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Troubleshooting
Problem
Problem
Possible cause
Possible cause
Solution
Solution
Page
Page
Intelligent
Face
Detection
Face detection not
available.
Intelligent Face Detection is not available in
the current shooting mode.
Choose a diff erent shooting mode.
41
No face is
detected.
The subject’s face is obscured by sunglasses, a
hat, long hair, or other objects.
Remove the obstructions.
22
The subject’s face occupies only a small area
of the frame.
Change the composition so that the subject’s
face occupies a larger area of the frame.
The subject’s head is at an angle or the subject
is not facing the camera.
Ask the subject to face the camera and hold their
head straight.
The camera is tilted.
Hold the camera straight.
17
The subject’s face is poorly lit.
Shoot in bright light.
—
Wrong subject
selected.
The selected subject is closer to the center of
the frame than the main subject.
Recompose the picture or turn face detection off
and frame the picture using focus lock.
22, 24
Close-ups
Macro mode is not
available.
Macro mode is not available in the current
shooting mode.
Choose a diff erent shooting mode.
41
Flash
The fl ash does
not fi re.
The fl ash is charging.
Wait for the fl ash to charge.
28
The fl ash is not available in the current shoot-
ing mode.
Choose a diff erent shooting mode.
41
The battery is exhausted.
Insert a fresh or fully-charged spare battery.
9
An option other than
OFF
is selected for con-
tinuous shooting.
Turn continuous shooting off .
32
Flash mode not
available.
The desired fl ash mode is not available in the
current shooting mode.
Choose a diff erent shooting mode.
41
The camera is in silent mode.
Turn silent mode off .
19
The fl ash does
not fully light the
subject.
The subject is not in range of the fl ash.
Position the subject in range of the fl ash.
122
The fl ash window is obstructed.
Hold the camera correctly.
17
Fast shutter speed selected.
Choose a slower shutter speed.
48, 50