14
TROUBLESHOOTING
PROBLEM
POSSIBLE CAUSE
CORRECTIVE ACTION
Burner doesn’t stay
lit.
1. Thermocouple and tilt switch
are broken.
1. Press down and rotate the control
knob, holding it down for at least
30 seconds, then release. If the
burner doesn't stay lit, contact
customer service at
1-800-643-0067, 8 a.m. - 8 p.m.,
EST, Monday – Friday.
Burner doesn’t light.
1. Gas pressure is low.
2. Blockage in orifice and gas
line.
3. Blockage in venturi tube.
4. Distance between the igniter
pin and thermocouple is
incorrect.
5. No sparks appear when
lighting.
1. Turn control knob to “OFF”
position and replace cylinder.
2. Clear blockage.
3. Clean venturi tube.
4. Adjust the distance between
igniter pin and thermocouple to
0.12-0.2 in.
5. Check whether igniter wires are
properly connected to the igniter.
Burner flame is low.
Note:
Heater
operates at reduced
efficiency below
40°F.
1. Outdoor temperature is less
than 40°F and cylinder is less
than 1/4 full.
2. Control knob is not fully "ON"
or there is a blockage.
1. Turn control knob to “OFF”
position and replace a full cylinder.
2. Check control knob setting and
check burner and orifices for
blockage.
Carbon buildup.
1. Dirt or film on reflector and
emitter.
1. Clean reflector and emitter.
