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Warranty.
Customer Limited Warranty
GATEKEEPER SYSTEMS INC. (Company) warrants that any product
manufactured or supplied by Gatekeeper Systems and found in the
reasonable judgment of Gatekeeper Systems to be defective in material
or workmanship will be repaired or replaced by Gatekeeper Systems
without charge for parts and labor.
This warranty shall cover the following periods and equipment:
Gatekeeper System
Interior Cameras - 5 years
Exterior Cameras - 3 years
G series DVR’s – 3 years
Gatekeeper Branded SD Cards – 3 years
Hard Drives – 1 Year
All Accessories and Other Products Not Identified above - 1 year
The warranty periods commence on the date of shipment. During the
period of the warranty the Company, at its discretion will repair and/or
replace all improperly functioning equipment caused by a
manufacturer’s defect. This warranty does not protect against
accidental or intentional damage, vehicle electrical systems generating
steady state or transients, voltages or currents exceeding product
specification, loss, acts of nature, water damage, or any other event
that did not originate during the manufacturer of the product. DVR’s
must be returned once every twelve months for service otherwise
warranty may be void.
The Gatekeeper Systems product including any defective part must be
returned to Gatekeeper Systems within the warranty period. The
expense of delivering Company product to Gatekeeper Systems for
warranty work will be paid by the customer. The expense of
delivering Company product back to the customer will be paid by
Gatekeeper Systems. Gatekeeper Systems’ responsibility in respect to
claims is limited to making the required repairs or replacements and
no claim of breach of warranty shall be cause for cancellation or
rescission of the contract of sale. Proof of purchase complete with the
serial numbers of the products purchased will be required by the
customer to substantiate any warranty claim. All warranty work must
be performed by an authorized Gatekeeper Systems service
representative.
This warranty does not cover any Gatekeeper Systems’ product
that has been subject to misuse, neglect, negligence, or accident, or
that has been operated in any way contrary to the operating
instructions as specified by Gatekeeper Systems either verbally, in
writing, by instructions written on the product or in the Gatekeeper
Systems Installation and Operating Manual. This warranty does not
apply to any damage to the Gatekeeper Systems product that is the
result of improper maintenance or to any Gatekeeper Systems’
product that has been altered or modified so as to adversely affect
the products’ operation, performance or durability or that has
been altered or modified so as to change its intended use.
Gatekeeper Systems’ is not responsible for lost or missing video.
The warranty does not extend to repairs made necessary by normal wear
or by the use of parts or accessories which are either incompatible with the
Company product or adversely affect its operation, performance or
durability.
Gatekeeper Systems reserves the right to change or improve the design of
any Company product without assuming any obligation to modify any product
previously manufactured.
ALL IMPLIED WARRANTIES ARE LIMITED IN DURATION TO THE SPECIFIED
PERIOD FOR EACH PRODUCT CATEGORY AS LISTED IN THIS DOCUMENT.
ACCORDINGLY, ANY SUCH IMPLIED WARRANTIES INCLUDING
MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, OR OTHERWISE,
ARE DISCLAIMED IN THEIR ENTIRETY AFTER THE EXPIRATION OF THE
APPROPRIATE WARRANTY PERIOD. GATEKEEPER SYSTEMS’ OBLIGATION
UNDER THIS WARRANTY IS STRICTLY AND EXCLUSIVELY LIMITED TO THE
REPAIR OR REPLACEMENT OF DEFECTIVE PARTS, AND GATEKEEPER
SYSTEMS DOES NOT ASSUME OR AUTHORIZE ANYONE TO ASSUME FOR
THEM ANY OTHER OBLIGATION.
GATEKEEPER SYSTEMS ASSUMES NO RESPONSIBILITY FOR INCIDENTAL,
CONSEQUENTIAL OR OTHER DAMAGES INCLUDING, BUT NOT LIMITED TO
THE EXPENSE OF RETURNING THE COMPANY PRODUCT TO GATEKEEPER
SYSTEMS CORPORATE HEAD OFFICE, MECHANIC’S TRAVEL TIME, CUSTOMER
LABOR EXPENSES, TELEPHONE OR TELEGRAM CHARGES, RENTAL OF LIKE
PRODUCT DURING THE TIME WARRANTY SERVICE IS BEING PERFORMED,
TRAVEL, LOSS OF USE OF THE PRODUCT, LOSS OF TIME OR INCONVENIENCE.
Warranty Service
To obtain warranty service, the purchaser must notify the Company during
the warranty period. The Purchaser will discuss the defect or problem with a
Company technician, and once the problem has been verified the Company will
issue a return material authorization number (RMA) authorizing the purchaser
to return faulty merchandise to the Company for repair or replacement as
determined by the Company. It may be necessary for the customer to assist
Gatekeeper Systems in assessing failed product. Gatekeeper Systems may
require the customer to remove hardware, manipulate software and/or
perform other diagnostic activities. Failure to assist in and allow remote
diagnostic activities may result in a service fee being charged.
Advance replacements will be issued for the first 45 days from the date of
shipment.
This Warranty applies to all Company products manufactured by
Gatekeeper Systems and sold in the United States and Canada.
This warranty gives you specific legal rights, and you may also have other rights
which vary from state to state.
USA RECEIVING FACILITY:
Gatekeeper Systems Inc.
446 Harrison Street
Sumas WA 98295
Tel. 1.604.864.6187
Fax 1.604.864.8490
Toll Free (N.A.) 1.888.666.4833
CANADA OPERATIONS:
Gatekeeper Systems Inc.
301-3 1127 Wheel Avenue
Abbotsford BC V2T 6H1
Tel. 1.604.864.6187
Fax. 1.604.864.8490
Toll Free (N.A.) 1.888.666.4833
