G-Power America GN12000DCS, Owner'S Manual

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4
12000W/13000W Dual Fuel Generator
for warranty service. Please keep it for future reference. Repairs or replacements without prior authorization, or at
an unauthorized repair facility, will not be covered by this warranty
.
4, Return Policy and Procedure
✓ Defective Return
If the defective unit can not be repaired by the authorized repair center and the unit was within one (1) year,
GPA will make a decision, on GPA sole options, either replace it with an equivalent or return it to GPA and consumer
will get refund. The refund amount will be determined by the used time as below:
- Within thirty (30) days from the original purchasing date, full amount will be refunded.
- For Two(2)-Year Warranty items household use only, from thirty-one (31 days) but within one (1) year from the
original purchasing date, the refund proportion will be determined by 100% minuses its actual using months divided
by twelve (12).
Formula: Refund Proportion = 100%-number of used month/12*100%
✓ Remorse Return
If consumer wants to return due to consumer’s mind changing or any other non-quality reason, which is called
Remorse Return , and the unit is in its original packing condition or consumer opened the original package but
never fill the fuel and/or oil into the unit, and the unit could be repacked properly, within thirty (30) days from the
original purchasing date, GPA will provide a Return Goods Authorization number (RGA #) to the retailer to accept
the return for refund. Consumer will pay the return freight and 15% of the retail price (excluding tax) for re-stock
fee. The consumer should contact the retailer with GPA’s RGA# and will get remaining amount refunded after the
return is received by GPA. The return address will be noted by GPA when the RGA# is provided
.
Attention please:
Do Not Return The Unit To The Place Of Purchase even
unless the retailer / distributor has a certain agreement
with GPA in written
.
All refund will be issued in terms of Credit Memo (CM) to the retailer/distributor, and the consumer will get
refund from the original store.
5, Warranty Exclusions
This warranty does not cover the following repairs and equipment:
✓ Normal Wear and Tear
Products with mechanical and electrical components need periodic parts and service to perform well, including but
not limited,
filter elements, o-rings, spark plug, rubber mounts, etc. This warranty does not cover repair when
normal use has exhausted the life of a part or the equipment as a whole.
✓ Installation, Use and Maintenance
--This warranty will not apply to parts and/or any labor of installation.
--This warranty will not apply to parts and/or any labor if the product is deemed to have been misused, neglected,
involved in an accident, abused, loaded beyond the product's limits, modified, installed improperly or connected
incorrectly to any electrical component.
--Normal maintenance is not covered by this warranty and is not required to be performed at a facility or by a person
authorized by GPA.
* Except as otherwise stipulated in any of the following enclosed Emission Control System Warranties