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Have your customer ID, serial number, and order
number available, along with a detailed description of
your problem, including the exact text of any error
messages, and the steps you have taken.

•

Make sure that your notebook is nearby at the time of
your call. The technician may have you follow
troubleshooting steps.

•

The label on the bottom of your notebook includes the
Gateway Customer Care telephone number. For more
information, see

“Gateway contact information” on

page 3

Summary of Contents for M-7301U

Page 1: ... NOTEBOOK REFERENCEGUIDE ...

Page 2: ......

Page 3: ... Working safely and comfortably 14 Reducing eye strain 14 Setting up your computer desk and chair 15 Sitting at your notebook 15 Avoiding discomfort and injury from repetitive strain 15 Connecting the AC adapter 16 Protecting from power source problems 18 Connecting the dial up modem 19 Connecting to a broadband modem or network 20 Starting your notebook 20 Waking up your notebook 22 Turning off y...

Page 4: ...Using the memory card reader 44 Memory card types 44 Inserting a memory card 44 Using a memory card 45 Removing a memory card 45 Adding and removing a PC Card 45 Using a port replicator 47 Installing a printer or other peripheral device 47 Connecting a USB device 48 Connecting an IEEE 1394 device 49 Viewing the display on a projector or monitor 49 Adjusting the display properties 50 Using the proj...

Page 5: ...ns 71 Files 71 Security 72 Power 73 Additional tips 73 Chapter 7 Maintaining Your Notebook 75 Caring for your notebook 76 Cleaning your notebook 76 Cleaning the exterior 77 Cleaning the keyboard 77 Cleaning the notebook screen 78 Maintaining the battery ies 78 Storing batteries 78 Cleaning CDs or DVDs 79 Recovering your system 80 Recovering pre installed software and drivers 81 Using Microsoft Sys...

Page 6: ...es 108 Ethernet 110 File management 110 Hard drive 110 Internet 111 Keyboard 112 Media Center 113 Memory 116 Memory card reader 117 Modem cable or DSL 117 Modem dial up 117 Mouse 121 Networks wired 121 Networks wireless 123 Passwords 125 PC Cards 125 Pointing device 126 Power 126 Printer 127 Sound 128 Status indicators 129 Touchpad or pointing device 129 Video 129 Telephone support 130 Before call...

Page 7: ...www gateway com v Appendix A Legal Information 133 Index 143 ...

Page 8: ...Contents vi ...

Page 9: ...CHAPTER1 1 About This Reference About this guide Accessing your online User Guide Gateway contact information Microsoft Certificate of Authenticity For more information ...

Page 10: ...e User Guide In addition to this guide your online User Guide has been included on your hard drive Your User Guide is an in depth easy to read manual that includes information on the following topics Help and technical support Using and customizing Windows and other software Using the Internet Protecting your files Playing and recording media Networking To access your online User Guide Click Start...

Page 11: ...need this information if you call for assistance Microsoft Certificate of Authenticity The Microsoft Certificate of Authenticity label found on the bottom of your notebook includes the product key code for your operating system Important The labels shown in this section are for informational purposes only Label information varies by model features ordered and location Online Support Tech Support P...

Page 12: ...nformation For more information about your notebook visit Gateway s Support page at www gateway com or the Web address shown on your notebook s label The Support page also has links to additional Gateway documentation and detailed specifications ...

Page 13: ...CHAPTER2 5 Checking Out Your Notebook Front Left Right Back Bottom Keyboard area ...

Page 14: ...ly lights up when your notebook is connected to AC power or the battery charge is very low Power indicator LED on Notebook is on LED blinking Notebook is in Sleep or Hybrid Sleep mode LED off Notebook is off Microphone jack Plug a microphone into this jack The built in microphone is turned off while an external microphone is connected Headphone jack Plug amplified speakers or headphones into this ...

Page 15: ... mayoverheat resultingin unexpected shutdown or permanent damage to the notebook Caution Provide adequate space around your notebook so air vents are not obstructed Do not use the notebook on a bed sofa rug or other similar surface Modular bay Insert a module such as a CD drive DVD drive combination DVD CD RW drive multi format DVD RW drive diskette drive a second hard drive or a secondary battery...

Page 16: ...eader on page 44 The memory card reader supports Memory Stick Memory Stick Pro Mini Secure Digital MultiMediaCard RS MultiMediaCard and Secure Digital cards USB ports Plug USB devices such as a diskette drive flash drive printer scanner camera keyboard or mouse into these ports Ethernet jack Plug an Ethernet network cable into this jack Plug the other end of the cable into a cable modem DSL modem ...

Page 17: ...an analog VGA monitor or projector into this port For more information see Viewing the display on a projector or monitor on page 49 Monitor port Power connector Website Online Support Tech Support Phone Hours Memory bay Battery latch Hard drive bay Battery lock Main battery System label Modular bay latch Docking port Customer Care label ...

Page 18: ...ptional port replicator to this port Warning Power is passed through this port This docking connection is certified to UL 1950 for use only with port replicators designed for your Gateway notebook Main battery Provides power when the notebook is not plugged into AC power Battery lock Slide to unlock the main battery For more information see Changing batteries on page 59 Memory bay Install a memory...

Page 19: ... 67 Keyboard Provides all the features of a full sized computer keyboard For more information see Using the keyboard on page 25 Microphone Record audio through this microphone The built in microphone is turned off while an external microphone is connected For the location of your microphone jack see Front on page 6 EZ PointTM pointing device buttons optional Provides all the functionality of mouse...

Page 20: ...a mouse For more information see Using the EZ Pad touchpad on page 29 Status indicators Inform you when a drive is in use or when a button has been pressed that affects how the keyboard is used For more information see Using the status indicators on page 24 Component Icon Description ...

Page 21: ...m Connecting to a broadband modem or network Starting your notebook Turning off your notebook Restarting rebooting your notebook Using the status indicators Using the keyboard Using the EZ Pad touchpad Using the optional EZ Point pointing device Adjusting the brightness Adjusting the volume Turning your wireless radio on or off ...

Page 22: ...ebook on a rigid hard surface and make sure that you keep the ventilation openings on the sides clear Reducing eye strain Sunlight or bright indoor lighting should not reflect on the screen or shine directly into your eyes Position the computer desk and screen so you can avoid glare on your screen and light shining directly into your eyes Reduce glare by installing shades or curtains on windows an...

Page 23: ...ur shoulders relax while you type Adjust the chair height adjust the forward tilt of the seat or use a footrest to distribute your weight evenly on the chair and relieve pressure on the back of your thighs Adjust the back of the chair so it supports the lower curve of your spine You can use a pillow or cushion to provide extra back support Sitting at your notebook Avoid bending arching or angling ...

Page 24: ...s that can cause serious injury or death Contact Gateway about returning defective AC adapters Caution Make sure that you use the AC adapter that came with your notebook or one of the same type purchased from Gateway Replace the power cord if it becomes damaged The replacement cord must be of the same type and voltage rating as the original cord or your notebook may be damaged Important If the mai...

Page 25: ...turns on a Unplug the adapter from your notebook then plug it back in b Press FN F1 to toggle the status lights on and off 4 When you finish using your notebook for the first time turn off your notebook and leave your notebook connected to AC power until the battery charge indicator turns blue Important If the battery charge indicator does not turn blue after three hours contact Gateway Customer C...

Page 26: ...g them to a surge protector which absorbs voltage surges and prevents them from reaching your notebook Warning High voltages can enter your notebook through both the power cord and the modem connection To protect your notebook and avoid electrical shock use a surge protector If you have a telephone modem use a surge protector that has a modem jack If you have a cable modem use a surge protector th...

Page 27: ...r notebook 2 Insert the other end of the modem cable into a telephone wall jack Warning To reduce the risk of fire use only No 26 AWG or larger for example No 24 AWG UL listed or CSA certified telecommunication line cord for your dialup modem connection Tip For the location of the modem jack on an optional port replicator see the port replicator user guide Important The modem will not work with di...

Page 28: ... your notebook 2 Insert the other end of the network cable into a cable modem DSL modem or Ethernet network jack Starting your notebook Tip For the location of the network jack on an optional port replicator see the port replicator user guide Warning Do not work with the notebook resting on your lap If the air vents are blocked the notebook may become hot enough to harm your skin Caution Provide a...

Page 29: ... such as printers scanners speakers and an optional port replicator 5 To open the main menu click Start From that menu you can run programs and search for files For more information on using Windows see Using Windows and Customizing Windows in your online User Guide Tip For more information about changing the power button mode see Changing advanced settings on page 67 Tip For more information abou...

Page 30: ... from a Sleep state is much faster than turning on your notebook after it has been turned completely off Hibernate mode is an alternative to Sleep mode In Hibernate mode your notebook is turned completely off When you wake your notebook from Hibernate mode however the programs that were running when your notebook entered Hibernate mode are running just as you left them To put your notebook to slee...

Page 31: ... dialog box opens 3 Click the program that is not responding 4 Click End Task 5 Click X in the top right corner of the Windows Task Manager dialog box To restart your notebook Click Start click the arrow next to the lock icon then click Restart The notebook turns off then turns on again Important If for some reason you cannot use the Shut Down option in Windows to turn off your notebook press and ...

Page 32: ...Wireless network LED on Optional wireless IEEE 802 11 radio is turned on LED off Optional wireless IEEE 802 11 radio is turned off Caps lock LED on Caps lock is turned on LED off Caps lock is turned off Num lock LED on Numeric keypad is turned on LED off Numeric keypad is turned off Module Indicator blue Module is in use Indicator solid purple Module is ready to swap Indicator flashing purple Modu...

Page 33: ...er key Tip You can attach an external keyboard to the notebook or optional port replicator using a USB port You do not need to shut down the notebook to connect a USB keyboard Key type Icon Description Numeric keypad Use these keys to type numbers when the numeric keypad is turned on Press FN to turn on the numeric keypad Function keys Press these keys labeled F1 to F12 to perform actions in progr...

Page 34: ...he beginning of a document or to the end of a document FN key Press the FN key in combination with a colored system key to perform a specific action Windows key Press this key to open the Windows Start menu This key can also be used in combination with other keys to open utilities like F Search utility R Run utility and E Computer window Application key Press this key for quick access to shortcut ...

Page 35: ...ss devices to be turned off while traveling in an airplane IEEE 802 11 communication devices are examples of devices that provide wireless communication Enter Sleep mode or Hybrid Sleep mode Press the power button to leave Sleep mode For more information see Changing notebook power settings on page 65 Toggle the notebook display in the following order The LCD An external monitor or projector a mon...

Page 36: ...ess above the normal brightest setting Use this feature in bright lighting situations such as outside in bright sunlight Press a second time to decrease the brightness below the normal lowest brightness setting Use this feature in dim lighting situations Press a third time to return the display to the normal brightness setting Important Using this feature will affect battery performance Play or pa...

Page 37: ...e sound Press the key combination again to restore the sound For more information see Adjusting the volume on page 36 Increase volume For more information see Adjusting the volume on page 36 Decrease volume For more information see Adjusting the volume on page 36 Press and hold FN then press this system key To Touchpad Left button Right button Scroll zone ...

Page 38: ...ble click speed pointer speed right hand or left hand configuration and other touchpad settings see Changing the mouse touchpad or pointing device settings in your online User Guide Tip You may have received your notebook with the EZ Pad touchpad set to only accept clicking by using the touchpad buttons You can change this feature to allow tapping on the touchpad to simulate clicking the left butt...

Page 39: ...This action is called double clicking Access a shortcut menu or find more information about an object on the screen Position the pointer over the object Quickly press and release the right button once This action is called right clicking Move an object on the screen Position the pointer over the object Press the left button and hold it down then use the touchpad to move drag the object to the appr...

Page 40: ... on the screen Tap to select an item Double tap to open an item or start a program Tap and hold then move the device to move an item Left button Press to select an item Press twice in rapid succession to open an item or start a program Press and hold then move the pointing device to move an item Right button Press to access a shortcut menu or find more information about an object on the screen Lef...

Page 41: ...t the Accessory Store at www gateway com Important Your notebook was sent from Gateway with the pointing device turned on For instructions on how to turn the pointing device on or off see Turning the touchpad or pointing device on or off on page 34 Tip For instructions on how to adjust the double click speed pointer speed right hand or left hand configuration and other pointing device settings see...

Page 42: ...device on or off depending on which device you prefer to use To turn the touchpad or optional pointing device on or off 1 Click Start then click Control Panel The Control Panel window opens 2 Click Hardware and Sound 3 Click Mouse The Mouse Properties dialog box opens Tip Both the touchpad and pointing device can be turned on at the same time ...

Page 43: ...ness and decrease brightness keys on the keyboard For more information see System key combinations on page 27 OR Click Start All Programs Accessories then click Windows Mobility Center The Windows Mobility Center window opens Slide the Brightness control to the desired screen brightness Tip For more information about the Windows Mobility Center see Using the Windows Mobility Center in your online ...

Page 44: ...System key combinations on page 27 OR Click Start All Programs Accessories then click Windows Mobility Center The Windows Mobility Center window opens Slide the Volume control to the desired volume level To adjust the volume from Windows 1 Click Volume on the taskbar The volume control slider opens 2 Click and drag the slider up to increase volume and down to decrease volume 3 To mute the volume c...

Page 45: ...uipment on commercial aircraft Current aviation regulations require wireless devices to be turned off while traveling in an airplane IEEE 802 11 communication devices are examples of devices that provide wireless communication Warning In environments where the risk of interference to other devices or services is harmful or perceived as harmful the option to use a wireless device may be restricted ...

Page 46: ...dow opens Click Turn wireless on or Turn wireless off Bluetooth radio Your notebook may have a Bluetooth radio for communicating with another Bluetooth device such as a printer scanner camera MP3 player headphone keyboard or mouse To turn the Bluetooth radio on or off Press FN F6 Tip For more information about using your notebook on a wireless network see Wireless Ethernet Networking in your onlin...

Page 47: ...Using the CD or DVD drive Using the memory card reader Adding and removing a PC Card Using a port replicator Installing a printer or other peripheral device Viewing the display on a projector or monitor Viewing the display on a television Ordering accessories ...

Page 48: ...removing a drive make sure that there is no disc in it 2 Make sure that the notebook is not in Sleep or Hibernate mode 3 Close the LCD panel 4 Disconnect your notebook from the optional port replicator 5 Turn your notebook over so the bottom is facing up Caution Turn off your notebook if you are removing the optional secondary battery and the notebook does not have a charged main battery and is no...

Page 49: ...e bay module release latch The module moves out slightly 8 Slide the bay module out 9 Firmly push the new bay module straight into the bay until the latch clicks into place 10 Reinstall the optional security screw if your notebook has one 11 Connect the optional port replicator Security screw ...

Page 50: ...If your drive has this logo This is your drive type Use your drive for CD drive Installing programs playing audio CDs and accessing data You cannot use this drive to create CDs or DVDs or play DVDs DVD drive Installing programs playingaudioCDs playing DVDs and accessing data You cannot use this drive to create CDs or DVDs Combination DVD CD RW drive Installing programs playingaudioCDs playing DVDs...

Page 51: ...rts and help reduce illegal disc distribution To be able to play a DVD the disc s regional code and your DVD drive s regional code must match The regional code on your DVD drive is determined by your notebook s delivery address The regional code for the United States and Canada is 1 The regional code for Mexico is 4 Your DVD drive s regional code must match the regional code of the disc The region...

Page 52: ...ory card reader to transfer data between your notebook and a device that uses memory cards such as a PDA MP3 player or cellular telephone Memory card types The memory card reader supports Memory Stick Memory Stick Pro MultiMediaCard Secure Digital Mini Secure Digital and RS MultiMediaCard Inserting a memory card To insert a memory card Insert the memory card into the memory card slot with the labe...

Page 53: ...has a PC Card slot also known as a PCMCIA card slot This slot accepts one Type II card You do not need to restart your notebook when changing most cards because your notebook supports hot swapping Hot swapping means that you can insert a PC Card while your notebook is running If your PC Card does not work after hot swapping see the PC Card manufacturer s documentation for further information Impor...

Page 54: ...5 OR Double click the remove hardware icon in the taskbar The Safely Remove Hardware dialog box opens 2 Click the PC Card name then click Stop The Stop a Hardware device dialog box opens 3 Click the PC Card name then click OK The Safe to Remove Hardware dialog box opens 4 Click OK 5 Release the eject button by pressing the PC Card eject button once Important If the remove hardware icon does not ap...

Page 55: ...expansion features not included with your notebook For more information about using a port replicator see the port replicator user guide Installing a printer or other peripheral device Your notebook or optional port replicator has one or more of the following ports IEEE 1394 also known as Firewire or i Link Universal Serial Bus USB and S Video digital video You use these ports to connect periphera...

Page 56: ...r camera keyboard or mouse To connect your USB device to your notebook 1 Connect one end of the USB cable to your device 2 Connect the other end of the cable to a USB port on your notebook Help For more information about installing peripheral devices click Start then click Help and Support Type the keyword installing devices in the Search Help box then press ENTER Important USB devices may have sp...

Page 57: ...he presentation from your notebook at the same time as you face your audience To use a projector or external monitor 1 Turn off your notebook 2 Plug the projector or monitor cable into the monitor port on your notebook or optional port replicator 3 Turn on your notebook Important For more information about using the IEEE 1394 port on your device see your device s documentation Tip For the location...

Page 58: ...y properties If the image on the projector or monitor does not appear correctly or if you want to use the display as an extension of your notebook desktop you should adjust the display properties on the projector or external monitor To adjust the display properties on a projector or external monitor 1 Click Start All Programs Accessories then click Windows Mobility Center The Windows Mobility Cent...

Page 59: ...k display both displays have the same content click to deselect the check box for Extend my Windows desktop onto this monitor 6 To use the external monitor or projector as an extension of your desktop increasing the size of your Windows desktop click to select the check box for Extend my Windows desktop onto this monitor You can click and drag the 2 monitor icon to position it the same way the phy...

Page 60: ...ity Center The Windows Mobility Center window opens 2 Click Change presentation settings The Presentation Settings dialog box opens 3 Adjust properties such as Turn off screen saver and Set the volume to if necessary 4 Click OK 5 Click Turn on to turn on the presentation settings When you are finished giving the presentation click Turn off to return to your standard notebook settings Tip For more ...

Page 61: ...transmitted through an S Video out jack Use the built in speakers or a set of headphones or external powered speakers or connect your notebook to a stereo system using the headphone jack to hear sound while playing a DVD DVD playback to a VCR will be scrambled by copyright protection software Tip Many newer televisions have a VGA port For the best picture quality possible use the VGA port instead ...

Page 62: ...using an additional battery Bay modules Your convertible notebook s modular bay supports different bay modules such as a CD drive combination DVD CD RW drive DVD RW drive a second hard drive a diskette drive or a secondary battery See Changing modules on page 40 for more information Carrying cases Gateway has large capacity carrying cases if you need additional space for accessories or supplies Ha...

Page 63: ...port replicator with your notebook Printers You can attach almost any type of printer to your notebook The most common types are inkjet and laser printers which print in color or black and white Inkjet printers and cartridges are relatively inexpensive but they are slower than laser printers Using an inkjet color printer you can print pictures banners and greeting cards as well as documents Laser ...

Page 64: ...CHAPTER 4 Using Drives and Accessories 56 ...

Page 65: ...CHAPTER5 57 Managing Power Monitoring the battery charge Recharging the battery ies Recalibrating the battery ies Extending battery life Changing notebook power settings ...

Page 66: ...vent losing any unsaved work To monitor the battery charge Move the mouse pointer over the power cord icon or battery icon in the taskbar A message appears showing the remaining battery time and the current power plan Wait for a Low Battery warning message to appear Look at the battery charge status indicator If your battery charge indicator displays what looks like an inaccurate charge you may ne...

Page 67: ... Warning Danger of explosion if battery is incorrectly replaced Replace only with a battery specifically manufactured for your Gateway notebook Discard used batteries according to local hazardous material regulations The batteries used in this device may present a fire or chemical burn hazard if mishandled Do not disassemble heat above 212 F 100 C or incinerate Dispose of used batteries promptly K...

Page 68: ...the notebook is connected to AC power To install a secondary battery Swap the secondary battery for a bay module by following the instructions in Changing modules on page 40 Warning Danger of explosion if battery is incorrectly replaced Replace only with a battery specifically manufactured for your Gateway notebook Discard used batteries according to local hazardous material regulations The batter...

Page 69: ...spacebar 5 Open the Exit menu highlight Exit Saving Changes then press ENTER 6 Select Yes then press ENTER The battery recalibration process begins and a screen opens showing you the progress The entire process takes several hours When the recalibration has finished the message Press Esc key to exit appears 7 Press ESC The battery charge indicator now displays an accurate battery charge Important ...

Page 70: ...oes not cause harm because there is no memory Conserving battery power To conserve power while using the battery ies to power your notebook Turn off wireless networking and Bluetooth Dim the display as low as is comfortable Disconnect all external devices like IEEE 1394 and USB devices Remove PC Cards when you do not need them Many PC Cards use a small amount of power while inserted even if they a...

Page 71: ...t use a power adapter If you plan on taking your AC power adapter also take a single plug surge protector If you will have access to an EmPower in flight power receptacle an automobile power outlet or an automobile cigarette lighter use an airplane automobile power adapter or power inverter Save the battery ies for times when you cannot use a power adapter To find AC power outlets in airports look...

Page 72: ...re open when you activated Hybrid Sleep mode If the notebook does not experience a power outage while in Hybrid Sleep mode it restarts using the information in current memory thus reducing startup time You must turn on Hybrid Sleep mode to use it For more information see Changing advanced settings on page 67 Using power saving modes Always save your work before using Sleep mode In Sleep mode your ...

Page 73: ... select one of the defined power plans or create a custom power plan Three power plans are pre defined for you Balanced This is the default power plan which balances performance and battery life Power saver This power plan sacrifices performance in order to extend battery life Use this plan if you will be away from AC power outlets for an extended period of time Your programs may run slower than y...

Page 74: ...pens 2 Click Change power settings The Select a power plan window opens 3 Select the power plan you want to use OR Click Change plan settings modify the power plan you selected then click Save changes Help For more information about changing the power plan click Start then click Help and Support Type the keyword power plan in the Search Help box then press ENTER ...

Page 75: ...ies then click Windows Mobility Center The Windows Mobility Center window opens 2 Click Change power settings The Select a power plan window opens 3 Click a setting on the left side of the screen that you want to change The top three settings are not tied to a power plan The bottom three settings modify the currently selected power plan Help For more information about changing the power management...

Page 76: ...e plan window opens 2 Click Change advanced power settings The Power Options dialog box opens 3 Click the in front of Sleep then click the in front of Allow hybrid sleep 4 Change the values to On for On battery and Plugged in Help For more information about hybrid sleep click Start then click Help and Support Type the keyword hybrid in the Search Help box then press ENTER ...

Page 77: ...CHAPTER6 69 Traveling with Your Notebook Packing your notebook Traveling by air Dial up modem Radio frequency wireless connections Files Security Power Additional tips ...

Page 78: ...tart your notebook Have your notebook hand inspected or sent through the X ray scanner but never carry it through the metal detector Turn off you notebook for takeoff and landing Turn off all wireless devices while in the aircraft Dial up modem Take a telephone cord to connect the modem to telephone jacks If you are traveling internationally take telephone jack adapters or an acoustic handset coup...

Page 79: ...ices are examples of devices which use wireless to communicate Files Copy your working files from your desktop computer to your notebook before you travel If you need to access your desktop computer files from your notebook while traveling set up your desktop computer for remote access Contact your network administrator for more information about remote access Take extra recordable media for trans...

Page 80: ...p password is set using the BIOS utility To create a startup password 1 Restart your notebook As soon as you see a startup screen press F2 The BIOS Setup utility opens 2 Open the Security menu highlight Set Supervisor Password then press ENTER and follow the instructions You must set the supervisor password in order to set the user startup password 3 Highlight Set User Password then press ENTER an...

Page 81: ...t the best performance from your notebook avoid using the battery whenever possible monitor the battery charge and use the most efficient power management settings For information on conserving battery power using alternate power sources and monitoring the battery charge see Managing Power on page 57 Additional tips If you plan to use several USB peripheral devices take a portable USB hub to provi...

Page 82: ...credit card company to learn about emergency travel assistance if your notebook is lost or damaged Take your recovery discs in case you need to install an additional driver or software Tip You can create a Drivers and Applications Recovery disc using the Gateway Recovery Center ...

Page 83: ...CHAPTER7 75 Maintaining Your Notebook Caring for your notebook Cleaning your notebook Maintaining the battery ies Cleaning CDs or DVDs Recovering your system ...

Page 84: ...y As a general rule your notebook is safest at temperatures that are comfortable for you Keep all liquids away from your notebook When spilled onto notebook components almost any liquid can result in expensive repairs that are not covered under a standard warranty Avoid dusty or dirty work environments Dust and dirt can clog the internal mechanisms and can lead to permanent damage to the notebook ...

Page 85: ...otebook with the exception of the memory bay Cleaning the keyboard You should clean the keyboard occasionally by using an aerosol can of air with a narrow straw like extension to remove dust and lint trapped under the keys If you spill liquid on the keyboard turn off your notebook and turn the notebook upside down Let the liquid drain then let the keyboard dry before trying to use it again If the ...

Page 86: ...n one total discharge Recharging a partially charged lithium ion battery does not cause any harm because it has no memory Batteries with fuel gauges notebooks should be calibrated by applying a deliberate full discharge once every 30 charges Running the battery down in the equipment does this If ignored the fuel gauge becomes increasingly less accurate and in some cases will cut off the device pre...

Page 87: ...batteries and store them for years they may not work when you decide to use them Consider removing the battery from your notebook when running on fixed power However remember that when you have removed the battery from your notebook while using it with an electrical outlet the automatic battery charger no longer keeps the battery charged Cleaning CDs or DVDs Wipe from the center to the edge not ar...

Page 88: ...ng your system to a previous state when everything was working correctly For instructions see Using Microsoft System Restore on page 87 If nothing else has solved the problem and you want to return your system to factory condition see Recovering your system to its factory condition on page 90 If you upgrade or exchange your hard drive or if your hard drive is completely erased or corrupted your on...

Page 89: ...e installed software and drivers from your hard drive However if you ever re install Windows from the Windows DVD or install a new hard drive you need to recover your pre installed software and drivers using a set of software and driver recovery discs Because these discs do not come with your notebook you should create your own set You should create a set of discs for recovering your pre installed...

Page 90: ...lick Applications and drivers external media then click Next The What would you like to do dialog box opens 3 Click Create system recovery discs then click Next 4 Insert a blank recordable disc into the recordable disc drive then click Next If an AutoPlay dialog box opens click the x in the upper right corner to close it A dialog box opens that tells you the number of blank discs you need to creat...

Page 91: ...inished the Congratulations window opens 8 Click Finish 9 Remove your final disc then label all of the discs and store them in a safe place Important Use a permanent marker to label each disc Software and Driver Recovery along with a short description of which notebook the discs are for If you are recording multiple discs as you remove each disc from the drive use the marker to label each disc 1 o...

Page 92: ...installed click Programs then click Application recovery OR To recover device drivers that were pre installed click Hardware then click Device driver recovery Important If you have recently reinstalled Windows or installed a new hard drive and your Start menu does not contain Gateway Recovery Center as an option you must recover your software and drivers using software and driver recovery discs yo...

Page 93: ...ivers If a recovery disc does not offer the software or driver you need to recover try another disc To recover software and drivers using recovery discs 1 Insert a software and driver recovery disc into the CD or DVD drive If an AutoPlay dialog box appears click Run Grc_Vista exe If an AutoPlay dialog box does not appear and Gateway Recovery Center does not start open Computer and run the file Grc...

Page 94: ...software you want to recover OR To recover pre installed device drivers click Device driver recovery then click the type of driver you want to recover 3 Click Next 4 If the software or driver is not shown on the list and you have a multiple disc set of recovery discs close Gateway Recovery Center and try another disc ...

Page 95: ...re points to get your system running again Windows automatically creates an additional restore point each day and also each time you install software or device drivers You can also create a restore point manually For instructions see Manually creating a restore point on page 89 Help For more information about using Microsoft System Restore click Start then click Help and Support Type windows syste...

Page 96: ...re Center opens 2 On the left side of the window click Repair Windows using System Restore then click Next The Choose a restore point dialog box opens 3 Click the restore point you want click Next then click Finish A confirmation message box appears 4 Click Yes Your system is restored using the restore point you specified This process may take several minutes and may restart your notebook ...

Page 97: ...Backup and Restore Center opens 2 On the left side of the window click Create a restore point or change settings then click Next The System Properties dialog box opens to the System Protection tab 3 Click Create The Create a restore point dialog box opens 4 Type a description for the restore point such as the date and time then click Create The restore point is created 5 Click OK ...

Page 98: ...g up repeatedly press F8 until the Recovery Options screen opens If Windows starts to load instead restart the notebook and try again 3 Press the arrow keys on your keyboard to select Repair Your Computer then press ENTER Gateway System Recovery starts and the System Recovery Options dialog box opens 4 Select a language and keyboard layout then click Next 5 Click the User name box to select a Wind...

Page 99: ...very is complete window opens 10 Click Finish then click Restart Your notebook restarts in its original factory condition You still need to reinstall any software that was not pre installed on your notebook If you selected Recovery with automatic data backup in Step 8 you can find your backed up files in c backup Important Before your hard drive is recovered your personal files will be automatical...

Page 100: ...overing pre installed software and drivers on page 82 2 Insert the Windows DVD into your notebook s DVD capable drive then turn on or restart your notebook 3 When the prompt Press any key to boot from CD or DVD appears press any key on your keyboard A list of valid boot devices appears 4 Press the arrow keys to select the drive containing the Windows DVD then press ENTER and follow the on screen i...

Page 101: ...CHAPTER8 93 Upgrading Your Notebook Preventing static electricity discharge Adding or replacing memory modules Replacing the hard drive kit ...

Page 102: ... components by their edges Avoid touching the edge connectors Never slide components over any surface Wear a grounding wrist strap available at most electronics stores and attach it to a bare metal part of your workbench or other grounded connection Touch a bare metal surface on your workbench or other grounded object Warning To avoid exposure to dangerous electrical voltages and moving parts turn...

Page 103: ...ff your notebook 3 Disconnect from the optional port replicator 4 Disconnect the AC adapter modem cable and network cable if they are connected to the notebook 5 Disconnect all peripheral devices connected to the notebook and remove any PC cards 6 Turn your notebook over so the bottom is facing up then remove the main and optional secondary batteries For more information see Changing batteries on ...

Page 104: ...ard screw 8 Loosen the six memory bay cover screws these screws cannot be removed 9 Use the thumb notch to lift the memory bay cover then remove it Be careful not to break off the tabs located on the end of the cover opposite of the thumb notch Screw Screws ...

Page 105: ...odule tilts upward 11 Pull the memory module out of the slot 12 Hold the new or replacement module at a 30 degree angle and press it into the empty memory slot This module is keyed so it can only be inserted in one direction If the module does not fit make sure that the notch in the module lines up with the tab in the memory bay ...

Page 106: ...Reconnect all peripheral devices and replace any PC cards Replacing the hard drive kit If you would like more hard drive capacity you can replace your original drive with a higher capacity drive To replace the hard drive kit 1 Create a Drivers and Applications Recovery disc using the Gateway Recovery Center For more information see Recovering pre installed software and drivers on page 81 Tip The s...

Page 107: ...isconnect all peripheral devices connected to the notebook and remove any PC cards 8 Turn your notebook over so the bottom is facing up then remove the main and optional secondary batteries For more information see Changing batteries on page 59 9 Remove the two hard drive bay cover screws 10 Slide the old hard drive bay cover then remove it The hard drive is attached to the bottom of the hard driv...

Page 108: ...over so the screw holes line up 15 Replace the screws that secure the cover to the drive 16 Slide the new hard drive kit into your notebook then replace the screws that secure the hard drive kit to the notebook 17 Insert the main and optional secondary batteries then turn your notebook over 18 Connect to the optional port replicator OR Connect the power adapter modem cable and network cable Screws...

Page 109: ... restart your notebook 20 When the prompt Press any key to boot from CD or DVD appears press any key on your keyboard and follow the on screen instructions As part of the process you may be prompted to insert your Drivers and Applications Recovery disc 21 Reconnect all peripheral devices and replace any PC cards ...

Page 110: ...CHAPTER 8 Upgrading Your Notebook 102 ...

Page 111: ...CHAPTER9 103 Troubleshooting Safety guidelines First steps Troubleshooting Telephone support ...

Page 112: ...f you have problems with your notebook try these things first Make sure that the AC power adapter is connected to your notebook and an AC outlet and that the AC outlet is supplying power Make sure that the power cord is firmly connected to the AC power adapter If you use a power strip or surge protector make sure that it is turned on Warning Do not try to troubleshoot your problem if power cords o...

Page 113: ...the screen write down the exact message The message may help Gateway Customer Care in diagnosing and fixing the problem If you added or removed peripheral devices review the installation procedures you performed and make sure that you followed each instruction If an error occurs in a program see the program s printed documentation or the online help Troubleshooting Troubleshooting topics are liste...

Page 114: ...ent diskette Occasionally diskettes are flawed and cannot be read by the diskette drive You see a Disk is full error message Delete unnecessary files on the diskette Try a different diskette Occasionally diskettes are flawed and cannot be read by the diskette drive Run Error checking on the diskette If errors are detected and corrected try using the diskette again For instructions on running Error...

Page 115: ...isplay settings For instructions on changing the display settings see Changing screen settings in your online User Guide Move your notebook away from sources of electrical interference such as televisions unshielded speakers microwaves fluorescent lights and metal beams or shelves The display has pixels that are always dark or too bright This condition is normal and inherent in the TFT technology ...

Page 116: ...r bay Press the module into the bay then try to access the disc again Try a different disc Occasionally discs are flawed and cannot be read by the drive Some music CDs have copy protection software You may not be able to play these CDs on your notebook Your notebook may be experiencing some temporary memory problems Shut down and restart your notebook Clean the disc For more information see Cleani...

Page 117: ... Identifying drive types on page 42 Shut down and restart your notebook Clean the DVD For more information see Cleaning CDs or DVDs on page 79 Make sure that the disc s regional code and your DVD drive s regional code match Make sure that a DVD player program has been installed on your notebook For instructions on playing a DVD see Playing music and movies in your online User Guide A DVD does not ...

Page 118: ...t clicking the Recycle Bin icon then clicking Empty Recycle Bin Save your files to another drive If the hard drive is full copy any files not regularly used to backup media then delete them from the hard drive Caution If a file was deleted while holding down the SHIFT key or if the Recycle Bin has been emptied the file cannot be restored Help For more information about restoring deleted files clic...

Page 119: ...ysical shock you may need to reinstall the operating system Internet You cannot connect to the Internet If you are using a dial up modem make sure that the modem cable is plugged into the modem jack and not the Ethernet network jack For the location of your modem jack see Right on page 8 OR If you are using a cable or DSL modem make sure that the modem cable is plugged into the Ethernet network ja...

Page 120: ... which you connect and the number of users accessing those computers The complexity of graphics and multimedia on Web pages Having multiple Web browsers open performing multiple downloads and having multiple programs open on your notebook People are sending you e mail messages but you have not received any mail Click the receive button in your e mail program Make sure that your account with your I...

Page 121: ...ode is available only on Windows Vista Home Premium and Ultimate versions To view Media Center troubleshooting information that is not covered in this section go to the Gateway support Web Site at www gateway com The Media Center video display looks bad on your TV Many factors such as the display type quality of the video source type of connection used quality of video cables display device screen...

Page 122: ... from the Gateway Accessory Store Screen resolution By default the notebook uses a screen resolution optimized for the LCD screen Many TVs cannot display this high of a resolution and may shift scramble or scroll the picture For a better picture on a TV display you may need to lower the Media Center screen resolution to 800 600 or 640 480 For more information about changing the screen resolution s...

Page 123: ...quential scan lines A progressive scan TV displays the entire picture drawn sequentially from top to bottom without the odd even interlacing This results in a fuller sharper picture and better display quality for viewing and using the Media Center computer functions The progressive scan picture is also brighter and easier on your eyes You need to configure your Media Center to output to a TV Your ...

Page 124: ...d on a home DVD player Memory You see a Memory error message Make sure that the memory module is inserted correctly in the memory bay slot For more information about installing memory see Adding or replacing memory modules on page 95 Use the Memory Diagnostics Tool to help determine if a memory module is failing To check the memory 1 Click Start then click Control Panel The Control Panel window op...

Page 125: ...page 8 Make sure that your notebook is connected to the telephone line and the telephone line has a dial tone Make sure that the modem cable is less than 6 feet 1 8 meters long Remove any line splitters or surge protectors from your telephone line then check for a dial tone by plugging a working telephone into the telephone wall jack If you have additional telephone services such as call waiting c...

Page 126: ...ommon problem that can cause the modem to connect at a slower rate abort downloads or even disconnect The faster the modem the less line noise it can tolerate and still work correctly Listen to the line using your telephone Dial a single number such as 1 When the dial tone stops listen for line noise Wiggle the modem cable to see if that makes a difference Make sure that the connectors are free fr...

Page 127: ...ur ISP may not support 48K uploads Your fax communications program only sends and receives faxes at 14 400 bps when you have a 56K modem Current fax technology only supports a maximum send and receive rate of 14 400 bps The modem is not recognized by your notebook Make sure that the line connected to the modem is working and plugged into the appropriate port on your notebook For the location of yo...

Page 128: ...quainted conversation between the two modems that establishes connection speeds and communication protocols You may hear unusual handshaking sounds when the modems first connect If the handshaking sounds are too loud you can turn down the modem volume To turn down the modem volume 1 Click Start then click Control Panel The Control Panel window opens 2 Click Hardware and Sound 3 Click Phone and Mod...

Page 129: ...r Ethernet cable is plugged into the Ethernet jack on your notebook Make sure that the other end is plugged into a router or cable or DSL modem For the location of your network jack see Right on page 8 Make sure that all computers are plugged into a powered electrical outlet and turned on Make sure that the router is plugged into a powered electrical outlet and turned on Most routers have lights t...

Page 130: ...ndard Ethernet 10 Mbps Fast Ethernet 100 Mbps or 10 100 Mbps or Gigabit Ethernet 1000 Mbps or 10 100 1000 Mbps A mixture of Ethernet Fast Ethernet and Gigabit Ethernet components will result in your network running at the slowest component speed You cannot connect to your company network Every network is unique Contact your company computer department or network administrator for help Internet Exp...

Page 131: ...less network is related to signal strength Signal strength is affected by the distance between your wireless network devices by radio interference and by interference from natural obstructions such as walls ceilings floors and doors If your wireless network is running slower than you expect you should check your network signal strength If you find the signal strength is low try moving to a new loc...

Page 132: ...Connect to a network dialog box If the network you are attempting to access does not broadcast its SSID you need to request the SSID from the administrator and add that network s information into the wireless utility You may want to try entering ANY as the SSID which will make the computer try to auto detect the network Your wireless network is listed as a preferred network but it has an x on it A...

Page 133: ...rs on your home network You may however be able to access the Internet through your home network Passwords Your notebook does not accept your password Make sure that CAPS LOCK and NUM LOCK are turned off then retype the password You forgot your startup password The password feature which is set in the BIOS Setup utility is very secure with no easy way to recover a forgotten password You must retur...

Page 134: ...e AC power adapter cables are free from cuts or damage Replace any damaged cables Your notebook is not working on battery power Check the power management settings For more information about using power management settings see Changing notebook power settings on page 65 Make sure that the main and optional secondary battery are installed correctly For instructions on inserting your battery ies see...

Page 135: ...g a parallel port printer and the optional port replicator check the port and cable for bent or broken pins If the printer you want to print to is not the default printer make sure that you have selected it in the printer setup To set a default printer 1 Click Start then click Control Panel The Control Panel window opens 2 Click Hardware and Sound 3 Click the Printers 4 Right click the name of the...

Page 136: ...tions for adding additional memory You see a Printer is out of paper error message After adding paper make sure that the printer is online Most printers have an online offline button that you need to press after adding paper Sound You are not getting sound from the built in speakers Make sure that headphones are not plugged into the headphone jack Make sure that the volume control on your notebook...

Page 137: ...d or pointing device settings see Changing mouse touchpad or pointing device settings in your online User Guide The pointer moves unexpectedly Clean the touchpad with a damp cloth water only and wipe it dry Adjust the touchpad or pointing device settings For instructions on how to adjust the touchpad or pointing device settings see Changing mouse touchpad or pointing device settings in your online...

Page 138: ... device such as a keyboard or mouse does not appear to work make sure that all cables are plugged in securely If you have recently installed hardware or software make sure that you have installed it according to the instructions provided with it If you did not purchase the hardware or software from Gateway see the manufacturer s documentation and technical support resources If you have how to ques...

Page 139: ... the exact text of any error messages and the steps you have taken Make sure that your notebook is nearby at the time of your call The technician may have you follow troubleshooting steps The label on the bottom of your notebook includes the Gateway Customer Care telephone number For more information see Gateway contact information on page 3 ...

Page 140: ...CHAPTER 9 Troubleshooting 132 ...

Page 141: ...APPENDIXA 133 Legal Information Important safety information Regulatory compliance statements Environmental information Notices ...

Page 142: ...cord with this notebook make sure that the total ampere rating on the products plugged into the extension cord does not exceed the extension cord ampere rating If your notebook is fitted with a TV Tuner cable or satellite receiver card make sure that the antenna or cable system is electrically grounded to provide some protection against voltage surges and buildup of static charges Care during use ...

Page 143: ...commercial aircraft Current aviation regulations require wireless devices to be turned off while traveling in an airplane IEEE 802 11 also known as wireless Ethernet or WiFi wireless Internet and Bluetooth communication devices are examples of devices that provide wireless communication Warning In environments where the risk of interference to other devices or services is harmful or perceived as h...

Page 144: ...hese devices outdoors is prohibited Some circumstances require restrictions on wireless devices United States of America Federal Communications Commission FCC Intentional emitter per FCC Part 15 Low power Radio transmitter type devices radio frequency RF wireless communication devices operatinginthe2 4 GHzbandand or5 15 5 35 GHzband maybepresent embedded in your notebook system This section is onl...

Page 145: ...erence will not occur in a particular installation If this equipment does cause interference to radio and television reception which can be determined by turning the equipment off and on the user is encouraged to try to correct the interference by one or more of the following measures Reorient or relocate the receiving antenna Increase the separation between the equipment and receiver Connect the ...

Page 146: ...phone company may make changes inits facilities equipment operations or procedures that could affect the operation of this equipment If this happens the telephone company will provide advance notice in order for you to make necessary modifications to maintain uninterrupted service This equipment cannot be used on telephone company provided coin service Connection to party line service is subject t...

Page 147: ...emissions from digital apparatus as set out in the radio interference regulations of Industry Canada Le présent appareil numérique n émet pas de bruits radioélectriques dépassant les limites applicables aux appareils numériques de Classe B prescrites dans le règlement sur le brouillage radioélectrique édicté par Industrie Canada Telecommunications per Industry Canada CS 03 for products fitted with...

Page 148: ...tection that the electrical ground connections of the power utility telephone lines and internal metallic water pipe system if present are connected together This precaution may be particularly important in rural areas The Ringer Equivalence Number REN assigned to each terminal device provides an indication of the maximum number of terminals allowed to be connected to a telephone interface The ter...

Page 149: ...ct is your reminder to dispose of your end of life product properly Substances such as glass plastics and certain chemical compounds are highly recoverable recyclable and reusable You can do your part for the environment by following these simple steps When your electrical or electronic equipment is no longer useful to you take it back to your local or regional waste collection administration for ...

Page 150: ...ossibility of such damages In the interest of continued product development Gateway reserves the right to make improvements in this manual and the products it describes at any time without notices or obligation Trademark Acknowledgments Gateway and the Black and White Spot Design are trademarks or registered trademarks of Gateway Inc in the U S and other countries Intel Intel Inside logo and Penti...

Page 151: ...63 bay 59 calibrating 78 changing 59 changing secondary 40 charge indicator 6 58 charge status 58 charging 16 58 conserving power 62 extending life 78 fuel gauges 78 icons 58 installing main 59 installing multibay 60 latch 10 life span 78 locating 10 managing power 62 maximizing performance 62 monitoring charge 58 multibay 60 purchasing 54 recalibrating 61 recharging 16 58 release latch 10 replaci...

Page 152: ...odules 40 cleaning audio CD 79 case 77 CD 79 DVD 79 keyboard 77 LCD panel 78 notebook exterior 76 screen 78 clicking 31 32 closing unresponsive program 23 connecting AC adapter 16 cable modem 20 dial up modem 19 DSL modem 20 external keyboard 25 external monitor 49 IEEE 1394 device 49 keyboard 25 mouse 30 printer 47 projector 49 scanner 47 television 53 to wired Ethernet 20 USB device 48 video cam...

Page 153: ...35 switching 27 troubleshooting 107 display properties adjusting 50 docking port 10 documentation User Guide 2 double clicking 31 32 double tapping 32 dragging 31 drivers recovery discs 82 85 re installing 80 81 drives CD 42 changing modular drives 40 diskette 7 DVD 7 42 DVD CD RW 7 42 DVD RW 40 43 54 hard drive 7 10 98 identifying drive types 42 installing and replacing 40 multi format DVD RW 43 ...

Page 154: ...ntact information 3 model number 3 serial number 3 Support 4 Gateway Recovery Center re installing drivers 84 re installing programs 84 re installing software 84 H hard drive bay 10 indicator 24 installing 40 54 98 purchasing 54 replacing 98 second hard drive 7 40 54 troubleshooting 110 headphone jack 6 Hibernate mode 22 63 hot swapping 45 47 48 Hybrid Sleep mode 27 64 system key 27 turning on 68 ...

Page 155: ... brightness 29 LCD CRT 27 navigation 26 numeric keypad 25 power status 27 Sleep 27 Status 27 system 26 system key combinations 27 toggle display 27 Windows 26 wireless Ethernet 27 L labels Customer Care 10 Microsoft Certificate of Authenticity 3 model number 3 serial number 3 laser printer 55 latch battery 10 LCD panel release 6 module 10 LCD panel cleaning 78 release latch 6 switching display 27 ...

Page 156: ...using 27 using external 52 mouse connecting 30 troubleshooting 121 USB port 8 See also touchpad moving pointer 30 screen objects 31 MP3 player memory cards 44 multimedia adjusting volume 36 using DVD drive 42 mute button 29 muting sound 29 36 N navigation keys 26 network troubleshooting 121 123 network jack 8 20 networking turning off Bluetooth 38 turning off wireless Ethernet 37 turning on Blueto...

Page 157: ...59 61 62 button 11 27 changing modes 64 changing plans 65 connector 9 16 conserving battery power 62 EmPower adapter 63 extending battery life 62 Hibernate mode 63 Hybrid Sleep mode 27 63 indicator 6 22 international adapter 73 management 57 62 plans 65 Sleep mode 22 27 63 source problems 18 SpeedStep settings 65 status box 27 status indicator 6 surge protector 18 troubleshooting 126 turning off n...

Page 158: ...g resetting notebook 23 restarting notebook 23 restoring defaults 90 drivers 80 81 programs 80 81 software 80 81 system 80 Windows 80 with Gateway Recovery Center 84 with Windows DVD 92 with Windows System Restore 87 right clicking 31 S safety avoiding repetitive strain 15 caring for notebook 76 general precautions 134 guidelines for troubleshooting 104 posture 15 reducing eye strain 14 setting up...

Page 159: ...off 27 129 troubleshooting 129 supervisor password 72 surge protector 18 Suspend 27 S Video TV out jack 7 53 system identification label 3 system keys combinations 27 locating 26 T technical support Support 4 tips before contacting 130 telephone acoustic handset coupler 70 line protector 70 line tester 70 telephone support 130 television playing DVD on 53 S Video out jack 7 TV out jack 53 viewing ...

Page 160: ... 28 notebook 22 23 wireless Ethernet 37 wireless network 28 turning on Bluetooth 28 notebook 20 wireless Ethernet 27 wireless network 27 37 TV out S Video out jack 7 53 U upgrading 93 USB connecting device 48 port 47 48 USB port 8 user password 72 V ventilation 7 VGA port 9 49 video monitor port 9 projector port 9 S Video out jack 7 troubleshooting 129 VGA port 9 video camera connecting 48 49 volu...

Page 161: ...153 www gateway com troubleshooting 123 working safely 14 ...

Page 162: ...154 Index ...

Page 163: ......

Page 164: ...MAN MYSTIQUE REF GDE V R1 4 07 ...

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