Gateway E-9520T User Manual Download

Page: 123 / 126

Index

www.gateway.com

117

static electricity

surge protectors

troubleshooting

uninterruptible power supply

(UPS)

power board

replacing

power distribution board

installing

power supply

installing

manageability connector

uninterruptible

power supply module

adding

power-on self-test

processor

heat sink

installing

replacing

troubleshooting

RAID drives

installing

RAM

see

memory

rear fan

recovering

BIOS

removing

CD or DVD drive

PCI riser assembly

see

installing

see

removing

system fans

removing hard drive

replacing

power board

power distribution board

see

installing

reset button

resetting

BIOS

resources

interrupts

memory map

riser card

RJ-45 serial port

safety

general precautions

110

guidelines for troubleshooting

static electricity

SAS/SATA

backplane

screen

cleaning

troubleshooting

SDRAM

see

memory

security

locking server

set passwords

setting up in BIOS

supervisor password

system

user passwords

using password

Security menu

BIOS Setup utility

security switch connector

location

sensor type codes

sensors

serial number

serial port

server

back

identifying

interior

starting

turning off

turning on

Server Companion DVD

Server menu

BIOS Setup utility

setting up

hardware

operating system

safety precautions

110

Setup utility

see

BIOS Setup utility

slots

memory

specifications

electronic

environmental

system

system board

starting server

static electricity

supervisor password

see

administrator password

support

telephone

surge protector

system

administration

control

ID indicator

interrupts

management

security

specifications

startup

system board

components

connectors

installing

replacing

specifications

system board LEDs

system configuration

protecting with passwords

system fans

installing

removing

replacing

system recovery

recording BIOS configuration

tape drive

cleaning

location

technical support

Customer Care

resources

tips before contacting

telephone support

training

Gateway Learning Libraries

troubleshooting

add-in card

battery

beep codes

BIOS

card

diagnostic LEDs

error messages

expansion card

general guidelines

general safety guidelines

hard drive

Internet connection

keyboard

LED information

master boot record

memory

monitor

optical drive

power

Summary of Contents for E-9520T

Page 1: ...USER GUIDE Gateway E 9520T Server ...

Page 2: ......

Page 3: ...ning off your server 16 Setting up the operating system 17 Initial hardware settings 17 Chapter 3 Maintaining Your Server 19 Caring for your server 20 Cleaning your server 20 Preparing for system recovery 21 Recording the BIOS configuration 21 System administration 22 Gateway System Manager 22 Server security 22 Identifying your server 23 Updating the baseboard management controller firmware 23 Us...

Page 4: ...essor 46 Replacing a power supply module and power board 48 Adding an additional power supply module 49 Replacing the power distribution board 49 Replacing the hot swap backplanes 51 Installing and removing a mezzanine board 53 Replacing the CMOS battery 55 Replacing the system board 56 Chapter 5 Using the BIOS Setup Utility 59 Opening the BIOS Setup utility 60 Updating the BIOS 60 Recovering the ...

Page 5: ... 85 Power 85 Processor 86 Appendix A Server Specifications 87 System specifications 88 System board specifications 89 Environmental specifications 90 Electronic specifications 90 Memory map 90 Interrupts 91 Connector pinouts 91 Additional specifications 96 Appendix B BIOS Settings 97 Appendix C Safety Regulatory and Legal Information 109 Index 115 ...

Page 6: ...Contents www gateway com iv ...

Page 7: ...CHAPTER 1 1 CheckingOutYourGatewayServer Front Back Interior System board Hot swap backplanes Getting Help ...

Page 8: ... gateway com 2 Front Optical drive Second optical drive optional NMI button System fault LED Reset button NIC status LED ID button ID LED Hard drive cages Power LED Power button Case cover lock Dual USB ports Diskette drive optional SMIL connector ...

Page 9: ...and LEDs PS 2 mouse port PS 2 keyboard port Dual USB ports Serial port VGA port ID LED Dual NIC connectors RJ 45 Management port RJ 45 AC power connector Power supply status LED Power supply module Case cover thumbscrew Case cover thumbscrew ...

Page 10: ...ntion locks can be hot swapped while the server is on Server components with blue handles or retention locks can only be removed when the server is turned off Feature Feature 1 Power supply 5 Front panel 2 Power distribution board 6 Hard drive bays 3 System fans hot swap 7 SAS SATA backplane 4 5 25 device bays 8 System board ...

Page 11: ... 2 PCI X 64 bit 66 MHz expansion slot J43 27 Processor power connector J5 3 PCI 32 bit 33 MHz expansion Slot J41 28 Processor 1 4 PCI E x8 expansion slot with x4 speed J39 29 SMIL connector J47 5 PCI E x8 expansion slot with x4 speed J37 30 Processor 2 6 PCI E x16 expansion slot with x8 speed J35 31 Fan board connector J29 ...

Page 12: ...tor J4 39 IDE connector J54 15 System fan connector J3 40 Floppy connector J49 16 Main power connector J7 41 PCI X mezzanine board connector J44 17 DIMM 1 socket J11 42 Front panel USB connector J56 18 DIMM 2 socket J13 43 Mini SAS connector J50 19 DIMM 3 socket J14 44 Onboard SATA connector 0 J55 20 DIMM 4 socket J18 45 Onboard SATA connector 5 J51 21 DIMM 5 socket J21 46 Chassis intrusion connec...

Page 13: ...ture 1 SAS SATA hard drive connector 0 6 I2 C and system ID connector 2 SAS SATA hard drive connector 1 7 I2C and system ID connector 3 SAS SATA hard drive connector 2 8 Backplane power connector 4 SAS SATA hard drive connector 3 9 Backplane SAS connector 5 SAS SATA hard drive connector 4 ...

Page 14: ...e Blinking Hard drive activity Red On Hard drive fault Red Blinking Hard drive rebuilding Off No hard drive LAN front Identify NIC status Front panel Blue On LAN link for any NIC Blinking LAN activity for any NIC Off No link for any NIC NIC status LEDs Identify NIC states Front panel and back I O panel RJ 45 connectors Green Yellow LED 1 Green On NIC linked LED 1 Green Blinking NIC activity LED 1 ...

Page 15: ...ions see Using Your Server Companion DVD Gateway Web site Gateway provides a variety of information on its Web site to help you use your server Visit the Gateway Web site at support gateway com for Technical documentation and product guides Technical tips and support Updated hardware drivers Order status Frequently asked questions FAQs Telephone support You can access a wide range of services thro...

Page 16: ...CHAPTER 1 Checking Out Your Gateway Server www gateway com 10 ...

Page 17: ...CHAPTER 2 11 SettingUpYourServer Setting up the hardware Protecting from power source problems Starting your server Setting up the operating system Initial hardware settings ...

Page 18: ...problems Surgeprotectors lineconditioners anduninterruptiblepower suppliescanhelp protect your server against power source problems Surge protectors Caution High voltages can enter your server through the power cord and the modem and network connections Protect your server by using a surge protector If you haveamodem useasurgeprotector that has the appropriate type of modem jack During an electric...

Page 19: ... remove and install the bezel 1 Follow the instructions in Preventing static electricity discharge on page 28 Make sure that you turn off the server then unplug the power cord s and all other cables connected to the server 2 If the server is mounted in a cabinet remove the server from the cabinet For instructions see the instructions that accompanied the rail kit 3 If the bezel door is installed u...

Page 20: ...nstall the bezel align the right side of the bezel with the right side of the chassis at a 45 angle then insert the three tabs on the right side of the bezel into the slots in the chassis 8 Swing the left side of the bezel in to the chassis until the three tabs on the left side of the bezel snap into place 9 Close the server case by following the instructions in Closing the server case on page 30 ...

Page 21: ...you are using one is turned on Caution When you connect peripheral devices to the server make sure thatyour serverand devices are turned off and the power cords are unplugged Make sure that all cables are connected securely to the correct ports and jacks on the back of the server To start the server 1 Turn on any peripheral devices connected to the server 2 Press the power button The power LED tur...

Page 22: ...ver the power on self test POST routine checks the server memory and components If POST finds any problems the server displays error messages Write down any error messages that you see then see Error messages on page 68 and Beep codes on page 75 for troubleshooting information Turning off your server Every time you turn off your server first shut down the operating system You may lose data if you ...

Page 23: ...ings for your specific network If you are installing an operating system because it was not already installed by Gateway see the appropriate installation guide for instructions Initial hardware settings Your server comes from the manufacturer with the correct initial hardware settings to operate your server as configured However you might want to change settings to reflect a tasking change a chang...

Page 24: ...CHAPTER 2 Setting Up Your Server www gateway com 18 ...

Page 25: ... 19 MaintainingYourServer Caring for your server Preparing for system recovery System administration Identifying your server Updating the baseboard management controller firmware Using your Server Companion DVD ...

Page 26: ...ms and can cause the server to overheat Cleaning your server Keeping your server clean and the vents free from dust helps keep your server performing at its best Your server cleaning kit could include A soft lint free cloth Glass cleaner An aerosol can of air with a narrow straw like extension Isopropyl alcohol Cotton swabs A tape drive cleaning cartridge if a tape drive is installed A CD drive cl...

Page 27: ...e a soft cloth dampened with glass cleaner to clean the screen Never spray cleaner directly onto the screen Cleaning the tape drive If you use a tape drive to back up your files regular maintenance will lengthen the life of the drive To maintain the drive s reliability Clean the drive monthly with the cleaning cartridge included with the drive Remove the tape from the drive whenever the drive is n...

Page 28: ...ezel then snap on the bezel The handles must be installed for the bezel to snap on For instructions see Removing and installing the bezel on page 13 2 Insert the key into the lock and rotate it turn clockwise To unlock it rotate the key turn counter clockwise Using BIOS security passwords To prevent unauthorized use of the server you can set server startup passwords Set an administrator password t...

Page 29: ...l of the server The yellow ID LED front and the blue ID LED back turn on For the location of these LEDs see LED information on page 8 2 To turn off the indicator press the ID button Updating the baseboard management controller firmware The baseboard management controller BMC performs several system management functions such as Monitoring server components FRU and sensor data records SDR the inform...

Page 30: ...s documents for your server and for some optional components You can view the documents with the Acrobat Reader version 4 0 and above To view documents 1 Insert the Server Companion DVD into the DVD drive on a computer running the Windows operating system The Gateway Application and Driver Recovery window opens OR If the window does not open run the file Runmenu exe on the DVD 2 Click Documentatio...

Page 31: ...e files manually open the Drivers folder on the Server Companion DVD then open the appropriate subfolder To extract drivers and programs to diskettes 1 Insert the Server Companion DVD into your server s DVD drive The Gateway Application and Driver Recovery window opens OR If the window does not open automatically run the file Runmenu exe on the DVD 2 Click Extract Drivers 3 Click your server model...

Page 32: ...nt Although the Server Companion DVD is bootable it does not include network operatingsystemfilesandis notintended to restore your operating system To boot to this DVD 1 With your server turned on insert the ServerCompanionDVD into the DVD drive 2 Restart your server A message appears asking you to select an option 3 Press any key to boot from the DVD The Gateway Options Main Menu appears 4 Follow...

Page 33: ... server case Closing the server case Installing and removing drives Installing memory Installing and removing PCI expansion cards Replacing system fans Replacing or adding a processor Replacing a power supply module and power board Replacing the hot swap backplanes Replacing the CMOS battery Replacing the system board ...

Page 34: ...crews A grounding wrist strap available at most electronic stores Getting Help If you have questions about performing any of these procedures contact Gateway Customer Care For more information see Getting Help on page 9 Preventing static electricity discharge Warning To avoid exposuretodangerouselectrical voltages and moving parts turn off your server and unplug the power cords and modem cable bef...

Page 35: ...einstall the cover before you turn on the server Operating the server without the cover in place will cause the server to overheat Because the components inside your server are extremely sensitive to static electricity make sure that you follow the instructions at the beginning of this chapter to avoid static electricity damage To open the server Warning This server may have two power cords To dis...

Page 36: ...e the server case 1 Make sure that all of the internal cables are arranged inside the case so they will not be pinched when you close the case 2 Place the cover on the side of the case then slide it forward until it snaps into place 3 Tighten the two thumbscrews to hold the cover in place 4 Lock the case cover lock on the front panel of the case then close the bezel 5 Reconnect the power cords and...

Page 37: ...he optical drive is not hot swappable Before installing or removing the drive make sure that power is turned off and the power cord s is unplugged 1 Follow the instructions in Preventing static electricity discharge on page 28 Make sure that you turn off the server then unplug the power cord s and all other cables connected to the server 2 Follow the instructions in Opening the server case on page...

Page 38: ...al drive from the rack configuration press the release tab 1 marked PUSH and pull the optical drive 2 out of the chassis 6 Remove the four screws 3 from the sides of the optical drive 7 Install the four screws 1 you removed in the previous step on the sides of the new optical drive ...

Page 39: ...nt drives must conform to Gateway standards Use this procedure to add or replace a hard drive in a hot swap bay Your server supports as many as ten 1 inch high 3 5 inch hot swap SATA and SATA II hard drives or ten 1 inch high 3 5 inch hot swap SAS hard drives You can purchase additional drives through your Gateway Sales or Customer Care representative To remove and install a hot swap hard drive Ca...

Page 40: ...re replacing a hard drive remove the four screws that secure the old hard drive to the drive tray then remove the drive from the tray OR If you are adding a hard drive remove the four screws that secure the dummy hard drive to the drive tray then remove the dummy hard drive from the tray 3 Using the four screws you removed install the new hard drive into the drive tray Screw Screw Screw Screw ...

Page 41: ...erver and are installed in unused drive bays Installing the optional diskette drive To install the optional diskette drive Caution The diskette drive is not hot swappable Before installing or removing the drive make sure that power is turned off and the power cord s is unplugged 1 Follow the instructions in Preventing static electricity discharge on page 28 Make sure that you turn off the server t...

Page 42: ...tual hard drive carriers in your server 5 Push the diskette drive tray 2 into the chassis from the front and secure it with the four screws 3 included in the optional diskette drive kit 6 Align the diskette drive with the two clips on the side of the diskette drive carrier 4 then press the diskette drive 5 down firmly until it snaps into place ...

Page 43: ...h the diskette drive assembly into the drive bay until it snaps into place 9 Connect the data and power cables to the back of the diskette drive 10 Reinstall the bezel if required by snapping it into place on the front of the chassis 11 Follow the instructions in Closing the server case on page 30 12 Reconnect all power cords and peripheral device cables then turn on the server ...

Page 44: ...ur channel mode Memory Mirroring and Memory Sparing can be enabled in the BIOS setup menu see Using the BIOS Setup Utility on page 59 Caution All DIMMs installed must be the same speed Do not install more than four dual rank DIMMs or the BIOS will generate a memory configuration error DIMM banks must be populated using the following guidelines Memory slots DIMM Installation Options Non redundant M...

Page 45: ...GB 2 GB 16 GB 4 GB 4 GB 4 GB 4 GB 4 GB 4 GB 4 GB 4 GB 32 GB DIMM Installation Options Non redundant Mode DIMM DIMM1 DIMM2 DIMM3 DIMM4 DIMM5 DIMM6 DIMM7 DIMM8 Total Usable Memory DIMM Installation Options Mirrored Mode DIMM DIMM1 DIMM2 DIMM3 DIMM4 DIMM5 DIMM6 DIMM7 DIMM8 Total Usable Memory 4 512 MB 512 MB 512 MB 512 MB 1 GB 1 GB 1 GB 1 GB 1 GB 2 GB 2 GB 2 GB 2 GB 2 GB 4 GB 4 GB 4 GB 4 GB 4 GB 8 GB...

Page 46: ... the notch on the new module with the notch in the memory module slot then press the module firmly into the slot The tabs on the sides of the memory slot should secure the memory module automatically DIMM Installation Options Sparing Mode DIMM DIMM1 DIMM2 DIMM3 DIMM4 DIMM5 DIMM6 DIMM7 DIMM8 Total Usable Memory 2 512 MB 512 MB 512 MB 1 GB 1 MB 1 GB 2 GB 2 GB 2 GB 4 GB 4 GB 4 GB 4 512 MB 512 MB 512 ...

Page 47: ... one PCI 32 bit 33 MHz expansion slots Removing and installing a PCI card Caution PCI expansion cards are not hot swappable Before installing or removing a PCI card make sure that power is turned off and the power cords are unplugged To remove and reinstall a PCI expansion card 1 Follow the instructions in Preventing static electricity discharge on page 28 Make sure that you turn off the server th...

Page 48: ... card out of the chassis Caution Make sure that you only plug a PCI X expansion card into the PCI X slot Plugging a PCI X expansion card into a PCI slot may damage the PCI X card 6 Position the new PCI expansion card over the PCI slot then press the PCI expansion card into the PCI slot 7 From the back of the server push the expansion card latch in to the locked position 8 If you opened the card gu...

Page 49: ...y look different than the actual hard drive carriers in your server Important The system fans are hot swappable and can be replaced without turning off your server To replace a system fan 1 Follow the instructions in Opening the server case on page 29 but do not turn off the server 2 Determine which fan needs to be replaced by noting which fan has an orange LED turned on 3 Squeeze the two clips on...

Page 50: ...he server then unplug the power cord s and all other cables connected to the server 2 Follow the instructions in Opening the server case on page 29 3 Remove the system fans by following the instructions in To replace a system fan on page 43 4 Loosen the two screws 2 on the sides of the fan cage then lift the fan cage 3 out of the chassis 5 Remove the cables from the fan board 6 Loosen the thumbscr...

Page 51: ...de it toward the power supply to lock it down 9 Tighten the thumbscrew to secure the fan board in place 10 Connect the cables to the fan board 11 Place the fan cage on the fan board then tighten the two screws previously loosened to secure the fan cage in place 12 Insert the fans into the fan cage until they click into place 13 Follow the instructions in Closing the server case on page 30 ...

Page 52: ...pgrading your server from one processor to two you may need to reconfigure your operating system so it can recognize the additional processor For instructions see your operating system s documentation 1 Install the most current BIOS version For instructions see Updating the BIOS on page 60 2 Follow the instructions in Preventing static electricity discharge on page 28 Make sure that you turn off t...

Page 53: ...ated Do not force the processor into the socket to avoid bending the pins or damaging the processor If the processor does not fit completely check its orientation and check for bent pins 8 Insert the new processor into the socket making sure that the gold triangle on the corner is situated as shown in the following illustration 9 When the processor is oriented correctly and in place press it firml...

Page 54: ...outlet that is appropriate for the supplied AC power cords Your server uses as many as two 725 W hot swappable power supply modules optional If your server has both power supply modules installed the modules act as redundant hot swappable power supplies If one of the two power supplies fails the other power supply supports the server while you replace the failed power supply You do not need to tur...

Page 55: ...ssis then use the finger recesses to pull the dummy power supply 2 out of the chassis Caution If you remove either of the power supplies for any reason you must install a dummy power supply to ensure proper airflow and cooling 2 Push the new power supply module into the server with the retaining clip on the top until it clicks into place 3 Connect the AC power cord for the new power supply module ...

Page 56: ...r supply cable box is connected to the power supply connector s on the power supply ies 8 Align the new power distribution board with the power supply cage and the standoffs then push it down onto the standoffs 9 Slide the power distribution board toward the side of the chassis then tighten the thumbscrew to secure it to the chassis 10 Reconnect the power cables See System board on page 5 for the ...

Page 57: ...ove it by pulling it straight off the front of the server 4 Remove all of the hot swap drive carriers from the server and make note of which bay you remove each drive from For instructions see Removing and installing a hard drive on page 33 5 Lay the chassis on its side to make it easier to work on 6 Remove the system fans following the instructions in Replacing system fans on page 43 7 Disconnect...

Page 58: ...he front of the chassis until it clicks into place 14 Reconnect all cables to the backplane 15 Replace the system fans by following the instructions in Replacing system fans on page 43 16 Set the chassis upright if necessary 17 Follow the instructions in Closing the server case on page 30 18 Reinstall the hot swap drives back into the server Make sure that you install the drives into the same bays...

Page 59: ...nd all other cables connected to the server 2 Follow the instructions in Opening the server case on page 29 3 Set the chassis on its side to make it easier to work on 4 Determine which connector the mezzanine board fits PCI E or PCI X and position the board accordingly 5 Align the holes on one side of the board with the plastic standoffs 1 and the mezzanine board slot 6 Push down on the board 2 to...

Page 60: ... server case on page 30 To remove a mezzanine board 1 Follow the instructions in Preventing static electricity discharge on page 28 Make sure that you turn off the server then unplug the power cord s and all other cables connected to the server 2 Follow the instructions in Opening the server case on page 29 3 Set the chassis on its side to make it easier to work on 4 Remove the cables from the mez...

Page 61: ...ver then follow the instructions in Preventing static electricity discharge on page 28 5 Follow the instructions in Opening the server case on page 29 6 Set the chassis on its side to make it easier to work on 7 Locate the old battery on the system board and note its orientation You will need to install the new battery the same way 8 Push the battery retention clip away from the battery until the ...

Page 62: ... side to make it easier to work on 4 Remove thePCIexpansioncardsbyfollowing theinstructions in Installing and removing PCI expansion cards on page 41 5 Remove the memory modules by following the instructions in Installing memory on page 38 6 Remove the heat sinks and processors by following the instructions in Replacing or adding a processor on page 46 7 Disconnect all cables from the system board...

Page 63: ...bles you removed in Step 7 14 Reinstall the memory by following the instructions in Installing memory on page 38 15 Replace the processor s and heatsink s by following the instructions in Replacing or adding a processor on page 46 16 Reinstall the PCI expansion cards by following the instructions in Installing and removing PCI expansion cards on page 41 17 Return the chassis to its upright positio...

Page 64: ...CHAPTER 4 Installing Components www gateway com 58 ...

Page 65: ...CHAPTER 5 59 UsingtheBIOSSetupUtility Opening the BIOS Setup utility Updating the BIOS Resetting the BIOS ...

Page 66: ... other tasks 2 Select one of these menus Main gives you access to basic information and settings related to your server s hardware and configuration Advanced gives you access to information and settings for PCI peripheral devices memory and the chipset Boot gives you access to information and settings for startup features and startup sequences Security gives you access to settings related to syste...

Page 67: ...may not be successful If the system continues to try to boot from the new corrupted BIOS you can manually recover the old BIOS so you can try another update Also if the ROM image is damaged the system automatically enters recovery mode and updates the system ROM without the boot block Important This method does not work if the keyboard is connected through the KVM switch To recover the old BIOS 1 ...

Page 68: ...ower cords and turn on the server The BIOS recovery is initiated 7 While the BIOS is being recovered the monitor displays a blue screen and the server will beep continually The process is complete when the server stops beeping 8 Remove the diskette the CD or DVD or the bootable USB disk on key 9 Turn off the server then disconnect the power cords and all other cables connected to the server 10 Fol...

Page 69: ...ton 5 Release both buttons at the same time The BIOS is reset To reset the BIOS using the system board jumper 1 Follow the instructions in Preventing static electricity discharge on page 28 Make sure that you turn off the server then unplug the power cord s and all other cables connected to the server Caution Moving the jumper while the power is on can damage your server Always turn off the server...

Page 70: ...ord s and all other cables connected to the server Caution Moving the jumper while the power is on can damage your server Always turn off the server and unplug the power cords and all other cables before changing the jumper 2 Follow the instructions in Opening the server case on page 29 3 Install a jumper across pins 1 2 of header J59 A 4 Follow the instructions in Closing the server case on page ...

Page 71: ...CHAPTER 6 65 Troubleshooting Telephone support Tutoring and training Safety guidelines Error messages Understanding sensors and sensor readings Troubleshooting ...

Page 72: ...facturer s documentation and technical support resources If you have how to questions about using a program see The program s online Help The program s documentation Your operating system s documentation The software or hardware manufacturer s Web site See Troubleshooting on page 74 Have your client ID serial number usually located on the back of your server case and order number available along w...

Page 73: ...l service Get tutorial assistance for software issues 800 229 1103 charged to your credit card Gateway Customer Care Talk to a Gateway Customer Care representativeaboutanon tutorialtechnical support question 877 485 1464 US say the word Server 800 846 3609 Canada and Puerto Rico 605 232 2191 all other countries Sales accounting and warranty Get information about available systems pricing orders bi...

Page 74: ...re damaged Liquid has been spilled into your server Your server was dropped The case was damaged Instead unplugyour server andcontact a qualified computer technician Error messages These messages often indicate procedural errors such as typing an incorrect keystroke or trying to save a file to a write protected diskette Some messages however may indicate a problem that requires further troubleshoo...

Page 75: ...vice configured as Primary Master could not be correctly initialized by the BIOS This message is typically displayed when the BIOS is trying to detect and configure IDE ATAPI devices in POST Primary Slave Hard Disk Error The IDE ATAPI device configured as Primary Slave could not be correctly initialized by the BIOS This message is typically displayed when the BIOS is trying to detect and configure...

Page 76: ... indicate the need to replace the hard disk S M A R T Command Failed The BIOS tried to send a S M A R T message to a hard disk but the command transaction failed This message can be reported by an ATAPI device using the S M A R T error reporting standard S M A R T failure messages may indicate the need to replace the hard disk S M A R T Status BAD Backup and Replace A S M A R T capable hard disk s...

Page 77: ...n in POST NVRAM Bad The NVRAM data used to store Plug n Play PnP data was not used for system configuration in POST due to a data error Static Resource Conflict Two or more Static Devices are trying to use the same resource space usually Memory or I O PCI I O conflict A PCI adapter generated an I O resource conflict when configured by BIOS POST PCI ROM conflict A PCI adapter generated an I O resou...

Page 78: ... the BIOS or that the CMOS is not retaining its data due to malfunction This error can typically be resolved by using AMIBIOS Setup Miscellaneous messages Keyboard Error Keyboard is not present or the hardware is not responding when the keyboard controller is initialized Keyboard Interface Error Keyboard Controller failure This may indicate a problem with system hardware System Halted The system h...

Page 79: ... operating range 1 7848 Volts Voltage 1 2V Normal operating range 1 2125 Volts Temperature CPU0 Diode 1 Normal operating range 25 deg C Temperature CPU0 Diode 2 Normal operating range 25 deg C Temperature CPU1 Diode 1 Upper Non recoverable 128 deg C Temperature CPU1 Diode 2 Upper Non recoverable 128 deg C Temperature MCH Ambient Normal operating range 22 deg C Temperature FBD Ambient Normal operat...

Page 80: ...BIOS Setup utility by pressing and holding F2 while your server restarts Check your configuration settings When diagnosing problems press the non maskable interrupt NMI button to put the server into a halt state For the location of the button see Front on page 2 If an error occurs in a program see its documentation or online help Battery replacement Warning To avoid bodily injury do not attempt to...

Page 81: ...1 beep 3 Base memory read write test error Same as for 1 beep 4 System board timer not operational Possible system board malfunction To eliminate the possibility of an add in card problem remove all expansion cards If the beep code occurs even when all expansion cards have been removed the system board is at fault If the beep code does not occur when the expansion cards have been removed one of th...

Page 82: ...rver identification enabled System Fault Visible fault warning Front panel Red Off No fault Blinking Non critical system fault On Critical system fault Hard drive tray Indicate drive status and activity On each hard drive tray Blue or Red Blue On Hard drive okay Blue Blinking Hard drive activity Red On Hard drive fault Red Blinking Hard drive rebuilding Off No hard drive LAN front Identify NIC sta...

Page 83: ...time data area Also initialize BIOS modules on POST entry and GPNV area Initialized CMOS as mentioned in the Kernel Variable wCMOSFlags 04 Check CMOS diagnostic byte to determine if battery power is OK and CMOS checksum is OK Verify CMOS checksum manually by reading storage area If the CMOS checksum is bad update CMOS with power on default values and clear passwords Initialize status register A In...

Page 84: ...Allocate memory for ADM module and uncompress it Give control to ADM module for initialization Initialize language and font modules for ADM Activate ADM module 33 Initialize the silent boot module Set the window for displaying text information 37 Displaying sign on message CPU information setup key message and any OEM specific information 38 Initialize different devices through DIM See DIM code ch...

Page 85: ... password if installed A1 Clean up work needed before booting to operating system A2 Take care of runtime image preparation for different BIOS modules Fill the free area in F000h segment with 0FFh Initializes the Microsoft IRQ Routing Table Prepares the runtime language module Disables the system configuration display if needed A4 Initialize runtime language module A7 Display the system configurat...

Page 86: ... Bootblock code Do additional chipset initialization Re enable CACHE Verify that flat mode is enabled D4 Test base 512 KB memory Adjust policies and cache first 8 MB Set stack D5 Bootblock code is copied from ROM to lower system memory and control is given to it BIOS now executes out of RAM D6 Both key sequence and OEM specific method is checked to determine if BIOS recovery is forced Main BIOS ch...

Page 87: ...I hardware Jump back to checkpoint E9 EF Read error occurred on media Jump back to checkpoint EB E9 or EA Determine information about root directory of recovery media F0 Search for pre defined recovery file name in root directory F1 Recovery file not found F2 Start reading FAT table and analyze FAT to find the clusters occupied by the recovery file F3 Start reading the recovery file cluster by clu...

Page 88: ...bers Static Device Initialization function 1 Initializes all static devices that include manual configured onboard peripherals memory and I O decode windows in PCI PCI bridges and noncompliant PCI devices Static resources are also reserved Boot Output Device Initialization function 2 Searches for and initializes any PnP PCI or AGP video devices 38 Initialize different buses and perform the followi...

Page 89: ...turned on the drive may be defective Expansion cards Your server does not recognize an expansion card Restart your server Make sure that you have installed the necessary software or driver For instructions see the card s documentation Reseat the expansion card and riser card For instructions see Installing and removing PCI expansion cards on page 41 If another slot of the correct size is available...

Page 90: ... Windows network operating system repair the master boot record using FDISK To repair the master boot record At a DOS command prompt type fdisk mbr then press ENTER Internet See also Modem You cannot connect to the Internet Make sure that your account with your Internet Service Provider ISP is set up correctly Contact your ISP technical support for help Keyboard Liquid has been spilled into the ke...

Page 91: ...wires are most obvious when the monitor displays a white background The aperture grille allows more light to pass through the screen for brighter colors and greater luminescence The damper wire is a critical part of the overall monitor design and does not negatively affect the monitor s function Power You press the power button but the server does not turn on If the power button LED is green the s...

Page 92: ...ocessor is fully seated in its socket The processor should be recognized automatically if it is installed correctly If you have upgraded your server from one processor to two you may need to reconfigure your operating system so it recognizes the additional processor For instructions see your operating system s documentation ...

Page 93: ...APPENDIX A 87 ServerSpecifications System specifications System board specifications Environmental specifications Electronic specifications Additional specifications ...

Page 94: ... and 2 back Serial VGA 1 back LAN 2 RJ 45 IPMI RJ 45 for BMC Drives standard One optical drive plus two additional 5 25 inch bays Diskette drive optional Hard drive bays Ten SATA or SAS hot swap hard drive bays PCI Cards Contains the following PCI slots 1 PCI E 16 slot with 8 speed 2 PCI E 8 slots with 4 speed 2 PCI X 64 bit 66 MHz slots 1 PCI 32 bit 33 MHz slot Power supply One 725 W hot swap pow...

Page 95: ... modules RAS features ECC Mirroring sparing Interleave 1 2 or 4 channels PCI device slot Has the following PCI slots 1 PCI E 16 slot with 8 speed 2 PCI E 8 slots with 4 speed 2 PCI X 64 bit 66 MHz slots 1 PCI 32 bit 33 MHz slot VGA On board Pilot SMC Up to 1280 1024 8 bpp or 1024 768 16 bpp LAN Intel ESB2 controller Dual onboard 10 100 1000 network interface IEEE 850 3u auto negotiation support Fu...

Page 96: ...ise Sound Pressure 50 dBA Shock Operating 5 0 g 11 mSec 1 2 sine Unpackaged 25 g velocity change 136 inches sec 40 lbs to 80 lbs Packaged Non palletized free fall in height 24 inches 40 lbs to 80 lbs Vibration Unpackaged 5 Hz to 500 Hz 2 20 g RMS random Electrostatic discharge ESD 15 kV air discharge 8kV direct contact System cooling requirement in BTU Hr 2723 BTU hour Address Range hex Amount Fun...

Page 97: ...n change these interrupts Use this information to determine how to program each interrupt Connector pinouts Main power connector J7 ISA Interrupt Description IRQ0 8254 timer IRQ1 Keyboard controller IRQ2 Cascade for IRQ9 IRQ3 Free IRQ4 Serial port IRQ5 Hot plug SCSI controller IRQ6 Diskette controller IRQ7 Free IRQ8 Real time clock IRQ9 Generic Option for SCI IRQ10 VGA IRQ11 USB IRQ12 Mouse contro...

Page 98: ...ector J5 8 Power good 9 Stand by 5 V 10 12 V 11 12 V 12 3 3 V 13 3 3 V 14 12 V 15 Ground 16 DC_ON soft on off 17 Ground 18 Ground 19 Ground 20 Key 21 5 V 22 5 V 23 5 V 24 Ground Pin Signal Name 1 Ground 2 Ground 3 Ground 4 Ground 5 12 V 6 12 V 7 12 V 8 12 V Pin Signal Name ...

Page 99: ...3 Blue 4 No connection 5 GND 6 GND 7 GND 8 GND 9 5 V 10 GND 11 No connection 12 SDA 13 HSYNC horizontal sync 14 VSYNC vertical sync 15 SCL Pin Signal Name B1 Ground B2 SATA_TX1_C_DP B3 SATA_TX1_C_DN B4 Ground B5 SATA_TX2_C_DP B6 SATA_TX2_C_DN B7 Ground B8 SB_SATA_SCLK B9 SB_SATA_SLOAD B10 Ground B11 Ground B12 Ground ...

Page 100: ..._C_DP A6 SATA_RX2_C_DN A7 Ground A8 Key A9 Ground A10 SB_SATA_SDO0 A11 SB_SATA_SDO1 A12 Ground Pin Signal Name Pin Signal Name 1 GND 2 LOWDEN_N 3 GND 4 2M_MED 5 KEY 6 DSEL3_N 7 GND 8 INDEX_N 9 GND 10 MOTON0_N 11 GND 12 DSEL1_N 13 GND 14 DSEL0_N 15 GND 16 MOTON1_N 17 MSEN 1 18 DIR_N 19 GND 20 STEP_N 21 GND 22 WDATA_N 23 GND 24 WRTEN_N Pin Signal Name ...

Page 101: ... HDSEL_N 33 GND 34 DSKCHING_N Pin Signal Name Description 1 DCD Data Carrier Detect1 2 RXDATA Receive Data 3 TXDATA Transmit Data 4 DTR Data Terminal Ready 5 GND Ground 6 DSR Data Set Ready 7 RTS Request To Send 8 CTS Clear To Send 9 RI Ring Indicate Pin Signal Name 1 Keyboard or mouse data 2 NC 3 GND 4 5 V 5 Keyboard or mouse clock 6 NC Pin Signal Name Pin Signal Name ...

Page 102: ...ur server such as memory size hard drive size and processor type visit Gateway s eSupport page at support gateway com The eSupport page also has links to additional Gateway documentation and detailed specifications for your own server Pin Signal Name 1 5 V 2 USBN Data 3 USBN Data 4 GND Pin Signal Name 1 I2 C SCL 2 I2C SDA 3 I2 C Alert 4 Ground 5 3 3 V ...

Page 103: ...APPENDIX B 97 BIOSSettings ...

Page 104: ...go screen appears during startup The BIOS Setup utility opens 3 Select menus and submenus to display setting information Caution Setting the wrong values in the Advanced Menu may cause the server to malfunction BIOS menu BIOS submenu Setting Value Main System Overview AMIBIOS CORE Build date SystemID Processor Type Speed Count System Memory Size System Time HH MM SS System Date DAY MM DD YYYY Adva...

Page 105: ...Mirrors branch space Between branches Spare Rank DIMM Sparing Total Memory Capacity Memory Redundancy Non Redundant Mirror Spare DIMM 1 Size Not Installed DIMM 2 Size Not Installed DIMM 3 Size Not Installed DIMM 4 Size Not Installed DIMM 5 Size Not Installed DIMM 6 Size Not Installed DIMM 7 Size Not Installed DIMM 8 Size Not Installed IDE Configuration ATA IDE Configuration Disabled Compatible Enh...

Page 106: ... menu Secondary IDE Slave auto detected Selects IDE Configuration sub menu Third IDE Master auto detected Selects IDE Configuration sub menu Fourth IDE Master auto detected Selects IDE Configuration sub menu Fourth IDE Slave auto detected Selects IDE Configuration sub menu SATA Port 0 auto detected SATA Port 1 auto detected SATA Port 2 auto detected SATA Port 3 auto detected SATA Port 4 auto detec...

Page 107: ...4 IRQ10 IRQ11 PS 2 Keyboard Present PS 2 Mouse Present USB Configuration USB Devices Enabled List of USB devices detected by BIOS Legacy USB Support Disabled Enabled Auto USB 2 0 Controller Mode FullSpeed 12 Mbps HiSpeed 480 Mbps BIOS EHCI Hand Off Disabled Enabled USB Mass Storage Device Configuration Selects USB Mass Storage Device Configuration submenu with USB Device enable PCI Configuration O...

Page 108: ...MzBoard Option ROM Disabled Enabled Boot Boot Settings Configuration Quick Boot Disabled Enabled Quiet Boot Disabled Enabled Bootup Num Lock On Off POST Error Pause Disabled Enabled Boot Device Priority 1st Boot Device Varies Specifies boot sequence from the available devices nth Boot Device Varies Specifies boot sequence from the available devices Hard Disk Drives 1st Drive Varies Specifies boot ...

Page 109: ...es nth Drive Varies Specifies boot sequence from the available devices Security Administrator Password Installed Not installed User Password Installed Not installed Change Administrator Password Set or clear Admin password User Access Level No Access View Only Limited Full Access Change User Password Set or clear User password Password On Boot Disabled Enabled Boot Sector Virus Protection Disabled...

Page 110: ...on BMC Device ID BMC Firmware Revision Remote Access Configuration Remote Access Disabled Enabled Serial Port Number Base address and IRQ COM1 COM2 Serial Port Mode 115200 8 n 1 57600 8 n 1 19200 8 n 1 09600 8 n 1 Flow Control None Hardware Software Redirection After BIOS POST Disabled Boot Loader Always Terminal Type ANSI VT100 VT UTF8 VT UTF8 Combo Key Support Disabled Enabled IPMI Configuration...

Page 111: ...ower Off Power On Last State Wake on RING function Disabled Enabled Plug Play BMC detection Disabled Enabled Exit Save Changes and Exit F10 Discard Changes and Exit Discard Changes Load Optimal Defaults Load Custom Defaults Save Custom Defaults BIOS menu BIOS submenu Setting Value BIOS submenu BIOS 2nd level submenu Setting Value IDE Configuration PrimaryIDEMaster All IDE drives Below is shown inf...

Page 112: ... Auto CD DVD ARMD LBA Large Mode Disabled Auto Block Multi Sector Transfer Mode Disabled Auto PIO Mode Auto 0 1 2 3 4 DMA Mode Auto SWDMA 0 2 MWDMA 0 2 UWDMA 0 6 S M A R T Auto Disabled Enabled 32Bit Data Transfer Disabled Enabled BIOS submenu BIOS 2nd level submenu Setting Value BIOS submenu BIOS 2nd level submenu Setting Value USB Configuration USB Mass Storage Device Configuration USB Mass Stor...

Page 113: ...ring returned by the USB device Emulation Type Auto Floppy Forced FDD Hard Disk CDROM Device n Only displayed if a device is detected Includes a DeviceID string returned by the USB device Emulation Type Auto Floppy Forced FDD Hard Disk CDROM BIOS submenu BIOS 2nd level submenu Setting Value ...

Page 114: ...APPENDIX B BIOS Settings www gateway com 108 ...

Page 115: ...APPENDIX C 109 Safety Regulatory and Legal Information ...

Page 116: ...youuseanextensioncordwiththissystem makesurethatthetotalampereratingontheproductspluggedintotheextensioncord doesnotexceedtheextensioncordampererating IfyoursystemisfittedwithaTVTuner cable orsatellitereceivercard makesurethattheantennaorcablesystemiselectrically groundedtoprovidesomeprotectionagainstvoltagesurgesandbuildupofstaticcharges Care during use Donotwalkonthepowercordorallowanythingtores...

Page 117: ...ringusingacompatiblemodularjackwhichisPart 68 compliant Seeinstallationinstructionsfor details TheRingerEquivalenceNumber REN isusedtodeterminethenumberofdeviceswhichmaybeconnectedtothetelephoneline Excessive RENsonatelephonelinemayresultinthedevicesnotringinginresponsetoanincomingcall Inmostareas thesumofRENsshouldnot exceedfive 5 0 Tobecertainofthenumberofdevicesthatmaybeconnectedtoaline asdeter...

Page 118: ...munications networkprotective operation andsafetyrequirements TheDepartmentdoesnotguaranteetheequipmentwilloperatetotheusers satisfaction Beforeinstallingthisequipment usersshouldmakesurethatitispermissibletobeconnectedtothefacilitiesofthelocal telecommunicationscompany Theequipmentmustalsobeinstalledusinganacceptablemethodofconnection Insomecases theinside wiringassociatedwithasingle lineindividu...

Page 119: ...quipment commonlyknownasWEEE shouldneverbedisposedofinthemunicipalwastestream residentialgarbagecollection The Crossed OutWasteBin labelaffixedtothisproductisyourremindertodisposeofyour endoflife productproperly Substancessuchasglass plastics andcertainchemicalcompoundsarehighlyrecoverable recyclable and reusable Youcandoyourpartfortheenvironmentbyfollowingthesesimplesteps Whenyourelectricalorelec...

Page 120: ...spublication atany time Duetocontinuingsystemimprovements Gatewayisnotresponsibleforinaccurateinformationwhichmayappearinthismanual For thelatestproductupdates consulttheGatewayWebsiteatwww gateway com InnoeventwillGatewaybeliablefordirect indirect special exemplary incidental orconsequentialdamagesresultingfromanydefectoromissioninthismanual evenifadvisedofthe possibilityofsuchdamages Intheintere...

Page 121: ... tape drive 21 closing case 30 CMOS battery see battery components installing 28 configuration jumper 5 connections diskette drive 5 front panel 5 IDE 5 keyboard 3 LAN 3 monitor 3 mouse 3 network 3 power 3 5 PS 2 3 RJ 45 5 serial 3 USB 2 3 VGA 3 cover panels removing 29 D DDR SDRAM see memory device drivers installing 24 Device Initialization Manager see DIM diagnostic LEDs 77 ACPI runtime checkpo...

Page 122: ...ee connections jumper location 5 K keyboard cleaning 21 port 3 troubleshooting 84 L LAN jack 3 LED information 8 76 LEDs 2 diagnostic 77 system board 8 76 line conditioners 12 location drive bays 4 fan module 4 memory slots 4 PCI riser assembly 4 power supply cage 4 processor air duct 4 lock Kensington 3 key 2 13 29 location 2 3 M Main menu BIOS Setup utility 60 maintenance cleaning 20 cleaning ca...

Page 123: ...r 66 serial port 3 server back 3 identifying 23 interior 4 starting 15 turning off 16 turning on 15 Server Companion DVD 9 24 Server menu BIOS Setup utility 60 setting up hardware 12 operating system 17 safety precautions 12 20 110 Setup utility see BIOS Setup utility slots memory 5 specifications 88 96 electronic 90 environmental 90 system 88 system board 89 starting server 15 static electricity ...

Page 124: ...es 68 technical support 66 telephone support 66 video 85 turning off server 16 turning on server 15 type codes sensor 72 U uninterruptible power supply UPS 13 updating the BIOS 60 UPS 13 USB ports internal connector 5 location 2 3 user password 22 V VGA port 3 W Web site Gateway 9 ...

Page 125: ......

Page 126: ...A MAN E 9520T USR GDE R0 10 06 ...

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