Gateway NV42 Series, Service Manual

Page: 148 / 200

138 Chapter 4
5.
Disconnect power and all external devices including port replicators or docking stations. Remove any
memory cards and CD/DVD discs. Restart the computer.
If the computer boots correctly, add the devices one by one until the failure point is discovered.
6.
Reseat the memory modules.
7.
Remove the drives (see “Disassembly Process” on page 44).
8.
If the Issue is still not resolved, see “Online Support Information” on page 185.
Abnormal Video Display
If video displays abnormally, perform the following actions one at a time to correct the problem.
1.
Reboot the computer.
2.
If permanent vertical/horizontal lines or dark spots display in the same location, the LCD is faulty and
should be replaced. See “Disassembly Process” on page 44.
3.
If extensive pixel damage is present (different colored spots in the same locations on the screen), the LCD
is faulty and should be replaced. See “Disassembly Process” on page 44.
4.
Adjust the brightness to its highest level. See the User Manual for instructions on adjusting settings.
NOTE:
Ensure that the computer is not running on battery alone as this may reduce display brightness.
If the display is too dim at the highest brightness setting, the LCD is faulty and should be replaced. See
“Disassembly Process” on page 44.
5.
Check the display resolution is correctly configured:
a.
Minimize or close all Windows.
b.
If display size is only abnormal in an application, check the view settings and control/mouse wheel
zoom feature in the application.
c.
If desktop display resolution is not normal, right-click on the desktop and select
Personalize
´
Display Settings
.
d.
Click and drag the Resolution slider to the desired resolution.
e.
Click
Apply
and check the display. Readjust if necessary.
6.
Roll back the video driver to the previous version if updated.
7.
Remove and reinstall the video driver.
8.
Check the Device Manager to determine that:
• The device is properly installed. There are no red Xs or yellow exclamation marks.
• There are no device conflicts.
• No hardware is listed under Other Devices.
9.
If the Issue is still not resolved, see “Online Support Information” on page 185.
10.
Run the Windows Memory Diagnostic from the operating system DVD and follow the onscreen prompts.
11.
If the Issue is still not resolved, see “Online Support Information” on page 185.