31
12000W/13000W Dual Fuel Generator
TROUBLESHOOTING
Problem
Cause
Solution
Engine can not start
No fuel.
Add fuel
Faulty spark plug.
Clean and adjust spark plug or replace.
Low oil level.
Fill crankcase to the proper level.
Place generator on a flat, level surface.
Spark plug wire loose.
Attach wire to spark plug.
Fuel valve is closed.
Open fuel valve.
Engine OFF.
Press Engine ON.
Filter wet with oil
clean filter or replace filter
Old fuel or water in fuel.
Drain fuel and replace with fresh fuel.
Flooded with fuel.
Let unit stand for 10 mins.
Propane valve is still open.
Turn propane tank valve to the CLOSED position.
Engine starts but runs roughly.
Choke in the wrong position.
Move choke until it stops under RUN position or push
in completely.
Dirty air filter.
Clean or replace air filter.
Dirty fuel valve.
Clean the fuel valve.
Clogged spark arrestor.
Clean spark arrestor.
Engine shuts down during operation.
Out of fuel.
Fill fuel tank.
Low oil level.
Fill crankcase to the proper level. Place generator on a
flat, level surface.
Clogged spark arrestor.
Clean spark arrestor.
Generator cannot supply enough
power or overheating.
Generator is overloaded.
Review load and adjust. see “connecting Electric
Loads.”
Dirty air filter.
Clean or replace air filter.
Choke in wrong position.
Move choke until it stops under RUN position or push
in completely.
Engine is running but no AC output.
Poor cord connection.
Check all connections.
Circuit breaker is open.
Reset circuit breaker.
Loose wiring.
Inspect and tighten wiring connections.
Other.
Contact the help line.
Engine hunts or falters.
Engine governor defective.
Contact the help line.
Dirty fuel valve.
Clean the fuel valve.
Carburetor is dirty and running lean.
Contact the help line.
Choke in wrong position.
Move choke until it stops under RUN position or push
in completely.
Repeated circuit breaker tripping.
Overload.
Review load adjust. see
“connecting Electrical Loads.”
Faulty power cords or device.
Check for damaged, bare or frayed wires. Replace
defective device.
Circuit breaker still too hot.
Let unit sit for 5 mins.
Summary of Contents for GN12000DCS
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