Gateway NV42 Series Service Manual Download

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Table of Contents

TouchPad Failure . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .140

Internal Speaker Failure . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .141

Internal Microphone Failure . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .142

HDD Not Operating Correctly . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .143

USB Failure (Rightside) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .144

Power Button Failure . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .144

External Mouse Failure . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .145

Other Failures . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .145

Intermittent Problems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .146

Undetermined Problems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .146

POST Code Reference Tables . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .147

Chipset POST Codes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .147

Jumper and Connector Locations

151

Top View . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .151

Bottom View . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .152

Clearing Password Check and BIOS Recovery . . . . . . . . . . . . . . . . . . . . . . . . . . . .153

Clearing Password Check . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .153

BIOS Recovery by Crisis Disk . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .154

FRU (Field Replaceable Unit) List

155

Gateway NV42 Exploded Diagrams . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .156

Main Assembly . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .156

LCD Assembly . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .157

Gateway NV42 FRU List . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .158

Screw List . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .164

Model Definition and Configuration

166

Gateway NV42 Series . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .166

Test Compatible Components

169

Windows XP Environment Test . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .170

Online Support Information

185

Index 187

Summary of Contents for NV42 Series

Page 1: ...Gateway NV42 Series Service Guide PRINTED IN TAIWAN Service guide files and updates are available on the ACER CSD web for more information please refer to http csd acer com tw ...

Page 2: ...II Revision History Please refer to the table below for the updates made on this service guide Date Chapter Updates ...

Page 3: ...pect to the contents hereof and specifically disclaims any warranties of merchantability or fitness for any particular purpose Any Acer Incorporated software described in this manual is sold or licensed as is Should the programs prove defective following their purchase the buyer and not Acer Incorporated its distributor or its dealer assumes the entire cost of all necessary servicing repair and an...

Page 4: ... bits and pieces of additional information related to the current topic WARNING Alerts you to any damage that might result from doing or not doing specific actions CAUTION Gives precautionary measures to avoid possible hardware or software problems IMPORTANT Reminds you to do specific actions relevant to the accomplishment of procedures ...

Page 5: ... NOT be covered in this generic service guide In such cases please contact your regional offices or the responsible personnel channel to provide you with further technical details 2 Please note WHEN ORDERING FRU PARTS that you should check the most up to date information available on your regional web or channel If for whatever reason a part number change is made it will not be noted in the printe...

Page 6: ...VI ...

Page 7: ...34 BIOS Flash Utility 35 Using the Flash16 Utility to Update the BIOS 35 WinFlash Utility 35 Remove HDD BIOS Password Utilities 36 Machine Disassembly and Replacement 43 Disassembly Requirements 43 Related Information 43 General Information 44 Pre disassembly Instructions 44 Disassembly Process 44 External Module Disassembly Process 45 External Modules Disassembly Flowchart 45 Removing the Battery...

Page 8: ...Brackets and FPC Cable 98 Replacing the LCD Panel 100 Replacing the Camera Board 101 Replacing the LCD Bezel 102 Main Unit Reassembly Procedure 104 Replacing the CPU 104 Replacing the Thermal Module 105 Replacing the RTC Battery 106 Replacing the Mainboard 107 Replacing the USB Board 108 Replacing the Bluetooth Module 110 Replacing the Modem Board 111 Replacing the TouchPad FFC 112 Replacing the S...

Page 9: ... 147 Chipset POST Codes 147 Jumper and Connector Locations 151 Top View 151 Bottom View 152 Clearing Password Check and BIOS Recovery 153 Clearing Password Check 153 BIOS Recovery by Crisis Disk 154 FRU Field Replaceable Unit List 155 Gateway NV42 Exploded Diagrams 156 Main Assembly 156 LCD Assembly 157 Gateway NV42 FRU List 158 Screw List 164 Model Definition and Configuration 166 Gateway NV42 Se...

Page 10: ...X Table of Contents ...

Page 11: ...splay 14 HD 1366 x 768 pixel resolution high brightness 220 nit Gateway Ultrabright TFT LCD supporting simultaneous multi window viewing 16 9 aspect ratio 8 ms response time Storage subsystem 120 160 250 320 500 GB or larger hard disk drive Media card reader supporting Secure Digital SD Card MultiMediaCard MMC Reduced Size Multimedia Card RS MMC Memory Stick MS Memory Stick PRO MS PRO Audio Optimi...

Page 12: ...PI 3 0 CPU power management standard supports Standby and Hibernation power saving modes 48 8 W 4400 mAh 6 cell Li ion battery pack Up to 3 hour battery life 3 pin 65 W AC adapter ENERGY STAR compliant Privacy control BIOS user supervisor HDD passwords Kensington lock slot Special keys and controls 86 87 91 key keyboard Gateway EZ Pad touchpad pointing device 9 function keys four cursor keys Windo...

Page 13: ... 3 Modem RJ 11 port DC in jack for AC adapter Environment Temperature Operating 5 C to 35 C 41 F to 95 F Non operating 20 C to 65 C 4 F to 149 F Humidity non condensing Operating 20 to 80 Non operating 20 to 80 ...

Page 14: ...CIE 3 PG 13 14 15 16 17 PG 20 PG 20 PG 20 PG 20 PG 20 PG 21 PG 21 PG 22 BT CONN PG 22 PG 23 PG 23 PG 24 PG 24 PG 25 PG 25 PG 26 PG 25 PG 26 PG 8 1 2V SMDDR_VTERM PG 8 3V CPU THERMAL SENSOR 2 5V VCC_CORE 1 8VSUS 1 8VSUS 1 8VSUS 1 8V 3V 1 2V NB_CORE 1 2V 1 8V VCCRTC 3V_S5 3V 1 2V_S5 5V 3V 5V 3V VIN 3V 3V 5V 5V 3V_S5 3V 1 5V 3VSUS 3V 5V 3V 5V POWER B PG 25 3VPCU 5V PG 18 WEBCAM 5VPCU 3V 3VPCU 3VPCU 3...

Page 15: ...Card RS MultiMediaCard Secure Digital and xD Picture Card cards Ventilation fan Helps cool internal components Warning Do not work with the notebook resting on your lap If the air vents are blocked the notebook may become hot enough to harm your skin Caution Do not block or insert objects into these slots If these slots are blocked your notebook may overheat resulting in unexpected shutdown or per...

Page 16: ... vents are not obstructed Do not use the notebook on a bed sofa rug or other similar surface Monitor port Plug an analog VGA monitor or projector into this port Ethernet jack Plug an Ethernet network cable into this jack Plug the other end of the cable into a cable modem DSL modem or an Ethernet network jack USB port Plug USB devices such as a diskette drive flash drive printer scanner camera keyb...

Page 17: ...r camera keyboard or mouse into these ports Power indicator Press to turn the power on or off You can also configure the power button for Sleep Resume mode Icon Item Description Battery Provides power when the notebook is not plugged into AC power Modem jack optional Plug a dial up modem cable into this optional jack Power connector Plug the AC adapter cable into this connector ...

Page 18: ...cool internal components Warning Do not work with the notebook resting on your lap If the air vents are blocked the notebook may become hot enough to harm your skin Caution Do not block or insert objects into these slots If these slots are blocked your notebook may overheat resulting in unexpected shutdown or permanent damage to the notebook Caution Provide adequate space around your notebook so a...

Page 19: ...ED blinking Notebook is in Sleep or Hybrid Sleep mode LED off Notebook is off Battery charge indicator LED orange Battery is fully charged LED blinking orange Battery is charging LED blinking red Battery charge is very low LED solid red Battery is malfunctioning Important This LED only lights up when your notebook is connected to AC power or the battery charge is very low TouchPad Provides all the...

Page 20: ...CD Panel Icon Item Description Webcam Use to let others see who they are communicating with when making VoIP calls Microphone Use to talk through when making Voice over Internet Protocol VoIP calls Webcam Microphone ...

Page 21: ...off Battery charge indicator LED blue Battery is fully charged LED red Battery is charging Important This LED only lights up when your notebook is connected to AC power Hard drive LED blinking The drive is being accessed LED off The drive is not being accessed Caps lock LED on Caps lock is turned on LED off Caps lock is turned off Num lock LED on Num lock is turned on LED off Num lock is turned of...

Page 22: ...your fingers dry and clean The TouchPad is sensitive to finger movement hence the lighter the touch the better the response Tapping too hard will not increase the TouchPad s responsiveness Function Left Button Right Button Main TouchPad Execute Quickly click twice Tap twice at the same speed as double clicking a mouse button Select Click once Tap once Drag Click and hold then use finger on the Tou...

Page 23: ...tions System keys Press these colored keys in combination with the Fn key to perform specific actions See System Keys on page 15 Navigation keys Press these keys to move the cursor to the beginning of a line to the end of a line up the page down the page to the beginning of a document or to the end of a document Fn key Press the Fn key in combination with a colored system key to perform a specific...

Page 24: ...rk domain or switch users if you re not connected to a network domain M Minimizes all windows R Open the Run dialog box T Cycle through programs on the taskbar U Open Ease of Access Center X Open Windows Mobility Center BREAK Display the System Properties dialog box SHIFT M Restore minimized windows to the desktop TAB Cycle through programs on the taskbar by using Windows Flip 3 D SPACEBAR Bring a...

Page 25: ...rt or HDMI port on your notebook Both displays at the same time Fn F6 Turn the optional Bluetooth radio on or off Warning Radio frequency wireless communication can interfere with equipment on commercial aircraft Current aviation regulations require wireless devices to be turned off while traveling in an airplane Bluetooth communication devices are examples of devices that provide wireless communi...

Page 26: ...Support for DDR2 system memories up to DDR2 667 with a maximum memory clock speed of 667MHz Integrated VGA One x4 A Link Express II interface PCI Express 1 1 compliant for connection to an AMD Southbridge Support PCI bus at 33MHz Supports four SATA ports complying with the SATA 1 0a specification 5 OHCI and 1 EHCI Host controllers to support 12 USB ports Item CPU Speed Cores Bus Speed MHz Mfg Tech...

Page 27: ...920 x 1440 85 75 60 Hz 1920 x 1200 75 60 Hz 1920 x 1080 100 85 75 60 Hz 1680 x 945 100 85 75 60 Hz 1600 x 1200 120 100 85 75 60 Hz 1600 x 900 120 100 85 75 60 Hz 1400 x 1050 85 75 60 Hz 1366 x 768 85 75 60 Hz 1280 x 1024 120 100 85 75 60 Hz 1280 x 960 85 75 60 Hz 1280 x 768 85 75 60 Hz 1280 x 720 100 85 75 60 Hz 1024 x 768 120 100 85 75 60 Hz 800 x 600 120 100 85 72 60 Hz ...

Page 28: ...0325AS Hitachi HTS54 3216L9A300 Hitachi HTS545025B9 A300 Capacity GB 160 250 320 500 160 250 Bytes per sector 512 512 512 512 512 512 Data heads 2 2 4 4 2 2 Drive Format Disks 1 1 2 2 1 1 Spindle speed RPM 5400 5400 5400 5400 5400 5400 Performance Specifications Buffer size 8 MB 8 MB 8MB 8 MB 8 MB 8MB Interface SATA SATA SATA SATA SATA SATA Fast data transfer rate Mbits sec max 830 1175 830 1175 8...

Page 29: ...5 5V 5 5V 5 5V 5 5V 5 5V 5 Item Hard Disk Specification Vendor Model Name Western Digital WD1600BEVT 22ZCTO Western Digital WD2500BEVT 22ZCT0 Western Digital WD3200BEVT 22ZCT0 Western Digital WD5000BEVT 22ZAT0 Capacity GB 160 250 320 500 Bytes per sector 512 512 512 512 Data heads 2 4 3 4 Drive Format Disks 1 2 2 2 Spindle speed RPM 5400 5400 5400 5400 Performance Specifications Buffer size 8 MB 8...

Page 30: ... 8X DVD R 8X DVD R 6X DVD ROM DL double layer 6X DVD R DL double layer 6X DVD R DL double layer 6X DVD RW 6X DVD RW 5X DVD RAM Write 24X CD R 16X CD RW 8X DVD R 8X DVD R 4X DVD R DL double layer 4X DVD R DL double layer 6X DVD RW 8X DVD RW 5X DVD RAM Interface SATA Loading mechanism Drawer Type Power Requirement Input Voltage DC 5 V 5 Item Specification BIOS vendor Phoenix BIOS Version 2301 BIOS R...

Page 31: ...Right CR 10 Left Vertical Upper CR 10 Lower 45 45 typical 15 35 typical 45 45 typical 20 45 typical 45 45 typical 15 35 typical 40 40 min 10 30 min Item Specifications Audio Controller Conexant CX 20561 15Z Azalia Codec Amplifier GMT G1441 Audio onboard or option Built in Mono or Stereo Stereo Resolution 2 1 Compatibility Headphone out with S PDIF Line In and Microphone In 2 stereo ADCs support 16...

Page 32: ... on LAN WOL support meeting the ACPI requirements Statistics for SNMP MIB II Ethernet like MIB and Ethernet MIB IEEE 802 3z Clause 30 SMBus interface supporting Alert Standard Format ASF v2 0 Self boot feature utilizing smaller EEPROM size Serial flash memory support PCI Express CLKREQ support Energy Detect Cable Sense Super Low Power Mode for ultra low power consumption 68 pin QFN package Item Sp...

Page 33: ...er Output Power 4 4dBm output power for class2 operation Receiver Sensitivity 78dBm 0 1 BER Max Maximum Receiver Signal 10dBm Operating Voltage 3 3V 0 3V Interface USB2 0 Item Specification Type IEEE802 11 b g Half PCI e Card Features IEEE 802 11 b g PCI Express Half Mini card H2 type Item Specification Vendor model name SIMPLO AS 2009C SANYO AS 2009C Battery Type Li ion Pack capacity 4400mAh Numb...

Page 34: ...24 Chapter 1 ...

Page 35: ...ange boot device without entering BIOS SETUP Utility Navigating the BIOS Utility There are six menu options Information Main Advanced Security Boot and Exit Follow these instructions To choose a menu use the left and right arrow keys To choose an item use the up and down arrow keys To change the value of a parameter press F5 or F6 A plus sign indicates the item has sub items Press Enter to expand ...

Page 36: ...sset Tag Number This field displays the asset tag number of the system Product Name This field displays the product name of the system Manufacturer Name This field displays the manufacturer of this system Phoenix SecureCore tm Setup Utility F1 ESC Help Exit Select Item Select Menu Change Values Select SubMenu Enter F9 F1 0 Setup Default Save and Exit AMD Athlon tm Processor TF 20 1600 MHz WDC WD25...

Page 37: ...Number Universally Unique Identifier UUID is an identifier standard used in software construction standardized by the Open Software Foundation OSF as part of theDistributed Computing Environment DCE Parameter Description ...

Page 38: ... Recovery function The function allows the user to create a hidden partition on hard disc drive to store operation system and restore the system to factory defaults Option Enabled or Disabled SATA Mode Control the mode in which the SATA controller should operate Option AHCI or IDE Enable Cool n Quiet Enables disables Cool n Quiet The function reduces the clock rate and voltage when the processor i...

Page 39: ...es disables Cannot_Find_String command error message Option Enabled or Disabled Processor Assisted Virtualization Enables disables Processor Assisted Virtualization Option Enabled or Disabled Item Specific Help Select options for Advanced Chipset features F1 ESC Help Exit Select Item Select Menu Change Values Select SubMenu Enter F9 F10 Setup Default Save and Exit Enabled Disabled Enabled Disabled...

Page 40: ...Press Enter to set the user password When user password is set this password protects the BIOS Setup Utility from unauthorized access The user can enter Setup menu only and does not have right to change the value of parameters N A Set HDD Password Enter HDD Password N A Password on Boot Defines whether a password is required or not while the events defined in this group happened The following sub ...

Page 41: ...ter key The Set Password box appears 2 Type the current password in the Enter Current Password field and press Enter 3 Press Enter twice without typing anything in the Enter New Password and Confirm New Password fields The computer then sets the Supervisor Password parameter to Clear 4 When you have changed the settings press u to save the changes and exit the BIOS Setup Utility Changing a Passwor...

Page 42: ...s Enter If the current password entered does not match the actual current password the screen will show you the Setup Warning If the new password and confirm new password strings do not match the screen will display the following message Setup Notice Changes have been saved Continue Continue Setup Warning Invalid Password Continue Continue Setup Warning Passwords do not match Re enter password Con...

Page 43: ...evices Up and Down arrows select a device F6 and F5 moves the device up or down F1 Esc Help Exit Select Item Select Menu Change Values Select Sub Menu Enter F9 F10 Setup Defaults Save and Exit Boot priority order 1 IDE HDD WDC WD2500BEVT 22ZCT0 S1 2 CD DVD HL DT ST DVDRAM GT20N PM 3 PCI LAN MBA v11 4 1 Slot 0200 4 USB HDD 5 USB FDD 6 USB KEY 7 USB CD DVD 8 Boot priority order 1 IDE HDD WDC WD2500B...

Page 44: ... all SETUP item Discard Changes Load previous values from CMOS for all SETUP items Save Changes Save Setup Data to CMOS Phoenix SecureCore tm Setup Utility Item Specific Help Exit System Setup and save your changes to CMOS F1 Esc Help Exit Select Item Select Menu Change Values Select Sub Menu Enter F9 F10 Setup Defaults Save and Exit Exit Saving Changes Exit Discarding Changes Load Setup Defaults ...

Page 45: ...OS Follow the steps below to run the Flash16 Utility 1 Prepare a bootable diskette 2 Copy the flash utilities to the bootable diskette 3 Boot the system from the bootable diskette 4 Run Phlash16 exe z08_2301 wph mode 3 x After flashing the BIOS the system will restart 5 During POST press F2 to enter into the BIOS setup screen 6 Navigate to the Exit page choose Load Setup Defaults then press ENTER ...

Page 46: ...ror code is generated for unlocking the HDD Note down this code 2 Run HDD_PW EXE in DOS Mode 3 Create the unlock code by inserting the numbers noted in the previous step into the following format hdd_pw 15494 0 4 Select 2 to obtain the password The following passwords can be used for unlocking the HDD Password 0KJFN42 Password UVEIQ96 5 Shut down the computer by pressing down the Power button for ...

Page 47: ...t to short the J1 jumper Cleaning BIOS Passwords To clean the User or Supervisor passwords using software utilities perform the following steps If you key in the wrong BIOS password three times an error is generated To reset the BIOS password perform the following steps 1 An error code is generated for unlocking the BIOS Note down this code ...

Page 48: ... cjl14tm Password 6mbzjaj 4 Shut down the computer by pressing down the Power button for 4 seconds 5 Turn on the computer and key in the password to unlock the BIOS 6 Press 1 or 2 to clean the desired password shown on the screen Using Boot Sequence Selector The Boot Sequence Selector allows the boot order to be changed without accessing the BIOS To use Boot Sequence Selector perform the following...

Page 49: ...pletion dmitools r Read dmi string from bios dmitools wm xxxx Write manufacturer name to eeprom max 16 characters dmitools wp xxxx Write product name to eeprom max 16 characters dmitools ws xxxx Write serial number to eeprom max 22 characters dmitools wu xxxx Write uuid to eeprom dmitools wa xxxx Write asset tag to eeprom max 32 characters The following examples show the commands and the correspon...

Page 50: ...OM Utility You can use the MAC BAT utility to write the MAC CFG file to the EEPROM under DOS mode 1 Use a text editor for example Notepad to open the MAC CFG file You can see the MAC CFG contents as below WriteData 001122334455 MAC value StartAddr 7A MAC address WriteLeng 6 MAC value length KeepByte 0 can be any value 2 Boot into DOS 3 Execute MAC BAT to write MAC information to eeprom WriteData 0...

Page 51: ...Chapter 2 41 ...

Page 52: ...42 Chapter 2 ...

Page 53: ...rap and conductive mat for preventing electrostatic discharge Flat screwdriver Philips screwdriver Plastic flat screwdriver Plastic tweezers NOTE The screws for the different components vary in size During the disassembly process group the screws with the corresponding components to avoid mismatch when putting back the components Related Information The product previews seen in the disassembly pro...

Page 54: ...lowing sections External components disassembly Main unit disassembly LCD module disassembly The flowcharts provided in the succeeding disassembly sections illustrate the entire disassembly sequence Observe the order of the sequence to avoid damage to any of the hardware components For example if you want to remove the Mainboard you must first remove the Keyboard then disassemble the inside assemb...

Page 55: ...y Part No ODD Module M2 5 6 0 1 86 W0907 002 M2 3 2 86 A08V7 005 WLAN Module M2 3 1 86 A08V7 005 HDD Module M2 5 6 0 2 86 W0907 002 M3 3 2 86 N2802 005 Disconnect power and signal cables from system Remove Battery Turn off system and peripherals power Remove DIMMs Remove WLAN Remove HDD Remove ODD Remove Lower Covers ...

Page 56: ...e Battery Pack 1 Turn the computer over 2 Slide the battery lock unlock latch to the unlock position 3 Slide and hold the battery release latch to the release position 1 then slide out the battery pack from the main unit 2 1 2 ...

Page 57: ...7 Removing the Lower Covers 1 See Removing the Battery Pack on page 46 2 Loosen the six captive screws in the Memory and Wireless Covers 3 Lift the Wireless Cover up to remove 4 Lift the Memory Cover up to remove ...

Page 58: ...the ODD Module 1 See Removing the Lower Covers on page 47 2 Remove the single screw securing the ODD Module in place 3 Slide the ODD Module out of the Lower Cover as shown Step Size Quantity Screw Type ODD Module M2 5 6 0 1 ...

Page 59: ... the two screws securing the ODD Bracket to the ODD Module 5 Remove the bracket from the ODD Module 6 Remove the ODD Bezel by rotating the bezel downward away from the module Step Size Quantity Screw Type ODD Module M2 3 2 ...

Page 60: ...oving the DIMM Modules 1 See Removing the Lower Covers on page 47 2 Push out the release latches on both sides of the DIMM socket to release the DIMM module 3 Remove the DIMM module 4 Repeat for the second DIMM Module ...

Page 61: ...7 2 Disconnect the antenna cables from the WLAN Module IMPORTANT The black cable attaches to the Main terminal and the white cable attaches to the AUX terminal 3 Move the antennas away and remove the single screw on the WLAN Module Step Size Quantity Screw Type WLAN Module M2 3 1 ...

Page 62: ...52 Chapter 3 4 Detach the WLAN Module from the WLAN socket NOTE When reattaching the antennas ensure the cables are tucked into the chassis to prevent damage ...

Page 63: ...e 1 See Removing the Lower Covers on page 47 2 Remove the two screws securing the HDD to the Lower Cover 3 Slide the HDD Module in the direction of the arrow to disconnect the interface Step Size Quantity Screw Type HDD Module M2 5 6 0 2 ...

Page 64: ...over as shown NOTE To prevent damage to device avoid pressing down on it or placing heavy objects on top of it 5 Remove the two screws securing the HDD to the Carrier 6 Remove the HDD from the Carrier as shown Step Size Quantity Screw Type HDD Module M3 3 2 ...

Page 65: ...07 002 Speaker Modules M2 3 4 86 A08V7 005 Modem Board M2 3 2 86 A08V7 005 USB Board M2 3 1 86 A08V7 005 Mainboard M2 5 6 0 1 86 W0907 002 Remove Mainboard Remove USB Board Remove Switch Cover Remove Keyboard Remove Upper Cover Remove LCD Module Remove External Modules before proceeding Remove TouchPad FFC Upper Cover Lower Cover Remove Speaker Module Remove Modem Module Remove CPU Remove RTC Batt...

Page 66: ...entire Switch Cover assembly 1 See Removing the Battery Pack on page 46 2 Remove the three screws securing the Switch Cover to the Upper Cover 3 Open the LCD Panel to approximately 45 and stand the computer on edge 4 Insert a suitable plastic tool in to the right side screw hole and push the Switch Cover to release the securing clips Step Size Quantity Screw Type Switch Cover M2 5 6 0 3 ...

Page 67: ...PORTANT Do not remove the Switch Cover from the Upper Cover the Media Board FFC is still attached to the Switch Cover 6 Open the FFC locking latch and disconnect the Media Board FFC as shown 7 Lift the FFC to detach the adhesive securing it in place 8 Lift the Switch Cover clear of the Upper Cover ...

Page 68: ...Removing the Switch Cover on page 56 2 Grasp the Keyboard and lift upward as shown 3 Turn the Keyboard over and place it on the TouchPad area as shown 4 Lift the Keyboard FFC securing latch as shown 5 Disconnect the FFC and remove the Keyboard ...

Page 69: ...Chapter 3 59 6 Lift the Switch Cover FFC securing latch as shown 7 Remove the Switch Cover FFC from the Upper Cover ...

Page 70: ...58 2 Turn the computer over Remove the two screws securing the LCD Module to Lower Cover 3 Remove the Antenna cables from the cable channel as shown Ensure that the cables are free from all clips 4 Carefully pull the Antenna cables through from the underside of the computer ...

Page 71: ...cable channel Ensure that the cables are free from all clips all the way to the hinge well 6 Disconnect the Power Board cable from the Mainboard 7 Remove the Power Board cable from the Upper Cover cable channel Ensure that the cable is free from all clips all the way to the hinge well ...

Page 72: ...DS cable from the Mainboard 9 Disconnect the Microphone cable from the Mainboard 10 Remove the LVDS and Microphone cables from the Upper Cover cable channel Ensure that the cables are free from all clips all the way to the hinge well ...

Page 73: ...ws securing the LCD Module to the Upper Cover IMPORTANT Ensure all cables are clear of the lower cover before removing the LCD module 12 Grasp the module with both hands and lift upwards Step Size Quantity Screw Type LCD Module M2 5 6 0 4 ...

Page 74: ...r 1 See Removing the LCD Module on page 60 2 Turn the computer over Remove the eight securing screws 3 Turn the computer over and disconnect the following cables from the Mainboard Step Size Quantity Screw Type Upper Cover M2 5 6 0 8 A B ...

Page 75: ...Chapter 3 65 4 Open the FFC securing latch and disconnect A as shown 5 Disconnect B as shown 6 Remove the nine screws securing the Upper Cover Step Size Quantity Screw Type Upper Cover M2 5 6 0 10 ...

Page 76: ...66 Chapter 3 7 Lift the Upper Cover clear of the computer as shown ...

Page 77: ...sembly 1 See Removing the Upper Cover on page 64 2 Lift the plastic covering away from the Upper Cover to expose the Speaker cables 3 Remove the Speaker cables from the cable channel Ensure that the cables are free from all cable clips 4 Continue removing the cable from the right side cable channel Ensure that the cable is free from all cable clips ...

Page 78: ...68 Chapter 3 ...

Page 79: ...5 Remove the cable from the left side cable channel Ensure that the cable is free from all cable clips 6 Remove the four securing screws from the Speaker Modules Step Size Quantity Screw Type Speaker Modules M2 3 4 ...

Page 80: ...70 Chapter 3 7 Lift the Speaker Modules clear of the Upper Cover ...

Page 81: ...e disassembly steps to remove any additional components on the Upper Cover and replace the entire Upper Cover 1 See Removing the Upper Cover on page 64 2 Open the TouchPad FFC locking latch and disconnect the FFC as shown 3 Carefully pull the FFC through the Upper Cover as shown IMPORTANT Take care not to tear the FFC pull tab during removal ...

Page 82: ...er on page 64 2 Remove the two securing screws from the Modem Board 3 Lift the Modem Board clear of the Lower Cover IMPORTANT Do not remove the Modem from the Lower Cover the Modem cable is still attached to the module Step Size Quantity Screw Type Modem Board M2 3 2 ...

Page 83: ...Chapter 3 73 4 Turn the Modem Board over and disconnect the Modem cable as shown 5 Remove the Modem Board from the Lower Cover ...

Page 84: ... 1 See Removing the Upper Cover on page 64 2 Disconnect the Bluetooth cable from the Mainboard 3 Remove the Bluetooth cable from the cable channel as shown 4 Lift the Bluetooth Module upward to disengage the adhesive holding the module in place ...

Page 85: ...Chapter 3 75 5 Disconnect the Bluetooth cable from the module ...

Page 86: ...ng the USB Board 1 See Removing the Upper Cover on page 64 2 Remove the single screws securing the USB Board to the Lower Cover 3 Lift the USB Board clear of the Lower Cover Step Size Quantity Screw Type USB Board M2 3 1 ...

Page 87: ...Chapter 3 77 4 Turn the USB Board over and disconnect the USB cable from the board ...

Page 88: ...g the Modem Board on page 72 3 See Removing the Bluetooth Module on page 74 4 Remove the USB cable from the cable channel Ensure that the cable is free from all cable clips 5 Remove the single screw securing the Mainboard to the Lower Cover Step Size Quantity Screw Type Mainboard M2 5 6 0 1 ...

Page 89: ...Chapter 3 79 6 Lift the Mainboard right side first as shown and remove it from the Lower Cover 7 Disconnect the USB Board cable from the Mainboard as shown ...

Page 90: ...al regulations for disposal of all batteries 1 See Removing the Upper Cover on page 64 2 Turn the Mainboard over and locate the RTC Battery 3 Carefully bend back the plastic arm using a pair of plastic tweezers With your opposite hand lift out the RTC battery ...

Page 91: ... up and place it on a clean surface 3 Loosen the five captive screws in the Thermal Module in numerical order from 5 to 1 NOTE The Thermal Module is secured with six screws on models with VGA support 4 Disconnect the Fan power cable from the Mainboard 5 Lift the Thermal Module clear of the Mainboard 6 5 3 1 2 4 ...

Page 92: ...2 Chapter 3 Removing the CPU 1 See Removing the Thermal Module on page 81 2 Using a flat bladed screw driver rotate the CPU screw 180 to release the CPU from the socket 3 Lift the CPU clear of the socket ...

Page 93: ...he cables are replaced in the same position LCD Module Disassembly Flowchart Screw List Step Screw Quantity Part No LCD Bezel M2 5 6 0 6 86 W0907 002 M2 3 2 86 A08V7 005 LCD Panel M2 3 5 4 86 T23V7 005 LCD Brackets M2 3 4 86 A08V7 005 Remove LCD Panel Remove LCD Bezel Remove LCD FPC Cable Remove LCD Panel from Main Unit before proceeding Remove LCD Brackets Remove Antennas Remove Camera Module Rem...

Page 94: ...moving the LCD Module on page 60 2 Remove the six screw caps and screws from the LCD Bezel 3 Remove the two securing screw from the hinges as shown Step Size Quantity Screw Type LCD Bezel M2 5 6 0 6 Step Size Quantity Screw Type LCD Bezel M2 3 2 ...

Page 95: ...he inside top edge pry the Bezel away from the panel Continue moving down the sides until the Bezel is removed If necessary use a plastic pry to release the corners of the Bezel 5 Lift up the Bezel and remove it from the LCD Module ...

Page 96: ...86 Chapter 3 Removing the Camera Board 1 See Removing the LCD Bezel on page 84 2 Remove the Camera Board from the LCD Module 3 Disconnect the cable from the Camera Board as shown ...

Page 97: ...Removing the LCD Panel 1 See Removing the Camera Board on page 86 2 Remove the four securing screws from the LCD Panel 3 Disconnect the Microphone connector as shown Step Size Quantity Screw Type LCD Panel M2 3 5 4 ...

Page 98: ...88 Chapter 3 4 Remove the LCD Panel rear edge first Place it on a clean surface ...

Page 99: ... Brackets and FPC Cable 1 See Removing the LCD Panel on page 87 2 Remove the four securing screws two each side from the LCD Panel brackets 3 Remove the brackets from the LCD Panel Step Size Quantity Screw Type LCD Brackets M2 3 4 ...

Page 100: ...90 Chapter 3 4 Carefully lift the adhesive tape protecting the cable connector 5 Carefully lift the adhesive tape securing the cable to the panel 6 Disconnect the cable from the LCD panel as shown ...

Page 101: ...Chapter 3 91 Removing the Power Board 1 See Removing the LCD Panel on page 87 2 Lift the Power Board from the right LCD Hinge as shown 3 Disconnect the cable from the Power Board connector ...

Page 102: ... Module 1 See Removing the LCD Bezel on page 84 2 Lift the Microphone cable to detach the adhesive securing it in place 3 Lift the adhesive strip securing the Microphone Module to the LCD Module 4 Remove the Microphone from the LCD Module ...

Page 103: ...ing the left and right Antenna cables in place 3 Lift the adhesive pad securing the left Antenna pad to the module Carefully pry up the Antenna pad as shown and remove the pad from the LCD Module IMPORTANT A strong adhesive is used to secure the Antenna pad in place Take care not to bend the pad during removal ...

Page 104: ...ecuring the right Antenna pad to the module Carefully pry up the Antenna pad as shown and remove the pad from the LCD Module IMPORTANT A strong adhesive is used to secure the Antenna pad in place Take care not to bend the pad during removal ...

Page 105: ...Antennas 1 Replace the WLAN Antenna cable as shown using all available cable clips 2 Replace the adhesive tape to secure the WLAN cable in place 3 Replace the adhesive tape securing the WLAN Antenna pad 4 Repeat the procedure for the other antenna cable and pad ...

Page 106: ...Board 5 The LCD Module appears as follows when the WLAN Antennas are correctly installed 1 Place the Microphone in the LCD Module and press down to secure it in place 2 Adhere the microphone cable to the back of the LCD panel as shown below ...

Page 107: ...Chapter 3 97 Replacing the Power Board 3 Connect the cable to the Power Board connector 4 Insert the Power Board into the right LCD Hinge as shown ...

Page 108: ...ckets M2 3 4 1 Insert the LCD Cable into the panel connector as shown 2 Secure the connector by replacing the adhesive strip as shown 3 Replace the adhesive protection strip as shown IMPORTANT Ensure that the LCD Cable runs in front of the brackets to avoid trapping when the Bezel is replaced ...

Page 109: ...Chapter 3 99 4 Align the screw holes and replace the left and right LCD brackets as shown 5 Secure the brackets to the panel using four bracket screws two each side ...

Page 110: ... LCD Panel 1 Insert the LCD Panel rear edge first 2 Ensure that the WLAN and FPC cables pass through the guide wells as shown and that screw holes are aligned properly 3 Connect the Microphone connector to the FPC cable as shown ...

Page 111: ... LCD Panel Replacing the Camera Board Step Size Quantity Screw Type LCD Panel M2 5 3 4 1 Connect the Camera cable as shown 2 Ensure that the locating pins are correctly positioned and place the Camera Board in the LCD Module Press down to secure it in place ...

Page 112: ... Bezel onto the LCD Module starting with the bottom edge Take care to ensure that the cables are exiting the hinge and are not being pinched by the bezel 2 Starting from the bottom edge and working up to the top corners press the Bezel into the panel ...

Page 113: ... 3 Replace the two securing screws for the hinges as shown 4 Replace the six screws and screw caps for the LCD Bezel Step Size Quantity Screw Type LCD Bezel M2 3 2 Step Size Quantity Screw Type LCD Bezel M2 5 6 0 6 ...

Page 114: ... 3 Main Unit Reassembly Procedure Replacing the CPU 1 Insert the CPU into the socket Be sure to align the pins correctly 2 Using a flat bladed screw driver rotate the CPU screw 180 to lock the CPU into the socket ...

Page 115: ...se Eapus XR PE 1 Remove all traces of thermal grease from the CPU using a lint free cloth or cotton swab and Isopropyl Alcohol Acetone or other approved cleaning agent 2 Apply a small amount of thermal grease to the centre of the CPU there is no need to spread the grease manually the force used during the installation of the Thermal Module is sufficient 3 Place the Thermal Module on the Mainboard ...

Page 116: ...der from 1 to 5 NOTE The Thermal Module is secured with six screws on models with VGA support Replacing the RTC Battery 1 Locate the defective RTC battery The Mainboard must be removed from the Lower Cover to access the battery 2 Insert the replacement battery into the Mainboard socket 6 5 3 1 2 4 ...

Page 117: ...ert the Mainboard right side first as shown and insert it into the Lower Cover making sure to properly align the screw holes 2 Insert the single screw to secure the Mainboard to the Lower Cover Step Size Quantity Screw Type Mainboard M2 5 6 0 1 ...

Page 118: ...108 Chapter 3 Replacing the USB Board 1 Connect the USB Board cable to the Mainboard as shown 2 Insert the USB cable into the cable channel 3 Connect the USB cable to the board ...

Page 119: ...Chapter 3 109 4 Turn the USB board over and place into the Lower Cover 5 Insert the single screw to secure the USB Board to the Lower Cover Step Size Quantity Screw Type USB Board M2 3 1 ...

Page 120: ...luetooth cable to the module 2 Replace the adhesive in the lower cover if necessary 3 Place the Bluetooth Module in the lower cover as shown and press against the adhesive to secure the module in place 4 Insert the Bluetooth cable into the cable channel as shown ...

Page 121: ...Chapter 3 111 5 Connect the Bluetooth cable to the Mainboard Replacing the Modem Board 1 Connect the Modem cable as shown 2 Flip the Modem Board over and set into the Lower Cover ...

Page 122: ...s not possible to remove the TouchPad individually If the TouchPad malfunctions follow the disassembly steps to remove any additional components on the Upper Cover and replace the entire Upper Cover 1 Carefully insert the FFC through the Upper Cover as shown Step Size Quantity Screw Type Modem Board M2 3 2 ...

Page 123: ...TouchPad FFC locking latch Replacing the Speaker Modules IMPORTANT Follow the instructions in Removing the Upper Cover on page 64 to access the speaker modules 1 Place the Speakers on the underside of the Upper Cover taking care to align the mounting screws ...

Page 124: ...114 Chapter 3 2 Replace the four securing screws for the Speaker Modules Step Size Quantity Screw Type Speaker Modules M2 3 4 ...

Page 125: ...hapter 3 115 3 Insert the left speaker cable into the left side cable channel 4 Insert the right speaker cable into the right side cable channel 5 Insert the Speaker cables into the center cable channel ...

Page 126: ...116 Chapter 3 6 Replace the plastic covering on the Upper Cover Replacing the Upper Cover 1 Place the Upper Cover onto the Lower Cover assembly as shown ...

Page 127: ...7 2 Replace the nine screws to secure the Upper Cover 3 Reconnect the following cables to the Mainboard 4 Open the FFC securing latch and connect A as shown Step Size Quantity Screw Type Upper Cover M2 5 6 0 10 A B ...

Page 128: ...118 Chapter 3 5 Connect B as shown 6 Turn the computer over Replace the eight securing screws Step Size Quantity Screw Type Upper Cover M2 5 6 0 8 ...

Page 129: ...aking care to align the mounting pins with the sockets on the main unit 2 Insert the four screws to secure the LCD Module to the Upper Cover IMPORTANT Ensure all cables are clear of the lower cover before replacing the LCD module Step Size Quantity Screw Type LCD Module M2 5 6 0 4 ...

Page 130: ...120 Chapter 3 3 Insert the LVDS Microphone cable into the Upper Cover cable channel 4 Connect the Microphone Camera connector to the Mainboard 5 Connect the LVDS cable to the Mainboard ...

Page 131: ...er 3 121 6 Insert the Power Board cable into the Upper Cover cable channel 7 Connect the Power Board cable to the Mainboard 8 Turn the computer over and insert the Antennas into the Upper Cover cable channel ...

Page 132: ...ully push the Antenna cables through to the underside of the computer 10 Insert the Antenna cables into the cable channel as shown 11 Turn the computer over Replace the two screws to secure the LCD Module to the Lower Cover ...

Page 133: ...acing the Keyboard 1 Turn the Keyboard over and place it on the TouchPad area as shown 2 Connect the Keyboard FFC and push down on the Keyboard FFC securing latch as shown 3 Insert the Switch Cover FFC into the Mainboard ...

Page 134: ...ing the Switch Cover IMPORTANT The Media Board attached to the underside of the Switch Cover cannot be replaced individually If the Media Board malfunctions replace the entire Switch Cover assembly 1 Lay the switch cover upside down on top of the keyboard 2 Press down on the FFC to reattach the adhesive and secure it in place ...

Page 135: ...rd FFC and close the FFC locking latch as shown 4 Rotate the Switch Cover and push into place along the top edge 5 Replace the three screws to secure the Switch Cover to the Upper Cover Step Size Quantity Screw Type Switch Cover M2 5 6 0 3 ...

Page 136: ...6 Chapter 3 External Module Reassembly Replacing the HDD Module 1 Replace the HDD Carrier as shown 2 Replace the two screws to secure the HDD to the Carrier Step Size Quantity Screw Type HDD Module M3 3 2 ...

Page 137: ...Chapter 3 127 3 Insert the HDD Module into the Lower Cover as shown 4 Slide the HDD Module in the direction of the arrow to connect the interface ...

Page 138: ...e the HDD to the Lower Cover NOTE To prevent damage to device avoid pressing down on it or placing heavy objects on top of it Replacing the WLAN Module 1 Insert the WLAN Module into the WLAN socket Step Size Quantity Screw Type HDD Module M2 5 6 0 2 ...

Page 139: ...insert the single screw on the WLAN Module 3 Connect the antenna cables to the WLAN Module IMPORTANT The black cable attaches to the Main terminal and the white cable attaches to the AUX terminal Step Size Quantity Screw Type WLAN Module M2 3 1 ...

Page 140: ...eplacing the ODD module 1 Replace the ODD Bezel by inserting the bottom of the bezel and rotating upwards 2 Replace the bracket on the ODD Module 1 Insert the DIMM Module in to the DIMM slot 2 Press the module down to complete the installation ...

Page 141: ...Chapter 3 131 3 Replace the two screws to secure the ODD Bracket to the ODD Module 4 Slide the ODD Module into the Lower Cover as shown Step Size Quantity Screw Type ODD Module M2 3 2 ...

Page 142: ...132 Chapter 3 5 Replace the single screw to secure the ODD Module in place Step Size Quantity Screw Type ODD Module M2 5 6 0 1 ...

Page 143: ...ess down around the perimeter to snap it in to place 2 Replace the Wireless Cover and press down around the perimeter to snap it in to place 3 Secure the covers in place with the captive screws 1 Insert the battery pack in to the main unit 2 Slide the battery lock unlock latch to the lock position ...

Page 144: ...134 Chapter 3 ...

Page 145: ...he diagnostic test or by repeating the same operation 3 Use the following table with the verified symptom to determine which page to go to 4 If the Issue is still not resolved see Online Support Information on page 185 Symptoms Verified Go To Power On Issue Page 136 No Display Issue Page 137 LCD Failure Page 139 Internal Keyboard Failure Page 140 TouchPad Failure Page 140 Internal Speaker Failure ...

Page 146: ...move any extension cables between the computer and the outlet 3 Remove any surge protectors between the computer and the electrical outlet Plug the computer directly into a known good electrical outlet 4 Remove all external and non essential hardware connected to the computer that are not necessary to boot the computer to the failure point 5 Remove any recently installed software 6 If the Issue is...

Page 147: ...ne of the following occurs Fans start up Status LEDs light up If there is no power see Power On Issue on page 136 3 Drain any stored power by removing the power cable and battery and holding down the power button for 10 seconds Reconnect the power and reboot the computer 4 Connect an external monitor to the computer and switch between the internal display and the external display is by pressing Fn...

Page 148: ...omputer is not running on battery alone as this may reduce display brightness If the display is too dim at the highest brightness setting the LCD is faulty and should be replaced See Disassembly Process on page 44 5 Check the display resolution is correctly configured a Minimize or close all Windows b If display size is only abnormal in an application check the view settings and control mouse whee...

Page 149: ...tion loss disconnect and reconnect the power and data cables between devices If the BIOS settings are still lost replace the cables 4 If HDD information is missing from the BIOS the drive may be defective and should be replaced 5 Replace the Motherboard 6 If the Issue is still not resolved see Online Support Information on page 185 LCD Failure If the LCD fails perform the following actions one at ...

Page 150: ...oard fails perform the following actions one at a time to correct the problem Do not replace a non defective FRUs TouchPad Failure If the TouchPad doesn t work perform the following actions one at a time to correct the problem Do not replace a non defective FRUs ...

Page 151: ...volume controls are set mid range a Click the volume icon on the taskbar and drag the slider to 50 Ensure that the volume is not muted b Click Mixer to verify that other audio applications are set to 50 and not muted 6 Navigate to Start Control Panel Hardware and Sound Sound Ensure that Speakers are selected as the default audio device green check mark NOTE If Speakers does not show right click on...

Page 152: ...d select the Recording tab 2 Right click on the Recording tab and select Show Disabled Devices clear by default 3 The microphone appears on the Recording tab 4 Right click on the microphone and select Enable 5 Select the microphone then click Properties Select the Levels tab 6 Increase the volume to the maximum setting and click OK 7 Test the microphone hardware a Select the microphone and click C...

Page 153: ...to locate and resolve issues with the computer i When complete click Finish If an issue is discovered follow the onscreen information to resolve the problem 4 Run the Windows Memory Diagnostic Tool For more information see Windows Help and Support 5 Restart the computer and press F2 to enter the BIOS Utility Check the BIOS settings are correct and that CD DVD drive is set as the first boot device ...

Page 154: ...place a non defective FRUs Power Button Failure If the Power Button fails perform the following actions one at a time to correct the problem Do not replace a non defective FRUs Start Check power switch board to MB cable Check power switch board Re assemble the power switch board cable to M B Swap power switch board Swap Mainboard OK NG NG OK OK ...

Page 155: ...e is not fixed repeat the preceding steps and select an earlier time and date 9 Run the Event Viewer to check the events log for errors For more information see Windows Help and Support 10 Roll back the mouse driver to the previous version if updated recently 11 Remove and reinstall the mouse driver 12 Check the Device Manager to determine that The device is properly installed There are no red Xs ...

Page 156: ...her a short circuit is suspected or whether the system is inoperative Follow these procedures to isolate the failing FRU do not isolate non defective FRU NOTE Verify that all attached devices are supported by the computer NOTE Verify that the power supply being used at the time of the failure is operating correctly See Power On Issue on page 136 1 Power off the computer 2 Visually check them for d...

Page 157: ...store CPU control word during warm boot 13h Initialize PCI Bus Mastering devices 14h Initialize keyboard controller 16h 1 2 2 3 BIOS ROM checksum 17h Initialize cache before memory autosize 18h 8254 timer initialization 1Ah 8237 DMA controller initialization 1Ch Reset Programmable Interrupt Controller 20h 1 3 1 1 Test DRAM refresh 22h 1 3 1 3 Test 8742 Keyboard Controller 24h Set ES segment regist...

Page 158: ...and 640 KB 60h Test extended memory 62h Test extended memory address lines 64h Jump to UserPatch1 66h Configure advanced cache registers 67h Initialize Multi Processor APIC 68h Enable external and CPU caches 69h Setup System Management Mode SMM area 6Ah Display external L2 cache size 6Bh Load custom defaults optional 6Ch Display shadow area message 6Eh Display possible high address for UMB recover...

Page 159: ...r SMART Drive optional 9Ah Shadow option ROMs 9Ch Set up Power Management 9Dh Initialize security engine optional 9Eh Enable hardware interrupts 9Fh Determine number of ATA and SCSI drives A0h Set time of day A2h Check key lock A4h Initialize Typematic rate A8h Erase F2 prompt AAh Scan for F2 key stroke ACh Enter SETUP AEh Clear Boot flag B0h Check for errors B2h POST done prepare to boot operatin...

Page 160: ...ror handler C5h PnPnd dual CMOS optional C6h Initialize notebook docking optional C7h Initialize notebook docking late C8h Force check optional C9h Extended checksum optional D2h Unknown interrupt Code Beeps For Boot Block in Flash ROM E0h Initialize the chipset E1h Initialize the bridge E2h Initialize the CPU E3h Initialize system timer E4h Initialize system I O E5h Check force recovery boot E6h ...

Page 161: ...nternal Mic Connector U12 Audio Codec IC CN5 LCD Wire Connector U13 Audio Amplifier IC CN7 Internal Speaker Connector Touch PAD switch CN8 Touch Pad Connector CN8 Touch PAD Conn PU5 Thermal protection IC CN7 Int SPK conn CN1 PWR B wire conn CN6 K B FFC conn PU4 1 8V PWM iC CN2 MMB conn U5 System BIOS U7 EC KBC Touch PAD switch L R CN10 BT wire conn U12 Audio Codec IC CN5 LCD wire Conn PU1 CPU core...

Page 162: ...nector U18 LAN Control IC CN21 Hard drive Connector U20 Card Reader IC CN22 Ext HP SPDIF Connector U20 CPU Thermal IC CN23 Card Reader Connector U23 SB AMD SB600 PJ1 DC in Jack U15 CPU socket CN16 CRT Conn CN18 LAN Conn CN20 USB Conn U18 LAN control IC CN25 EXT Mic conn CN22 EXT HP SPDIF Conn U17 LAN transformer CN24 Mini card Conn CN11 Battery Conn CN12 Ext USB wire Conn U20 CPU thermal IC CN13 F...

Page 163: ... check users need to short the HW Gap to clear the password by the following steps 1 Power off the system and unplug the AC and Battery from the machine 2 Open the Hard Drive and RAM doors 3 Remove the Hard drive 4 Find the HW Gap on M B as shown in the picture 5 Use an electric conductivity tool to short the two points of HW Gap G3 6 Plug in AC keeping the HWGap shorted and press PowerButton to p...

Page 164: ...a32 fd 2 Save the ROM file along with Flashit exe BIOS flash tool to the root directory of the USB storage disk 3 Plug USB storage disk into the USB port 4 Press Fn ESC Power buttons Remove your finger from the Power button but keep the Fn Esc keys pressed till the Power button flashes once Note During the first iteration the LED of the USB disk flashes for about 3 7 minutes After this the system ...

Page 165: ...reasons a part number change is made it will not be noted on the printed Service Guide For ACER AUTHORIZED SERVICE PROVIDERS your Acer office may have a DIFFERENT part number code from those given in the FRU list of this printed Service Guide You MUST use the local FRU list provided by your regional Acer office to order FRU parts for repair and service of customer machines NOTE To scrap or to retu...

Page 166: ... Hinges L R LK 14005 006 33 WB707 003 33 WB707 004 12 Lower Cover 60 WB707 002 4 WLAN Board NI 23600 046 13 Upper Cover 60 WCY07 001 5 Keyboard KB I140G 028 14 Bluetooth BT 21100 006 6 Thermal Module 60 WD507 003 15 ODD Module KU 00801 030 7 Power Board Cable 50 WB707 003 16 Modem 54 WB707 001 8 Mini PCI Cover 42 WB707 002 17 USB Board 55 WFB07 001 9 CPU KC AL002 310 18 Battery BT 00607 072 1 2 3 ...

Page 167: ...D Assembly Item Description Part Number 1 LCD Bracket_L 33 WB707 003 2 LCD Panel LK 14005 006 3 LCD Cable 50 WB707 004 4 LCD Module 6M WFB07 001 5 LCD Bracket_R 33 WB707 004 6 Power Board Cable 50 WB707 003 1 2 3 4 5 6 ...

Page 168: ...4 WB707 001 Foxconn Bluetooth FOX BRM 2046 BT2 1 f w 861 BT 21100 006 BH 21100 004 Foxconn Wireless LAN Atheros HB93 1x2 BGN HM NI 23600 046 Liteon Wireless LAN Atheris HB93 1x2 BGN HM WN6602AH NI 23600 051 Foxconn Wirelss LAN Atheros HB95 1x1 BG HM NI 23600 047 USB BOARD 55 WFB07 001 Cable POWER CORD US 3PIN ROHS 27 TAXV7 001 POWER CORD EU 1 8M 3PBLACK FM010008 010 27 TATV7 001 POWER CORD AU W LA...

Page 169: ...Processor CPU AMD Athlon L310 PGA 1 2G 1M Dual Core KC AL002 310 CPU AMD Athlon TF20 PGA 1 6G 512K 638 15W G2 KC ATF02 200 CPU AMD AthlonX2 TK42 1 6G 1M 638 20W G2 KC ATK02 420 Super Multi Drive TOSHIBA Super Multi DRIVE 12 7mm Tray DL 8X TS L633B LF W O bezel SATA Add to KU 00801 030 HLDS Super Multi DRIVE 12 7mm Tray DL 8X GT20N LF W O bezel SATA KU 0080D 040 SONY SUPER MULTI DRIVE 12 7MM TRAY D...

Page 170: ...G001J KH 50004 001 HDD HGST 2 5 5400rpm 500GB HTS545050B9A300 Panther B SATA LF F W C60F KH 50007 009 HDD WD 2 5 5400rpm 500GB WD5000BEVT 22ZAT0 ML250 SATA LF F W 01 01A01 KH 50008 013 HDD SEAGATE 2 5 5400rpm 160GB ST9160314AS Wyatt SATA LF F W 0001SDM1 KH 16001 042 HDD SEAGATE 2 5 5400rpm 320GB ST9320325AS Wyatt SATA LF F W 0001SDM1 KH 32001 017 HDD HGST 2 5 5400rpm 160GB HTS545016B9A300 Panther ...

Page 171: ...JV40 14 87KS White Portuguese KB I140G 019 Keyboard GATEWAY GP 4T white SJV40 14 86KS White Russian KB I140G 020 Keyboard GATEWAY GP 4T white SJV40 14 87KS White SLO CRO KB I140G 021 Keyboard GATEWAY GP 4T white SJV40 14 87KS White Spanish KB I140G 022 Keyboard GATEWAY GP 4T white SJV40 14 87KS White Sweden KB I140G 023 Keyboard GATEWAY GP 4T white SJV40 14 87KS White Swiss G KB I140G 024 Keyboard...

Page 172: ...ck SJV40 14 86KS Black Japanese KB I140G 071 Keyboard GATEWAY GP 4T Black SJV40 14 86KS Black Nordic KB I140G 072 Keyboard GATEWAY GP 4T Black SJV40 14 86KS Black Norwegian KB I140G 073 Keyboard GATEWAY GP 4T Black SJV40 14 86KS Black Portuguese KB I140G 074 Keyboard GATEWAY GP 4T Black SJV40 14 86KS Black Russian KB I140G 075 Keyboard GATEWAY GP 4T Black SJV40 14 86KS Black Spanish KB I140G 077 K...

Page 173: ...14 WXGA Glare N140B6 L02 LF 220nit 8ms 400 1 LK 1400D 004 LED LCD AUO 14 WXGA Glare B140XW01 V0 1A LF 200nit 8ms 500 1 LK 14005 008 LED LCD LPL 14 WXGA Glare LP140WH1 TLA2 LF 220nit 8ms 500 1 LK 14008 004 POWER BOARD 55 WFB07 002 POWER CABLE 50 WB707 003 LCD CABLE FOR CCD 50 WB707 004 LCD BEZEL ASSY WHITE 60 WB707 004 LCD BRACKET W HINGE L 33 WB707 003 LCD BRACKET W HINGE R 33 WB707 004 CCD MODULE...

Page 174: ... 1GB0G 016 Memory SAMSUNG SO DIMM DDRII 667 2GB M470T5663QZ3 CE6 LF KN 2GB0B 003 Memory HYNIX SO DIMM DDRII 800 2GB HYMP125S64CP8 S6 LF 128 8 0 065um KN 2GB0G 007 Memory SAMSUNG SO DIMM DDRII 800 2GB M470T5663EH3 CF7 LF 128 8 0 055um KN 2GB0B 018 Heatsink THERMAL MODULE UMA 60 WD507 003 Speaker SPEAKER 23 WB707 001 Miscellaneous NAMEPLATE ENNJ31 BLACK 40 B9607 001 NAMEPLATE NV SERIES BLACK 40 WCY0...

Page 175: ...Chapter 6 165 ...

Page 176: ...AP Philippines LX WFB0C 00 3 NV4201i LINPUSWTPH1 UMACkkM 1 2G 320 BT 6L2 2 5R CB_bgn_0 3D_GEk_EN11 AATK42 NV4201v AAP Vietnam LX WFB0C 00 1 NV4201v LINPUSWTVN1 UMACkkM 1 2G 250 BT 6L2 2 5R CB_bgn_0 3D_GEk_EN11 AATF20 NV4202 WW WW S2 WFB0C 00 2 NV4202 LINPUSWWW1 UMACkkM 2 1G 250 BT 6L2 2 5R CB_bgn_0 3D_GEk_EN11 AATF20 NV4201 WW WW S2 WFB0C 00 1 NV4201 LINPUSWWW1 UMACkkM 2 2G 500_L BT 6L2 2 5R CB_bg...

Page 177: ...1x2 BGN 5 in 1 Build in BT 2 0 NV4202i N320GB5 4KS NSM8XS NIS 3rd WiFi 1x2 BGN 5 in 1 Build in BT 2 0 NV4201u N320GB5 4KS NSM8XS NIS 3rd WiFi 1x2 BGN 5 in 1 Build in BT 2 0 NV4201i N320GB5 4KS NSM8XS N 3rd WiFi 1x2 BGN 5 in 1 Build in BT 2 0 NV4201v N250GB5 4KS NSM8XS N 3rd WiFi 1x2 BGN 5 in 1 Build in BT 2 0 NV4202 N250GB5 4KS NSM8XS N 3rd WiFi 1x2 BGN 5 in 1 Build in BT 2 0 NV4201 N500GB5 4KS NS...

Page 178: ...Appendix A 168 ...

Page 179: ...tions are tested under Windows XP Home Windows XP Pro environment Refer to the following lists for components adapter cards and peripherals which have passed these tests Regarding configuration combination and test procedures please refer to the Gateway NV42 series Compatibility Test Report released by the Acer Mobile System Testing Department Appendix B ...

Page 180: ...TA 65W NV42_UMACc kM Adapter DELTA 65W 19V 1 7x5 5x11 Yellow ADP 65JH DB A LV5 LED LF HIPRO 65W NV42_UMACc kM Adapter HIPRO 65W 19V 1 7x5 5x11 Yellow HP A0652R3B 1LF LV5 LED LF DELTA 65W NV42_UMACc wM Adapter DELTA 65W 19V 1 7x5 5x11 Yellow SADP 65KB BFJG LED LF for OBL DELTA 65W NV42_UMACc wM Adapter DELTA 65W 19V 1 7x5 5x11 Yellow ADP 65JH DB A LV5 LED LF HIPRO 65W NV42_UMACc wM Adapter HIPRO 65...

Page 181: ...IMPLO 6CELL2 2 NV42_UMACc kM Battery SIMPLO AS 2009C Li Ion 3S2P SAMSUNG 6 cell 4400mAh Main COMMON SANYO 6CELL2 2 NV42_UMACc wM Battery SANYO AS 2009C Li Ion 3S2P SANYO 6cell 4400mAh Main COMMON AS09C31 SIMPLO 6CELL2 2 NV42_UMACc wM Battery SIMPLO AS 2009C Li Ion 3S2P PANASONIC 6 cell 4400mAh Main COMMON SIMPLO 6CELL2 2 NV42_UMACc wM Battery SIMPLO AS 2009C Li Ion 3S2P SAMSUNG 6 cell 4400mAh Main...

Page 182: ... MS Pro SD SC XD N A 5 in 1 Build in NV42_UMACc wM 5 in 1 Build in MS MS Pro SD SC XD N A 5 in 1 Build in NV42_UMACk kM 5 in 1 Build in MS MS Pro SD SC XD Realtek RTS5158E GR ENNJ31_UMA Ckk2 Realtek RTS5158E GR Card Reader SD MMC MS MS Duo xD USB 2 0 Realtek RTS5158E GR ENNJ31_UMA CkkM Realtek RTS5158E GR Card Reader SD MMC MS MS Duo xD USB 2 0 Realtek RTS5158E GR ENNJ31_UMA CkkM2 Realtek RTS5158E...

Page 183: ...AMD Athlon L310 PGA 1 2G 1M Dual Core AMD AATF20 NV42_UMACk kM CPU AMD Athlon TF20 PGA 1 6G 512K 638 15W G2 AMD AATK42 NV42_UMACk kM CPU AMD AthlonX2 TK42 1 6G 1M 638 20W G2 Brand Type BOM_Name Description HDD SEAGATE N160GB5 4 KS ENNJ31_UMACkk 2 HDD SEAGATE 2 5 5400rpm 160GB ST9160314AS Wyatt SATA LF F W 0001SDM1 TOSHIBA N160GB5 4 KS ENNJ31_UMACkk 2 HDD TOSHIBA 2 5 5400rpm 160GB MK1655GSX Libra S...

Page 184: ... 5 5400rpm 160GB HTS545016B9A300 Panther B SATA LF F W C60F WD N160GB5 4 KS ENNJ31_UMACkk M HDD WD 2 5 5400rpm 160GB WD1600BEVT 22ZCTO ML160 SATA LF F W 11 01A11 SEAGATE N250GB5 4 KS ENNJ31_UMACkk M HDD SEAGATE 2 5 5400rpm 250GB ST9250315AS Wyatt SATA LF F W 0001SDM1 TOSHIBA N250GB5 4 KS ENNJ31_UMACkk M HDD TOSHIBA 2 5 5400rpm 250GB MK2555GSX Libra SATA LF F W FG001J HGST N250GB5 4 KS ENNJ31_UMACk...

Page 185: ...1SDM1 TOSHIBA N250GB5 4 KS ENNJ31_UMACkk M2 HDD TOSHIBA 2 5 5400rpm 250GB MK2555GSX Libra SATA LF F W FG001J HGST N250GB5 4 KS ENNJ31_UMACkk M2 HDD HGST 2 5 5400rpm 250GB HTS545025B9A300 Panther B SATA LF F W C60F WD N250GB5 4 KS ENNJ31_UMACkk M2 HDD WD 2 5 5400rpm 250GB WD2500BEVT 22ZCT0 ML160 SATA LF F W 11 01A11 SEAGATE N320GB5 4 KS ENNJ31_UMACkk M2 HDD SEAGATE 2 5 5400rpm 320GB ST9320325AS Wya...

Page 186: ...B5 4 KS NV42_UMACckM HDD WD 2 5 5400rpm 320GB WD3200BEVT 22ZCT0 ML160 SATA LF F W 11 01A11 SEAGATE N500GB5 4 KS NV42_UMACckM HDD SEAGATE 2 5 5400rpm 500GB ST9500325AS Wyatt SATA LF F W 0001SDM1 TOSHIBA N500GB5 4 KS NV42_UMACckM HDD TOSHIBA 2 5 5400rpm 500GB MK5055GSX Libra SATA LF F W FG001J HGST N500GB5 4 KS NV42_UMACckM HDD HGST 2 5 5400rpm 500GB HTS545050B9A300 Panther B SATA LF F W C60F WD N50...

Page 187: ... 160GB MK1655GSX Libra SATA LF F W FG011J HGST N160GB5 4 KS NV42_UMACkkM HDD HGST 2 5 5400rpm 160GB HTS545016B9A300 Panther B SATA LF F W C60F WD N160GB5 4 KS NV42_UMACkkM HDD WD 2 5 5400rpm 160GB WD1600BEVT 22ZCTO ML160 SATA LF F W 11 01A11 SEAGATE N250GB5 4 KS NV42_UMACkkM HDD SEAGATE 2 5 5400rpm 250GB ST9250315AS Wyatt SATA LF F W 0001SDM1 TOSHIBA N250GB5 4 KS NV42_UMACkkM HDD TOSHIBA 2 5 5400r...

Page 188: ... texture LAN Broadcom BCM5784 ENNJ31_UMACkk 2 Broadcom BCM5784 Broadcom BCM5784 ENNJ31_UMACkk M Broadcom BCM5784 Broadcom BCM5784 ENNJ31_UMACkk M2 Broadcom BCM5784 Broadcom BCM5784 NV42_UMACckM Broadcom BCM5784 Broadcom BCM5784 NV42_UMACcwM Broadcom BCM5784 Broadcom BCM5784 NV42_UMACkkM Broadcom BCM5784 LCD AUO NLED14WXGAG ENNJ31_UMACkk 2 LED LCD AUO 14 WXGA Glare B140XW01 V0 1A LF 200nit 8ms 500 ...

Page 189: ...20nit 8ms 500 1 CMO NLED14WXGAG NV42_UMACckM LED LCD CMO 14 WXGA Glare N140B6 L02 LF 220nit 8ms 400 1 CMO NLED14WXGAG NV42_UMACckM LED LCD CMO 14 WXGA Glare N140B6 L02 C2 LF 220nit 8ms 400 1 AUO NLED14WXGAG NV42_UMACcwM LED LCD AUO 14 WXGA Glare B140XW01 V0 1A LF 200nit 8ms 500 1 SAMSUNG NLED14WXGAG NV42_UMACcwM LED LCD SAMSUNG 14 WXGA Glare LTN140AT01 G01 LF 220nit 8ms 500 1 LPL NLED14WXGAG NV42_...

Page 190: ... 128 8 0 055um SAMSUNG SO1GBII6 NV42_UMACckM Memory SAMSUNG SO DIMM DDRII 667 1GB M470T2864QZ3 CE6 LF HYNIX SO1GBII6 NV42_UMACckM Memory HYNIX SO DIMM DDRII 667 1GB HYMP112S64CP6 Y5 LF SAMSUNG SO2GBII6 NV42_UMACckM Memory SAMSUNG SO DIMM DDRII 667 2GB M470T5663QZ3 CE6 LF HYNIX SO2GBII6 NV42_UMACckM Memory HYNIX SO DIMM DDRII 667 2GB HMP125S6EFR8C Y5 LF 128 8 0 055um SAMSUNG SO1GBII6 NV42_UMACcwM M...

Page 191: ...Tray DL 8X GT20N LF W O bezel SATA SONY NSM8XS ENNJ31_UMACkk 2 ODD SONY Super Multi DRIVE 12 7mm Tray DL 8X AD 7580S LF W O bezel SATA PLDS NSM8XS ENNJ31_UMACkk 2 ODD PLDS Super Multi DRIVE 12 7mm Tray DL 8X DS 8A3S LF W O bezel SATA TOSHIBA NSM8XS ENNJ31_UMACkk M ODD TOSHIBA Super Multi DRIVE 12 7mm Tray DL 8X TS L633B LF W O bezel SATA TOSHIBA NSM8XS ENNJ31_UMACkk M ODD TOSHIBA Super Multi DRIVE...

Page 192: ... Multi DRIVE 12 7mm Tray DL 8X TS L633B LF W O bezel SATA HLDS NSM8XS NV42_UMACcwM ODD HLDS Super Multi DRIVE 12 7mm Tray DL 8X GT20N LF W O bezel SATA SONY NSM8XS NV42_UMACcwM ODD SONY Super Multi DRIVE 12 7mm Tray DL 8X AD 7580S LF W O bezel SATA PLDS NSM8XS NV42_UMACcwM ODD PLDS Super Multi DRIVE 12 7mm Tray DL 8X DS 8A3S LF W O bezel SATA TOSHIBA NSM8XS NV42_UMACkkM ODD TOSHIBA Super Multi DRI...

Page 193: ... Foxconn Wireless LAN Atheros HB93 1x2 BGN HM Liteon 3rd WiFi 1x2 BGN ENNJ31_UMACkk 2 Liteon Wireless LAN Atheris HB93 1x2 BGN HM WN6602AH Foxconn 3rd WiFi 1x2 BGN ENNJ31_UMACkk M Foxconn Wireless LAN Atheros HB93 1x2 BGN HM Liteon 3rd WiFi 1x2 BGN ENNJ31_UMACkk M Liteon Wireless LAN Atheris HB93 1x2 BGN HM WN6602AH Foxconn 3rd WiFi 1x2 BGN ENNJ31_UMACkk M2 Foxconn Wireless LAN Atheros HB93 1x2 BG...

Page 194: ...dix B Foxconn 3rd WiFi 1x2 BGN NV42_UMACkkM Foxconn Wireless LAN Atheros HB93 1x2 BGN HM Liteon 3rd WiFi 1x2 BGN NV42_UMACkkM Liteon Wireless LAN Atheris HB93 1x2 BGN HM WN6602AH BRAND Type BOM_Name Description ...

Page 195: ...formation on all of Acer s Notebook Desktop and Server models including Service guides for all models User s manuals Training materials Bios updates Software utilities Spare parts lists TABs Technical Announcement Bulletin For these purposes we have included an Acrobat File to facilitate the problem free downloading of our technical material Also contained on this website are Detailed information ...

Page 196: ...186 Appendix C ...

Page 197: ...Camera Board Removing 81 Replacing 96 Common Problems 130 CPU Removing 77 D DIMM Module Replacing 125 DIMM Modules Removing 46 Display 4 E External Module Disassembly Flowchart 41 F Features 1 Flash Utility 33 FPC Cable Removing 84 FRU Field Replaceable Unit List 149 H HDD Module Removing 49 Replacing 121 Hot Keys 13 I Indicators 11 Intermittent Problems 140 Internal Microphone Failure 136 Interna...

Page 198: ...Display Issue 131 O ODD Failure 138 ODD Module Removing 44 Online Support Information 193 P Panel 5 Bottom 8 left 5 PC Card 11 POST Codes Reference Tables 141 Power Board Removing 86 92 Power Button Failure 138 Power On Failure 130 R RTC Battery Removing 75 Replacing 101 S Speaker Module Replacing SSD 108 Speaker Modules Removing 63 SSD SKU Reassembly Procedure 99 Switch Cover Removing 52 Replacin...

Page 199: ...termined Problems 140 Upper Cover Removing 60 Upper Cover Reassembly Process 114 USB Board Removing 71 Replacing 103 USB Failure Rightside 138 utility BIOS 25 33 W Windows 2000 Environment Test 168 Wireless Function Failure 139 WLAN Antennas Replacing 90 WLAN Module Removing 47 Replacing 123 ...

Page 200: ...190 ...

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