Fujitsu RDX USB 3.0 QuikStor Drive Operating Manual Download Page 28 | Manualshive

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RDX USB 3.0 QuikStor Drive

Troubleshooting

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Summary of Contents for RDX USB 3.0 QuikStor Drive

Page 1: ...Operating Manual English RDX USB 3 0 QuikStor Drive October 2012 ...

Page 2: ...ss this documentation was created to meet the regulations of a quality management system which complies with the requirements of the standard DIN EN ISO 9001 2008 cognitas Gesellschaft für Technik Dokumentation mbH www cognitas de Copyright and Trademarks Copyright 2012 Fujitsu Technology Solutions GmbH All rights reserved Delivery subject to availability right of technical modifications reserved ...

Page 3: ...e components beyond their operating life may result in electrolyte leakage or depletion potentially causing emission of foul odor or smoke As a guideline in a normal office environment 25 C operating life is not expected to be reached within the maintenance support period 5 years However operating life may be reached more quickly if for example the product is used in a hot environment The customer...

Page 4: ...tage drop use of an AC uninterruptible power supply is recommended This notice follows the guidelines of Voltage Dip Immunity of Personal Computer issued by JEITA the Japan Electronics and Information Technology Industries Association Technology controlled by the Foreign Exchange and Foreign Trade Control Law of Japan Documents produced by Fujitsu may contain technology controlled by the Foreign E...

Page 5: ...begin 11 2 1 2 Important Information on electro static damage 11 2 1 3 Preparing for installation 11 2 1 4 Installation instructions 12 3 Using the drive 15 3 1 Operating the RDX unit 15 3 2 Handling RDX cartridges 15 3 3 Write protection 16 3 4 Loading and unloading cartridges 16 3 4 1 To load a cartridge 17 3 4 2 To unload a cartridge 18 3 4 3 To emergency eject a cartridge 19 4 Using the RDX Ut...

Page 6: ...Power LED is OFF 25 6 2 The Power LED is steady AMBER 25 6 3 The Power LED is blinking AMBER and the cartridge does not eject 25 6 4 The cartridge LED is steady AMBER 26 6 5 The cartridge does not eject 26 6 6 The unit does not appear in the device manager Windows 26 6 7 Unit performance seems slow 27 6 8 A write error occurs 27 Figures 29 Tables 31 ...

Page 7: ...ternal USB device see figure 1 Figure 1 RDX internal drives 1 2 Supported media The RDX hard drive system supports any RDX cartridge which Fujitsu recommends RDX cartridges are available in different capacity configurations depending on your storage requirements 1 3 Software The RDX drive works with all industry backup applications that support removable disk media See your backup software manual ...

Page 8: ... Cartridge contains a 2 5 inch hard disk drive It must be handled with care to ensure data integrity and long life 1 5 Front panel features The front of the RDX unit has the following features and LEDs Eject Button Power LED Activity LED located on cartridge Emergency Eject Hole Figure 2 Front panel features 1 Emergency Eject Hole 2 Activity LED located on cartridge 3 Eject Button Power LED ...

Page 9: ...dge Steady AMBER Warning RDX unit has detected a warning condition Blinking AMBER Prevent eject action Host computer is accessing the media and the user has pressed the eject button The unit will blink amber for a few seconds then return to a steady green The unit will eject the cartridge after the host access completes Table 1 Power LED LED Status Meaning Description OFF Not ready Cartridge is no...

Page 10: ...10 RDX USB 3 0 QuikStor Drive Introduction ...

Page 11: ...om its antistatic bag ground yourself by touching the metal chassis of your computer or some other grounded object For optimal protection use an electrostatic grounding strap I Your computer must be plugged into a grounded electrical outlet to be properly grounded Ê Do not touch any printed circuit boards or electronic chips on your RDX device or in your computer Ê Turn your computer and any perip...

Page 12: ...computer Ê Open the computer cover using a screwdriver if necessary Ê Slide the RDX drive into an unused drive bay until the bezel is flush with the front of the computer Ê Mount the drive as appropriate for your server V CAUTION Do not over tighten the screws Figure 3 USB connector on RDX drive connector panel 1 Type B USB 3 0 connector on RDX QuikStor drive 3 Power connector on RDX QuikStor driv...

Page 13: ...board see your server s operating manual To ensure best performance use USB 3 0 host with appropriate USB 3 0 cable Ê Connect the power cable to the RDX drive 3 Ê Check all cables in your computer system Before you reinstall your computer cover ensure that all cables are correctly routed so that they will not bind or become crimped Also make sure that no cables have loosened during the installatio...

Page 14: ...14 RDX USB 3 0 QuikStor Drive Quick Start Installation ...

Page 15: ...ly built they must be handled with care to ensure data integrity and long life Observe the following precautions Ê Store cartridges in their protective cases when you are not using them Ê Keep cartridges away from dust dirt and moisture Ê Avoid direct sunlight heat sources and temperature extremes or rapid changes in temperature Ê Never try to force the cartridge into the unit If it is difficult t...

Page 16: ...tion Ê Slide the red write protection switch see close up in figure 5 to the right or left into the desired position I When the switch is set to the write protection position no data can be written to the cartridge When the switch is in the unlocked position data can be written to the cartridge 3 4 Loading and unloading cartridges The front of your unit has an opening for inserting RDX cartridges ...

Page 17: ...rner facing the upper left corner of the unit and the write protect tab on the back right see figure 6 Ê Push the cartridge gently into the unit until it is locked in place with a clicking sound V CAUTION If the cartridge is not fully inserted it may not work properly and cause writing or reading errors Figure 6 Loading the cartridge 1 Keyed Corner 2 Write Protect Tab ...

Page 18: ...ed sides of the cartridge and pull the cartridge straight out see figure 7 To unload a cartridge using the eject button Ê Push the eject button Ê When the cartridge has been ejected by the unit grasp the exposed sides of the cartridge and pull the cartridge straight out see figure 7 V CAUTION If the backup software occupies the eject action the eject button and right click eject methods may not wo...

Page 19: ...he cartridge does not eject using either the eject button or the right click eject methods then use the following emergency eject hole method to remove the cartridge Ê Insert a straightened paper clip into the Emergency Eject Hole see figure 7 Ê When the cartridge has been ejected by the unit grasp the exposed sides of the cartridge and pull the cartridge straight out see figure 7 ...

Page 20: ...20 RDX USB 3 0 QuikStor Drive Using the drive ...

Page 21: ...vice With the utility you can Identify RDX devices attached to your computer Retrieve device and cartridge status information Upgrade the firmware in the RDX device Test the unit and the cartridge 4 2 Using the RDX Utility To run the RDX Utility for Windows Ê Click Start All Programs RDX Utility RDX Utility Ê For instructions on using the RDX Utility click Help ...

Page 22: ...22 RDX USB 3 0 QuikStor Drive Using the RDX Utility ...

Page 23: ... device handles At the terminal console type dmesg and scroll though the message to verify that the disk drive has been detected by the USB controller For example you can access the disk drive over the handles media usbdisk or with the commands mt tar cpio and dd Type man command at the console to get detailed information 5 3 Flashing the firmware A firmware flash can be done under Windows by usin...

Page 24: ...24 RDX USB 3 0 QuikStor Drive Software installation ...

Page 25: ...rdware Ê If the problem persists after turning the server off and on again please contact your support partner Ê For further instructions on how to remove a stuck cartridge refer to section To emergency eject a cartridge on page 19 6 3 The Power LED is blinking AMBER and the cartridge does not eject If the power LED is blinking amber after you press the eject button the Host computer is accessing ...

Page 26: ...w to remove a stuck cartridge please refer to section To emergency eject a cartridge on page 19 6 6 The unit does not appear in the device manager Windows If the unit does not appear in the Windows Device Manager and the power LED is green follow these steps to rescan the hardware Ê Ensure that all cables have been properly installed Bring up the Device Manager Ê Right click on My Computer Ê Selec...

Page 27: ...performance ensure to use an appropriate USB 3 0 cable 6 8 A write error occurs If the backup application reports a write error follow these steps Ê Verify that the write protect switch on the cartridge is set to the unlock position Ê Check the activity LED on the front of the cartridge If this activity LED is amber the cartridge is not working properly This may be due to severe damage to the cart...

Page 28: ...28 RDX USB 3 0 QuikStor Drive Troubleshooting ...

Page 29: ...rnal drives 7 Figure 2 Front panel features 8 Figure 3 USB connector on RDX drive connector panel 12 Figure 4 USB connector on USB expansion card 13 Figure 5 Toggling write protection 16 Figure 6 Loading the cartridge 17 Figure 7 Unloading the cartridge 18 ...

Page 30: ...30 RDX USB 3 0 QuikStor Drive Figures ...

Page 31: ...RDX USB 3 0 QuikStor Drive 31 Tables Table 1 Power LED 9 Table 2 Activity LED 9 ...

Page 32: ...32 RDX USB 3 0 QuikStor Drive Tables ...

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