Gateway M-7301U, Reference Manual

Page: 128 / 164

CHAPTER 9 : Troubleshooting
120
4
Click Phone and Modem Options . The Phone and
Modem Options dialog box opens.
5
Click the Modems tab.
6
Click your modem, then click Properties . The
Modem Properties dialog box opens.
7
Click the Diagnostic tab, then click Query Modem .
If information about the modem appears, the
modem passed diagnostics. If no modem
information is available, a white screen appears with
no data, or if you get an error such as
port already
open or the modem has failed to respond , the
modem did not pass diagnostics.
The modem is noisy when it dials and connects
•
When your modem tries to connect to another modem,
it begins
handshaking . Handshaking is a digital “getting
acquainted” conversation between the two modems
that establishes connection speeds and communication
protocols. You may hear unusual handshaking sounds
when the modems first connect. If the handshaking
sounds are too loud, you can turn down the modem
volume.
To turn down the modem volume:
1
Click ( Start ), then click Control Panel . The
Control Panel window opens.
2
Click Hardware and Sound .
3
Click Phone and Modem Options . The Phone and
Modem Options dialog box opens.
4
Click the Modems tab.
5
Click the modem you want to adjust, then click
Properties . The Modem Properties dialog box
opens.
6
Click the Modem tab, then adjust the Speaker
volume control.
7
Click OK twice to close the Phone and Modem
Options dialog box.
Help
For more information about modem troubleshooting,
click
Start
, then click
Help and Support
. Type the keyword
modem troubleshooting
in the
Search Help box
, then press
E
NTER
.