Version 2, 16
th
March 2021, Page
8
of
9
TROUBLESHOOTING
PROBLEM
INDICATOR
CAUSE
SOLUTION
No water
coming out of
the faucet:
1. Sensor flashes
continuously when user’s
hands are within the
sensor’s range.
Low battery.
Replace battery
2. Led in the sensor does
not flash once user’s
hands are within the
sensor’s range.
Range is too short.
Increase the range
Range is too long.
Decrease the range
Battery is completely used up
The battery must be replaced.
Unit is in
“Security Mode” *
Sensor is picking up reflections from
the washbasin or another object.
Eliminate cause of reflection.
3. Led in the sensor
flashes once when user’s
hands are within the
sensor’s range.
The water supply pressure is higher
than 500 kPa.
Reduce the supply water pressure.
Water flow
from spout
does not stop:
1. Led in the sensor does
not flash once when
user’s hands are within
the sensor’s range.
Sensor is dirty or covered. **
Clean or eliminate cause of
interference.
Sensor is picking up reflections from
the washbasin or another object.
Decrease the range or eliminate
cause of reflection.
Water flow
diminished
Filter or aerator is clogged
Remove, clean, re-install
* “Security Mode”: If the sensor is covered for more than 90 sec. the faucet will automatically shut off water flow.
To return to normal operation remove any blockage.
** In this case, the water flow will stop anyway after 90 seconds due to the security time.
