Fujitsu B27-9 TE QHD Operating Manual Download Page 47

Page: 47 / 54

Troubleshooting

Having this problem?

Check the following points:

No screen display

Power indicator is lit

►

Check whether the computer is switched on.

►

Check whether the data cable for the
monitor is correctly screwed into the monitor
port on the computer.

►

Press any key on the computer keyboard.
The computer may be in power saving
mode.

►

Alter the brightness and/or contrast until you
get a picture.

Message:

No Signal

►

Check whether the data cable for the
monitor is correctly screwed into the monitor
port on the computer.

►

Check whether the computer is switched on.

Message:

Frequency out of range:

## kHz / ## Hz
Please change the display mode
to 2560 x 1440 with 60 Hz

The input signal (horizontal frequency and
refresh rate) at the displayed input does not
correspond to the technical data for the monitor.

►

Reboot the system after connecting to the
monitor. The VGA interface does not support
"Hot Plugging".

►

Adjust the video frequency range using the
computer software (see documentation for
the computer or display adapter).

►

Set a different screen resolution using the
computer software (see documentation for
the computer or display adapter).

Picture position not correct

The monitor recognises an unde

ned mode (see

chapter

"Technical speci

cation", Page 44

►

Run the function

Auto adjust

(see Chapter

"Setting screen display", Page 22

Picture is shaking

►

Check whether the data cable for the
monitor is correctly screwed into the monitor
port on the computer.

►

Run the function

Auto adjust

(see Chapter

"Setting screen display", Page 22

Picture is wrongly adjusted

►

Run the function

Factory Recall

(see Chapter

"Advanced setting functions", Page 26

The

Auto Processing

message appears.

Picture disturbances (vertical lines)

►

Run the function

Auto adjust

(see Chapter

"Setting screen display", Page 22

Picture disturbances (horizontal lines, picture
noise)

►

Run the function

Auto adjust

(see Chapter

"Setting screen display", Page 22

The screen becomes darker

The background lighting has a limited lifetime.
If your monitor display should become too dark,
the background lighting will have to be replaced.

►

Contact our Service Desk.

Fujitsu

Summary of Contents for B27-9 TE QHD

Page 1: ...Display Operating Manual FUJITSU Display B27 9 TE QHD B27 9 TS QHD ...

Page 2: ...ound on the Internet at http www fujitsu com fts You can find driver updates at http support ts fujitsu com download Should you have any technical questions please contact our Hotline Service Desk http support ts fujitsu com contact servicedesk Your sales partner Your sales office We hope you enjoy working with your new Fujitsu system ...

Page 3: ......

Page 4: ...ujitsu Technology Solutions GmbH Mies van der Rohe Straße 8 80807 Munich Germany http www fujitsu com fts Copyright Fujitsu Client Computing Limited 2019 All rights reserved Publication Date 12 2019 Order No A26361 K1684 Z327 1 7619 edition 1 ...

Page 5: ...ng started 11 Operation 19 Notes on the program DisplayView 35 Driver installation 37 Notes on power management 38 Notes on low blue light mode 39 Notes on ergonomic colour adjustment 40 Explanatory information about standard ISO 9241 307 41 Troubleshooting 42 Technical specification 44 Appendices 50 ...

Page 6: ... HDMI is a trademark or registered trademark of HDMI Licensing LLC in the United States of America and or other countries VDE is a registered trademark of VDE Verband der Elektrotechnik Elektronik Informationstechnik e V in Germany and or other countries HAR is a registered trademark of VDE Verband der Elektrotechnik Elektronik Informationstechnik e V or other national electrical engineering assoc...

Page 7: ...evice 17 Connecting cables to the monitor 17 Connecting cables to the computer 18 Operation 19 Switching the device on and off 19 Changing the monitor settings 20 Functions of the control panel and the OSD menu 21 Select OSD language 21 Setting screen display 22 Configuring the OSD menu 24 Advanced setting functions 26 Displaying information 27 Activate deactivate ECO operating mode 28 Selecting t...

Page 8: ...djustment 40 Explanatory information about standard ISO 9241 307 41 Troubleshooting 42 Technical specification 44 Preset operating modes 45 Most frequent operating modes 45 Video TV operating modes via digital video inputs 46 DVI D port 47 HDMI port 48 Displayport socket 49 Appendices 50 4 Fujitsu ...

Page 9: ...y Digital video inputs DVI HDMI and DisplayPort with HDCP power management for reducing power consumption when the computer is not in use Compliance with the recommendations according to the latest TCO requirements the monitor fulfills all GS Geprüfte Sicherheit Certified Security requirements This operating manual contains important information you require to start up and run your LCD monitor A d...

Page 10: ...he device Indicates an activity that must be performed Indicates a result This font indicates data entered using the keyboard in a program dialogue or at the command line e g your password Name123 or a command used to start a program start exe This font indicates information that is displayed on the screen by a program e g Installation is complete This font indicates terms and texts used in a soft...

Page 11: ...ains outlet are freely accessible The ON OFF switch does not disconnect the monitor from the mains voltage To completely disconnect from the mains voltage you must remove the mains plug from the mains socket The device is equipped with a power cable that complies with safety standards Use the supplied power cable only Lay the cables in such a way that they do not create a hazard danger of tripping...

Page 12: ...ut voltage and therefore the sound pressure level Power cable Use the supplied power cable only Use the following guidelines if it is necessary to replace the original cable set The female male receptacles of the cord set must meet IEC60320 CEE 22 requirements The cable has to be HAR certified or VDE certified The mark HAR or VDE will appear on the outer sheath For devices which are mounted on a d...

Page 13: ...device is sensitive to pressure and scratches Clean it only using a soft slightly moistened cloth The surface of the casing can be cleaned with a dry cloth If particularly dirty use a cloth that has been moistened in mild domestic detergent and then carefully wrung out CE marking The shipped version of this device complies with the requirements of EU directives 2014 30 EC Electromagnetic compatibi...

Page 14: ...ing directly Germany Belgium Switzerland AfB gemeinnützige GmbH Otto Stadler Strasse 6 D 33100 Paderborn Tel 49 0 5251 414 90 10 Fax 49 0 5251 414 90 29 https www fujitsu com de about local social responsibility environment care recycling RECUPEL Boulevard Reyers 80 B 1030 Brussels Tel 32 2 706 86 16 Fax 32 2 706 86 13 E mail info recupel be http www recupel be SWICO Schweizerischer Wirtschaftsver...

Page 15: ...cable a flyer Quick Start Guide a flyer safety instructions Unpack all the individual parts Check the contents of the package for any visible damage caused during transport Check whether the delivery conforms to the details in the delivery note Should you discover that the delivery does not correspond to the delivery note notify your local sales outlet immediately Do not discard the original packi...

Page 16: ...ent ventilation the air inlet and outlet openings of the device must be kept clear Setting up an ergonomic video workstation 1 Do not position the video workstation opposite a window 1 1 Position the monitor outside the reach of a light source 1 12 Fujitsu ...

Page 17: ... for optimum viewing 1 The monitor should under no circumstances fall outside the permissible viewing space 2 Depending on the situation it may be advisable to use a swivel arm or similar accessory VESA FPMPMI which are available from specialist dealers For this purpose the monitor base must be removed beforehand as described in Chapter Removing monitor base Page 16 Fujitsu 13 ...

Page 18: ...n be adjusted by approximately 150 mm 1 2 Hold the monitor with both hands on the right and left edge of the casing and move it up or down 1 Adjusting the inclination The inclination of the monitor can be adjusted by 3 forwards and 35 backwards from its vertical position Hold the monitor with both hands on the left and right sides of the case and move it to the desired angle 2 see Adjusting height...

Page 19: ...ape mode rotate it back anti clockwise The screen supports the Autorotation function with the associated software DisplayView which is used to adapt the display to the orientation of the screen see Notes on the program DisplayView Page 35 For you to be able to display the screen contents in portrait mode your graphics card will also need to support this function or you will need to use special sof...

Page 20: ...t of the power socket Lay the monitor on its face on a soft surface Disconnect all cables To release the stand remove the four screws 1 that hold the stand in the VESA mount Then lift the stand away upwards You can now mount a swivel arm or a similar accessory in accordance with VESA FPMPMI using a hole spacing of 100 mm For instructions on how to mount the swivel arm or a similar accessory please...

Page 21: ...pplied data cable has two 20 pin DP connectors for connection to the monitor and to the computer Information on the computer connections and interfaces is contained in the operating manual for the computer 10 1 4 5 6 3 2 8 7 8 9 1 Power connector 2 DVI D connector 3 HDMI socket 4 Display port socket 5 AUDIO IN socket 6 AUDIO OUT socket 7 USB 3 1 Gen1 5Gbps upstream 8 USB 3 1 Gen1 5Gbps downstream ...

Page 22: ...ty Lock can be mounted in the security slot to protect the monitor against theft A Security Lock is not included with the monitor at delivery Connecting cables to the computer Information on the computer connections and interfaces is contained in the operating manual for your computer Connect the data cable to the active monitor port on the computer and secure the plug in connection by tightening ...

Page 23: ...r changes as follows Power indicator Status blue Monitor and computer are switched on normal mode green Monitor and computer are switched on ECO mode orange Monitor is not receiving a video signal or is in power saving mode does not light up Monitor is switched off Switch the device on again with the ON OFF switch 1 Fujitsu 19 ...

Page 24: ...or information Activate deactivate ECO operating mode Selecting the input signal Select display mode colour temperature Adjust RGB channels Adjust volume Adjust brightness contrast Monitor switching on off Softkey icon Function Selecting the next menu item sub menu Selecting the previous menu item sub menu Opening the selected sub menu Going to the next setting Running a function Going to the prev...

Page 25: ... menu of your device may differ in several ways from the functional scope described The softkey icons may deviate from those shown here Select OSD language When an OSD menu button is activated for the first time the language selection window will appear Press the button or the button to choose the desired language Press the button to confirm After selecting the OSD language for the first time you ...

Page 26: ...ave the settings and return to the main menu Function Description Phase Eliminate picture disturbance With this function you fine tune your monitor to eliminate picture disturbance This setting only appears with an analogue video signal e g VGA Clock Set synchronisation With this function you adjust the picture width to eliminate vertical picture disturbances This setting only appears with an anal...

Page 27: ...e Values above 50 produce a sharper picture Saturation Setting colour saturation You can use this function to reduce or increase the intensity of the colours This setting only applies for devices with YUV output e g BluRay players Hue Setting the colour tone This function can be used to shift the colour spectrum in order to compensate for a colour fault that may be present This setting only applie...

Page 28: ...ture OSD Advanced Information Press the button to call up the main menu Press the button twice and then to switch to the OSD submenu Press the button to mark a function in the submenu Press the or button to make the desired setting Press the button to save the settings and return to the main menu 24 Fujitsu ...

Page 29: ...xpires without a setting being made the OSD menu is automatically hidden Where applicable settings that must be confirmed with the button are thereby lost Rotation Set the orientation of the OSD menu This function allows the orientation of the OSD menu to be rotated This makes it easier to read the OSD menu while the pivot function is being used Off OSD menu will not be rotated On OSD menu will be...

Page 30: ... down the monitor gradually while you are absent After 10 seconds of absence the brightness is reduced to a minimum After a further 30 seconds absence the display lighting is switched off This option only appears if your model has a presence sensor Proximity Setting the distance to the monitor With this function you can indicate your actual distance to the monitor and optimise detection by the pre...

Page 31: ...action time This function can be used to improve the focus in fast moving images This setting can only be configured in Video or Custom application mode DDC CI Enable disable Display Data Channel Command Interface This function allows data to be exchanged via the connection between the PC and the display Status LED Enable disable Status LED This function allows the power indicator on the monitor t...

Page 32: ...ess is used that is the optimum from both the ergonomic and ecological aspects If the brightness is further reduced by the user this new setting is used during the next call of the ECO operating mode After the ECO operating mode is switched off the brightness previously set by the user is restored Selecting the input signal INPUT DVI D HDMI DisplayPort Press the button to open the INPUT setting wi...

Page 33: ... setting only appears on models that support the DICOM picture format sRGB Mode for applications in sRGB colour space Colour temperature and brightness according to the sRGB standard Low Blue Light Mode with reduced blue light emission Warm tints reduced brightness Office Mode for everyday office applications Colour temperature equals 6500 K ECO operating mode active Photo Mode for the display of ...

Page 34: ...Operation The brightness set in Mode is stored under Office Photo Video and Custom 30 Fujitsu ...

Page 35: ...ng any changes Function Description 5000 K 6500 K 7500 K 9300 K Native Select the colour temperature The warmth of the screen colours is set using the colour temperature The colour temperature is measured in K Kelvin In the Native and Custom Color settings the full colour space of the LCD panel can be used RGB Adjust You can change the colour ratios of the primary colours red green blue as require...

Page 36: ...tting Press the button to save the settings and close the menu Function Description Volume Set the volume for playback with the integrated loudspeakers Mute Switch the loudspeakers off or on Input Change the audio input signal to another source The setting only appears when more than one audio input signal is possible e g display port and AUDIO IN socket 32 Fujitsu ...

Page 37: ...trast of the display With this function you modify the contrast of bright colour tones If the contrast is set too high bright surfaces can no longer be distinguished from very bright surfaces If the contrast is set too low the maximum brightness will not be achieved Black level Set the brightness of the display With this function you modify the contrast of dark colour tones ACR Enable disable dyna...

Page 38: ... Auto level Adjust the signal level With this function you can automatically set the contrast Press the button to run the function This setting only appears with an analogue video signal e g VGA Locking the OSD menu The OSD menu can be locked to prevent accidental or unauthorised changes to the monitor settings Press the button and the ON OFF button at the same time and keep them pressed for appro...

Page 39: ...ntrast Mode Rotation Desktop Partitioning Presence Sensor Profiles Information Connected displays Brightness Contrast Display1 Display2 Brightness Contrast Black level Sharpness 100 Auto brightness Apply settings to all connected monitors 50 50 50 Undo Brightness Contrast DisplayView Can be downloaded here www fujitsu com fts displayview Function overview OSD management for screens equipped with D...

Page 40: ...creen content pursuant to the screen orientation Desktop partitioning The desktop area of the Microsoft Windows operating system can be divided into several areas into which program windows can be fitted automatically by adjusting their size Connected displays Desktop Partitioning Display1 Display2 Brightness Contrast Mode Rotation Desktop Partitioning Presence Sensor Profiles Information Press le...

Page 41: ...isted Generic PnP Monitor to open the Properties window If more than one Generic PnP Monitor device is displayed check whether the correct device is selected To do this go to tab Details Property and set Hardware Ids Monitor FUSxxxx is displayed under Value Otherwise select the other Generic PnP Monitor device Click on Update Driver in tab Driver Click on Browse my computer for driver software Cli...

Page 42: ...brightness without USB and audio 25 9 W 31 W Energy Star Brightness 200 cd m2 without USB and audio 16 5 W EU Energy Label Without USB and audio 21 W ECO Without USB and audio 20 8 W 23 W Standby Without USB devices connected 0 18 W 0 3 W Off Without USB devices connected 0 17 W 0 3 W If the computer detects inactivity no input it sends an appropriate signal to the monitor to reduce the power cons...

Page 43: ...longer emit blue light as a conventional source of white light Further information can be found in Chapter Selecting the application mode Page 29 The viewing distance to the monitor should be approximately 50 cm Further information can be found in Chapter Setting up an ergonomic video workstation Page 12 When working continuously at a display screen it is recommended that you take a five minute br...

Page 44: ...tinuous text and data entry When using several colours for characters and background and giving the primary colours full modulation you can obtain very suitable colour combinations see the following table Characters Background black white purple blue cyan green yellow red black white purple blue cyan green yellow red Colour combination very suitable Colour combination not suitable because colour h...

Page 45: ...ted in the international standard ISO 9241 307 The LCD displays from Fujitsu comply to at least Class I Fujitsu guarantees displays that are free of pixel faults so that only subpixel faults may occur Examples A flat screen monitor with a resolution of 1280 x 1024 has 1280 x 1024 1 310 720 pixels Each pixel consists of three subpixels red green and blue making a total of about 3 9 million subpixel...

Page 46: ...Should an error occur first check the following points If the distortion is still not eliminated the monitor should if possible be checked on another computer If you cannot solve the problem please contact our Service Desk 42 Fujitsu ...

Page 47: ...oftware see documentation for the computer or display adapter Set a different screen resolution using the computer software see documentation for the computer or display adapter Picture position not correct The monitor recognises an undefined mode see chapter Technical specification Page 44 Run the function Auto adjust see Chapter Setting screen display Page 22 Picture is shaking Check whether the...

Page 48: ...x 1440 Width 612 7 mm Height min 375 mm Dimensions incl monitor base Depth 275 mm Weight without packaging 7 6 kg Storable display modes 28 Pixel error classes according to ISO 9241 307 Class I Electrical data Video Digital DVI Display port HDMI Horizontal frequency 30 kHz 100 kHz multi scanning Refresh rate 48 Hz 76 Hz Maximum pixel rate DVI 330 MHz HDMI 270 MHz DP 360 MHz Power supply Switches a...

Page 49: ...cture size In this case you can change and save the settings see Chapter Changing the monitor settings Page 20 For ergonomic reasons a screen resolution of 2560 x 1440 pixels is recommended For technology reasons Active Matrix an LCD monitor also provides an absolutely flicker free screen image at a refresh rate of 60 Hz Most frequent operating modes Screen resolution Refresh rate 640 x 480 60 75 ...

Page 50: ...uts Screen resolution Refresh rate Aspect ratio 640 x 480 p 60 Hz 4 3 720 x 576 p 50 Hz 4 3 16 9 1280 x 720 p 50 60 Hz 16 9 1920 x 1080 p 50 60 Hz 16 9 720 x 480 p 60 Hz 4 3 16 9 720 x 480 i 60 Hz 4 3 16 9 720 x 576 i 50 Hz 4 3 16 9 1920 x 1080 i 50 60 Hz 16 9 46 Fujitsu ...

Page 51: ...connected 6 DDC Clock 7 DDC Data 8 Analog Vertical Sync 9 TMDS Data1 10 TMDS Data1 11 TMDS Data 1 3 Shield 12 not connected 13 not connected 14 5V Power 15 Earth 16 Hot Plug Detect 17 TMDS Data0 18 TMDS Data0 19 TMDS Data 0 5 Shield 20 not connected 21 not connected 22 TMDS Clock Shield 23 TMDS Clock 24 TMDS Clock Fujitsu 47 ...

Page 52: ...n Meaning 1 TMDS Data2 2 TMDS Data2 Shield 3 TMDS Data2 4 TMDS Data1 5 TMDS Data1 Shield 6 TMDS Data1 7 TMDS Data0 8 TMDS Data0 Shield 9 TMDS Data0 10 TMDS Clock 11 TMDS Clock Shield 12 TMDS Clock 13 CEC 14 N C 15 SCL 16 SDA 17 DDC CEC Ground 18 5 V Power 19 Hot plug detect 48 Fujitsu ...

Page 53: ...positive 4 Lane 2 negative 5 Earth 6 Lane 2 positive 7 Lane 1 negative 8 Earth 9 Lane 1 positive 10 Lane 0 negative 11 Earth 12 Lane 0 positive 13 Connected to earth 14 Connected to earth 15 Auxiliary channel positive 16 Earth 17 Auxiliary channel negative 18 Hot Plug Detect 19 Return for Power 20 Power for connector 3 3 V 500 mA Fujitsu 49 ...

Page 54: ...Y STAR https support ts fujitsu com IndexDownload asp SoftwareGuid d64ffa5e 9f01 475a 9269 975391774341 BSMI RoHS https support ts fujitsu com IndexDownload asp SoftwareGuid 2318189a c6bc 4691 a45d 2c37884197b6 China RoHS https support ts fujitsu com IndexDownload asp SoftwareGuid e8358fb7 83a3 45ca b707 c36a868bf0ca 50 Fujitsu ...

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