ENG
3.7 NFC TROUBLESHOOTING
To prevent any challenges with NFC activation, or if you are experiencing challenges,
please review the following instructions.
If you have an older model phone,
please check that your phone is NFC
compatible.
If your phone requires NFC to be
enabled, this is predominantly
relevant for Android phones or
iPhones 7 or 8, check that NFC is
enabled on your phone.
Ensure that you have a subscription
for your device. You require one
subscription per device, e.g. three
devices require three subscriptions.
Remove your phone case or any
magnets from the back of the phone
before initiating the NFC process.
This step is crucial to ensure that no
obstructions interfere with the NFC
activation.
Ensure you are clear as to where the
device's NFC antenna is, either on the
QR code or on the NFC logo.
Identify the location of your phone's
NFC antenna, please see the
diagrams provided, to carefully align
it with the device's NFC antenna.
Set yourself in a position to keep
the device and phone touching and
stationary. It may be helpful to place
the device (and phone on top) on a
flat surface for this step.
If you already made one or more
attempts to activate your device,
please close out of the app. Then,
go back into the app and check the
pending activations, if the activation
appears in this screen select "Retry"
to push the activation to the Cloud.
Please wait 3 minutes before starting
the process again.
