Statement of Limited Product Warranty
22
Gaggenau
What this Warranty Covers & Who it Applies to: The limited warranty
provided by BSH Home Appliances in this Statement of Limited Product
Warranty applies only to the Gaggenau appliance (“Product”) sold to you,
the irst using purchaser, provided that the Product was purchased: (1)
for your normal, household (non-commercial) use, and has in fact at all
times only been used for normal household purposes; (2) new at retail
(not a display, “as is”, or previously returned model), and not for resale, or
commercial use; and (3) within the United States or Canada, and has at
all times remained within the country of original purchase. The warranties
stated herein apply only to the irst purchaser of the Product and are not
transferable. Gaggenau reserves the right to request proof of purchase at
the time any warranty claim is submitted to conirm that the Product falls
within the scope of this limited product warranty.
Please make sure to return your registration card; while not necessary
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to effectuate warranty coverage, it is the best way for Gaggenau to
notify you in the unlikely event of a safety notice or product recall.
How Long the Warranty Lasts: Gaggenau warrants that the Product is free
from defects in materials and workmanship for a period of one thousand eight
hundred twenty ive (1,825) days (5 years) from the date of purchase. The
foregoing timeline begins to run upon the date of purchase, and shall not be
stalled, tolled, extended, or suspended, for any reason whatsoever.
Repair/Replace as Your Exclusive Remedy: During this warranty period,
Gaggenau or one of its authorized service providers will repair your Product
without charge to you (subject to certain limitations stated herein) if your
Product proves to have been manufactured with a defect in materials or
workmanship. If a reasonable number of attempts to repair the Product
have been made without success, then Gaggenau will replace your Product
(upgraded models may be available to you, in Gaggenau’s sole discretion,
for an additional charge). All removed parts and components shall become
the property of Gaggenau at its sole option. All replaced and/or repaired parts
shall assume the identity of the original part for purposes of this warranty and
this warranty shall not be extended with respect to such parts. Gaggenau’s
sole liability and responsibility hereunder is to repair manufacturer-defective
Product only, using a Gaggenau-authorized service provider during normal
business hours. For safety and property damage concerns, Gaggenau highly
recommends that you do not attempt to repair the Product yourself, or use
an un-authorized servicer; Gaggenau] will have no responsibility or liability
for repairs or work performed by a non-authorized servicer. If you choose
to have someone other than an authorized service provider work on your
Product, THIS WARRANTY WILL AUTOMATICALLY BECOME NULL AND
VOID. Authorized service providers are those persons or companies that
have been specially trained on Gaggenau products, and who possess, in
Gaggenau’s opinion, a superior reputation for customer service and technical
ability (note that they are independent entities and are not agents, partners,
afiliates or representatives of Gaggenau). Notwithstanding the foregoing,
Gaggenau will not incur any liability, or have responsibility, for the Product
if it is located in a remote area (more than 100 miles from an authorized
service provider) or is reasonably inaccessible, hazardous, threatening, or
treacherous locale, surroundings, or environment; in any such event, if you
request, Gaggenau would still pay for labor and parts and ship the parts
to the nearest authorized service provider, but you would still be fully liable
and responsible for any travel time or other special charges by the service
company, assuming they agree to make the service call.
Extended Limited Warranty: Third thru sixth year from date of purchase
warranty on sealed refrigeration system parts as listed. Gaggenau will
pay for factory speciied replacement parts and repair labor costs to
correct defects in materials or workmanship in the sealed refrigeration
system. These parts are evaporator, condenser, dryer, and connecting
tubing. Seventh thru twelfth year from date of purchase warranty on sealed
refrigeration system parts only as listed. Service must be performed by a
Gaggenau designated service company.
Out of Warranty Product: Gaggenau is under no obligation, at law or
otherwise, to provide you with any concessions, including repairs, pro-rates,
or Product replacement, once this warranty has expired.
Warranty Exclusions: The warranty coverage described herein excludes all
defects or damage that are not the direct fault of Gaggenau, including without
limitation, one or more of the following:
(1) use of the Product in anything other than its normal, customary and intended
manner (including without limitation, any form of commercial use, use or
storage of an indoor product outdoors, use of the Product in conjunction with
air or water-going vessels);
(2) any party’s willful misconduct, negligence, misuse, abuse, accidents,
neglect, improper operation, failure to maintain, improper or negligent
installation, tampering, failure to follow operating instructions, mishandling,
unauthorized service (including self-performed “ixing” or exploration of the
appliance’s internal workings);
(3) adjustment, alteration or modiication of any kind;
(4) a failure to comply with any applicable state, local, city, or county electrical,
plumbing and/or building codes, regulations, or laws, including failure to
install the product in strict conformity with local ire and building codes and
regulations;
(5) ordinary wear and tear, spills of food, liquid, grease accumulations, or other
substances that accumulate on, in, or around the Product; and
(6) any external, elemental and/or environmental forces and factors, including
without limitation, rain, wind, sand, floods, fires, mud slides, freezing
temperatures, excessive moisture or extended exposure to humidity, lightning,
power surges, structural failures surrounding the appliance, and acts of
God.
In no event shall Gaggenau have any liability or responsibility whatsoever for
damage to surrounding property, including cabinetry, loors, ceilings, and other
structures or objects around the Product. Also excluded from this warranty are
scratches, nicks, minor dents, and cosmetic damages on external surfaces
and exposed parts; Products on which the serial numbers have been altered,
defaced, or removed; service visits to teach you how to use the Product, or
visits where there is nothing wrong with the Product; correction of installation
problems (you are solely responsible for any structure and setting for the
Product, including all electrical, plumbing or other connecting facilities, for
proper foundation/looring, and for any alterations including without limitation
cabinetry, walls, loors, shelving, etc.); and resetting of breakers or fuses.
TO THE EXTENT ALLOWED BY LAW, THIS WARRANTY SETS OUT YOUR
EXCLUSIVE REMEDIES WITH RESPECT TO PRODUCT, WHETHER THE
CLAIM ARISES IN CONTRACT OR TORT (INCLUDING STRICT LIABILITY,
OR NEGLIGENCE) OR OTHERWISE. THIS WARRANTY IS IN LIEU OF
ALL OTHER WARRANTIES, WHETHER EXPRESS OR IMPLIED. ANY
WARRANTY IMPLIED BY LAW, WHETHER FOR MERCHANTABILITY OR
FITNESS FOR A PARTICULAR PURPOSE, OR OTHERWISE, SHALL BE
EFFECTIVE ONLY FOR THE PERIOD THAT THIS EXPRESS LIMITED
WARRANTY IS EFFECTIVE. IN NO EVENT WILL THE MANUFACTURER
BE LIABLE FOR CONSEQUENTIAL, SPECIAL, INCIDENTAL, INDIRECT,
“BUSINESS LOSS”, AND/OR PUNITIVE DAMAGES, LOSSES, OR
EXPENSES, INCLUDING WITHOUT LIMITATION TIME AWAY FROM WORK,
HOTELS AND/OR RESTAURANT MEALS, REMODELLING EXPENSES IN
EXCESS OF DIRECT DAMAGES WHICH ARE DEFINITIVELY CAUSED
EXCLUSIVELY BY GAGGENAU , OR OTHERWISE. SOME STATES DO
NOT ALLOW THE EXCLUSION OR LIMITATION OF INCIDENTAL OR
CONSEQUENTIAL DAMAGES, AND SOME STATES DO NOT ALLOW
LIMITATIONS ON HOW LONG IMPLIED WARRANTY LASTS, SO THE
ABOVE LIMITATIONS MAY NOT APPLY TO YOU. THIS WARRANTY GIVES
YOU SPECIFIC LEGAL RIGHTS, AND YOU MAY ALSO HAVE OTHER
RIGHTS, WHICH VARY FROM STATE TO STATE. No attempt to alter,
modify or amend this warranty shall be effective unless authorized in writing
by an oficer of BSH.
How to Obtain Warranty Service: To obtain warranty service for your Product,
you should contact the nearest Gaggenau authorized service center.
BSH Home Appliances
5551 McFadden Avenue,
Huntington Beach, CA 92649
800-828-9165
