Gateway NV55 Service Manual Download Page 155

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Wireless USB hub/adapter

IOGEAR Wireless USB Hub & Adapter Kit (GUWH104KIT)

Bluetooth access point

X-Bridge Bluetooth Access Point (BT300)

Bluetooth device

AmbiCom Bluetooth Wireless CompactFlash Card with PC Card Adapter

Sony Ericsson Stereo Bluetooth Headset HBH-DS970

Memory Card Test

MMC

RS-MMC 128 MB Memory Card

Transcend MMC Plus 4 GB Card

SD card

RiDATA 4 GB SD Pro Memory Card

Transcend SDHC Class 6 Memroy Card 4 GB

SanDisk microSDHC 4 GB Card with Adapter

Kingston SDHC SD4 32 GB Card

Sony Memory stick Pro 512 MB

Lexar High Speed 1 GB Memory Stick Pro Duo

Sony MS Pro Dou 2 GB High Speed

SanDisk Memory Stick Micro (M2) 8 GB Card

xD card

Olympus xD Picture Card M+ 2 GB Speed Card

Fuju Film xD Picture Card Type M 2 GB

Software Compatibility Test

Utilities and applications

PowerDVD

Power2Go

Google Toolbar

Google Setup

Gateway MyBackup

Gateway Fingerprint

Norton Internet Security 2009 Gateway Edition

Power Management

PowerSave

Recovery Management

Oberon Game Zone

NetZero Gateway Edition

EarthLink Gateway Edition

Games

World of WarCraft - Wrath of the Lich King

Lineage II

Dragon Ball Online

S.T.A.L.K.E.R.: Call of Pripyat

BattleForge

HALF-LIFE 2 - EPISODE ONE

Warcraft III: The Frozen Throne

Facebook-Bowling Buddies

Ragnarok

Canaan

Item

Device name

Summary of Contents for NV55

Page 1: ... NV55 SERVICEGUIDE ...

Page 2: ...http csd acer com tw Copyright 2009 Gateway Inc All rights reserved Gateway Gateway Country the Gateway stylized logo and the black and white spot design are trademarks or registered trademarks of Gateway Inc in the United States and other countries All other brands and product names are trademarks or registered trademarks of their respective companies PRINTED IN TAIWAN Date Chapter Updates ...

Page 3: ...emory card reader 11 Audio 12 Wired LAN 12 Bluetooth 12 Wireless LAN 13 USB 13 Buttons Indicators Ports 13 Camera 14 Fans 14 Battery 14 Power supply 15 Power savings 15 Notebook product tour 16 Front View 16 Left View 16 Right View 17 Rear View 18 Bottom View 18 Keyboard area 19 LCD panel 20 Using the status indicators 21 Using the keyboard 21 Using the capacitive touch keys 24 Using the EZ Pad to...

Page 4: ...acing the hard drive 54 Replacing the optical drive 56 Replacing the keyboard cover 58 Replacing the multimedia board 60 Replacing the keyboard 62 Replacing the LCD panel assembly 64 Replacing the palm rest 68 Replacing the speakers 72 Replacing the touchpad board 74 Replacing the modem board 77 Replacing the USB board 80 Replacing the Bluetooth module 83 Replacing the system board 86 Replacing th...

Page 5: ...s 123 Phoenix BIOS beep codes 124 Symptom to FRU error messages 129 LCD 129 Power 129 Memory 130 Sound 130 Power management 130 Devices 131 Keyboard and touchpad 131 Intermittent problems 132 Undetermined problems 133 Chapter 5 Connector locations 135 System board layout 136 Top view 136 Bottom view Discrete model 137 Bottom view UMA model 138 Chapter 6 FRU Field Replaceable Unit list 139 Introduc...

Page 6: ...Contents iv ...

Page 7: ...CHAPTER1 1 System specifications Preface Features System block diagram Hardware specifications and configurations Notebook product tour ...

Page 8: ... cases contact your regional offices or the responsible personnel channel to provide you with further technical details When ordering FRU parts Check the most up to date information available on your regional web or channel If for whatever reason a part number change is made it may not be noted in this printed service guide Acer authorized Service Providers Your Acer office may have a different pa...

Page 9: ...Park XT with DDR3 800 1 GB VRAM UMA model Integrated in the Mobile Intel HM55 Express Chipset Dual independent display support 16 7 million colors MPEG 2 DVD hardware assisted capability acceleration MPEG 2 DVD decoding for selected models WMV9 VC 1 support acceleration WMV9 VC 1 and H 264 AVC decoding for selected models HDMI High Definition Multimedia Interface with HDCP High bandwidth Digital C...

Page 10: ...Supports Dolby Advanced Audio technology MS Sound compatible Communication Integrated webcam WLAN Intel WiFi Link 5300 5100 a b g n Atheros b g n WPAN Bluetooth 2 0 EDR Enhanced Data Rate LAN 10 100 1000 Ethernet I O ports USB four External display VGA port Ethernet RJ45 Modem RJ11 Headphone SPDIF Audio Out Microphone in DC in jack for AC adapter 5 in 1 card reader SD MMC MS MS PRO xD HDMI port wi...

Page 11: ...sions 372 259 26 37 mm 14 65 10 2 1 02 1 46 in Weight 3 1 kg 6 83 lb Environmental specifications Temperature Operating 32 F to 90 F 0 C to 35 C Non operating 4 F to 140 F 20 C to 60 C Humidity non condensing Operating 10 to 90 Non operating 5 to 95 ...

Page 12: ...CHAPTER 1 System specifications 6 System block diagram ...

Page 13: ...ket type LGA 1156 Socket H Item Controller Core logic Mobile Intel HM55 Express Chipset VGA n Discrete model ATI Madison Pro Park XT with DDR3 800 1 GB VRAM n UMA model Integrated in the Mobile Intel HM55 Express Chipset LAN Broadcom BCM57780 USB 2 0 Mobile Intel HM55 Express Chipset Bluetooth Broadcom BCM2046 Wireless 802 11 n Intel WiFi Link 5100 n Intel WiFi Link 5300 n Atheros AR5B91 HB93 b g ...

Page 14: ... 3 0 Compliant Device n IrDA 1 0 n Intel AC97 CNR Specification n WfM 2 0 n PXE 2 1 n Boot Integrity Service Application Program Interface BIS 1 0 n PC99a and Mobile PC2001 Compliant BIOS password control Manually set Item Specification Memory controller Built in Memory size 0 MB no on board memory SO DIMM socket number 2 sockets Supports maximum memory size 4 GB Supports SO DIMM type DDR3 Support...

Page 15: ...ormance Specifications Buffer size 8 MB 8 MB 8 MB 8 MB 8 MB Interface SATA SATA SATA SATA SATA Max media transfer rate disk buffer Mbytes s 540 540 850 3 0 GB s Max Buffer to Host 3 0 GB s DC Power Requirements Voltage tolerance 5V DC 5 5V DC 5 5V DC 5 5V DC 5 5V DC 5 Item Specification Vendor model name HLDS Super Multi Drive GT30N PLDS Super Multi Drive DS 8A4SH Sony Super Multi Drive AD 7585H T...

Page 16: ... US RW DVD DVD ROM Book 1 02 DVD Dual DVD Video Book 1 1 DVD R Book 1 0 3 9G DVD R Book 2 0 4 7G General Authoring DVD R Version 1 0 DVD RW DVD RW Non CPRM CPRM DVD R Dual Blu Ray BD R BD R DL BD RE BD RE DL Loading mechanism Load Manual Release a Electrical Release Button b ATAPI command c Emergency Power Requirement Input Voltage 5 V 5 Operating 5 V 5 Operating Item Specification Vendor n AUO n ...

Page 17: ...n Type n Synaptics TM00540 001 Touchpad n ALPS KGDFF0031A Touchpad Buttons Left Right Item Specification Controller Alcor AU6433 Cards supported Support 5 in 1 card reader MMC MS MS pro SD and xD Compliancy n Complies to SDIO Host Interface Specification Rev 1 0 n Supports MMC MMCplus SD Memory and SDIO cards n SDIO Version 1 10 compliant with High Speed Mode n SD Host Interface Specification v1 0...

Page 18: ...ith webcam Internal speaker quantity 2 speakers Item Specification LAN chipset Broadcom BCM57780 Supports LAN protocol 10 100 1000 Mbps LAN connector type RJ45 LAN connector location Left side Features n Integrated 10 10 1000 BASE T transceiver n PCI v2 2 compliant n Wake on LAN support meeting ACPI requirements Item Specification Chipset Broadcom BCM2046 Data throughput 2 1 Mbit s Protocol Blueto...

Page 19: ...ess module Item Specification Chipset Mobile Intel HM55 Express Chipset USB compliancy level 2 0 OHCI USB 1 1 and USB 2 0 host controller Number of USB ports 4 Location n Two on the left side n Two on the right side Item Specification Buttons n Power button n Capacitive touch keys Indicators n Bluetooth n Hard drive n Num lock n Caps lock n Battery charge n Power Ports n USB four n External displa...

Page 20: ...ls 640x480 Signal to noise ratio 42 dB Sensor CMOS 1 4 Power 5 V Built in microphone Yes LED No CPU temperature C Fan speed rpm Acoustic level dBA 45 50 0 3000 29 55 66 0 3300 33 68 74 3300 3800 38 78 83 3800 4100 40 86 91 4100 4800 40 Item Specification Vendor n Panasonic n Sanyo n Sony n Simplo type Li ion Pack capacity 4400mAH 5800mAH Number of battery cell 6 Package configuration 3 cells in se...

Page 21: ...ely Soft Off G2 S5 OS initiated shutdown All devices in the notebook are turned off completely Working G0 S0 Individual devices such as the CPU and hard disc may be power managed in this state Suspend to RAM S3 n CPU set power down n VGA suspend n PCMCIA suspend n Audio power down n Hard drive power down n Optical drive power down n Super I O low power mode Save to Disk S4 Also called Hibernation ...

Page 22: ...ur notebook so air vents are not obstructed Do not use the notebook on a bed sofa rug or other similar surface Component Icon Description Kensington lock slot Secure your notebook to an object by connecting a Kensington cable lock to this slot Power connector Plug the AC adapter cable into this connector Ethernet jack Plug an Ethernet network cable into this jack Plug the other end of the cable in...

Page 23: ...m a digital camera MP3 player PDA or cellular telephone into the memory card reader The memory card reader supports Memory Stick Memory Stick Pro MultiMediaCard Secure Digital and xD Picture Card cards Component Icon Description USB port Plug a USB device such as a diskette drive flash drive printer scanner camera keyboard or mouse into this port DVD drive Insert CDs or DVDs into this drive Modem ...

Page 24: ...may overheat resulting in unexpected shutdown or permanent damage to the notebook Caution Provide adequate space around your notebook so air vents are not obstructed Do not use the notebook on a bed sofa rug or other similar surface Component Icon Description Battery Provides power when the notebook is not plugged into AC power Battery lock Slide to unlock the battery Battery latch Slide to releas...

Page 25: ...eliver stereo audio output Status indicators Inform you when a drive is in use or when a button has been pressed that affects how the keyboard is used For more information see Using the status indicators on page 21 Keyboard Provides all the features of a full sized computer keyboard For more information see Using the keyboard on page 21 Power indicator n LED on Notebook is on n LED blinking Notebo...

Page 26: ...ess capacitive touch key function For more information see Using the capacitive touch keys on page 24 Component Icon Description Webcam Use to let others see who they are communicating with when making VoIP calls For more information see Using the webcam on page 26 Microphone Use to talk through when making Voice over Internet Protocol VoIP calls Component Icon Description Webcam Microphone ...

Page 27: ...on Description Bluetooth n LED on Bluetooth communication is turned on n LED off Bluetooth communication is turned off Hard drive n LED blinking The drive is being accessed n LED off The drive is not being accessed Num lock n LED on Num lock is turned on n LED off Num lock is turned off Caps lock n LED on Caps lock is turned on n LED off Caps lock is turned off Battery charge indicator n LED blue ...

Page 28: ...e the cursor to the beginning of a line to the end of a line up the page down the page to the beginning of a document or to the end of a document FN key Press the FN key in combination with a colored system key to perform a specific action Windows key Press this key to open the Windows Start menu This key can also be used in combination with other keys to open utilities like F Search utility R Run...

Page 29: ...vide wireless communication Important The wireless network switch must be in the ON position for this button to work For more information see Left View on page 16 Mute the sound Press the key combination again to restore the sound Turns the display screen backlight off to save power Press any key to return Play Pause Plays or pauses the CD or DVD Stop Stops playing the CD or DVD Previous Skips bac...

Page 30: ...t allows you to create backup copies of your entire system or selected files and folders according to a schedule or as you need to Wireless switch turn the optional IEEE 802 11 wireless network radio on or off For more information see Wireless Ethernet Networking in your online User Guide Warning Radio frequency wireless communication can interfere with equipment on commercial aircraft Current avi...

Page 31: ...ogram to program You can use the EZ Pad left and right buttons below the touchpad to select objects To Do this Movethepointer on the screen Move your finger around on the touchpad If you run out of space and need to move the pointer farther lift your finger move it to the middle of the touchpad then continue moving your finger Select an object on the screen Position the pointer over the object Qui...

Page 32: ... Press the left button twice in rapid succession This action is called double clicking Access a shortcut menu or find more information about an object on the screen Position the pointer over the object Quickly press and release the right button once This action is called right clicking Move an object on the screen Position the pointer over the object Press the left button and hold it down then use...

Page 33: ...CHAPTER2 27 System utilities BIOS setup utility BIOS recovery Clearing a BIOS password Unlocking the hard drive ...

Page 34: ...and optimized However if the user encounters configuration problems you may need to run Setup To run the BIOS Setup Utility 1 Turn on the notebook If the computer is already turned on save your data and close all open applications then restart the computer 2 Press F2 when the Press F2 to enter Setup prompt appears on the bottom of the screen Use the left and right arrow keys to move between select...

Page 35: ...menus for configuring the various system functions These include Information Main Security Boot and Exit Important You can change the value of a parameter if it is enclosed in square brackets Navigation keys for a particular menu are shown on the bottom of the screen Help for parameters are found in the Item Specific Help part of the screen Read this information carefully when making changes to pa...

Page 36: ...he primary IDE master ATAPI Model Name Displays the model name of the installed optical drive System BIOS Version Displays system BIOS version VGA BIOS Version Displays the VGA firmware version KBC Version Displays the keyboard controller version Serial Number Displays the system serial number Asset Tag Number Displays the system asset tag number Product Name Displays the official model name of th...

Page 37: ...up Video Memory Displays the size of video memory detected during boot up Quiet Boot Enables or disables the Quiet Boot function When enabled BIOS setup is in graphical mode and displays only the computer brand logo during POST and while booting When disabled BIOS setup is in conventional text mode and displays the system Summary Screen Disabled Enabled Network Boot When enabled a remote host with...

Page 38: ...he computer boots up Note If you do not intend to use the AHCI or RAID features set this parameter to IDE to speed up the boot up time AHCI IDE Parameter Description Option Supervisor Password Is Displays the supervisor password status Clear Set User Password Is Displays the user password status Clear Set HDD Password Is Displays the hard drive password status Clear Set Parameter Description Forma...

Page 39: ...trict a user s access to the Setup menus Only the following menus will be accessible System Time and System Date All Exit menu options excluding Load Setup Defaults Note A supervisor password must first be set before creating a user password If Password on Boot is enabled the user must enter the user password each time the notebook is turned on or wakes from Sleep Set HDD Password Press Enter to s...

Page 40: ...try then press Enter You will be prompted to save the new password 4 Press Enter 5 Press F10 to save the password and close the Setup Utility Changing a password To change a password 1 Press or to highlight the Set Supervisor Password or Set User Password field then press Enter The Set Supervisor Password or Set User Password box opens 2 Type the current password then press Enter 3 Type a new pass...

Page 41: ...etting a user password Resetting a password If you have forgotten the user password the computer will continue to function normally but you will have limited access to the Setup utility If you have enabled the Password on Boot field and you forget the supervisor password you will not be able to boot up the computer The same thing applies if you forget the HDD password To clear a lost BIOS password...

Page 42: ... changes you made and close the Setup utility Phoenix SecureCore tm Setup Utility Main Item Specific Help Use or to select a device then press F6 to move it up the list or F5 to move it down the list Press Esc to escape the menu Boot priority order F1 Esc Help Exit Select Item Select Menu Change Values Select Sub Menu Enter F9 F10 Setup Defaults Save and Exit Information Security Boot Exit 2 CD DV...

Page 43: ...etup parameters Keyboard shortcut F9 Discard Changes Discards all changes made to the Setup utility and loads previous configuration settings Save Changes Saves all changes made to the Setup utility Phoenix SecureCore tm Setup Utility Main Item Specific Help Exit System Setup and save your changes to CMOS F1 Esc Help Exit Select Item Select Menu Change Values Select Sub Menu Enter F9 F10 Setup Def...

Page 44: ...ialog box appears click OK to create the crisis disk 7 Click No if you do not want to create another crisis disk 8 Eject and reconnect the USB removable storage device and make sure it contains the BIOS wph MINIDOS sys and PHLASH16 exe files Performing a BIOS recovery To perform a BIOS recovery 1 Shut down the BIOS failed computer 2 Connect the USB storage device containing the Crisis Recovery dis...

Page 45: ...le to a bootable USB device containing the Crisis Recovery disk files 3 Turn off the computer 4 Insert the USB device containing the renamed BIOS file and the Crisis Recovery disk files to any USB port 5 Press and hold the Fn Esc keys this is the BIOS recovery hotkey then press the power button 6 Release the Fn Esc keys after POST ...

Page 46: ...ductivity tool to short the two contacts on the hardware gap together 6 While resting the tool on the two contacts plug one end of the AC adapter into the DC power jack and plug one end to an electrical outlet 7 Press the power button to turn on the system 8 After the POST remove the tool from the hardware gap 9 Reinstall the memory module s battery pack and the bay cover 10 Turn on the notebook a...

Page 47: ...e To unlock a hard drive 1 Open the computer in a DOS environment 2 Type the following command A unlock6 XXXXX 00 3 Press Enter to display the command options 4 Select option 2 upper case ASCII code then press Enter 5 Write down the generated master password 6 Reboot the computer 7 In the HDD password prompt type the master password generated in step 5 then press Enter ...

Page 48: ...CHAPTER 2 System utilities 42 ...

Page 49: ... keyboard Replacing the LCD panel assembly Replacing the palm rest Replacing the speakers Replacing the touchpad board Replacing the modem board Replacing the USB board Replacing the Bluetooth module Replacing the system board Replacing the cooling assembly Replacing the processor Replacing the LCD front panel Replacing the webcam Replacing the LCD Replacing the LCD panel hinge brackets Replacing ...

Page 50: ...metal part of your workbench or other grounded connection Touch a bare metal surface on your workbench or other grounded object Tape Some of the procedures in this guide involve removing tape that secures cables or components Two types of tape are used in this notebook Mylar non conductive tape is typically transparent with a red or brown tint Conductive tape is typically grey or silver in color I...

Page 51: ...and screws lay them toward the rear of your work surface behind the notebook or far enough to the side that your arms will not accidentally brush them onto the floor To help keep track of screws try the following Place each component s screws in their own section of a parts sorter Place each component s screws next to the component on your work surface Print the first page of each task then place ...

Page 52: ...omponents 46 Required tools To disassemble the notebook you need the following tools Wrist grounding strap for ESD prevention Conductive mat for ESD prevention v Flat screwdriver v Phillips screwdriver v Non marring plastic scribe v ...

Page 53: ...3 Close the LCD panel 4 Disconnect the AC adapter 5 Disconnect the network cable and all peripheral devices connected to the notebook 6 Make sure there is no memory card on the card reader slot To remove a memory card a Push against the card as if you were pushing it further into the slot letting the card spring out b Pull the memory card out of its slot ...

Page 54: ... the notebook over so the base is facing up 2 Slide the battery lock to the unlocked position 3 Slide the battery release latch a then remove the battery out of the notebook b Note The battery is highlighted with a yellow circle in the above image Follow local regulations for battery disposal ...

Page 55: ...task To remove the bay cover 1 Complete the steps in Preparing the notebook on page 47 2 Turn the notebook over so the base is facing up 3 Loosen the bay cover screws these screws cannot be removed 4 Insert a non marring plastic scribe on the cover s notch to release the cover from the computer and then remove the cover Phillips 0 screwdriver Non marring plastic scribe ...

Page 56: ...in Removing the bay cover on page 49 3 If you are replacing a memory module go to step 4 If you installing an additional memory module go to step 6 4 Use a non marring plastic scribe to push out the latches on both sides of the memory slot until the module tilts upward 5 Remove the memory module from its slot Important Use only memory modules designed for this Gateway notebook Phillips 0 screwdriv...

Page 57: ...o an empty memory slot and then press it down until it clicks into place The module is keyed so it can only be inserted in one direction If the module does not fit make sure that the notch in the module lines up with the tab in the memory slot 7 Reinstall the bay cover ...

Page 58: ... on page 49 3 Detach the bar code sticker covering the antenna cables 4 Unplug the antenna cables Note which color cable corresponds to each of the connectors 5 Move the antenna cables away from the wireless card screw Important The number of antenna cables varies depending on the type of wireless card installed on the notebook IEEE 802 11n cards typically have three antenna cables Other types of ...

Page 59: ...ngle into the empty Mini Card slot The card is keyed so it can only be inserted in one direction If the card does not fit make sure that the notch in the card lines up with the tab in the card slot 9 Secure the new wireless card with the screw removed in step 6 10 Reconnect the antenna cables to the connectors 11 Reinstall the bay cover ...

Page 60: ...3 hard drive bracket To replace the hard drive 1 Complete the steps in Preparing the notebook on page 47 2 Complete the steps in Removing the bay cover on page 49 3 Remove the hard drive screw 4 Grasp the black mylar tab and use it to disengage the hard drive from its connector and then remove the drive from its compartment Phillips 0 screwdriver Non marring plastic scribe ...

Page 61: ...that secure the hard drive bracket and then detach the bracket from the drive 7 Place the bracket on the new drive and secure it with the two screws removed in step 6 8 Slide the new hard drive into the hard drive compartment and make sure it s properly engaged to the SATA1 connector 9 Secure the new drive to the system board with the screw removed in step 6 10 Reinstall the bay cover ...

Page 62: ... M2 3 optical drive bracket To replace the optical drive 1 Complete the steps in Preparing the notebook on page 47 2 Complete the steps in Removing the bay cover on page 49 3 Remove the optical drive screw 4 Use the non marring plastic scribe to carefully push the optical drive out of the drive bay and then slide the drive out Phillips 0 screwdriver Non marring plastic scribe ...

Page 63: ... Remove the screws that secure the optical drive bracket and then detach the bracket from the drive 8 Attach the bezel to the new optical drive 9 Attach the bracket to the new optical drive and secure it with the screw removed in step 7 10 Slide the new optical drive into the drive bay and make sure it s properly engaged to the ODD1 connector 11 Secure the new drive to the system board with the sc...

Page 64: ...reparing the notebook on page 47 2 Complete the steps in Removing the battery on page 48 3 Remove the screws securing the keyboard cover 4 Turn the notebook over and open the LCD panel to its fully extended position 5 Insert a small flat blade screwdriver or non marring scribe between the LCD hinge side and the keyboard cover and carefully pry the cover up Phillips 0 screwdriver Flat screwdriver o...

Page 65: ... Insert the tabs on the front side of the keyboard cover into the slots located on the top corners of the palm rest assembly then press down on the back part 11 Press down on the cover until it clicks in place The keyboard cover is correctly mounted when you can run you finger along the sides of the cover and find no gaps 12 Close the LCD panel and turn the notebook over so the base is facing up 1...

Page 66: ...e 58 3 Insert a small flat blade screwdriver or non marring scribe between the multimedia board and the keyboard cover s underside and carefully pry the board loose 4 Remove the multimedia board from the keyboard cover Caution The multimedia board is glued to the keyboard cover Remove this board only if it is defective Note A circuit board that is 10 cm2 has been highlighted with a yellow rectangl...

Page 67: ...assembly then press down on the back part 8 Press down on the cover until it clicks in place The keyboard cover is correctly mounted when you can run you finger along the sides of the cover and find no gaps 9 Close the LCD panel and turn the notebook over so the base is facing up 10 Secure the keyboard cover with the screws removed in step 3 of the Replacing the keyboard cover procedure on page 58...

Page 68: ...ocedure on page 58 3 Lift the back edge of the keyboard slightly then carefully slide it toward the LCD panel to release the keyboard retaining tabs from the palm rest 4 Flip the keyboard over onto the touchpad area to access to the keyboard cable a Open the keyboard cable connector b and disconnect the cable c Caution The keyboard is connected to the notebook through the keyboard cable Disconnect...

Page 69: ...he keyboard cable to its system board connector then close the clip to lock the cable in place 7 Gently press the keyboard down until it is flat all the way across 8 Reinstall the keyboard cover by performing steps 9 13 of the Replacing the keyboard cover procedure on page 58 9 Reinstall the battery Important The keyboard cable is correctly oriented if it is not twisted ...

Page 70: ...alled complete the steps in Removing the bay cover on page 49 and then unplug the antenna cables If there s no wireless card installed proceed to step 5 3 Remove the keyboard by performing steps 2 4 of the Replacing the keyboard procedure on page 62 4 Turn the notebook over so the base is facing up 5 Remove the base screws that secure the LCD panel hinges Caution The keyboard is connected to the n...

Page 71: ...rd connectors 8 Release the LCD webcam and microphone cables from their latches 9 If the notebook has a wireless card installed note the antenna cable routing for later reference and then perform step 10 to release the antenna cables from the palm rest If there s no wireless card installed proceed to step 11 to disconnect the power button board cable ...

Page 72: ...neath the computer 11 Disconnect the power button board cable from its system board connector and then release it from its palm rest latches 12 Carefully open the LCD panel to its fully extended position 13 Move the LCD webcam and microphone cables away from the top hinge screws 14 Remove the top hinge screws securing the LCD assembly ...

Page 73: ...ing the ends downward to the wireless card compartment 19 Arrange the power button cable on the palm rest and reconnect it to its system board connector 20 Arrange the LCD webcam and microphone cables on the palm rest and reconnect them to their system board connectors 21 Close the LCD panel and turn the notebook over so the base is facing up 22 If the notebook has a wireless card installed reconn...

Page 74: ...2 5 6 Nylok LCD panel hinges top 10 M2 5 6 black palm rest base side 3 M2 5 6 black palm rest top side To replace the palm rest 1 Complete the steps in Preparing the notebook on page 47 2 Complete the steps in Removing the bay cover on page 49 3 If the notebook has a wireless card installed unplug the antenna cables 4 Remove the hard drive screw and then remove the hard drive from its compartment ...

Page 75: ... on page 58 7 Remove the keyboard by performing steps 3 and 4 of the Replacing the keyboard procedure on page 62 8 Remove the LCD panel assembly by performing steps 5 15 of the Replacing the LCD panel assembly procedure on page 64 9 Disconnect the speaker cable from the system board 10 Open the multimedia cable connector a and disconnect the cable b ...

Page 76: ... and disconnect the cable from the system board b 12 Turn the notebook over so the base is facing up 13 Remove the screws securing the palm rest on the base side 14 Turn the notebook over again so the palm rest is facing up 15 Remove the screws securing the palm rest on the top side ...

Page 77: ...n on all sides until it snaps into place 20 Reconnect the speaker multimedia and touchpad cables to their respective system board connectors 21 Secure the palm rest assembly with the screws removed in steps 13 and 15 22 Reinstall the LCD panel assembly by performing steps 16 23 of the Replacing the LCD panel assembly procedure on page 64 23 Reinstall the keyboard and the keyboard cover by performi...

Page 78: ... LCD panel hinges top 10 M2 5 6 black palm rest base side 3 M2 5 6 black palm rest top side 2 chrome M2 3 speakers To replace the speakers 1 Complete the steps in Preparing the notebook on page 47 2 Remove the palm rest by performing steps 2 18 of the Replacing the palm rest procedure on page 68 3 Turn the palm rest over so that its underside is facing up 4 Peel off the tape covering the left spea...

Page 79: ...rming steps 19 21 of the Replacing the palm rest procedure on page 68 11 Reinstall the LCD panel assembly by performing steps 16 23 of the Replacing the LCD panel assembly procedure on page 64 12 Reinstall the keyboard and the keyboard cover by performing steps 5 8 of the Replacing the keyboard procedure on page 62 13 Return the optical screw drive in its place 14 Reinstall the hard drive by perfo...

Page 80: ...ok LCD panel hinge top 10 M2 5 6 black palm rest base side 3 M2 5 6 black palm rest top side To replace the touchpad board 1 Complete the steps in Preparing the notebook on page 47 2 Remove the palm rest by performing steps 2 18 of the Replacing the palm rest procedure on page 68 3 Turn the palm rest over so that its underside is facing up 4 Open the touchpad board cable connector a and disconnect...

Page 81: ...way com 75 5 Remove the touchpad cable from the palm rest 6 Peel off the tape protecting the touchpad board 7 Note the orientation of the touchpad board for later reference in installing the new touchpad board ...

Page 82: ... performing steps 19 21 of the Replacing the palm rest procedure on page 68 14 Reinstall the LCD panel assembly by performing steps 16 23 of the Replacing the LCD panel assembly procedure on page 64 15 Reinstall the keyboard and the keyboard cover by performing steps 5 8 of the Replacing the keyboard procedure on page 62 16 Return the optical screw drive in its place 17 Reinstall the hard drive by...

Page 83: ...old system board and install it on the new system board by following the instructions in the Adding or replacing memory modules section on page 50 4 If the notebook has a wireless card installed remove the card from the old system board and install it on the new system board by following the instructions in the Replacing the wireless card section on page 52 5 Remove the hard drive by performing st...

Page 84: ...CHAPTER 3 Replacing notebook components 78 8 Disconnect the modem cable from the modem board 9 Remove the modem board screw 10 Remove the old modem board from the system board ...

Page 85: ... panel assembly procedure on page 64 15 Reinstall the keyboard and the keyboard cover by performing steps 5 8 of the Replacing the keyboard procedure on page 62 16 Close the LCD panel and turn the notebook over so the base is facing up 17 Reinstall the optical drive by performing steps 10 and 11 of the Replacing the optical drive procedure on page 56 18 Reinstall the hard drive by performing steps...

Page 86: ...top 10 M2 5 6 black palm rest base side 3 M2 5 6 black palm rest top side To replace the USB board 1 Complete the steps in Preparing the notebook on page 47 2 Complete the steps in Removing the battery on page 48 3 Complete the steps in Removing the bay cover on page 49 4 If the notebook has a wireless card installed unplug the antenna cables 5 Remove the hard drive screw and then remove the hard ...

Page 87: ...rew 7 Remove the palm rest by performing steps 6 18 of the Replacing the palm rest procedure on page 68 8 Disconnect the USB board and modem board cables from the USB board 9 Remove the USB board screw 10 Remove the USB board from the base enclosure ...

Page 88: ...forming steps 16 23 of the Replacing the LCD panel assembly procedure on page 64 15 Reinstall the keyboard and the keyboard cover by performing steps 5 8 of the Replacing the keyboard procedure on page 62 16 Close the LCD panel and turn the notebook over so the base is facing up 17 Return the optical screw drive in its place 18 Reinstall the hard drive by performing steps 8 and 9 of the Replacing ...

Page 89: ...6 black palm rest base side 3 M2 5 6 black palm rest top side To replace the Bluetooth module 1 Complete the steps in Preparing the notebook on page 47 2 Complete the steps in Removing the battery on page 48 3 Complete the steps in Removing the bay cover on page 49 4 If the notebook has a wireless card installed unplug the antenna cables 5 Remove the hard drive screw and then remove the hard drive...

Page 90: ...Remove the optical drive screw 7 Remove the palm rest by performing steps 6 18 of the Replacing the palm rest procedure on page 68 8 Disconnect the Bluetooth cable from the Bluetooth module 9 Release the Bluetooth module from the tabs securing it ...

Page 91: ...nel assembly procedure on page 64 13 Reinstall the keyboard and the keyboard cover by performing steps 5 8 of the Replacing the keyboard procedure on page 62 14 Close the LCD panel and turn the notebook over so the base is facing up 15 Return the optical screw drive in its place 16 Reinstall the hard drive by performing steps 8 and 9 of the Replacing the hard drive procedure on page 54 17 If you h...

Page 92: ...tructions in the Adding or replacing memory modules section on page 50 4 If the notebook has a wireless card installed remove the card from the old system board and install it on the new system board by following the instructions in the Replacing the wireless card section on page 52 5 Remove the hard drive by performing steps 3 and 4 of the Replacing the hard drive procedure on page 54 6 Remove th...

Page 93: ...te A circuit board that is 10 cm2 has been highlighted with a yellow rectangle as shown in the previous image Follow the local regulations for disposing this type of circuit board The RTC battery has been highlighted with a yellow circle in the previous image Detach the RTC battery and follow the local regulations for disposing it Discrete model UMA model Discrete model UMA model ...

Page 94: ...d connectors 17 Reinstall the modem module by performing steps 11 12 of the Replacing the modem board procedure on page 77 18 Reinstall the palm rest by performing steps 19 21 of the Replacing the palm rest procedure on page 68 19 Reinstall the LCD panel assembly by following the steps 16 23 of the Replacing the LCD panel assembly procedure on page 64 20 Reinstall the keyboard and the keyboard cov...

Page 95: ... 2 black M2 5 6 Nylok LCD panel hinge top 10 M2 5 6 black palm rest base side 3 M2 5 6 black palm rest top side 1 black M2 4 system board To replace the cooling assembly 1 Complete the steps in Preparing the notebook on page 47 2 Remove the system board by performing steps 2 11 of the Replacing the system board procedure on page 86 3 Turn the system board over to access the cooling fan cable 4 Dis...

Page 96: ...ing the cooling assembly Follow the screw sequence indicated on the below images 6 Remove the cooling assembly from the system board 7 Lay the cooling assembly down in an upright position to avoid tainting your work space with thermal grease Discrete model UMA model Discrete model UMA model ...

Page 97: ...install the palm rest by performing steps 19 21 of the Replacing the palm rest procedure on page 68 15 Reinstall the LCD panel assembly by performing steps 16 23 of the Replacing the LCD panel assembly procedure on page 64 16 Reinstall the keyboard and the keyboard cover by performing steps 5 8 of the Replacing the keyboard procedure on page 62 17 Close the LCD panel and turn the notebook over so ...

Page 98: ...ard cover 2 black M2 5 6 LCD panel hinge bottom 2 black M2 5 6 Nylok LCD panel hinge top 10 M2 5 6 black palm rest base side 3 M2 5 6 black palm rest top side 1 black M2 4 system board To replace the processor 1 Complete the steps in Preparing the notebook on page 47 2 Remove the cooling assembly by performing steps 2 7 of the Replacing the cooling assembly procedure on page 89 3 Remove the barcod...

Page 99: ... of the processor die 9 Reinstall the cooling assembly by performing steps 9 12 of the Replacing the cooling assembly procedure on page 89 10 Reinstall the system board by performing steps 15 and 16 of the Replacing the system board procedure on page 86 11 Reinstall the palm rest by performing steps 19 21 of the Replacing the palm rest procedure on page 68 12 Reinstall the LCD panel assembly by pe...

Page 100: ...10 and 11 of the Replacing the optical drive procedure on page 56 16 Reinstall the hard drive by performing steps 8 and 9 of the Replacing the hard drive procedure on page 54 17 If you have disconnected any wireless antennas reconnect them now 18 Reinstall the bay cover 19 Reinstall the battery ...

Page 101: ...k M2 5 6 Nylok LCD panel hinges top 4 black M2 5 6 Nylok LCD front panel 2 chrome M2 4 LCD hinge covers To replace the LCD front panel 1 Complete the steps in Preparing the notebook on page 47 2 Remove the LCD panel assembly by performing steps 2 15 of the Replacing the LCD panel assembly procedure on page 64 3 Remove the rubber inserts from the corners of the LCD front panel Phillips 0 screwdrive...

Page 102: ...ents 96 4 Remove the LCD front panel screws 5 Remove the LCD hinge cover screws 6 Carefully pry loose the front panel from the LCD assembly lid Start on the top side a continue to the left and right sides b and finally the bottom side c ...

Page 103: ...ap the between the front panel and the LCD assembly lid 10 Secure the front panel with screws removed in steps 4 and 5 11 Return the LCD front panel rubber inserts to their places 12 Reinstall the LCD panel assembly by performing steps 16 23 of the Replacing the LCD panel assembly procedure on page 64 13 Turn the notebook over so the palm rest is facing up 14 Reinstall the keyboard and the keyboar...

Page 104: ... 5 6 Nylok LCD front panel 2 chrome M2 4 LCD hinge covers 4 black M2 5 6 Nylok LCD front panel To replace the webcam 1 Complete the steps in Preparing the notebook on page 47 2 Remove the LCD panel assembly by performing steps 2 15 of the Replacing the LCD panel assembly procedure on page 64 3 Remove the LCD front panel by performing steps 3 7 of the Replacing the LCD front panel procedure on page...

Page 105: ...ens is aligned with camera peephole on the LCD front panel before you secure the panel in place 7 Reinstall the LCD panel assembly by performing steps 16 23 of the Replacing the LCD panel assembly procedure on page 64 8 Turn the notebook over so the palm rest is facing up 9 Reinstall the keyboard and the keyboard cover by performing steps 5 8 of the Replacing the keyboard procedure on page 62 10 R...

Page 106: ...ck M2 5 6 Nylok LCD front panel 4 black M2 5 5 LCD panel hinges 4 chrome M2 3 LCD panel brackets To replace the LCD 1 Complete the steps in Preparing the notebook on page 47 2 Remove the LCD panel assembly by performing steps 2 15 of the Replacing the LCD panel assembly procedure on page 64 3 Remove the LCD front panel by performing steps 3 7 of the Replacing the LCD front panel procedure on page ...

Page 107: ...www gateway com 101 5 Disconnect the webcam cable from the webcam board 6 Remove the LCD hinge screws 7 Remove the LCD from the LCD assembly lid 8 Lay the LCD on its front to access the LCD webcam cable ...

Page 108: ...lid and secure it with the screws removed in step 13 Reinstall the LCD front panel by performing steps 8 11 of the Replacing the LCD front panel procedure on page 95 14 Reinstall the LCD panel assembly by performing steps 16 23 of the Replacing the LCD panel assembly procedure on page 64 15 Turn the notebook over so the palm rest is facing up 16 Reinstall the keyboard and the keyboard cover by per...

Page 109: ...nt panel 4 black M2 5 5 LCD panel hinges 4 chrome M2 3 LCD panel brackets To replace the LCD 1 Complete the steps in Preparing the notebook on page 47 2 Remove the LCD panel assembly by performing steps 2 15 of the Replacing the LCD panel assembly procedure on page 64 3 Remove the LCD front panel by performing steps 3 7 of the Replacing the LCD front panel procedure on page 95 4 Remove the LCD by ...

Page 110: ... by performing steps 8 11 of the Replacing the LCD front panel procedure on page 95 9 Reinstall the LCD panel assembly by performing steps 16 23 of the Replacing the LCD panel assembly procedure on page 64 10 Turn the notebook over so the palm rest is facing up 11 Reinstall the keyboard and the keyboard cover by performing steps 5 8 of the Replacing the keyboard procedure on page 62 12 Reinstall t...

Page 111: ...ers 4 black M2 5 6 Nylok LCD front panel 4 black M2 5 5 LCD panel hinges To replace the power button board 1 Complete the steps in Preparing the notebook on page 47 2 Remove the LCD panel assembly by performing steps 2 15 of the Replacing the LCD panel assembly procedure on page 64 3 Remove the LCD front panel by performing steps 3 7 of the Replacing the LCD front panel procedure on page 95 4 Remo...

Page 112: ...fit snugly against the spring to ensure proper contact when pressing the power button 9 Place the LCD back on the LCD assembly lid 10 Return the hinge screws to their places 11 Reinstall the LCD front panel by performing steps 8 11 of the Replacing the LCD front panel procedure on page 95 12 Reinstall the LCD panel assembly by performing steps 16 23 of the Replacing the LCD panel assembly procedur...

Page 113: ...ers 4 black M2 5 6 Nylok LCD front panel 3 black Kensington lock cap To replace the Kensington lock cap 1 Complete the steps in Preparing the notebook on page 47 2 Remove the LCD panel assembly by performing steps 2 15 of the Replacing the LCD panel assembly procedure on page 64 3 Remove the LCD front panel by performing steps 3 7 of the Replacing the LCD front panel procedure on page 95 4 Move th...

Page 114: ...oted on step 5 8 Secure the cap with the screws removed in step 5 9 Reinstall the LCD front panel by performing steps 8 11 of the Replacing the LCD front panel procedure on page 95 10 Reinstall the LCD panel assembly by performing steps 16 23 of the Replacing the LCD panel assembly procedure on page 64 11 Turn the notebook over so the palm rest is facing up 12 Reinstall the keyboard and the keyboa...

Page 115: ...t panel 4 black M2 5 5 LCD panel hinges To replace the microphone 1 Complete the steps in Preparing the notebook on page 47 2 Remove the LCD panel assembly by performing steps 2 15 of the Replacing the LCD panel assembly procedure on page 64 3 Remove the LCD front panel by performing steps 3 7 of the Replacing the LCD front panel procedure on page 95 4 Remove the LCD by performing steps 4 7 of the...

Page 116: ...to their places 10 Reinstall the LCD front panel by performing steps 8 11 of the Replacing the LCD front panel procedure on page 95 11 Reinstall the LCD panel assembly by performing steps 16 23 of the Replacing the LCD panel assembly procedure on page 64 12 Turn the notebook over so the palm rest is facing up 13 Reinstall the keyboard and the keyboard cover by performing steps 5 8 of the Replacing...

Page 117: ...t panel 4 black M2 5 5 LCD panel hinges To replace the antennas 1 Complete the steps in Preparing the notebook on page 47 2 Remove the LCD panel assembly by performing steps 2 15 of the Replacing the LCD panel assembly procedure on page 64 3 Remove the LCD front panel by performing steps 3 7 of the Replacing the LCD front panel procedure on page 95 4 Remove the LCD by performing steps 4 7 of the R...

Page 118: ...Return the hinge screws to their places 10 Reinstall the LCD front panel by performing steps 8 11 of the Replacing the LCD front panel procedure on page 95 11 Reinstall the LCD panel assembly by performing steps 16 23 of the Replacing the LCD panel assembly procedure on page 64 12 Turn the notebook over so the palm rest is facing up 13 Reinstall the keyboard and the keyboard cover by performing st...

Page 119: ...l assembly by performing steps 2 15 of the Replacing the LCD panel assembly procedure on page 64 3 Remove the LCD front panel by performing steps 3 7 of the Replacing the LCD front panel procedure on page 95 4 Remove the LCD by performing steps 4 7 of the Replacing the LCD procedure on page 100 5 If you are going to use the same Kensington lock cap power button assembly webcam microphone and wirel...

Page 120: ...edure on page 95 9 Reinstall the LCD panel assembly by performing steps 16 23 of the Replacing the LCD panel assembly procedure on page 64 10 Turn the notebook over so the palm rest is facing up 11 Reinstall the keyboard and the keyboard cover by performing steps 5 8 of the Replacing the keyboard procedure on page 62 12 Reinstall the battery ...

Page 121: ...oubleshooting Diagnosing problems System test procedures Power On Self Test POST error message Index of error messages Phoenix BIOS beep codes Symptom to FRU error messages Intermittent problems Undetermined problems ...

Page 122: ... give false errors and invalid system responses Symptoms Verified Go To Power failure The power indicator does not go on or stay on Testing the power system on page 118 POST does not complete No beep or error codes are indicated n Power On Self Test POST error message on page 120 n Undetermined problems on page 133 POST detects an error and displayed messages on screen Index of error messages on p...

Page 123: ...xpected character appears make sure that the flexible cable extending from the keyboard is correctly seated in the connector on the system board If the keyboard cable is connected correctly run the Keyboard Test If the tests detect a keyboard problem do the following one at a time To correct the problem 1 Reconnect the keyboard cable to the system board 2 Replace the keyboard 3 Replace the system ...

Page 124: ... power problem complete the appropriate power supply check Check the power adapter on page 118 Check the battery pack on page 119 Check the power adapter Unplug the power adapter cable from the notebook and measure the output voltage at the power adapter cable plug See the following figure If the voltage is not correct replace the power adapter If the voltage is within the range do the following R...

Page 125: ...re Re install the battery pack If the charge indicator still does not light up replace the battery pack If the charge indicator still does not light up replace the DC DC charger board Testing the touchpad If the touchpad doesn t work do the following actions one at a time to correct the problem To test the touchpad 1 Reconnect the touchpad cables 2 Replace the touchpad 3 Replace the system board A...

Page 126: ...toms classified by function Important Perform the FRU replacement or actions in the sequence shown in the FRU Action column If the FRU replacement does not solve the problem put the original part back in the notebook Do not replace a non defective FRU Important Most of the error messages occur during POST Some of them display information about a hardware device such as the amount of memory install...

Page 127: ...e the hard disk drive n Test or replace the system board Stuck Key See Testing the keyboard or auxiliary input device on page 117 Keyboard error See Testing the keyboard or auxiliary input device on page 117 Keyboard Controller Failed See Testing the keyboard or auxiliary input device on page 117 Keyboard locked Unlock key switch Unlock the external keyboard Monitor type does not match CMOS Run Se...

Page 128: ...ve is defined with the proper diskette type in the BIOS Setup Utility System cache error Cache disabled Test or replace the system board CPU ID Test or replace the system board DMA Test Failed n Test or replace the SO DIMM n Test or replace the system board Software NMI Failed n Test or replace the SO DIMM n Test or replace the system board Fail Safe Timer NMI Failed n Test or replace the SO DIMM ...

Page 129: ...or replace the LED board n Test or replace the system board No beep power on indicator turns on and LCD is blank n Test the power source battery pack and power adapter See Testing the power system on page 118 n Reconnect the LCD connector n Check the hard disk drive n Check the LCD inverter ID n Check the LCD cable n Test or replace the LCD inverter n Test or replace the LCD n Test or replace the ...

Page 130: ...initial POST values 12h Restore CPU control word during warm boot 13h Initialize PCI Bus Mastering devices 14h Initialize keyboard controller 16h 1 2 2 3 BIOS ROM checksum 17h Initialize cache before memory autosize 18h 8254 timer initialization 1Ah 8237 DMA controller initialization 1Ch Reset Programmable Interrupt Controller 20h 1 3 1 1 Test DRAM refresh 22h 1 3 1 3 Test 8742 Keyboard Controller...

Page 131: ... devices 4Ah Initialize all video adapters in system 4Bh QuietBoot start optional 4Ch Shadow video BIOS ROM 4Eh Display BIOS copyright notice 50h Display CPU type and speed 51h Initialize EISA board 52h Test keyboard 54h Set key click if enabled 58h 2 2 3 1 Test for unexpected interrupts 59h Initialize POST display service 5Ah Display prompt Press F2 to enter SETUP 5Bh Disable CPU cache 5Ch Test R...

Page 132: ...Initialize PC compatible PnP ISA devices 86h Re initialize onboard I O ports 87h Configure Motherboard Configurable Devices optional 88h Initialize BIOS Area 89h Enable Non Maskable Interrupts NMIs 8Ah Initialize Extended BIOS Data Area 8Bh Test and initialize PS 2 mouse 8Ch Initialize floppy controller 8Fh Determine number of ATA drives optional 90h Initialize hard disk controllers 91h Initialize...

Page 133: ...h Terminate QuietBoot optional B6h Check password optional B9h Prepare Boot BAh Initialize DMI parameters BBh Initialize PnP Option ROMs BCh Clear parity checkers BDh Display MultiBoot menu BEh Clear screen optional BFh Check virus and backup reminders C0h Try to boot with INT 19 C1h Initialize POST Error Manager PEM C2h Initialize error logging C3h Initialize error display function C4h Initialize...

Page 134: ...t Huge Segment E9h Initialize Multi Processor EAh Initialize OEM special code EBh Initialize PIC and DMA ECh Initialize Memory type EDh Initialize Memory size EEh Shadow Boot Block EFh System memory test F0h Initialize interrupt vectors F1h Initialize Run Time Clock F2h Initialize video F3h Initialize System Management Mode F4h 1 Output one beep before boot F5h Boot to Mini DOS F6h Clear Huge Segm...

Page 135: ...s displaying extra horizontal or vertical lines n Check the LCD inverter ID n Test or replace the LCD cable n Test or replace the LCD inverter n Test or replace the LCD n Test or replace the system board Symptom Error Action in Sequence The notebook shuts down during operation n Test the power source battery pack and power adapter See Testing the power system on page 118 n Test or replace the batt...

Page 136: ...place the keyboard n Check the hard disk connection to the system board n Test or replace the hard disk drive n Test or replace the system board The notebook doesn t enter standby mode after closing the LCD n Make sure that the magnet is in the magnet holder For more information see Replacing the LCD on page 100 n Test or replace the system board The system doesn t resume from hibernation mode n C...

Page 137: ...t or replace the USB board n Test or replace the system board Printer problems n Run the printer self test n Reinstall the printer driver n Test or replace the printer cable n Test or replace the printer n Test or replace the system board Symptom Error Action in Sequence The keyboard one or more keys does not work n Reconnect the keyboard cable n Test or replace the keyboard n Test or replace the ...

Page 138: ...mic radiation electrostatic discharge or software errors FRU replacement should be considered only when a recurring problem exists To analyze an intermittent problem 1 Run the advanced diagnostic test for the system board in loop mode at least ten times If any error is detected replace the FRU If no error is detected do not replace any FRU 2 Rerun the test to verify that there are no more errors ...

Page 139: ...t all of the following devices Non Acer devices Printer mouse and other external devices Battery pack Hard disk drive s SO DIMM Optical drive 4 Turn on the notebook 5 Determine if the problem has changed If the problem does not recur reconnect the removed devices one at a time until you find the failing FRU If the problem does recur replace the following FRUs one at a time System board LCD assembl...

Page 140: ...CHAPTER 4 Troubleshooting 134 ...

Page 141: ...CHAPTER5 135 Connector locations System board layout ...

Page 142: ... Microphone cable connector 9 RTC1 RTC battery 3 SPKR1 Speaker cable connector 10 MDC1 Modem card cable connector 4 LCD1 LCD cable connector 11 BT1 Bluetooth module cable connector 5 CCD1 Webcam board cable connector 12 CARD1 Memory card reader 6 PWRCN1 Power button board cable connector 13 TPCN1 Touchpad fingerprint reader board cable connector 7 USBCN1 USB board cable connector ...

Page 143: ...tery connector 13 USB2 USB port 4 VGA1 AMD graphics controller 14 MICIN1 Microphone jack 5 15 LOUT1 Headphone jack 6 CPU1 Processor socket 16 DM1 Memory slot 1 7 FAN1 Cooling fan cable connector 17 DM2 Memory slot 2 8 DCIN1 DC power jack 18 G102 Clear password hardware gap 9 RJ45 Ethernet jack 19 ODD1 SATA optical drive connector 10 CRT1 Monitor port 20 SATA1 SATA hard drive connector ...

Page 144: ...AT1 Battery connector 13 MICIN1 Microphone jack 4 PCH1 Intel PCH 14 LOUT1 Headphone jack 5 CPU1 Processor socket 15 DM1 Memory slot 1 6 FAN1 Cooling fan cable connector 16 DM2 Memory slot 2 7 DCIN1 DC power jack 17 G102 Clear password hardware gap 8 RJ45 Ethernet jack 18 ODD1 SATA optical drive connector 9 CRT1 Monitor port 19 SATA1 SATA hard drive connector 10 HDMI1 HDMI out port ...

Page 145: ...CHAPTER6 139 FRU Field Replaceable Unit list Introduction Exploded diagram FRU list ...

Page 146: ...reasons a part number change is made it will not be noted on the printed Service Guide For ACER AUTHORIZED SERVICE PROVIDERS your Acer office may have a DIFFERENT part number code from those given in the FRU list of this printed Service Guide You MUST use the local FRU list provided by your regional Acer office to order FRU parts for repair and service of customer machines Exploded diagram Importa...

Page 147: ... 10 LCD panel 11 LCD assembly lid 12 Webcam board optional 13 Right LCD panel hinge bracket 14 Power button board cap 15 Power button board spring 16 Power button board 17 LCD cable LCD webcam coaxial cable 18 Keyboard 19 Battery 20 USB board USB modem port board optional 21 Optical drive 22 Optical drive bezel 23 Optical drive bracket 24 Base enclosure 25 Hard drive 26 Bluetooth module 27 Bay cov...

Page 148: ...PLO AS 2009A Li Ion 3S2P PANASONIC 6 cell 4400mAh Main COMMON Panasonic 2 2Ah CG BT 00607 066 Battery SIMPLO AS 2009A Li Ion 3S2P LGC 6 cell 4400mAh Main COMMON LGC 2 2Ah S3 BT 00607 067 Battery Battery SIMPLO AS 2009A Li Ion 3S2P SAMSUNG 6 cell 4400mAh Main COMMON SDI 2 2Ah F BT 00607 068 Battery SANYO AS 2009A Li Ion 3S2P SANYO 6 cell 5600mAh Main COMMON 2 8Ah BT 00603 077 Battery SIMPLO AS 2009...

Page 149: ...O 12 7mm Tray DL 4X DS 4E1S LF W O bezel SATA Windows 7 KO 0040F 003 ODD PIONEER BD COMBO 12 7mm Tray DL 4X BDC TD01RS LF W O bezel SATA Windows 7 KO 00405 003 ODD SONY BD COMBO 12 7mm Tray DL 4X BC 5500H LF W O bezel SATA HF Windows 7 KO 0040E 003 ODD HLDS Super Multi DRIVE 12 7mm Tray DL 8X GT30N LF W O bezel SATA HF Windows 7 KU 0080D 048 ODD PLDS Super Multi DRIVE 12 7mm Tray DL 8X DS 8A4SH LF...

Page 150: ...G7 N0 LF 128 8 0 055um KN 2GB0G 014 Memory MICRON SO DIMM DDRIII 1066 2GB MT16JSF25664HZ 1G1F1 LF 128 8 0 065um KN 2GB04 015 Memory SAMSUNG SO DIMM DDRIII 1066 2GB M471B5673EH1 CF8 LF 128 8 0 055um KN 2GB0B 012 Memory NONE SO DIMM DDRIII 1066 4GB dummy P N LF KN 4GB00 001 Memory ELPIDA SO DIMM DDRIII 1333 4GB EBJ41UF8BAS0 DJ F LF 256 8 0 055um KN 4GB09 001 VGA chip AMD MADISON_PRO 40nm 29mm 29mm M...

Page 151: ...AUS RD02 D330 FX 22500 021 Keyboard Keyboard GATEWAY GP 7T Black SJM80 Internal 17 Standard Black NONE Texture KB I170G 002 Keyboard GATEWAY GP 7T white SJV 50 70 Internal 17 Standard White NONE texture KB I170G 003 Camera Chicony 0 3M DV Calla_2G AM 21400 046 Chicony 0 3M DV Calla_2GA CNF8046 AM 21400 060 Suyin 0 3M DV Camellia_2G AM 21400 045 Card reader 5 in 1 Build in MS MS Pro SD SC XD CR 215...

Page 152: ...CHAPTER 6 FRU Field Replaceable Unit list 146 ...

Page 153: ...APPENDIXA 147 Test compatible components Introduction Microsoft Windows 7 Compatibility Test ...

Page 154: ...ctor USB keyboard mouse Logitech First Wheel Mouse Dell IR Keyboard Mouse set Headset Hawk Stereo Headset 933 Dolby headphone 5 1 channel Speaker Dell USB Speaker Camera Canon Digital IXUS 860 USB hard drive Transcend 2 5 Portable 80 GB Hard Disk USB optical drive Plextor DVD R RW USB flash drive SanDisk USB 2GB Cruzer Micro Skin USB 2 0 Flash Drive A Data PD16 Vista 16 GB Transcend JetFlash USB 2...

Page 155: ...12 MB Lexar High Speed 1 GB Memory Stick Pro Duo Sony MS Pro Dou 2 GB High Speed SanDisk Memory Stick Micro M2 8 GB Card xD card Olympus xD Picture Card M 2 GB Speed Card Fuju Film xD Picture Card Type M 2 GB Software Compatibility Test Utilities and applications PowerDVD Power2Go Google Toolbar Google Setup Gateway MyBackup Gateway Fingerprint Norton Internet Security 2009 Gateway Edition Power M...

Page 156: ...APPENDIX A Test compatible components 150 ...

Page 157: ...APPENDIXB 151 Online support information ...

Page 158: ...oad information on all of Acer s Notebook Desktop and Server models including Service guides for all models User s manuals Training materials BIOS updates Software utilities Spare parts lists TABs Technical Announcement Bulletin For these purposes we have included an Acrobat File to facilitate the problem free downloading of our technical material Also contained on this website are Detailed inform...

Page 159: ...ss Ethernet 13 clicking 25 component replacement antennas 111 battery 48 bay cover 49 Bluetooth module 83 cooling assembly 80 89 ESD prevention 44 hard drive 54 Kensington lock cap 107 keyboard 62 keyboard cover 58 LCD 100 LCD assembly lid 113 LCD front panel 95 LCD panel assembly 64 LCD panel hinge brackets 103 memory 50 microphone 109 modem 77 multimedia board 60 optical drive 56 palm rest 68 po...

Page 160: ... lock cap replace 107 keyboard buttons 21 controller 11 features 21 keys 21 locating 19 replace 62 USB port 17 keyboard cover replace 58 keyboard or auxiliary input device check 117 keys application 22 arrow 22 directional 22 Fn 22 function 22 Hybrid Sleep 22 LCD CRT 22 navigation 22 Sleep 22 system 22 toggle display 22 Windows 22 wireless Ethernet 24 L latch battery 18 LCD replace 100 LCD assembl...

Page 161: ...rds 33 Kensington cable lock 16 shortcut menus accessing 26 shortcuts opening menu 26 Sleep mode 22 system key 22 sound muting 24 Speakers 19 speakers jack 17 replace 72 specification buttons 13 ports 13 status indicators 13 starting programs 26 status indicator wireless Ethernet 21 status indicators battery charge 19 21 Caps Lock 21 drive activity 21 hard drive 21 location 19 Num Lock 21 power 19...

Page 162: ...tility 28 V ventilation 16 18 VGA port 16 video HDMI out jack 16 monitor port 16 projector port 16 VGA port 16 view left 16 rear 18 right 17 volume muting 24 W webcam 20 26 replace 98 Windows key 22 wired Ethernet chipset 12 wireless card replace 52 wireless Ethernet button 24 chipset 13 status indicator 21 wireless switch 25 ...

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