Gaggenau VI 232 12 Series, Instruction Manual, Page: 19 / 80

18
en
FAQ
FAQ
FAQ
Noises
Why can I hear noises while I'm cooking?
Noises may be generated while using the hob depending on the characteristics of the base of the cookware. These
noises are normal for induction technology. They do not indicate a defect.
Possible noises:
A low humming noise of the kind a transformer makes:
Occurs when cooking at a high heat setting. The noise disappears or becomes quieter when the heat setting is
reduced.
Low whistling noise:
Occurs when the cookware is empty. The noise disappears when water or food is added to the cookware.
Crackling:
Occurs when using cookware made from layers of different material or when using cookware of different sizes and dif-
ferent materials at the same time.The volume of the noise may vary depending on the quantity of food being cooked
and the cooking method.
High-pitched whistling noises:
May occur if two hotplates are used at the highest heat setting at the same time. The whistling noises disappear or
become quieter when the heat setting is reduced.
Fan noise:
The hob is equipped with a fan that automatically switches on at high temperatures. The fan may continue to run even
after you have switched off the hob if the temperature detected is still too high.
Cookware
Which types of cookware can be used with an induction hob?
For information on which types of cookware can be used with an induction hob, see the section entitled
~
"Cooking
with induction"
Why is the cooking zone not heating up?
The cookware is on a different cooking zone to the one that has been switched on.
Check that you have switched on the correct cooking zone.
The cookware is too small for the cooking zone that is switched on or it is not suitable for induction cooking.
Check that the cookware is suitable for induction cooking and that it is placed on the cooking zone that best corre-
sponds to its size. For information on the type, size and positioning of the cookware, see the sections entitled
~
"Cooking with induction" and
~
"Flexible cooking zone" .
Why is it taking so long for the cookware to heat up or why is it not heating up sufficiently despite being on a high power
level?
The cookware is too small for the cooking zone that is switched on or it is not suitable for induction cooking.
Check that the cookware is suitable for induction cooking and that it is placed on the cooking zone that best corre-
sponds to its size. For information on the type, size and positioning of the cookware, see the sections entitled
~
"Cooking with induction" and
~
"Flexible cooking zone" .
Cleaning
How do I clean the hob?
Optimal results can be achieved with cleaning products specifically for use on glass-ceramic surfaces. Do not use
harsh or abrasive cleaning products, dishwasher detergents (concentrates) or floorcloths.
You can find more information on cleaning and caring for your hob in the section entitled
~ "Cleaning"
19
FAQ
en
What to do in the event of a fault
Usually, faults are small matters that are easy to
eliminate. Please read the information in the table
before calling the after-sales service.
Notes
–
If the illuminated ring around the control knob is
flashing orange quickly, disconnect the hob from
the mains and then wait 30 seconds before
reconnecting it. If this code is displayed again,
contact the technical after-sales service and specify
which fault code has appeared.
– If a fault occurs, the appliance does not switch to
standby mode.
Demo mode
If the illuminated ring around the control knob turns
white and the cooking zone will not heat up, demo mode
has been activated. Disconnect the appliance from the
mains. Wait 30 seconds and then reconnect the
appliance. Then deactivate demo mode within 3 minutes
as follows:
1 Turn the control knob anti-clockwise to position
Ž
.
2 Turn the same control knob clockwise to
position
Ú
.
3 Turn the same control knob anti-clockwise to
position 0.
The illuminated ring around the control knob will
turn white.
Demo mode has now been deactivated.
Code Possible cause Solution
None The power supply has been disconnected. Use other electrical appliances to check whether a
short circuit has occurred in the power supply.
The appliance has not been connected as
shown in the circuit diagram. Make sure that the appliance has been connected as
shown in the circuit diagram.
Electronics fault. If the fault cannot be rectified, inform the technical after-
sales service.
The illuminated ring around
the control knob is flashing
orange and white The cooking zone has been operating con-
tinuously for an extended period. The automatic safety shut-off function has been acti-
vated. See the section entitled
~
"Automatic safety
switch-off function" on page 16
.
The control knob has not been turned for
an extended period.
The electronics have overheated and the
affected cooking zone has been switched
off.
Wait until the electronics have cooled down sufficiently
before switching the cooking zone back on.
The electronics have overheated and all
the cooking zones have been switched off.
Three signals sound and
the illuminated ring lights
up three times The PowerBoost function has not been
activated correctly. See the section entitled ~
"PowerBoost function"
on page 13
.
The PowerBoost function has been deacti-
vated automatically to protect the elec-
tronic elements inside the hob. Turn the control knob to position 0. Switch the cooking
zone back on as normal.
The illuminated ring around
the control knob is flashing
orange quickly The operating voltage is incorrect/outside
of the normal operating range. Inform your electricity supplier.
The hob is not connected properly Disconnect the hob from the mains. Make sure that it
has been connected as shown in the circuit diagram.