Fujitsu Ten 86271AJ67A Technical Support Manual Download

Page: 53 / 125

Map is not shown when pressing

button

Caution Message:

AHA RADIO - Caution Message (17)

To use this function, you must agree to the
terms and condition on the 'caution' screen.

Symptom:

Replace Navigation
Head Unit.

Press “MAP” button on Navi-
gation Head Unit and press
“Accept” on the display.

Is the problem fixed?

Yes

The problem was
solved.

Note:
Aha Radio is not available for
86271AJ67A and 86271AJ77A

Summary of Contents for 86271AJ67A

Page 1: ...1 Subaru SD Card Navigation System Technical Support Guide May 2013 2013 14 Legacy Outback...

Page 2: ...2 Technical Support Guide Subaru SD Card Navigation System 2013 14 Legacy Outback...

Page 3: ...es No sound AM FM No sound Satellite radio No sound CD No sound USB No sound iPod CD skip CD won t play correctly Sound is discomforting No illumination No display Current GPS position does not move B...

Page 4: ...6283AJ68A CANADA FE788US 86271AJ78A 14MY Legacy Outback w Aha Radio w H K Amp USA FE688US 86271AJ80A 86283AJ66A 2012 Q3 CANADA FE788US 86271AJ90A 14MY Legacy Outback w Aha Radio USA FE699US 86283AJ69A...

Page 5: ...nglish Spanish French Navi Motorway service information Yes Green route search Yes 3D Junction display Yes Traffic information Yes XM Traffic Voice recognition VR Yes English Spanish French Map Web do...

Page 6: ...on Press to display the information screen Press Audio Power ON or OFF CD slot VOL knob Rotate Adjust the volume EJECT button Press to eject the DISC TUNE TRACK knob Rotate to select a radio station t...

Page 7: ...ce Selector Basic Control of Audio Function Control of Navigation Function Audio Mode AUDIO Split Screen Navigation Mode Full Map Screen Changing the screens can be done by touching the icon on the sc...

Page 8: ...h Audio devices Aha Radio if equipped Sound quality can also be adjusted using the operation screen Audio Source Selector 2 Navigation function Apart from the easy to view screen guides other features...

Page 9: ...ge audio source Audio control Destination search Hands free dial iPod select songs USB select folder Yes Yes Yes Yes Yes Yes Voice Control function Operate Navigation and Audio by voice commands XM is...

Page 10: ...size 64GB SD card class ALL 4 slideshow effects Automatic resizing Setting as Opening screen Slide show supports SD card only Slide show cannot be displayed while Navi Mode is active Some SD Cards fu...

Page 11: ...are usually inaccessible while driving Highway service area in formation is useful for a long drive Motorway The Green route function enables the search for routes that reduce fuel consumption and CO2...

Page 12: ...6 ft from the edge of Vehicle 1 0m 3 ft 2 0m 7 ft 3 0m 10 ft Bluetooth Function is needed Mobile phone Navigation Notification screen The feature will only work if the cell phone being used has the f...

Page 13: ...nd make sure which map version is currently available NAVTEQ Map Update Service Map Update Support If you can t find the answer to your question or for advice on the map inside Navigation System pleas...

Page 14: ...ANT NTSC USB2 0 If applicable Back Camera HARMAN AUDIO AMP Display 2 HD Radio service available in USA only as of May 2013 MINI JACK AUX BODY ECU UART 4 RADIO ANT MIC LVDS 1 PWR PWR 1 LVDS Low voltag...

Page 15: ...GND Ground 5 USG1 GND Ground Connector A USB Connector B REAR CAMERA if applicable 1 2 3 N C No connection 6 PKB IN Parking brake signal 12V 7 CA OUT Back eye camera power supply 6V 8 V IN Back eye c...

Page 16: ...RL OUT Audio signal Rear Left 13 RR OUT Audio signal Rear Right 14 SLD2 GND Ground 15 ILL IN Illumination signal 16 RL OUT Audio signal Rear Left Connector E ST SW MIC etc 1 N C No connection 2 REV I...

Page 17: ...D IN Ground 3 MAIN ANT IN IN Radio signal Main 4 MAIN ANT GND GND Ground 5 N C No connection Connector F RADIO ANTENNA Connector G XM ANTENNA XM SIG IN XM signal XM ANT B OUT XM Antenna B 5V 2 GND GND...

Page 18: ...urn off audio by pressing PWR button 2 While pressing both buttons a and b press and hold the button c for more than 3 seconds Press and hold the button b for more than 3 seconds or turning the igniti...

Page 19: ...vices Results of Connectivity Check No Explanation Vehicle Signal Vehicle Signal Check Results Enter Audio Check Enter Camera Setting 3 2 Enter Camera Setting No Explanation Return to Previous Screen...

Page 20: ...FM FM XXXX kHz Speaker Check Speaker Check ON 3 3 Enter Audio Check No Explanation Return to Previous Screen Selection of Radio Band AM FM Change Radio Frequency Radio Frequency Speaker Check OFF Blac...

Page 21: ...21 MEMO...

Page 22: ...Navigation unit turn ON when ACC turns ON Replace Navigation Head Unit Securely connected Connect Securely Check fuses pin condi tion fit continuity to GND Repair or replace if nec essary Re check fo...

Page 23: ...gation Head Unit Replace or repair it and re check for original problem Note If speaker or wire harness is shorted or grounded Navi gation Head Unit will shut off sound output due to cir cuit protecti...

Page 24: ...vigation Head Unit and connect a known good external antenna to Navigation Head Unit Radio sound restored Check if Antenna jack is securely connected to Navigation Head Unit Radio sound came back Cond...

Page 25: ...n provided by a dealer expire Yes Contact Satellite Radio company and renew the subscription The problem was solved Check XM output power from Navigation Head Unit 1P con nector G type 5V Is XM within...

Page 26: ...any foreign object ex label in the CD slot Condition No sound on CD mode only No sound output for CD mode Insert and playback a known good commer cially available audio CD CDDA Check to make sure that...

Page 27: ...or does this indicator lamp light up when Naviga tion Head Unit is connected No sound output for USB mode Condition No sound on only USB mode Switch to USB mode and re check for origi nal problem Orig...

Page 28: ...problem No Replace vehicle iPod cable with a known good one and re check original problem Does the same issue occur Remove the iPod device and check if iPod works by itself Does iPod play without con...

Page 29: ...eplace disc and re check for original problem Does CD skipping only occur when vehicle is in motion CD skips during play back Replace CD with known good store bought CD Does the problem still occur Do...

Page 30: ...the CD clean and free of scratches and finger prints Please clean the CD and try again Is a paper label on the CD Due to different makes of CD R RW this can cause this condition Try a known good store...

Page 31: ...r speakers Sound output is noisy Is the sound noisy for Radio mode or All modes Is the noise heard even in area with good radio re ception Is the noise heard only at the specific area Move to an area...

Page 32: ...ecification No Check the ILL signal in diagnostic mode Does the diagnostic dis play shows ON Check if the ILL wire harnesses is connected correctly Does the illumination turn ON No The problem was sol...

Page 33: ...Head Unit Does the LCD light up Display does not show images on screen Problem solved No Yes Caution Do not remove the display from the main unit portion Unit is one piece BAD GOOD Condition No displ...

Page 34: ...n an open area with no obstructions buildings hills structures Does the current position icon move in accordance with the vehicle s move ment Problem could be related to poor GPS reception due to driv...

Page 35: ...nother Bluetooth device Can another Bluetooth device be connected Turn ON the B T function on your device first Check the device user manual for information on this pro cedure Did this solve the probl...

Page 36: ...or vehicle side con dition Check CA signal at Navigation Head Unit 16P connector B 7 pin type 6V when re verse gear is ON Is CA within specifica tion Check CA at camera Is CA within specifica tion Ch...

Page 37: ...stalled on Smart phone Yes No Unknown Turn OFF and ON Smartphone and open Aha application on Smartphone Then select Aha Mode on Unit Is the problem fixed Reconnect Smartphone to Unit via Bluetooth And...

Page 38: ...FF and ON Smartphone and open Aha application on Smartphone Is Aha application opened Yes Reinstall the latest Aha application on Smart phone Contact Aha USA AHA RADIO Caution Message 2 Please update...

Page 39: ...d reconnect Smartphone Is the problem fixed No Yes Turn OFF and ON Smartphone and open Aha application on Smartphone Is the problem fixed Yes Replace Navigation Head Unit AHA RADIO Caution Message 3 P...

Page 40: ...ve vehicle to an area where Smartphone has better recep tion Is the problem fixed No Yes Wait for about 10 minutes and try again Is the problem fixed Yes Contact Aha USA AHA RADIO Caution Message 4 Po...

Page 41: ...tphone Is the problem fixed No Yes Disconnect Unit Smartphone communication and try the same function s on Smart phone Does the function s work on Smartphone Yes Contact Aha USA AHA RADIO Caution Mess...

Page 42: ...e Is the problem fixed No Yes Wait for about 10 minutes and try again Is the problem fixed Yes Contact Aha USA AHA RADIO Caution Message 6 Please login to the Aha app on the mobile device Symptom The...

Page 43: ...e Is the problem fixed No Yes Disconnect Unit Smartphone communication and try the same function on Smartphone Does the function work on Smartphone Yes Contact Aha USA AHA RADIO Caution Message 7 The...

Page 44: ...communication and try the same function on Smartphone Does the function work on Smart phone Yes Contact Aha USA AHA RADIO Caution Message 8 The content cannot be acquired Symptom The problem was solv...

Page 45: ...n on Smartphone Does the function work on Smartphone Yes Contact Aha USA AHA RADIO Caution Message 9 Information acquisition error Symptom The problem was solved Replace Navigation Head Unit Wait for...

Page 46: ...lem fixed No Yes Disconnect Unit Smartphone communication and try the same function on Smartphone Does the function work on Smartphone Yes Contact Aha USA AHA RADIO Caution Message 10 Action not avail...

Page 47: ...s the problem fixed Yes Contact Aha USA AHA RADIO Caution Message 11 Aha Server Error Please check connection or reception Symptom The problem was solved Move vehicle to an area where Smartphone has b...

Page 48: ...ion Message No Wait for about 10 minutes and try again Is the problem fixed Yes Contact Aha USA AHA RADIO Caution Message 12 Aha Server Down Please try again later Symptom The problem was solved 2 Tro...

Page 49: ...was solved Move vehicle to an area where Smartphone has better recep tion Is the problem fixed No Yes The problem was solved Disconnect Unit Smartphone communication and try the same function on Smar...

Page 50: ...artphone Then select Aha Mode on Unit Is the problem fixed Yes AHA RADIO Caution Message 14 Aha Communication Error Please Check Owner s Manual Symptom The problem was solved The problem was solved Mo...

Page 51: ...e Does the function work on Smartphone Yes Contact Aha USA AHA RADIO Caution Message 15 Failed Symptom The problem was solved Replace Navigation Head Unit Move vehicle to an area where Smartphone has...

Page 52: ...Radio Setting Condition Replace Navigation Head Unit Select the appropriate setting from the two connections avail able on Aha Radio Setting screen Is the problem fixed No Yes The problem was solved 1...

Page 53: ...function you must agree to the terms and condition on the caution screen Symptom Replace Navigation Head Unit Press MAP button on Navi gation Head Unit and press Accept on the display Is the problem...

Page 54: ...select Settings 2 Select iOS or Bluetooth How to change Aha Radio Setting Wait for about 10 minutes and try again Is the problem fixed No Yes The problem was solved Replace Navigation Head Unit No Di...

Page 55: ...ymptom Replace Navigation Head Unit Wait for about 10 minutes and try again Is the problem fixed No Yes The problem was solved No Turn OFF and ON Smartphone and open Aha application on Smartphone Then...

Page 56: ...Replace Navigation Head Unit Wait for about 10 minutes and try again Is the problem fixed No Yes The problem was solved No Turn OFF and ON Smartphone and open Aha application on Smartphone Then press...

Page 57: ...57 MEMO...

Page 58: ...and navigation system may stop working Please do not eject the MAP SD card while navigating Q3 How do I know if my Navigation unit is receiving GPS signals A3 1 Touch Menu on MAP screen 2 GPS signal i...

Page 59: ...ing the adjustment touch Q5 How can I change the language for Display and Voice Recognition A5 1 Press 4 Select a language 2 Touch Info 3 Touch Language Q6 My navigation voice guidance volume is too l...

Page 60: ...me left to the destination and estimated arrival time The information in the data field can be customized by touching and holding the data field area data field area You can select up to 3 data field...

Page 61: ...MAP Settings 5 Touch View Mode Q11 How can I set my home as a destination A11 1 Touch Menu on MAP screen 2 Touch Destination 3 Touch Find Address 4 Enter State City Street and House Number of home add...

Page 62: ...uch Favorites 5 Touch HOME 6 Touch Next 7 Touch Go Q13 What is the Quick Menu A13 Frequently used buttons and functions during navigation operation are displayed on the Quick Menu and you can customiz...

Page 63: ...te Planning Methods A15 Route Planning Methods provide you options to search the route to the destina tions Q16 What Route Planning Methods are available A16 4 Route Planning Methods are available Fas...

Page 64: ...7 1 Touch Menu on MAP screen 2 Touch More 3 Touch Settings 4 Touch Route Settings 5 Touch Route Planning Method 6 Select one from Fast Green Short and Easy Q18 How can I find my current location posit...

Page 65: ...es Hospital Police etc near me A19 1 Touch on MAP screen 3 Touch Help Nearby 2 Touch Where Am I 4 Select one of categories Q20 What kind of navigation methods are available to the destination A20 Addr...

Page 66: ...es Route Alternatives Q22 How can I change my destination while driving A22 While driving the destination can be changed by using the Voice control function 1 Press Voice Control Button on steering co...

Page 67: ...67 Q23 How can I find a POI by category A23 6 Select one of Categories Destination...

Page 68: ...nd Truck Q25 How can I cancel my destination A25 1 Touch on MAP screen 2 Touch Cancel Route Q26 How do I delete the History of destination previous destination A26 1 Touch Menu on MAP screen 2 Touch D...

Page 69: ...me 4 Touch 2 Touch Favorites 5 Touch More 6 Touch Rename Favorite Q29 Can I set a destination by using Voice Command while driving A29 Yes Q30 How can I access previously used destinations A30 1 Touch...

Page 70: ...2 Touch More 3 Touch Settings 4 Touch Sound and Warnings 5 Touch Voice Language 6 Select one language Q35 Can I use the Navigation functions while the MAP SD card is removed 3 FAQ Navigation A35 No na...

Page 71: ...ch Menu 2 Touch More 3 Touch Settings 4 Touch Customize Quick Menu 6 Select GPA Info 7 Now GPS Info is added on Quick Menu 5 Select and touch unneces sary item 2 Touch the Quick Menu icon 1 Press MAP...

Page 72: ...l Q2 What should I do first to use the Bluetooth hands free function with the Navigation unit How can I register my phone to the Navigation unit A2 1 Check if your phone is compatible with Navigation...

Page 73: ...urns ON A4 The order of connection precedence is 1 to 5 The system tries to connect to the first registered phone If the first registered phone is not present or phone Bluetooth is disabled the second...

Page 74: ...74 Q6 How can I find out the signal strength level of my Bluetooth phone with the unit A6 Q7 How can I open the hands free call screen A7 Bluetooth Hands free 3 FAQ...

Page 75: ...are registered to the Navigation unit how do I know which phone has been connected when the Navigation unit turns ON A8 3 Q9 How can I select my phone if another phone has been connected when the Nav...

Page 76: ...Calls From Phonebook From Speed Dial Q11 How many Outgoing and Incoming Call Histories are stored to Navigation unit A11 Q12 How can I transfer my phone book to the Navigation unit A12 or After the r...

Page 77: ...registered phone Q14 During phonebook transfer what happens if more than 5 numbers are registered to one person in the phone book of the cell phone A14 The top 4 numbers will be transferred to the un...

Page 78: ...lete all phone contacts from the Navigation unit A16 3 Touch Delete All Q17 How can I delete a single phone contact from the Navigation unit A17 3 Select a person name to delete 4 Touch Delete Bluetoo...

Page 79: ...ile driving A18 You can make a call From call history Outgoing calls Incoming calls From Speed Dial Voice control Q19 How can I receive a call A19 Q20 How can I adjust the volume level of the outgoing...

Page 80: ...n I transfer a call from Hands free to my cell phone A21 Q22 Can I switch a call between private and hands free mode while driving A22 No Q23 Is a call waiting function available A23 Yes Bluetooth Han...

Page 81: ...transferred to the cell phone when the vehi cle is turned off A24 Yes Q25 Can a phone call be transferred to the hands free call when the vehicle is turned on A25 Yes Q26 How can I set my Navigation u...

Page 82: ...adjust the Ring Tone volume while receiving a call A28 The Ring Tone volume can be adjusted with Steering Wheel Switches Q29 What Bluetooth profiles are required in my phone for Phone book transfer A2...

Page 83: ...83 Q30 How can I register Speed Dial numbers A30 Q31 How many Speed Dial numbers can be registered A31 Up to 10 Q32 How can I change the passcode passkey A32...

Page 84: ...4 What types of messages can be received on the Navigation unit A34 SMS Short Message Service MMS Multimedia Message Service E mail Q35 How can I see messages received A35 Q36 How can I delete my mess...

Page 85: ...messages A37 Q38 Can I open attached file on the message A38 No When a file is attached with the message the icon is displayed but the contents of the attached files cannot be opened Attachment may be...

Page 86: ...vailable A40 18 default Reply Messages are available Q41 Can I reply to the message using one of default Reply Messages while driving A41 Yes but you need to reply before closing the message Once it s...

Page 87: ...160 single byte characters in a replay message Q43 How can I create my own reply message free message A43 You can enter up to 160 single byte characters in a replay message Q44 How can I have my Navi...

Page 88: ...the volume level of message read by the Navigation unit A45 2 Touch Volume Settings 3 Adjust Message Readout Volume Q46 Can I set or configure the Phone Settings for each registered phone A46 Yes Blu...

Page 89: ...g Tones types are available A47 3 different Ring Tones are available 3 Touch Volume Settings Q48 Can I reply to the received TEXT message by Speech speech to text A48 No The unit does not have speech...

Page 90: ...90 Q1 How can I scroll through audio sources A1 Q2 How can I adjust the Sound Quality A2 2 Touch Adjust in EQ Settings 3 Touch the sound band you want to adjust Audio Visual 3 FAQ...

Page 91: ...the Sound Quality Settings A3 Q4 How many EQ Settings presets are available A4 6 EQ1 EQ2 EQ3 EQ4 EQ5 and Flat Q5 How can I reset or initialize all EQ Settings EQ1 EQ2 EQ3 EQ4 and EQ5 A5 Touch Flat for...

Page 92: ...92 Q6 How can I adjust the audio balance A6 2 Touch Adjust on Sound Position 3 Touch the balance point you want to use Audio Visual 3 FAQ...

Page 93: ...93 Q7 How can I set the volume level for each audio source A7 2 Touch...

Page 94: ...digital signal in conjunction with their analog signals Q10 Which radio station transmits radio program in HD mode A10 Check the information from the HD Radio website at http www hdradio com Q11 How c...

Page 95: ...adio is broadcasting in digital mode A12 Once the digital signal is received Digital is displayed Q13 How can I manually store radio stations as presets A13 Q14 How can I store radio stations automati...

Page 96: ...96 Q15 How many AM FM radio stations can be stored as presets A15 6 stations each for FM1 2 and 3 and 6 stations for AM Total 24 stations Q16 How does Tag work A16 Audio Visual 3 FAQ...

Page 97: ...97 Q17 What is Sub Ch A17...

Page 98: ...l or a non subscribed channel Q20 How can I select a SAT channel A20 There are 4 ways to select a SAT channel Preset Channel Direct and Category Preset Channel 1 Touch Preset 2 Touch a preset button 1...

Page 99: ...99 Q21 How can I store SAT radio channels A21 Q22 How many SAT channels can be stored into the preset memory buttons A22 Save up 6 stations each for XM1 XM2 and XM3 Total of 18 stations...

Page 100: ...radio ID number A23 Q24 What types of CDs are supported A24 Q25 I cannot see TEXT information while playing my CD Why A25 The CD TEXT function can be used only for commercially available CDs that supp...

Page 101: ...Sampling frequency 44 1KHz Q28 How do I know if my USB memory is connected to the USB port correctly A28 Once the USB memory is connected to the USB port and recognized by the system the USB icon wil...

Page 102: ...ch a music file to play Q32 Can I watch video stored in the USB memory while driving A32 No In order to watch video contents the vehicle must be stopped and the park ing brake applied If the source is...

Page 103: ...atch a USB video only if you have stopped your vehicle and applied the park ing brake to ensure safety and turned the ignition switch to ON or ACC ON Q34 How to view video in full screen size A34 Touc...

Page 104: ...104 Q35 How can I change the subtitle language of the USB video playback A35 Q36 How can I change the audio language of the USB video playback A36 Audio Visual 3 FAQ...

Page 105: ...105 Q37 How can I change the aspect ratio of the USB video playback A37 Q38 How can I display the DIVX VOD Video On Demand registration code A38...

Page 106: ...solution and frame rate of the video files for USB video play back A40 720x480 30 frame second 720x576 25 frame rate second If the video resolution and frame rate do not meet the specification Video r...

Page 107: ...y music audio from iPod A41 Q42 How do I know if the connected iPod is recognized by the Navigation unit A42 Once your iPod is connected to the USB port and recognized by the Navigation unit iPod icon...

Page 108: ...108 Q43 How can I find a music files by Albums Songs and Artists for iPod player A43 Q44 How can I repeat a song in the iPod A44 Audio Visual 3 FAQ...

Page 109: ...109 Q45 How can I play music randomly with iPod A45...

Page 110: ...110 Q46 How can I play songs in Shuffle Songs mode with iPod A46 Q47 How can I change the audiobook playback speed A47 Audio Visual 3 FAQ...

Page 111: ...ures or photography from the iPod be displayed on the Navigation unit A49 No Pictures stored on the iPod cannot be shown on the display Q50 Are Podcasts supported in iPod mode A50 Yes but it may opera...

Page 112: ...Ver 1 0 or higher AVRCP Audio Visual Remote Control Profile Ver 1 0 or higher Ver 1 4 or higher is recommended Q53 How many Bluetooth Audio devices can be registered to the Navigation unit A53 Up to...

Page 113: ...113 Q55 How can I connect my Bluetooth Audio device to the Navigation unit A55...

Page 114: ...nnected Q57 Why iTunes downloaded music won t play in USB audio player A57 USB audio player only supports MP3 and WMA music files and won t support AAC file from iTunes store Q58 Can I play DVD movies...

Page 115: ...115 MEMO...

Page 116: ...A1 Q2 How can I replace the Subaru Opening Screen with my own picture A2 Others 3 FAQ Caution Do not add photo data on Map SD Card It may damage the software file Always use a different SD card to st...

Page 117: ...rt up Screen you can select Customized your picture or Initialize Subaru logo Q4 Which picture format is required for a picture Slide Show A4 jpg Q5 What is the maximum number of pictures and image si...

Page 118: ...118 Q8 How can I set or adjust the clock A8 Current time can be adjusted automatically using GPS signals or manually Q9 How can I turn off the Guide Tone Beep A9 Others 3 FAQ...

Page 119: ...10 What Personal Data will be deleted by touching Delete Personal Data button A10 You can delete the data items that you registered and return them to the factory default value How to delete personal...

Page 120: ...nitialize button A11 Settings of Skin Pattern Start Up Screen Clock Time Display Time Zone Link to Day Night View Voice Recognition and Guide Tone will be reset to the factory default Q12 How can I ad...

Page 121: ...ch Software version Q14 How can I check the system conditions GPS Parking Brake Reverse signals A14 1 Press Audio 2 Touch Info 3 Touch System Check Q15 Can I make a back up copy of the MAP SD card and...

Page 122: ...al Positioning System GPS is positioning system that utilizes satellites traveling at high speed along a 21 000 km orbit These satellites emit electromagnetic waves that allow the longitude latitude a...

Page 123: ...hen the shift lever is put into Reverse Satellite radio Satellite radio is an analogue or digital radio signal that is relayed through one or more satellites and thus can be received in a much wider g...

Page 124: ...s and Canada operated by Sirius XM Radio 2 dimensional and 3 dimensional posi tioning GPS calculates position based on a three point system Distance from the first satellite is first calculated and th...

Page 125: ...125...

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