FURUNO Worldwide Warranty for Pleasure Boats (Except North America)
This warranty is valid for products manufactured by Furuno
Electric Co. (hereafter FURUNO) and installed on a pleasure
boat. Any web based purchases that are imported into other
countries by anyone other than a FURUNO certified dealer may
not comply with local standards. FURUNO strongly recommends
against importing these products from international websites as
the imported product may not work correctly and may interfere
with other electronic devices. The imported product may also be
in breach of the local laws and mandated technical requirements.
Products imported into other countries as described previously
shall not be eligible for local warranty service.
For products purchased outside of your country please contact
the national distributor of Furuno products in the country where
purchased.
This warranty is in addition to the customer´s statutory legal
rights.
1. Terms and Conditions of Warranty
FURUNO guarantees that each new FURUNO product is the
result of quality materials and workmanship. The warranty is
valid for a period of 2 years (24 months) from the date of the
invoice, or the date of commissioning of the product by the
installing certified dealer.
2. FURUNO Standard Warranty
The FURUNO standard warranty covers spare parts and labour
costs associated with a warranty claim, provided that the product
is returned to a FURUNO national distributor by prepaid carrier.
The FURUNO standard warranty includes:
z
Repair at a FURUNO national distributor
z
All spare parts for the repair
z
Cost for economical shipment to customer
3. FURUNO Onboard Warranty
If the product was installed/commissioned and registered by a
certified FURUNO dealer, the customer has the right to the
onboard warranty.
The FURUNO onboard warranty includes
•
Free shipping of the necessary parts
•
Labour: Normal working hours only
•
Travel time: Up to a maximum of two (2) hours
•
Travel distance: Up to a maximum of one hundred
and sixty (160) KM by car for the complete journey
4. Warranty Registration
For the Standard Warranty - presentation of product with serial
number (8 digits serial number, 1234-5678) is sufficient.
Otherwise, the invoice with serial number, name and stamp of
the dealer and date of purchase is shown.
For the Onboard Warranty your FURUNO certified dealer will
take care of all registrations.
5. Warranty Claims
For the Standard Warranty - simply send the defective product
together with the invoice to a FURUNO national distributor.
For the Onboard Warranty – contact a FURUNO national
distributor or a certified dealer. Give the product´s serial number
and describe the problem as accurately as possible.
Warranty repairs carried out by companies/persons other than a
FURUNO national distributor or a certified dealer is not covered
by this warranty.
6. Warranty Limitations
When a claim is made, FURUNO has a right to choose whether
to repair the product or replace it.
The FURUNO warranty is only valid if the product was correctly
installed and used. Therefore, it is necessary for the customer to
comply with the instructions in the handbook. Problems which
result from not complying with the instruction manual are not
covered by the warranty.
FURUNO is not liable for any damage caused to the vessel by
using a FURUNO product.
The following are excluded from this warranty:
a. Second-hand
product
b.
Underwater unit such as transducer and hull unit
c.
Routine maintenance, alignment and calibration
services.
d.
Replacement of consumable parts such as fuses,
lamps, recording papers, drive belts, cables, protective
covers and batteries.
e.
Magnetron and MIC with more than 1000 transmitting
hours or older than 12 months, whichever comes first.
f.
Costs associated with the replacement of a transducer
(e.g. Crane, docking or diver etc.).
g.
Sea trial, test and evaluation or other demonstrations.
h.
Products repaired or altered by anyone other than the
FURUNO national distributor or an authorized dealer.
i.
Products on which the serial number is altered,
defaced or removed.
j.
Problems resulting from an accident, negligence,
misuse, improper installation, vandalism or water
penetration.
k.
Damage resulting from a force majeure or other natural
catastrophe or calamity.
l.
Damage from shipping or transit.
m.
Software updates, except when deemed necessary
and warrantable by FURUNO.
n.
Overtime, extra labour outside of normal hours such as
weekend/holiday, and travel costs above the 160 KM
allowance
o.
Operator familiarization and orientation.
FURUNO Electric Company, March 1, 2011
FURUNO Warranty for North America
FURUNO U.S.A., Limited Warranty provides a twenty-four (24) months LABOR and twenty-four (24) months PARTS
warranty on products from the date of installation or purchase by the original owner. Products or components that are
represented as being waterproof are guaranteed to be waterproof only for, and within the limits, of the warranty
period stated above. The warranty start date may not exceed eighteen (18) months from the original date of purchase
by dealer from Furuno USA and applies to new equipment installed and operated in accordance with Furuno USA’s
published instructions.
Magnetrons and Microwave devices will be warranted for a period of 12 months from date of original equipment
installation.
Furuno U.S.A., Inc. warrants each new product to be of sound material and workmanship and through its authorized
dealer will exchange any parts proven to be defective in material or workmanship under normal use at no charge for a
period of 24 months from the date of installation or purchase.
Furuno U.S.A., Inc., through an authorized Furuno dealer will provide labor at no cost to replace defective parts,
exclusive of routine maintenance or normal adjustments, for a period of 24 months from installation date provided the
work is done by Furuno U.S.A., Inc. or an AUTHORIZED Furuno dealer during normal shop hours and within a radius
of 50 miles of the shop location.
A suitable proof of purchase showing date of purchase, or installation certification must be available to Furuno U.S.A.,
Inc., or its authorized dealer at the time of request for warranty service.
This warranty is valid for installation of products manufactured by Furuno Electric Co. (hereafter FURUNO). Any
purchases from brick and mortar or web-based resellers that are imported into other countries by anyone other than a
FURUNO certified dealer, agent or subsidiary may not comply with local standards. FURUNO strongly recommends
against importing these products from international websites or other resellers, as the imported product may not work
correctly and may interfere with other electronic devices. The imported product may also be in breach of the local
laws and mandated technical requirements. Products imported into other countries, as described previously, shall not
be eligible for local warranty service.
For products purchased outside of your country please contact the national distributor of Furuno products in the
country where purchased.
WARRANTY REGISTRATION AND INFORMATION
To register your product for warranty, as well as see the complete warranty guidelines and limitations, please visit
www.furunousa.com
and click on “Support”. In order to expedite repairs, warranty service on Furuno equipment is
provided through its authorized dealer network. If this is not possible or practical, please contact Furuno U.S.A., Inc.
to arrange warranty service.
FURUNO U.S.A., INC.
Attention: Service Coordinator
4400 N.W. Pacific Rim Boulevard
Camas, WA 98607-9408
Telephone: (360) 834-9300
FAX: (360) 834-9400
Furuno U.S.A., Inc. is proud to supply you with the highest quality in Marine Electronics. We know you had several
choices when making your selection of equipment, and from everyone at Furuno we thank you. Furuno takes great
pride in customer service.
