Gateway E-1600, System Manual

Page: 67 / 108

CD drive problems
59
CD drive problems
An audio CD produces no sound.
An audio CD will not play.
Probable cause Solution
The CD is loaded incorrectly Make sure the label is facing up, then try again.
The speakers are not
connected Make sure the speaker cables are connected
properly and securely.
The speaker volume is turned
down Check the volume control and turn it up if
necessary.
The speakers may be muted
through the Multimedia
volume control Click the speaker icon on the task bar. Make
sure the Mute check box is not selected.
The speakers may be faulty Connect a set of headphones to the line out
jack to test the output. If they work, replace the
speakers.
The sound card may not be
installed correctly Open the computer, then reseat the sound
card. Make sure the cables are connected
properly. Some computers do not have sound
cards because sound capabilities are built into
the system board.
The CD drive audio cable
may be installed incorrectly Open the computer and make sure the cables
are connected properly. Some computers do
not have sound cards because sound
capabilities are built into the system board.
Probable cause Solution
The CD is loaded incorrectly Make sure the label is facing up, then try again.
The CD is scratched or dirty Try cleaning the CD with a lint-free cloth. Make
sure the CD is not scratched.
8506999.book Page 59 Friday, December 15, 2000 8:22 AM