Gateway FX6800, Reference Manual

Page: 114 / 154

CHAPTER 7: Troubleshooting
108
If your computer has a v.90 modem, the speed at which you
can upload (send) data is limited to 33.6K. If your computer
has a v.92 modem, the speed at which you can upload data
is limited to 48K. Your ISP may not support 48K uploads.
Your fax communications program only sends and receives
faxes at 14,400 bps when you have a 56K modem
•
Current fax technology only supports a maximum send
and receive rate of 14,400 bps.
The modem is not recognized by your computer
•
Make sure that the line connected to the modem is
working and plugged into the appropriate port on your
computer. See your hardware reference or setup poster
to make sure that the connections have been made
correctly.
•
If the modem shares the telephone line with another
device, make sure that the telephone line is not in use
(for example, someone is on the telephone, or another
modem is in use).
•
Use the modem cable that came with your computer.
Some telephone cables do not meet cable standards and
may cause problems with the connection.
•
Shut down and restart your computer.
•
Run Windows modem diagnostics.
To run modem diagnostics:
1
Close all open programs.
2
Click Start , then click Control Panel . The Control
Panel window opens.
3
Click Hardware and Sound , then click Phone and
Modem Options . The Phone and Modem Options
dialog box opens.
4
Click the Modems tab, click your modem, then click
Properties . The Modem Properties dialog box
opens.
5
Click the Diagnostic tab, then click Query Modem .
If information about the modem appears, the
modem passed diagnostics. If no modem
information is available, a white screen appears with
no data, or if you get an error such as
port already
open or the modem has failed to respond , the
modem did not pass diagnostics.
8511858.book Page 108 Monday, December 18, 2006 10:51 AM