FrontPath ProGear, User Manual

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Proof of purchase in the form of the original bill of sale from frontpath or an authorized
reseller (which is evidence that the Product is within the warranty period) must be
presented with the Product in order for you to obtain warranty service. You are
responsible for presenting proof of date of purchase. Warranty service is only available
through frontpath’s authorized warranty service centers.
If within the warranty period you discover that the Product is defective in material or
workmanship, you may return the Product to frontpath or its authorized reseller for
warranty service after obtaining a return materials authorization (“RMA”) number from
a frontpath customer service representative at the above number.
All returns require a RMA number and must be presented for Warranty service prior to
the expiration of the Warranty period. All returns are subject to inspection. Returned
units where no failure is found or those where the failure is the result of accident,
misuse, neglect, abuse or some other cause not covered under this warranty may be
subject to a handling/inspection charges.
You are responsible for the cost of shipping the Product to frontpath (or a frontpath
authorized reseller) for service. Merchandise sent to us without a RMA number will be
returned. Pack the Product into a shipping box with plenty of packing material, and
tape securely. Write the RMA number issued by Customer Service clearly on the outside
of the shipping carton. We suggest that you send the Product to us "Insured." We cannot
accept COD or freight-collect shipments. No goods will be accepted for exchange or
return without prior authorization.
An express exchange service which permits the customer to receive from our stock a
new or like-new unit immediately upon receipt of their failed device rather than having
the customer wait for the repair of their unit may be available for an additional charge.
Please ask the frontpath customer service representative for more details about this
optional service when you request the RMA number.
frontpath shall have no obligation to repair, replace, or refund the Product until such
Product is returned to frontpath or its authorized reseller.
It is your responsibility to backup the contents of the hard drive or flash memory,
including any data you have stored or software you have installed. It is likely that the
contents of the hard drive or flash memory will be removed in the course of Warranty
service and frontpath will not be responsible for any damage or loss of any programs,
data or other information stored on any media or any part or any Product serviced
hereunder. Your Product may be returned to you configured as originally purchased.
Be sure to remove all third party hardware, parts, options and attachments not
warranted by frontpath prior to sending the Product to frontpath for Warranty service.
frontpath is not liable for any removal or damage to these items.
IF THE PRODUCT DOES NOT OPERATE AS WARRANTED, YOUR SOLE REMEDY FOR
BREACH OF THAT WARRANTY IS THE REPLACEMENT OR REPAIR OF THE PRODUCT
OR PART OR FULL REFUND OF THE PURCHASE PRICE PAID, AT FRONTPATH’S SOLE
OPTION. TO THE FULL EXTENT ALLOWED BY LAW, THE FOREGOING WARRANTIES
ARE EXCLUSIVE AND ARE IN LIEU OF ALL OTHER WARRANTIES, TERMS OR
CONDITIONS, EXPRESS OR IMPLIED, EITHER IN FACT OR BY OPERATION OF LAW,
STATUTORY OR OTHERWISE, INCLUDING CONDITIONS OF MERCHANTABILITY,