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24 Maintaining and Troubleshooting Your Solo Notebook

Summary of Contents for Solo 5100

Page 1: ...5 MAN SYS US SL51 TECHREF R0 12 97 In our effort to use nature s resources efficiently andwisely Gateway 2000 prints all manuals on recycled papers that meet the minimumrequirements establishedby the FederalEPA in its guidelines for recycled paper products ...

Page 2: ...Thank you for purchasing this Factory Service Manual CD DVD from servicemanuals4u com Please check out our eBay auctions for more great deals on Factory Service Manuals servicemanuals4u ...

Page 3: ...o are trademarks of Gateway 2000 Inc Intel Intel Inside logo and Pentium are registered trademarks and MMX is a trademark of Intel Corporation Microsoft MS MS DOS and Windows are trademarks or registered trademarks of Microsoft Corporation All other product names mentioned herein are used for identification purposes only and may be the trademarks or registered trademarks of their respective compan...

Page 4: ...ve 18 Installing Windows 95 19 Chapter 3 Reinstalling Windows NT System Software 25 Reinstalling Your Windows NT System 26 Partitioning and formatting the hard drive 26 Partition formatting with FAT file system 26 Installing Windows NT 27 Chapter 4 Installing Drivers and Related Software 29 About Device Drivers 30 Installing device drivers 30 Installing CD ROM drivers 31 Installing for Windows 95 ...

Page 5: ...66 Chapter 8 BIOS Setup 71 Setup BIOS Screens 72 Main menu 72 Advanced menu 73 Security menu 74 Power menu 75 Boot menu 76 Exit menu 77 Chapter 9 Troubleshooting Your Notebook 79 Troubleshooting 80 Start up 80 General 81 Frequently asked questions 82 Error messages 86 Appendix A Contacting Gateway 89 Contacting Gateway 90 Calling Gateway 90 Calling Gateway when outside the U S 90 Index 91 ...

Page 6: ...Chapter 1 Maintaining Your Solo Notebook Contents Using This Book 6 Identifying Your Model 7 Maintaining Your System 8 Virus checking 9 Hard drive utilities 9 ...

Page 7: ...T operating system software Chapter 4 Installing Drivers and RelatedSoftware contains information about drivers and instructions to install drivers from the System CD and driver diskettes Chapter 5 Managing System Resources contains informationabout PC Cards including CardBus USB Universal Serial Bus Port IRQ configurations and help with configuration conflicts Chapter 6 Using Modem Documentation ...

Page 8: ...g Your Model To make sure you know the correct model and serial number for your notebook check the label on the bottom of the notebook Identifyingyour notebook model and serial number Gateway Serial Number Model Number Version Display Type Processor Speed ...

Page 9: ...ubjecting your notebook to extreme temperature changes The cases become very brittle and easy to break in the coldand could melt in the high temperatures Damages due toeither extreme are not coveredby your warranty Don t get your notebook wet or expose to water coffee or soft drinks These fluids are particularlydamaging to the electronic components andcan result in extremelyexpensive repair charge...

Page 10: ...your harddrive Set up a maintenance schedule and perform these functions regularly Disk Defragmenter A disk defragmenter program finds file fragments and puts them together This saves harddrive space and lets the system run faster and more efficiently 1 Click Start Programs Accessories System Tools then Disk Defragmenter The Select Drive window appears 2 Use the Down Arrow button to select the dri...

Page 11: ...indow appears 2 Select the drive you want to have checked for errors Click Automatically fix errors check boxif youwant to use that option 3 Click Start tobegin the program Y ou canfollow the program s progress and whenthe program has finished running the ScanDisk Results window appears 4 Click Close after you have read the screen then clickClose again to exit the program To use ScanDisk from Wind...

Page 12: ...ows 95 System Software Contents Reinstalling Your Windows 95 System 12 Partitioning and formatting the hard drive 12 Partitioning the hard drive 13 Formatting the hard drive 18 Installing Windows 95 with the Solo Boot diskette 18 ...

Page 13: ...the hard drive You ll need the following diskettes Solo Boot Diskette to start your system from the A drive anduse menu options to install your operating system Windows 95 CDto load the operating system Gateway System CD toinstall the device drivers GatewayWindows 95 Driver diskettes to install recently updateddrivers that maybe newer thanthose on the Gateway System CD Partitioningand formattingth...

Page 14: ...rtitioning your harddrive using fdisk exe lets youset up hard drives larger than 2 GB by settingup a primaryDOS partition extendedDOS partition andlogical drives withinthe extended DOSpartition To configure a hard disk using fdisk exe youwill complete the following tasks Delete DOS partitions logical drives any extended DOS partitions andthe existing primary DOS partition Create a new primary DOS ...

Page 15: ...dos then press Enter 5 At the A DOS prompt type fdisk then press Enter The FDISK Options menu appears FDISK Options menu Deleting partitions on the hard drive Caution Partitioning the hard drive erases all information on the drive Back up your files on the drive before partitioning Note An Important Note screen may appear that gives information on the FAT32 file system If so the software asks if y...

Page 16: ... menu appears Delete DOS Partition or Logical DOS Drive menu 9 Select option1 through 4todelete a specific type of partition Follow the onscreen instructions and repeat the Delete partition or Logical DOS Drive steps to delete any additional logical drives or partitions Delete partitions inthe followingorder of priority a Delete Non DOS Partition see item four in above figure b Delete Logical DOSD...

Page 17: ...hard drive 1 If you have already exited the FDISK utility then follow steps one through five of Deleting partitions on the hard drive onpage 14to restart it 2 Select option 1 Create DOS Partition or Logical DOS Drive from the FDISK Options menu andpress Enter 3 Next choose from options 1through 3to create the type of partitionyouwant It s likely you will want to create the same type of partition s...

Page 18: ...es see Partitioning and formatting the hard drive on page 12 Remember that if you choose tomake the primaryDOS partition less than the maximum size youmust create an extendedDOS partition to make full use of the hard drive 4 If you created more than one hard diskpartition or logical drive youmust set the partitions toactive Y ou are prompted toset disk1 partition to active Select 2 to gotothe Set ...

Page 19: ...you to label the hard drive Labeling is optional If you want to clear the question press Enter OR If you want to give the harddrive a label name type a label name and press Enter Formatting the hard drive Note To help ensure a clean installation we recommend that you partition and format the hard drive before reinstalling Windows 95 However if you are want to preserve valuable data by not erasing ...

Page 20: ...nstalling the operating system 5 The next screenmessage describes the operating system installprocess which takes place in twophases The first phase partitions and formats the hard drive if it s not already done this takes few minutes The percent completed appears as the program progresses The second phase steps through the Windows installationprocess Press F1 to continue 6 When you are prompted t...

Page 21: ... Esc whenyou are asked if you want tocontinue or quit Setup 1 At the DOS prompt type del config sys then press Enter 2 Type del autoexec bat then press Enter 1 Type md win95 then press Enter 2 Type e where e is assumed to be your CD ROM drive then press Enter 3 Type copy e win95 c win95 press Enter 4 When the files are finishedcopying Swapping to the CD ROM module Removing the config sys and autoe...

Page 22: ...ou can set the time later after Windows is installed 1 Insert the Solo 5100 VXD INFdiskette 2 Type a then press Enter 3 Type copy c win95 then press Enter 4 Press the power button to shutdown the system 1 Press the power button to restart your system 2 When prompted to enter the mm dd yy press Enter Youcan set the clock later when Windows is installed 3 When prompted to enter the time Press Enter ...

Page 23: ... Setup Wizardprompts you to enter the serial number from the Certificate of Authenticitylocatedon the cover of the Windows 95 manual Type the serial number 14 The next dialog boxasks for a name and company information Fill in appropriate information 15 Setup Wizardmay ask you if you want to install a CD ROM Drive If so click the check box toinstall it The SetupWizard also provides options for Netw...

Page 24: ...you ll be using Follow the onscreen prompts 22 When Windows 95Setup Wizard is finished configuring your system it asks youtorestart your computer Click OK to restart When the system restarts to Windows the screen may display at 640 x 480 leaving a black area around the display This corrects itself after the proper display driver is installedlater in this procedure 23 Last you ll needtoenable some ...

Page 25: ...24 Maintaining and Troubleshooting Your Solo Notebook ...

Page 26: ...r 3 Reinstalling Windows NT System Software Contents Reinstalling Your Windows NT System 26 Partitioning and formatting the hard drive 26 Partition formatting with FAT file system 26 Installing Windows NT 27 ...

Page 27: ...ervice Pack CD to install the device drivers Insome cases newer drivers may be shipped onadditional diskettes Windows NT Setup Diskettes to partition and format the hard drive and begin the operatingsystem load Optional The instructions in this chapter instruct you toinstall Windows NTusing the Windows NT CD ROM only Partitioningand formattingthe harddrive For an operating system such as MS DOSor ...

Page 28: ...oveCD ROM Drive to the top of the list Moving the CD ROM drive tothe top of the list will cause the system to boot to the CD ROM drive 6 Press the arrow key tohighlight the Advanced menu 7 Highlight Plug Play O S then press Enter and arrow up to highlight No Press Enter 8 Press F10 select Yes to save the new configuration thenpress Enter to exit 1 Install the Windows NT Workstation CD in the CD RO...

Page 29: ... menu 3 Press the down arrow key to highlight the Diskette Drive selection Press Shift tomove Diskette Drive to the top of the list This will cause the system to boot to the Diskette drive 4 Once the Diskette Drive is first in the list continue pressing Shift to move Hard Drive to the second position This will cause the system toboot to the Diskette Drive first the Hard Drive second andthe CD ROM ...

Page 30: ...Chapter 4 Installing Drivers and Related Software Contents About Device Drivers 30 Installing device drivers 30 Installing CD ROM drivers 31 Installing for Windows 95 32 Installing for Windows NT 45 ...

Page 31: ...th your system Installingdriversusingthe SoloSystem CD Installingdrivers from the System CD is the simplest way toloaddrivers The System CD provides online instructions to step youthrough the process of loading each driver Whenyou launch the System CD a window appears providing you a choice of Windows 95 or Windows NT operating system Select the operating system your notebookuses thenchoose your S...

Page 32: ...llowinginstructions to install the CD ROM driver Once the CD ROM drive is accessible by the computer you canmove on with other installation processes 1 Place the Solo Boot Diskette in the diskette drive 2 Start the notebook or restart the system if youalready have the power on If the power button is configuredfor Suspend Resume thenpress and hold the power buttonfor about four seconds to restart t...

Page 33: ...installed Windows 95 you will need to install device drivers and take steps toenable devices that support the notebook hardware components Use the procedures discussed in this sectiontoloadand enable the followingdevices Video Audio Mouse touchpad Enable PCMCIA sockets Enable USB ports Install software updates If you have not reinstalled Windows 95 but are havingdifficulty with a video sound or ot...

Page 34: ...5 Insert the displaydriver disk in drive A andthenclick Have Disk 6 Click OK inthe Install From Disk dialog box 7 Chips and Tech 65555 PCI appears in the Models list of the Select Device dialog box Click OK 8 The files copy tothe hard drive Click Apply 9 If Windows asks if you want to restart your computer now select No 10 Click Monitor tab thenclickChange 11 Select Standard monitor types under th...

Page 35: ...tected Use the following instructions to remove the UnknownDevices and install the audio drivers If the Solo System CD shipped withyour system youmay use it to install the driver instead of installingthe drivers from diskette If you are experiencing problems with audio or game ports re installing the drivers maycorrect the problem 1 If the floppydrive module is not already installed shut downthe s...

Page 36: ... 6 Next scroll down the list of devices and click the next to Sound video and game controllers Double click ESS 1688 Plug and Play AudioDrive 7 Insert the ESS 1879 Audio driver diskette inthe floppy drive module 8 Clickthe Driver tab in the ESS ES1688 AudioDrive Properties dialog box Click Update Driver 9 The Update Device Driver Wizard appears askingif you want Windows to search for the driver Cl...

Page 37: ...Double click System icon and select the Device Manager tab 2 On Device Manager tab click the next toSound video and game controllers You will see ES1879 Plug and Play AudioDrive in the list 3 Double click ES1879 Plug and Play AudioDrive 4 The ES1879 Plug and Play AudioDrive Properties box appears Click the Wavetable tab 5 Clickthe Enable check box under ESS Software Wavetable EnablingESSSoftware W...

Page 38: ...dy installed shut downthe system and install the floppy drive Restart Windows 2 Click Start Settings Control Panel Double click Mouse icon 3 Select the General tab Click Change Changing the mouse device driver 4 Insert the touchpad driver disk in drive A thenclick Have Disk 5 Make sure the path is directed to the a directoryin the Copy Manufacturers Files From box Click OK in the Install From Disk...

Page 39: ...cessary to enable the PCMCIA socket is if youhave formattedthe hard drive and reinstalled Windows 95 1 Click Start Settings Control Panel Double click the System icon and select the Device Manager tab 2 Clickthe next to PCMCIA socket toexpand the list Double click PCIC or compatible PCMCIA controller Selecting the PCIC or compatible PCMCIA controller properties 3 In the Controller Properties dialo...

Page 40: ...No then click Next 5 Click No thenclickNext again in the following wizard dialog box 6 Follow the PC Card Wizard prompts thenclick Finish 7 When asked to shutdownWindows click Yes Windows shuts the system down 8 Press the Power Button to restart the system The figure below shows how your Texas Instruments PCI 1250 CardBus Controller appears inthe Device Manager whenproperly installed ...

Page 41: ...what host resources are needed The USB makes those resources including driver software and bus bandwidth available to the peripheral without any user intervention Your notebook has two USB ports where twoperipheral devices plugdirectly into the notebook If you have an expansion hub built intoan external keyboard or monitor or if youhave a stand alone USB box youcan connect even more peripherals cu...

Page 42: ...er s instructions If the Solo System CD shippedwithyour system you may use it to install the driver insteadof installing the drivers from diskette 1 If not already installed shut down and install the floppydrive module Restart Windows 2 Click Start Settings Control Panel Double click System icon and select the Device Manager tab 3 Under Device Manager tabclick next toOther Devices You will see PCI...

Page 43: ...h installing remove the diskette Click OK to restart 10 The Update Device Driver Wizard appears Click Next 11 Wait a few seconds for the Update Device Driver Wizard to find the drivers Click Finish 12 When Windows restarts the Copying Files dialog boxappears and displays a message that it is looking for file uhcd sys Redirect the path by typing C Windows System Click OK Redirecting the path in the...

Page 44: ...correct USB driver appears in the Device Manager as shownbelow Properly installed USB drivers shown in the Device Manager Installingsoftwareupdates Install the following software updates tocomplete the system install 1 Place the uhcdupd exe driver diskin drive A 2 Click Start Run then type a uhcdupd exe then click OK 3 Click Yes tocontinue withthe installation Installing the UHCD SYS update ...

Page 45: ...puter to initialize the update 1 Place the vmmusbup exe driver disk in drive A 2 Click Start Run then type a vmmusbup exe then click OK 3 Click Yes tocontinue withthe installation 4 When the supplement completes the installation remove the diskette Click OK 5 Click Start Shut Down Restart the computer to initialize the supplement Installing the VMMUSB supplement ...

Page 46: ...not reinstalled Windows NT but are experiencing difficultywitha specific hardware device s suchas video soundor others then try reinstallingthe device driver by using the procedures in this section WindowsNT display drivers When Windows NT is installed on a newly formattedharddrive it detects the display as a Standard PCI Graphics Adapter Use the following instructions to install the Windows NT di...

Page 47: ... Your Solo Notebook Selecting the Display icon 4 Clickthe Settings tab in the Display Properties window Selecting the Settings tabfor display configuration 5 Click Display Type 6 In the Display Type window click Change underAdapter Type ...

Page 48: ...talled and a display resolution must be set Click OK toremove the error message 15 The Display Properties window opens automatically Set the display resolution and colors Click Color palette list box arrow andclick65536 Colors or the color depth of your choice 16 Move the Desktop area display resolution slider tothe right to adjust pixel resolution to 1024 x 768 to get full use of the display area...

Page 49: ...oting Your Solo Notebook 1 Click Start Settings Control Panel Double click Multimedia icon Selecting the Multimediaicon 2 Click Devices tab Selecting the Devices tab for audio configuration Installing the Solo 5100 ESS Audio Driver ...

Page 50: ...volume wheel control onthe left side of the system InstallingCardWizardandPowerProfiler CardWizard for Windows NT aids with PC Card configuration andPowerProfiler for Windows NT handles power management issues Your notebook has been factoryconfigured withCardWizardand PowerProfiler CardWizard and PowerProfiler programs are locatedon a three diskset Both programs are installed througha single setup...

Page 51: ...rk the box for Gateway Solo 5100 then click Next 10 The files copy thena window appears statingthe CardWizard readme file should be viewed Click No to continue 11 Insert disk2 when prompted ClickOK 12 Insert disk3 when prompted ClickOK 13 Click Yes or No to view the PowerProfiler readme file 14 A window appears statingthe system should be restarted Remove the diskette in drive A andclick Finish Th...

Page 52: ...During the final install process a WindowNT Service Pack Setupwindow appears asking if you wouldlike to overwrite the PCMCIA SYS file that is alreadyon your system Click No 10 The final setupwindow asks you to remove any disks from the floppy drive Eject anydiskettes that may be in the a drive WindowsNT EZPadPlus touchpad drivers Use the following instructions to install the Windows NT touchpad dr...

Page 53: ...the Solo System CD shipped with your system you may use it to install the driver instead of installingthe drivers from diskette 1 If the floppydrive module is not already installed shut downthe system and install the floppy drive Restart Windows 2 Insert the Solo 5100 Windows NTIntel BusMaster IDE diskette into the floppydrive 3 Click Start Run and onthe command line type a setup then click OK 4 P...

Page 54: ...CSI Adapters icon 9 Click Drivers tab Selecting the Drivers tabfor BusMaster IDE configuration 10 Clicktohighlight the IDE CD ROM ATAPI 1 2 Dual channel PCI IDE Co then click Remove 11 Click Yes toremove 12 Click Add Whenthe Install Driver window appears click Have Disk ...

Page 55: ...oting Your Solo Notebook 13 Type c piixide then click OK 14 The Install Driver dialog box appears with the Intel PIIX PCI Bus Master IDE Controller highlighted Click OK 15 Click Yes torestart your system and initialize the drivers ...

Page 56: ...Chapter 5 Managing System Resources Contents Port IRQ Configurations 56 Solo notebook interrupts IRQs 56 Checking Windows 95 resources 57 ...

Page 57: ...reserved as PCI style interrupts for USB and 32 bit Cardbus PC Cards Solo notebookinterrupts IRQs Use this information to help determine which IRQ s to disable if you need to free up resources for a new device 5100 IRQs Device use 0 System timer 1 Keyboard 2 Programmable interrupt controller 3 IR port COM2 shipped disabled 4 Serial communications port COM1 5 Sound 6 Floppy disk controller 7 Parall...

Page 58: ...iconandclickDevice Manager tab Under Device Manager tab click View devices by type Click Computer Properties in the item list Selecting computer properties 2 The Computer Properties dialog box appears Click Interrupt request IRQ This provides youwith a current list of system IRQ usage and helps you determine whichinterrupts you maywant to disable to free system resources Checking IRQ usage in the ...

Page 59: ...es for the PC Card youinstalled A PC Card with a resource conflict appears as an exclamationpoint ina yellow circle A PC Cardthat is disabled appears with anX through the icon 5 If there is a resource conflict remove the secondPC Card you are tryingto install 6 Determine which one of your ports that you donot need to use for the time being possibly the IR port serial port or parallel port Y ou als...

Page 60: ... Managing System Resources 59 Selecting a port tofree upresources IRQs 7 Place a check in the box next to Disabled in this profile in the Device usage check box then click OK Disablinga port to free up resources ...

Page 61: ... box The port should be immediately available for use If the PC Card is still not configured correctly tryshutting down and restarting your system If you are running the Windows 95 operating system checkthe BIOS Setup to see that the settingfor Plug and Play OS is set to Yes see Advanced menu on page 73 If Plug and Play OS was set to no then trySteps 1 9again If you are running the Windows NT oper...

Page 62: ...Chapter 6 Using Modem Documentation Contents Accessing Modem Documentation 62 To access online modem documentation in Windows 95 60 To load online modem documentation in Windows 95 61 ...

Page 63: ... andReceiving Faxes Setupunder Microsoft Windows NT 4 0 Using the Internet AT commands S Registers Troubleshooting GatewayOnline Glossary 1 Click Start Programs then click Gateway Reference Library icon A list of titles appears 2 Click Gateway 2000 TelePath User Guide andfollow any on screen instructions Accessingthe Gateway Reference Library To access online modem documentation in Windows 95 ...

Page 64: ...he installation diskette into the floppydrive 2 Click Start thenRun Type a install onthe command line Click OK TheInstallation window appears 3 Click OK toaccept the destination drive anddirectorydefaults The Installation window reappears 4 Click OK toconfirm the source drive The Done window appears verifying installation To load online modem documentation in Windows 95 Note Make sure the floppy d...

Page 65: ...64 Maintaining and Troubleshooting Your Solo Notebook ...

Page 66: ...Chapter 7 Adding Memory Modules Contents Installing Additional Memory 66 To install memory modules 66 To remove memory modules 68 ...

Page 67: ...ctricity also known as electrostatic discharge ESD Static electricity can cause irreparable damage to your system however if you follow these preventions and precautions you should prevent such damage Static Electricity Preventions WEAR A GROUNDING WRISTSTRAP available at most electronic stores Turn off the system power REMOVETHE BATTERY PACK Remove all external cords and cables Static Electricity...

Page 68: ...le and slide it into an empty memory slot Align the memory module slot with the key The key slot prevents incorrect installation Inserting memory module 7 Gently push down onthe memory module until it clicks intoplace under the two clips oneither side of the memorymodule Remove screw Memory module slot aligned with key ...

Page 69: ...ooting Your Solo Notebook Seatingthe memory module 8 Replace the memory module door andpower connections 1 Save all work 2 Use your operating system s Shut Down procedure toturnyour notebook completelyoff To remove memory modules ...

Page 70: ...se irreparable damage to your system however if you follow these preventions and precautions you should prevent such damage Static Electricity Preventions WEAR A GROUNDING WRISTSTRAP available at most electronic stores Turn off the system power REMOVETHE BATTERY PACK Remove all external cords and cables Static Electricity Precautions Avoid static causing surfaces such as plastic and styrofoam in y...

Page 71: ...70 Maintaining and Troubleshooting Your Solo Notebook Removing the memory module 7 Pull the memory module out of the slot 8 Replace the memory module door andpower connections Memory module clips ...

Page 72: ...Chapter 8 BIOS Setup Contents Setup BIOS Screens 72 Main menu 72 Advanced menu 73 Security menu 74 Power menu 75 Exit menu 77 ...

Page 73: ...those shown on your computer If so youmay have a newer BIOS than described here but the screens will be similar enough to get the informationyou need Follow the on screen instructions andhelps to navigate through the menus 1 Start your notebook 2 Press the F2 key when prompted to doso The EnteringSetup message briefly shows andthen the Mainmenuappears 3 Follow the instructions along the bottom of ...

Page 74: ...s also located along the right side of each menu PhoenixBIOS Setup Utility Main Advanced Security Power Boot Exit Item Specific Help System Time System Date Floppy Disk Drive A Floppy Disk Drive B Primary Master Secondary Master Memory Cache System Memory System Information Numlock TV Out Display Device Text Mode Expansion Graphics Mode Expansion QuickBoot Mode Floppy check Boot time Diagnostic Sc...

Page 75: ...curity Power Boot Exit Item Specific Help Setup Warning Setting items on this menu to incorrect values may cause your system to malfunction Plug Play O S USB Keyboard PCI Configuration I O Device Configuration Local Bus IDE adapter Large Disk Access Mode Audio Options Menu Yes Disabled Enabled Both DOS Select Yes if you are using a Plug Play capable operating system Select No if you need the BIOS ...

Page 76: ...is also located along the right side of each menu PhoenixBIOS Setup Utility Main Advanced Security Power Boot Exit Item Specific Help Supervisor password is User password is Set supervisor password Set user password Password on Boot Fixed disk boot sector HDD Password Is Set HDD Password Disabled Disabled Enter Enter Disabled Normal Disabled Enter Supervisor Password controls access to the setup u...

Page 77: ...ottom of the menus tonavigate through the different options andmenus AnItem Specific Helparea providing additional informationis also located along the right side of each menu PhoenixBIOS Setup Utility Main Advanced Security Power Boot Exit Item Specific Help Power Switch Lid Switch Low Battery Beep Cooling Control AC Mode Power Savings DC Mode Power Savings Resume On Time Resume Time Resume On Mo...

Page 78: ...ove it up the list or to move it down the list Press Esc to exit this menu F1 Help Select Item Change Values F9 Setup Default ESC Exits Select Menu Enter Select Sub Menu F10 Save and Exit PhoenixBIOS Setup Utility Main Advanced Security Power Boot Exit Item Specific Help Exit Saving Changes Exit Discarding Changes Load Setup Defaults Discard Changes Save Changes Exit System Setup and save your cha...

Page 79: ...78 Maintaining and Troubleshooting Your Solo Notebook ...

Page 80: ...Chapter 9 Troubleshooting Your Notebook Contents Troubleshooting 80 Start up 80 General 81 Frequently asked questions 82 Error messages 86 ...

Page 81: ...ng components andtheir connectors The CD ROM or floppydiskmodule won t work Make sure that the module is correctlyseated in the modular option bay To dothis remove the module re insert it firmly intothe drive bay you should hear it click intoplace then restart your notebook The hard diskdrive can t be accessed Make sure that the harddiskdrive is correctly seated Remove andfirmly reinstall you shou...

Page 82: ...he appropriate parts and their connectors then try the solutions suggested The notebook won t accept your password Check the LED indicators for Caps LockandPad Lock If either one is on turn it off youcan dothis before entering the password Then try retyping the password Youforgot your password We made the passwordfeature verysecure with noeasy way toerase a forgotten password Call Customer Support...

Page 83: ...nswer 1 In Windows 95 right click the desktop and select Properties 2 Click Settings tab of the Display Properties then adjust the resolution and color depth Remember at the highest resolutions not all color depths may be available Question Why doesn t the Suspend option appear on my Windows 95 Start Menu Answer 1 Click Start Settings then Control Panel 2 Double click Power icon 3 Make sure that A...

Page 84: ...our printer 3 Make sure that Set as Default is selected If Work Offline is selected click it to deselect it Now your print jobsent whenyou were docked should print Question I accidentally deleted a file Can I get it back Answer 1 Double click Recycle Bin icon 2 Highlight the file youdeletedbyclicking on it 3 Click Edit andUndo Delete and the file will be retrieved If the file was deleted at a DOS ...

Page 85: ...s data loss Question I startedmynew notebook and I m not getting anysoundfrom my speakers What canI do Answer If you are using external speakers checkyour speaker connections making sure the connectors are in the correct ports Make sure the volume is turned upfor the speakers using the volume wheel andinWindows 95 Click Speaker icon in the lower right corner of the screen anddragthe volume slider ...

Page 86: ... Windows NT 4 0 is 4GB This is true if you format withFAT or NTFS When you create the partition during Windows NT setup the system is running in DOS Real Mode which allows 4 GB as the maximum partition size Question My CD ROM drive is not reading any CD s How canI get it towork Answer The CD may not be properly seatedin the CD tray There are retaining clips built intothe CD spindle When youplace a...

Page 87: ... using only battery power until the system shuts down onits own 6 Plug in the AC adapter and fully charge the battery this conditions the battery Youmany want toenter the BIOS setupagain to enable the PM Control and the Battery Low Suspend options Error messages This section alphabetically lists commonlyoccurring error messages with the suggested solutionor referral instructions provided opposite ...

Page 88: ...rd disk drive C is full copyany files not used regularly to floppydrive or other backupdevice and delete them from the hard diskdrive Carefully re enter the password again If it is a software program that is asking for a password consult the documentation that shipped with it for the specific instructions to clear the password so you may enter a new one Remove any objects resting on the keyboard a...

Page 89: ...ws 95 type exit and press Enter Re type the command and make sure the command is spelled correctly and any other parts of the command are To exit from MS DOS type exit and press Enter The internal batterythat keeps the clock calendar going ran completelydown This can happen if you leave the battery packout of your notebook or fully discharged for a day or more Tocorrect the problem restart the com...

Page 90: ...Appendix A Contacting Gateway Contents Contacting Gateway 90 Calling Gateway 90 Calling Gateway when outside the U S 90 ...

Page 91: ...informationservices If you have questions or problems contact the Gateway service that is most appropriate for your needs CallingGatewaywhenoutsidetheU S Please refer toyour Gateway Warranty Booklet for information andthe contact numbers for Gateway outside the U S Assistance resource How to reach Information available Sales Customer Support 800 846 2000 Information about systems pricing orders bi...

Page 92: ...FAQs 85 CD ROM FAQs 85 installing driver 31 checking IRQ usage 57 Chips and Technologies installing 45 installing video drivers 33 Windows NT 45 cleaning exterior 8 LCD display 8 config sys removing 20 connecting to the internet FAQs 84 contacting Gateway 90 copying files cab 20 inf 21 vxd 21 creating hard drive partitions 16 customer ID 90 D data error 87 defragment 9 deleting hard drive partitio...

Page 93: ... syntax error 88 time and date not set 88 write protect error 88 ESS audio driver installing 34 exit setup menu 72 77 extended DOS partition 13 exterior cleaning 8 external floppy drive FAQs 85 EZ Pad Plus installing drivers 51 F FAQs battery life 86 bootable hard drive 85 CD ROM drive 85 connecting to the internet 84 external floppy drive 85 password 83 printer setup 83 recovering deleted files 8...

Page 94: ...stem CD 30 EZ Pad Plus drivers 51 memory 66 PC Cards 58 PowerProfiler 49 Windows 95 12 19 Windows 95 audio drivers 34 Windows 95 display drivers 33 Windows 95 drivers 32 Windows 95 game port drivers 34 Windows NT 27 Windows NT audio drivers 47 Windows NT display drivers 45 Windows NT Service Pack CD 51 52 installing drivers using Solo system CD 30 installing Windows 95 12 installing Windows NT 26 ...

Page 95: ...printer is out of paper 88 printer setup FAQs 83 processor 7 R recovering deleted files FAQs 83 reinstalling Windows 95 12 reinstalling Windows NT 26 removing config sys andautoexec bat files 20 required parameter missing 88 S sales customer support 90 ScanDisk FAQs 84 using 10 security setup menu 72 serial number 90 Service Pack CD for Windows NT 26 installing 51 52 setup menus advanced 72 73 boo...

Page 96: ...lling 12 Solo boot diskette 12 Windows 95 driver diskettes 12 Windows 95 drivers installing 32 Windows NT bootable hard drive FAQs 85 formatting drive 26 formattingwithFAT file system 26 how to install 27 installing 27 installing audio drivers 47 installing Chips and Technologies video drivers 45 installing display drivers 45 installing EZ Pad Plus drivers 51 partitioning drive 26 reinstalling 26 ...

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