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BEFORE YOU CALL
Visit our web site at
www.frigidaire.com
1-800-944-9044 (United States)
1-800-265-8352 (Canada)
CONCERN
POTENTIAL CAUSE
COMMON SOLUTION
AUTOMATIC ICE MAKER
Ice maker is not
making any ice.
•
Ice maker is turned off.
•
Refrigerator is not
connected to water line or
water valve is not open.
•
The water supply line is
kinked.
• The water filter is not
seated properly.
• The water filter may be
clogged with foreign
material.
•
Freezer ice maker wire
signal arm is being held
up by an item not allowing
it to go in the on or down
position.
•
Turn on ice maker. For the fresh food ice maker,
press and hold the “Ice Off” button for three seconds
until the indicator light is off. For the freezer ice
maker, lower the wire signal arm.
•
Connect the unit to the household water supply and
ensure the water valve is open.
•
Ensure that the supply line does not kink when the
refrigerator is pushed into place against the wall.
• Remove and re-install the water filter. Be sure to
push the filter firmly so that you hear it lock solidly
into position.
• If water dispenses slowly or not at all, or if the filter
is six months old or older, it should be replaced.
•
Move any item or frozen ice cubes that may block
the signal arm from being in the on or down position.
See Automatic Ice Maker-Freezer section in manual.
Ice maker is not
making enough ice.
•
Ice maker is producing less
ice than you expect.
• The water filter may be
clogged with foreign
material.
•
The water supply line is
kinked.
•
Saddle valve on cold water
pipe is clogged or restricted
by foreign material.
• Heavy traffic, opening
or closing of the doors
excessively.
•
Freezer control is set too
warm (freezer ice maker).
•
The fresh food and freezer ice makers will each
produce approximately 2.5 pounds of ice every 24
hours depending on usage conditions.
• If water dispenses slower than normal, or if the filter
is six months old or older, it should be replaced.
•
Ensure that the supply line does not kink when the
refrigerator is pushed into place against the wall.
•
Turn off household water line valve. Remove valve.
Ensure that valve is not a self-piercing saddle valve.
Clean valve. Replace valve if necessary.
•
Press Fast Freeze to temporarily increase ice
production rate.
•
Set freezer control to colder setting to improve
performance of the ice maker (freezer ice maker).
Allow 24 hours for temperature to stabilize.
Freezer ice maker will
not stop making ice
(select models).
•
Ice maker wire signal arm
is being held down by a
package in the freezer that
has fallen against ice maker.
•
Move any item or frozen ice cubes that may block the
signal arm from being in the off or upward position.
See Automatic Ice Maker-Freezer section in manual.
Ice cubes are freezing
together.
•
Ice cubes are not being
used frequently enough or
interruption of power for
prolonged time.
•
Ice cubes are hollow (shells
of ice with water inside).
The hollow cubes break
open in the bin and leak
their water onto existing ice,
which causes it to freeze
together.
•
Remove ice container and discard ice. The ice maker
will produce fresh supply. Ice should be used at least
twice weekly to keep the cubes separated.
•
This generally occurs when the ice maker does
not get enough water. This is usually the result of
a clogged water filter or restricted water supply.
Replace the water filter and if the condition still
occurs check for a Saddle Valve, water valve not
turned on all the way or kinked water supply line.
