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Warranty.
Customer Limited Warranty
GATEKEEPER SYSTEMS INC. (Company) warrants that any product
manufactured or supplied by Gatekeeper Systems and found in the reasonable
judgment of Gatekeeper Systems to be defective in material or workmanship will be
repaired or replaced by Gatekeeper Systems without charge for parts and labor.
This warranty shall cover the following periods and equipment:
Camcorder System
Cameras - 1 year Battery Adapters - 1 year
Plates & Enclosure Boxes – lifetime
Gatekeeper System
Interior Cameras - 5 years
Exterior Cameras - 1 year
VCR - 1 year
GSX-900 / 1000 Digital Recorder - 1year
NiTRO
-900 / 1000 Digital Recorder – 5 years (hard drives limited to 3 years)
NiTRO
401 and NiTRO
404 Digital Recorder – 3 years
NiTRO-X 401 and NiTRO-X 404 Digital Recorder – 3 years
304SD Digital Recorder – 3 years
Kingston SDHC Memory Card – Lifetime
Lexar SDXC Memory Card – 10 Years
Gatekeeper SD Cards – 5 years
All Accessories and Other Products Not Identified above - 1 year
The warranty periods commence on the date of shipment. During the period of the
warranty the Company, at its discretion will repair and/or replace all improperly
functioning equipment caused by a manufacturer’s defect. This warranty does
not protect against accidental or intentional damage, vehicle electrical systems
generating steady state or transients, voltages or currents exceeding product
specification, loss, acts of nature, water damage, or any other event that did not
originate during the manufacturer of the product. DVR’s must be returned once
every twelve months for service otherwise warranty may be void.
The Gatekeeper Systems product including any defective part must be returned to
Gatekeeper Systems within the warranty period. The expense of delivering
Company product to Gatekeeper Systems for warranty work will be paid by the
customer. The expense of delivering Company product back to the customer will
be paid by Gatekeeper Systems. Gatekeeper Systems’ responsibility in respect to
claims is limited to making the required repairs or replacements and no claim of
breach of warranty shall be cause for cancellation or rescission of the contract of
sale. Proof of purchase complete with the serial numbers of the products
purchased will be required by the customer to substantiate any warranty claim.
All warranty work must be performed by an authorized Gatekeeper Systems
service representative.
This warranty does not cover any Gatekeeper Systems’ product that has been
subject to misuse, neglect, negligence, or accident, or that has been operated in any
way contrary to the operating instructions as specified by Gatekeeper Systems
either verbally, in writing, by instructions written on the product or in the
Gatekeeper Systems Installation and Operating Manual. This warranty does not
apply to any damage to the Gatekeeper Systems product that is the result of
improper maintenance or to any
Gatekeeper Systems’ product that has been altered or modified so as to adversely
affect the products’ operation, performance or durability or that has been
altered or modified so as to change its intended use. Gatekeeper Systems’ is not
responsible for lost or missing video.
The warranty does not extend to repairs made necessary by normal wear or by
the use of parts or accessories which are either incompatible with the Company
product or adversely affect its operation, performance or durability.
Gatekeeper Systems reserves the right to change or improve the design of any
Company product without assuming any obligation to modify any product previously
manufactured.
ALL IMPLIED WARRANTIES ARE LIMITED IN DURATION TO THE SPECIFIED PERIOD FOR
EACH PRODUCT CATEGORY AS LISTED IN THIS DOCUMENT. ACCORDINGLY, ANY
SUCH IMPLIED WARRANTIES INCLUDING MERCHANTABILITY, FITNESS FOR A
PARTICULAR PURPOSE, OR OTHERWISE, ARE DISCLAIMED IN THEIR ENTIRETY AFTER
THE EXPIRATION OF THE APPROPRIATE WARRANTY PERIOD. GATEKEEPER
SYSTEMS’ OBLIGATION UNDER THIS WARRANTY IS STRICTLY AND EXCLUSIVELY
LIMITED TO THE REPAIR OR REPLACEMENT OF DEFECTIVE PARTS, AND GATEKEEPER
SYSTEMS DOES NOT ASSUME OR AUTHORIZE ANYONE TO ASSUME FOR THEM ANY
OTHER OBLIGATION.
GATEKEEPER SYSTEMS ASSUMES NO RESPONSIBILITY FOR INCIDENTAL,
CONSEQUENTIAL OR OTHER DAMAGES INCLUDING, BUT NOT LIMITED TO THE
EXPENSE OF RETURNING THE COMPANY PRODUCT TO GATEKEEPER SYSTEMS
CORPORATE HEAD OFFICE, MECHANIC’S TRAVEL TIME, CUSTOMER LABOR EXPENSES,
TELEPHONE OR TELEGRAM CHARGES, RENTAL OF LIKE PRODUCT DURING THE TIME
WARRANTY SERVICE IS BEING PERFORMED, TRAVEL, LOSS OF USE OF THE
PRODUCT, LOSS OF TIME OR INCONVENIENCE.
Warranty Service
To obtain warranty service, the purchaser must notify the Company during the
warranty period. The Purchaser will discuss the defect or problem with a Company
technician, and once the problem has been verified the Company will issue a return
material authorization number (RMA) authorizing the purchaser to return faulty
merchandise to the Company for repair or replacement as determined by the
Company. It may be necessary for the customer to assist Gatekeeper Systems in
assessing failed product. Gatekeeper Systems may require the customer to remove
hardware, manipulate software and/or perform other diagnostic activities. Failure
to assist in and allow remote diagnostic activities may result in a service fee being
charged.
Advance replacements will be issued for the first 45 days from the date of shipment.
This Warranty applies to all Company products manufactured by Gatekeeper
Systems and sold in the United States and Canada.
This warranty gives you specific legal rights, and you may also have other rights which
vary from state to state.
USA RECEIVING FACILITY:
Gatekeeper Systems Inc.
446 Harrison Street
Sumas WA 98295
Tel. 1.604.864.6187
Fax 1.604.864.8490
Toll Free (N.A.) 1.888.666.4833
CANADA OPERATIONS:
Gatekeeper Systems Inc.
301-3 1127 Wheel Avenue
Abbotsford BC V2T 6H1
Tel. 1.604.864.6187
Fax. 1.604.864.8490
Toll Free (N.A.) 1.888.666.4833
