Fujitsu ETERNUS LT20 S2 Installing, Starting Up And Maintaining Download Page 82

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ETERNUS

LT20

Troubleshooting Table

Troubleshooting

5.2

Troubleshooting Table

Problem

Solution

Power

Library does not power on

Check all power cord connections.

Make sure the power switch on the front panel
is in the ON position.

Make sure there is power to the outlet.

Try another working outlet.

Replace the power cord.

Contact your service representative.

No display messages
appear

Make sure the power cord is connected.

Make sure the power switch is on.

Power cycle the library.

Download library firmware.

Contact your service representative.

Tape movement

Summary of Contents for ETERNUS LT20 S2

Page 1: ...Edition February 2013 Version 2 3 P3AM 5382 02ENZ0 Installing Starting Up and Maintaining English ETERNUS LT20 S2 LTO Library Installing Starting Up and Maintaining ...

Page 2: ... free bleach Copyright and Trademarks Copyright Fujitsu Limited 2011 2013 All rights reserved Delivery subject to availability right of technical modifications reserved All hardware and software names used are trademarks of their respective manufacturers ...

Page 3: ...e Library 17 3 1 Location Requirements 17 3 2 Unpacking the LTO Library 18 3 3 Identifying Product Components 20 3 4 Remove the Shipping Lock 20 3 5 Rack Mounting the Tape Library 21 3 5 1 Preparing 22 3 5 2 Installing the Library in a Rack 23 3 6 Connecting 29 3 6 1 Connection Recommendations and Additional Remarks 29 3 6 1 1 Fibre Channel 30 3 6 1 2 SAS 30 3 6 1 3 Preparing the Host 30 3 6 2 Pow...

Page 4: ...idges 42 4 2 5 Backward Read Compatibility 43 4 2 6 Bar Code Reader 43 4 2 7 Activating the Autoclean Function 44 4 3 Magazines 44 4 3 1 Inserting Tape Cartridges into a Magazine 45 4 3 2 Removing and Replacing a Magazine Using the OCP 46 4 3 3 Removing and Replacing a Magazine Using the RMU 47 4 3 4 Slot Numbering 48 4 3 5 Mailslot 49 4 4 Remote Management Unit RMU 51 4 4 1 Overview 51 4 4 2 Libr...

Page 5: ...nventory 72 4 4 7 3 Releasing and Replacing Magazines 72 4 4 8 Service 73 4 4 8 1 Performing General Library Diagnostics 73 4 4 8 2 Performing Drive Diagnostics 74 4 4 8 3 Determining and Updating Firmware 75 4 4 8 4 Rebooting the Library 76 4 4 8 5 Viewing Library Logs 77 4 4 8 6 Cleaning Tape Drive 78 4 4 8 7 Getting Cartridge Information 79 5 Troubleshooting 81 5 1 Installation Problems 81 5 1 ...

Page 6: ...emoving and Replacing a Tape Drive 100 6 4 Removing and Replacing the Base Chassis 102 7 Packaging before Transportation 105 8 Technical Specifications 109 9 Recycling and Disposal 111 10 Regulatory Information 113 10 1 Device Standards 113 10 2 FCC United States 113 10 3 Canadian Certification 114 Index 117 ...

Page 7: ...ctions files procedures programs etc as well as menu options and input output fields from figures in the main body of text fixed pitch font Indicates system output such as error messages messages notes file excerpts and program examples fixed pitch semi bold font Denotes user input in examples 1 2 3 Activities of the user I Highlights additional information that should be noted to assist under sta...

Page 8: ...articular attention to the cord at the wall receptacle and the point where the cord exits from the product Object and liquid entry Care should be taken to insure that objects do not fall and liquids are not spilled into the product s enclosure through openings 1 4 Precautions Do not expose the unit to moisture The operating temperature for this unit is between 10 C 50 F and 35 C 95 F Use the unit ...

Page 9: ...s contrary to the maintenance or installation instructions supplied by the manufacturer The manufacturer s serial number tag is removed The tape library is damaged because of improper packaging on return Unauthorized modifications to the unit configuration by the customer may result in loss of guarantee by the vendor 1 6 Rack Stability V WARNING To reduce the risk of personal injury or damage to e...

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Page 11: ...The ETERNUS LT20 tape library is compatible with most operating systems and environments that support the SAS or Fibre Channel interface However the library requires either direct support from the operating system or a compatible backup application to take full advantage of its many features Figure 1 ETERNUS LT20 front and rear view Particular emphasis of the ETERNUS LT family includes Platform of...

Page 12: ...of further LTO generations Integral Remote Management Unit Supports industry standard management software tools such as SNMP and SMI S future developments Mailslot Robotic with barcode reader The ETERNUS LT20 has 1U rack format functionality It provides cost effective easy to install automated data protection for the small to medium sized business I Not all features will be available at initial pr...

Page 13: ... the unit soft power down 3 LED READY Green Illuminated when power is on Blinking when there is tape or library robots activity 4 LED CLEAN Amber Illuminated when the tape drive has determined that a cleaning cartridge should be used Cleaning is only necessary when the library directs you to do so Additional cleaning is not necessary 5 LED ATTENTION Amber Illuminated if the library has detected a ...

Page 14: ...ontrol key UP button The UP button is used to navigate through menu items 8 Control key CANCEL button The CANCEL button is used to cancel a user action and return to the last menu item 9 Right magazine 10 Air vents 11 Control key ENTER button The ENTER button is used to go to a sub menu or execute an action 12 Control key DOWN button The DOWN button is used to navigate through menu items 13 Front ...

Page 15: ...es a 110 220 volt AC power connection 2 Shipping lock storage location 3 Fan vent 4 Tape drive sled 6 Product label foil see chapter Packaging before Transportation on page 105 7 Tape Drive LED 8 Ethernet port 9 Serial port 10 Controller LED 11 USB port Host 12 SAS connector 13 Fibre Channel connector ...

Page 16: ... Internal Components Product Description 2 3 Internal Components Figure 5 Internal components No Description 1 Left magazine 2 Robot with barcode reader 3 Controller 4 Drive sled 5 Power supply 6 Chassis 7 Right magazine ...

Page 17: ...device and must be easily accessible at all times Weight without media 14 kg Weight with media 8 LTO cartridges 16 5 kg Air quality The library should be placed in an area with minimal sources of particulate contamination Avoid areas near frequently used doors and walkways stacks of supplies that collect dust printers and smoke filled rooms Excessive dust and debris can damage tapes and tape drive...

Page 18: ...ontainer Unpacking the library 1 Before opening and removing the library from the box inspect the container for shipping damage If you notice any damage report it to the shipping company immediately 2 Open the box 3 Remove the accessory package if present and set aside Carefully remove the shipping materials from the top of the library see figure 6 4 Remove the two rack rails if included and set a...

Page 19: ...20 S2 19 Installing the Tape Library Unpacking the LTO Library Figure 6 Unpacking the library No Description 1 Accessories and top shell parts 2 Sliding rails 3 ETERNUS LT20 unit 4 Bottom shell 5 Box 1 2 3 4 5 2 ...

Page 20: ... eight round hole rack screws 1 bag of eight Square hole rack screws Cover eject bar 1 cleaning cartridge 3 4 Remove the Shipping Lock I The shipping lock which prevents the robot transport mechanism from moving during shipment must be removed before the library is powered on A yellow label with instructions regarding the shipping lock covers the power button as shown in the following picture Figu...

Page 21: ...ve the lock see figure 8 Figure 8 Removing shipping lock and label 2 Replace the label on top of the library and store the shipping lock next to power supply see figure 9 Figure 9 Storing shipping lock and label I If you need to transport the library it is recommended that the shipping lock and label is replaced on the top cover see chapter Packaging before Transportation on page 105 3 5 Rack Moun...

Page 22: ...drive in a library You can install the software on the host computer before or after library installation However if you install the software first you may need to recon figure it for use with the library after library installation is complete The library must be operated in the horizontal position Do not place the library on its side and do not place objects on top of the library V CAUTION Before...

Page 23: ...sted A counternut is entered in the 2 hole in the rack of ETERNUS LT20 or in the 4 hole in the rack of ETERNUS LT40 60 2 Standard rackmount rail for ETERNUS LT20 S2 The counternuts are already integrated the screws are fixed with the help of a Phillips screwdriver 3 Standard rackmount rail for ETERNUS LT40 LT60 S2 The counternuts are already integrated the screws are fixed with the help of a Phill...

Page 24: ... of the rack left rear rack post as shown below Figure 11 Mounted support bracket 2 Mount a cage nut at the appropriate height to the right and left rack post each Mount them in the middle square hole of the height unit in which you mounted the support bracket The middle of a height unit is the hole between two wide and neighboring division bars Figure 12 Mounting cage nuts at the front of the rac...

Page 25: ...priate hole of the right rear rack post 4 Compress the spring mounted rail to its length putting the preloaded screw head in the lower front lug of the rail from behind into the appropriate hole of the right front rack post as shown below The rail now is positioned between the two rack posts by its spring pressure Support the rail with one hand Figure 13 Setting in the right rail at the front ...

Page 26: ...nting the Tape Library Installing the Tape Library 5 Screw on the upper lug of the front rail end to the right front rack post using one screw with centering washer as shown below Figure 14 Screwing on the right rail at the front ...

Page 27: ...of the left rail into the appropriate hole of the support bracket which you have mounted on the left rear rack post Compress the spring mounted rail to its length putting the preloaded screw head in the lower front lug of the rail from behind into the appro priate hole of the left front rack post Screw on the upper lug of the front rail end to the left front rack post with one screw with centering...

Page 28: ...side V CAUTION The library weighs 14 kg without media Most of the weight is toward the back of the library 8 Put the ETERNUS LT20 from the front of the rack on the support angles of the sliding rails and push it into the rack to the back stop 9 Remove the flange cover on the left hand side Figure 17 Remove flange cover ...

Page 29: ...ut of tape drives depends on a multi plicity of factors These primarily are Specified data throughput on the system bus e g the PCI bus Number of host bus adapters controllers on the system bus Origin of data to be stored e g RAID system single hard disk drives Transmission type and speed of the data to be stored e g Ethernet Number of devices at the host bus adapter controller Sequential or paral...

Page 30: ...devices per HBA port Unique identifying of a SAS drive by its WWN World Wide Name or WWID World Wide Identifier Host Bus Adapter The HBA has to meet following requirements External SAS connector Multiple LUN support most SAS RAID controllers do not support multiple LUNs Consult your sales representative or a certified service engineer for compatibility of HBA library and your server Cable V CAUTIO...

Page 31: ...ture resulting in the internal contacts being exposed which potentially could subject the user to a shock hazard Manufacturer disclaims all liability in the event a non manufacturer approved power cord is used Manufacturer disclaims all liability in the event a non manufacturer approved power cord is used V CAUTION Installing cables could result in damage to the library when all involved devices a...

Page 32: ...ve the power cord from the outlet The power button only puts the power on stand by 5 Plug the power cable into the nearest properly grounded power outlet 6 Turn on the library using the power button Check the LCD screen to make sure the library is receiving power If it is not check the power connections and your power source During the Power On Self Test POST all four LEDs are illuminated briefly ...

Page 33: ...kages may require additional software or licensing to communicate with the library After connecting the library confirm the host server s operating system recognized the library in Microsoft Windows XP Windows Server 2003 or in Windows 2008 by going to Settings Control Panel System Hardware Device Manager Tape Drive and or Media Changer For more information on verifying the connection of devices c...

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Page 35: ... will return to System Driven Mode In case of activated User security feature the User Interaction Mode is restricted to the Information and Login menu item until a login with correct PIN is entered 4 1 2 OCP Philosophy During the following discussion of the OCP operation several functional nuances may be clarified by defining several rules the OCP must abide by These rules of operation constitute...

Page 36: ...ntrolled processes that allows it to get initialized and running This processes are called Power On Self Test POST While the POST is happening the OCP shall have appropriate information displayed to keep the user informed When the library finishes POST it will display the current drive mount status in the Home Screen If the drive is empty the following status will be displayed Figure 20 POST when ...

Page 37: ...display shows the correct value it will be entered by pressing the ENTER key 4 1 5 2 Toggle Values Toggle values are used to switch between two different states like On and Off After navigating to the menu item the display shows the actual state Pressing the ENTER button will switch to the possible new state Pressing ENTER a second time will take over this new state This procedure works vice versa...

Page 38: ...ing The following operations will take place before the unit shuts down completely The display indicates with an appropriate message that the shutdown is in progress The library controller finishes all ongoing library and drive activities The robot is moved to its home position The library controller switches off the power supply s secondary side To abort the shutdown process the user has to press...

Page 39: ... Dump all to USB Display Contrast Reboot Drive Error Log Barcode Reporting Drive Interface FC only Drive Status Identity Status Activity Source Temperature Cooling Media Removal Topology A Topology B Speed A Speed B Loop ID A Loop ID B FC only FC only FC only IPv4 DHCP IP Address Netmask Gateway DNS 1 DNS 2 if no DHCP only if no DHCP only if no DHCP only MAC Addr Link Host Domain Net IPv4 Settings...

Page 40: ...d to maximize the full capacity of the tape cartridge but the user will be unable to erase or overwrite data on the cartridge 4 2 2 Using and Maintaining Tape Cartridges I Do not degauss Ultrium LTO data cartridges These data cartridges are pre recorded with a magnetic servo signal This signal is required in order to use the cartridge with Ultrium LTO tape drives Keep Ultrium LTO cartridges away f...

Page 41: ... Place identification labels only in the designated area on the cartridge 4 2 3 Labeling Tape Cartridges Attaching a bar code label to each tape cartridge enables the library and appli cation software to identify the cartridge quickly thereby speeding up inventory time Make it a practice to use bar code labels on your tape cartridges Your host software may need to keep track of the following infor...

Page 42: ...re 22 Never apply multiple labels onto a cartridge as extra labels can cause the cartridge to jam in a tape drive 4 2 4 Write protecting Tape Cartridges All rewritable data cartridges have a write protect switch to prevent accidental erasure or overwriting of data Before loading a cartridge into the library make sure the write protect switch on the front of the cartridge is in the desired position...

Page 43: ...ww fujitsu com global services computing storage eternus products tape lt20 s2 4 2 6 Bar Code Reader The bar code reader provides inventory feedback to the host application and or LCD screen by reading the cartridge bar code labels The library stores the customized inventory data in memory No Description 1 Write enabled 2 Write protected 3 Write protect switch 4 Bar code label 5 Insertion arrow ...

Page 44: ...e A cleaning cartridge will not be used once it has exceeded its maximum count of operations 50 loads or when a medium error was detected during operation If there is more than one cleaning cartridge available the one with highest load count will be used This causes the cleaning cartridge with the highest load count to wear out first 4 3 Magazines Cartridges are stored in magazines Up to 4 cartrid...

Page 45: ... remove them from the library Ê Use the OCP see section Removing and Replacing a Magazine Using the OCP on page 46 or Ê Use the RMU see section Removing and Replacing a Magazine Using the RMU on page 47 2 Insert cartridges in the magazines 3 Put the full magazines back to the tape library see figure 24 Figure 24 Insert magazines ...

Page 46: ...ations 2 Press Enter to select 3 Press Up or Down until the screen displays either Unlock Left Magazine or Unlock Right Magazine 4 Press Enter to select the desired magazine to unlock 5 Enter a password if requested 6 The display will read Left Magazine Unlocked or Right Magazine Unlocked 7 Pull the released magazine out of the library 8 The screen will now display Insert Left Magazine or Insert R...

Page 47: ...you log in as User the default password is std001 If you log in as Admin the default password is adm001 The password for user Service is reserved for service personnel only 2 Go to Operations Magazines This page see figure 26 allows the user to release the right or left magazine from the library Figure 26 Operations Magazine page 3 Press the Release button 4 Remove the magazine from the unit ...

Page 48: ... Library 4 3 4 Slot Numbering The slot numbering scheme is shown in figure 27 for the left magazine and figure 29 for the right magazine Figure 27 Slot numbering left magazine with mailslot No Description 1 Mailslot 2 LTO Slot 3 LTO Slot 4 LTO Slot ...

Page 49: ...xport individual cartridges without interrupting library operation The command to open the mailslot may be denied if the robot is busy with some operation In that case Busy is displayed and the command has to be repeated once the robots operation is finished see figure 28 Figure 28 Handling mail slot ...

Page 50: ...50 ETERNUS LT20 S2 Magazines Operating the LTO Library Figure 29 Slot numbering right magazine No Description 5 LTO Slot 6 LTO Slot 7 LTO Slot 8 LTO Slot ...

Page 51: ...your library After establishing a connection to the library open any HTML browser and enter the IP address of the library To configure the RMU you must set the IP address at OCP or DHCP 4 4 2 Library Status Icons Status icons indicate the following conditions Symbol Description The green Status Ok icon indicates that the library is fully opera tional and that no user intervention is required The y...

Page 52: ...e attempting to perform any remote opera tions that will take the library offline To login select the access type and enter the correct password There are three levels of access Standard user level default password std001 Admin user level default password adm001 Service personnel user level Access to this level is by Service personnel only Each level affects which areas you have access to and what...

Page 53: ...cess to the static information about the system You can reach this page by selecting Identity Library The following information can be found although no changes can be made from this page Serial Number Product ID Currently Installed Library Firmware Bootcode Firmware Revision Barcode Reader Library Mode WWide Node Name Figure 31 Identity Library page ...

Page 54: ...O Library 4 4 4 2 Viewing Static Drive Information This page provides detailed information about the drive No changes can be made from this page You can reach this page by selecting Identity Drive Figure 32 Identity Drive page SAS Figure 33 Identity Drive page FC ...

Page 55: ...4 Identity Network page 4 4 5 Status 4 4 5 1 Viewing Dynamic Library Information This page displays the dynamic information about the library such as the current status of the components You can reach this page by selecting Status Library The following information can be found on this page Status Cartridge in Transport Number Of Moves Total Power On Time Robotic Status Internal Temperature Media R...

Page 56: ...perating the LTO Library Figure 35 Status Library page 4 4 5 2 Viewing Dynamic Drive Information This page provides detailed information about the drive in the library You can reach this page by selecting Status Drive Figure 36 Status Drive page FC ...

Page 57: ...about the tape inventory in the library A summary of each magazine is shown You can reach this page by selecting Status Inventory Figure 37 Status Inventory page To get detailed information click on the button This will expand the display for the specified magazine specifying the bar codes and types of the cartridges Figure 38 Status Inventory page expanded ...

Page 58: ...e In some cases a pop up screen will ask the operator to confirm their change Many changes will also require a reboot You can reach this page by selecting Configuration System Changes that can be made are Library Master Drive Library Mode Random Sequential Automatic Auto load Loop Active Slots Mailslot Enabled Auto Clean Enabled Barcode Label Length Reported To Host Barcode Label Alignment Reporte...

Page 59: ...This page shows the current configuration of the drive in the library and allows modification to the configuration The user is also able to select Power on which activates the drive You can reach this page by selecting Configuration Drive Figure 40 Configuration Drive page SAS Figure 41 Configuration Drive page FC ...

Page 60: ...equested a pop up box will ask to confirm the changes You can reach this page by selecting Configuration Network A list of changes that can be made are Host Name Domain Name IPv4 DHCP Address check On or unchecked IPv4 Static Address IPv4 Subnet Mask IPv4 Gateway Address IPv4 IPv6 DNS Server 1 2 IPv6 Stateless Auto Config IPv6 DHCPv6 Addressing IPv6 Static Addressing IPv6 Static Address Enable SSL...

Page 61: ...data transfer it is necessary to install a certificate For this purpose the user is requested in Windows to generate a certificate when a connection is set up Figure 43 Certificate generation Reply field Meaning Yes The certificate is generated and installed No You exit the procedure Display certificate The certificate obtained is displayed ...

Page 62: ...62 ETERNUS LT20 S2 Remote Management Unit RMU Operating the LTO Library This screen is displayed for selection item 3 Figure 44 Certificate information ...

Page 63: ...Library Remote Management Unit RMU The following screen appears when you install the certificate Figure 45 Certificate import wizard Welcome The screens below are displayed when you click on Next Figure 46 Certificate import wizard Storage ...

Page 64: ...64 ETERNUS LT20 S2 Remote Management Unit RMU Operating the LTO Library Figure 47 Certificate import wizard Finishing 1 Figure 48 Certificate import wizard Finishing 2 ...

Page 65: ... Operating the LTO Library Remote Management Unit RMU Figure 49 Termination of certificate installation To terminate installation of the certificate either click on OK or the X in the top right hand corner of the screen ...

Page 66: ...ings if the certificate address does not match and click OK Figure 50 Unchecking the warnings box 4 4 6 4 Changing the SNMP Configuration This page shows the current SNMP configuration of the library and allows modification to the configuration When a change is requested a pop up box will ask to confirm the changes You can reach this page by selecting Configuration SNMP A list of changes that can ...

Page 67: ...Level choose from 1 Standard 2 Admin or 3 Service Access Level Name the name associated with the chosen Access Level New Password the password can be a maximum of ten characters Repeat Password enter the new password again OCP Access PIN Enabled select this item if you would like the Operator Control Panel display to be password protected OCP Access PIN Code the password for accessing the OCP when...

Page 68: ...Configuration Date Time Time 24H Enter the current time Using the 24 hour format 1 00 pm would be 13 00 00 HH MM SS Date Enter the current date Clock Synchronization Configuration Enable Clock Synchronization Click to enable or disable the SNTP server Click Help for further information SNTP Server Address Most NTP Network Time Protocol servers also support SNTP Simplified NTP Click Help for furthe...

Page 69: ...page by selecting Configuration Log I All available options are supported only if you have logged in as Service user see figure and description in section Login on page 52 Figure 54 Configuration Log page I The trace level and trace filter selection options can be set by service personnel 4 4 6 8 Setting Event Notification Parameters This page allows the user to set event notification to On You ca...

Page 70: ...To Email Address enter the email domain name of the individual you would like to receive the errors and or warnings SMTP Server Address enter the address of the email server of the individual you would like to receive the errors and or warnings Figure 55 Configuration Event Notification page 4 4 6 9 Restoring Factory Defaults This page allows the user to reset the configuration to the factory defa...

Page 71: ...a within the Library This page allows the user to move tape cartridges within the library The source and destination are selected and then the move button in the center of the screen is clicked to activate the move You can reach this page by selecting Operations Move Media Figure 57 Operations Move Media page ...

Page 72: ... 58 Operations Inventory page 4 4 7 3 Releasing and Replacing Magazines This page allows the user to release the right or left magazine from the library You can reach this page by selecting Operations Magazines Figure 59 Operations Magazine page I To manually release a magazine see section Magazine Does not Unlock via OCP or RMU on page 96 However this manual process should only be used if the mag...

Page 73: ...des the system administrator with general tests to verify the usability and reliability of the library You can reach this page by selecting Service General Diagnostic The user selects the number of test cycles before starting the test To cancel the test before it completes the cycles select the Stop button Figure 60 Service General Diagnostic page ...

Page 74: ... administrator with tests to verify the usability and reliability of the drive You can reach this page by selecting Service Drive Diagnostic The user selects the drive test type A Drive Support Ticket can be created and downloaded which can support service engineers solving drive and media problems Figure 61 Service Drive Diagnostic page ...

Page 75: ...to the library and the drive in the library by using this page Additionally the page allows to request if new firmware is available on the FTP server of Fujitsu Technology Solutions and to upgrade the firmware online You can reach this page by selecting Service Firmware I For the online upgrade via FTP a valid DNS server must be activated for the library V CAUTION After a library upgrade the syste...

Page 76: ...g data loss Ensure that the library is idle before attempting to perform any remote operations that will take the library offline This page is used to perform a library reboot During a reboot the connection to the library is lost and the RMU display in your browser may be affected In this case you will have to reload the RMU page in your browser manually You can reach this page by selecting Servic...

Page 77: ...llows the administrator to view the library logs You can reach this page by selecting Service Library Logs The following entries and buttons are available Log Type Total Number Of Entries Start Entry Number of Entries Per Page Update Dump Log Save Service Dump Email Service Dump Figure 64 Service Library Log page ...

Page 78: ...ting the LTO Library 4 4 8 6 Cleaning Tape Drive This page allows the user to clean the tape drive You can reach this page by selecting Service Clean Drive Figure 65 Service Clean Drive Page See also section Activating the Autoclean Function on page 44 ...

Page 79: ... Getting Cartridge Information Selecting this page allows the user gets information on all cartridges in the library and all specific values the library handles for each cartridge You can reach this page by selecting Service Cartridge memory Figure 66 Service Cartridge Memory page ...

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Page 81: ...ng must be enabled 5 1 2 Backup Application Installation Refer to the documentation included with your backup application for instruc tions on how to verify proper installation Some backup software packages require an additional module to communicate with the library robots 5 1 3 Device Driver Installation Make sure that the proper device driver if applicable is installed for the library Contact y...

Page 82: ... switch on the front panel is in the ON position Ê Make sure there is power to the outlet Ê Try another working outlet Ê Replace the power cord Ê Contact your service representative No display messages appear Ê Make sure the power cord is connected Ê Make sure the power switch is on Ê Power cycle the library Ê Download library firmware Ê Contact your service representative Tape movement ...

Page 83: ...cle power on the library while the cartridge is positioned at the physical end of the media Ê Make sure that the backup software is not reserving the slot or preventing the tape drive from ejecting the cartridge The backup software needs to cancel the reservation and any hold it has on the tape drive Temporarily disconnecting the library from the host server and power cycling eliminates the host a...

Page 84: ...propriate data cartridge for your library model Ê Make sure you are using an Ultrium cartridge that has not been degaussed Do not degauss Ultrium cartridges Ê Make sure that the cartridge has not been exposed to harsh environmental or electrical conditions and is not physically damaged in any way Ê Many backup applications do not read or write to cartridges that were created using a different back...

Page 85: ...eaning Tape Drive on page 78 Ê Contact your service representative Errors displayed on operator control panel in library operator panel inventory display See section Library Status Icons on page 51 for more information There is an error code on the LCD Look up the error code try to resolve the failure and power cycle see section Tape Library Error Codes on page 92 Problem Solution ...

Page 86: ...er If you are backing up data over a network consider comparing to a local only backup Ê Make sure the backup server has enough memory to handle the bandwidth of the backup or restore Ê Clean the tape drive See section Cleaning Tape Drive on page 78 for instructions Media attention LED issues Contamination by loose debris Avoid contamination by ensuring that the library is installed in a clean con...

Page 87: ...eans Bad defective contami nated media If the Media Attention LED is cleared and although the drive has been cleaned immedi ately re displays each time a particular cartridge is reloaded that cartridge should be suspected as being defective Ê Export the cartridge and load a known good cartridge In some cases a cartridge can be worn out have a defective Cartridge Memory or have been formatted as a ...

Page 88: ... RMU see section Removing and Replacing a Magazine Using the RMU on page 47 2 The finger holes on the back side of the magazines see figure 68 allow the user to pull the cartridges out of the slot Remove and insert the cartridge mechanically Repeat the process ten times Figure 68 Removing stuck tapes from slot 3 During this process any burr on the cartridges will be removed 4 Insert cartridge in t...

Page 89: ...the power cord from the library 2 Find the access holes for the right and left magazines see figure 69 Figure 69 Access holes for the left and right magazine 3 To manually release the magazines push the end of a straightened paper clip into the access hole for the magazine at the back of the library While holding the paper clip have a second person pull the magazine out of the front of the unit se...

Page 90: ...ng Figure 70 Remove the left magazine If there are additional tapes still in the library or if you were unable to manually remove the magazines and drive please contact service for further instructions Step Process 1 Insert pin into access hole 2 Release and remove magazine ...

Page 91: ...can prevent media removal by disabling mailslot opening and magazine removal functionality In the Library Status and the Drive Status pages then the Media Removal entries are set to Prevented Figure 71 Media Removal information in the Library Status page example Allowed Figure 72 Media Removal information in the Drive Status page example Allowed ...

Page 92: ...ow try to resolve the error by cycling power to the library and retrying the last operation If the error persists contact support personnel 5 6 1 Example Error Code EVENT 6 A5 F1 Where Sequence number 6 indicates the position in sequence list 0 being the most recent Log shows a load error code A5 fan error sub code F1 caused by the fan at the back connector plate The event log with the library als...

Page 93: ...d retry operation After several occurrences contact technical support 84 Setting of gripper motor param eters failed Reset the unit and retry operation After several occurrences contact technical support 85 Setting of slider motor param eters failed Reset the unit and retry operation After several occurrences contact technical support 86 Setting of elevator motor param eters failed Reset the unit ...

Page 94: ... Cannot find slider block within the expected range Run library Health Check after several occurrences contact technical support 90 Cannot find elevator block within the expected range Run library Health Check after several occurrences contact technical support 91 Cannot find rotation block within the expected range Run library Health Check after several occurrences contact technical support 92 Ca...

Page 95: ...Health Check after several occurrences contact technical support 9A Rotation home sensor not found Run library Health Check after several occurrences contact technical support 9B Sled position sensor not found Run library Health Check after several occurrences contact technical support 9C Gripper range out of specification Run library Health Check after several occurrences contact technical suppor...

Page 96: ...the unit and retry operation After several occurrences contact technical support B3 Robot controller urgent stop due to a released magazine Check if magazines are completely inserted and retry operation After several occurrences contact technical support B4 Cartridge did not transport completely Gripper could not pick cartridge and CP sensor not present After pushing the cart CP sensor still prese...

Page 97: ...not successful contact technical support D0 ROM error ROM checksum incorrect Retry of Firmware upgrade if not successful contact technical support D1 RAM error Power on Self Test POST has failed Retry operation after several occurrences contact technical support D2 NVRAM error R W operation to NVRAM has failed Retry operation after several occurrences contact technical support D5 Display Error Com...

Page 98: ...mbient temperature conditions and check all fans after several occurrences contact technical support F1 Drive Communication Error library controller has lost commu nication to drive Sub code 01 drive sled 1 Retry operation if not successful contact technical support F2 Drive Sled not present Sub code 00 drive sled 1 Retry operation if not successful contact technical support F3 Drive Hardware Erro...

Page 99: ...rostatic damage observe the following precautions Ê Transport products in static safe containers such as conductive tubes bags or boxes Ê Keep electrostatic sensitive parts in their containers until they arrive at static free stations Ê Cover the library with approved static dissipating material Provide a wrist strap connected to the work surface and properly grounded tools and equipment Ê Keep th...

Page 100: ...e sled out please pull forward the product ID tag located below the drive sled see figure 74 detail 1 Otherwise the slide or the attached label could be damaged 2 Pull straight back on the tape drive handle to remove it from the library Take care to slightly push down the product ID slide so it does not interfere with the drive sled see figure 74 Steps Description 1 Power down the library using th...

Page 101: ...e library while supporting the drive assembly see figure 75 3 Push the Product ID tag slide down slightly to prevent damage Figure 75 Installing a tape drive 4 Push the tape drive slowly into the drive bay until the drive seats itself against the back of the library 5 Push the Product ID tag slide back underneath the drive sled When inserted properly only the handle of the slide will be visible 6 ...

Page 102: ...two screws anchoring the mounting brackets on the library to the rack 5 Remove your library from the rack 6 Remove the replacement library enclosure from the packing materials 7 Place the replacement library enclosure on a solid surface in preparation for installation into the rack 8 Loosen the thumbscrews on the tape drive and pull the tape drive handle while supporting the bottom of the drive to...

Page 103: ... the Base Chassis 16 Run the library Verify test see section Performing General Library Diagnostics on page 73 17 Securely package the library enclosure that was replaced and return to repair center see chapter Packaging before Transportation on page 105 ...

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Page 105: ...e power button in order to park the robot in the proper position for inserting the shipping lock 3 Please disconnect the library 4 If you are going to send the library to the repair center unmount the tape drive see section Removing and Replacing a Tape Drive on page 100 5 Remove the yellow label and the shipping lock The shipping lock is stored on the rear panel see figure 76 6 Store the lock and...

Page 106: ...S2 Packaging before Transportation Figure 77 Product Label 8 Package the tape library Please use the original box or the box in which you received the spare library see figure 78 9 Send the library to the service center ...

Page 107: ...ETERNUS LT20 S2 107 Packaging before Transportation Figure 78 Re packing the library No Description 1 Box 2 Bottom shell 3 ETERNUS LT20 unit 4 Top shell parts 4 3 2 1 ...

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Page 109: ...find the technical data of the library the types of drives you can use and their performance characteristics in the DATASHEET FUJITSU ETERNUS LT20 which is available at http www fujitsu com global services computing storage eternus products tape lt20 s2 ...

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Page 111: ...quipment by handling it over to a designated collection point for the recycling of waste electrical and electronic equipment The separate collection and recycling of your waste equipment at this time of disposal will help to conserve natural resources and ensure that it is recycled in a manner that protects human health and the environment For more infor mation about where you can drop off your wa...

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Page 113: ...the FCC Rules Operation is subject to the following conditions 1 This device may not cause harmful interference and 2 this device must accept any interference received including interference that may cause undesired operation Part 15 Class A of the FCC Rules is designed to provide reasonable protection against radio and television interference in a residential installation Although the equipment h...

Page 114: ...affected device and or its receiving antenna Increase the distance between the affected device and the computer equipment Plug the computer and its peripherals into a different branch circuit from that used by the affected device If necessary consult an experienced radio television technician for additional suggestions 10 3 Canadian Certification This Class A digital apparatus meets all requiremen...

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Page 116: ...116 ETERNUS LT20 S2 Related Publications an Links Blank ...

Page 117: ...eaning 78 controller 16 controller LED 15 D Data sheet 115 date 68 device driver 81 device standards 113 disposal 111 DOWN 14 drive configuration 59 identity 54 status 56 drive diagnostics 74 drive sled 16 100 E electrostatic discharge 99 ENTER 14 ERROR 13 error codes 92 error log 69 Ethernet port 15 F factory defaults 70 fan vent 15 FCC 113 Fibre Channel connectors 15 firmware 75 front panel 13 I...

Page 118: ...unting 21 READY 13 rear panel 14 rebooting 76 recycling 111 regulatory information 113 Remote Management Unit 51 removing stuck tapes 88 right magazine 14 16 RMU 51 robot 16 S SAS connectors 15 serial port 15 service 73 service personnel 52 servicing 99 shipping lock 15 20 105 signal cable 31 sliding rails 19 slot numbering 48 SNMP configuration 66 software packages 33 SSL data transfer certificat...

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Fujitsu ETERNUS LT20 S2, Installing, Starting Up And Maintaining

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