31
BEFORE YOU CALL (CONTINUED)
CONCERN
POTENTIAL CAUSE
COMMON SOLUTION
DISPENSER (Ice & Water)
Dispenser will not
dispense ice.
•
Dispenser lock out is engaged.
•
There is no ice in the bin to
be dispensed.
•
The refrigerator doors are
not completely closed.
•
Dispenser paddle has
been pressed too long and
the dispenser motor has
overheated.
•
Press and hold control lock for three seconds.
•
See the “Ice maker is not making any ice” section
above.
•
Be sure the refrigerator doors are completely closed.
•
The motor overload protector will reset in about
three minutes and then ice can be dispensed.
Ice dispenser is
jammed.
•
Ice has melted and frozen
around auger due to infrequent
use, temperature fluctuations,
and/or power outages.
•
Ice cubes are jammed
between ice maker and back
of ice container.
•
Remove ice container, thaw, and empty the contents.
Clean container, wipe dry, and replace in proper
position. When new ice is made, dispenser should
operate.
•
Remove ice cubes that are jamming the dispenser.
Dispenser will not
dispense water.
•
Dispenser lock out is engaged.
• Water filter not seated
properly.
• Water filter is clogged.
•
Household water line valve
is not open.
•
Press and hold control lock for three seconds.
• Remove and reinstall the water filter. Be sure to push the
filter firmly so that you hear it lock solidly into position.
• Replace filter cartridge. Be sure to remove protective
caps and push the filter firmly so that you hear it lock
solidly into position.
•
Open household water line valve. See CONCERN
column AUTOMATIC ICE MAKER.
Water has an odd taste
and/or odor.
•
Water has not been dispensed
for an extended period of time.
•
Unit not properly connected
to cold water line.
•
Draw and discard 10-12 glasses of water to freshen
the supply.
•
Connect unit to cold water line that supplies water to
the kitchen faucet.
Water pressure is
extremely low.
•
Cut-off and cut-on pressures
are too low (well systems only).
•
Reverse osmosis system is
in regenerative phase.
•
Have someone turn up the cut-off and cut-on pressure
on the water pump system (well systems only).
•
It is normal for a reverse osmosis system to be below
20 psi during the regenerative phase.
Water not cold enough.
•
As warmer tap water goes
through the filter and enters
the water tank, chilled
water is pushed through to
the dispenser. Once chilled
water is used up, it will take
several hours to bring the
freshly replaced water to a
cooler temperature.
•
Add ice to cup or container before dispensing water.
OPENING/CLOSING OF DOORS/DRAWERS
Door(s) will not close.
•
Door was closed too hard,
causing other door to open
slightly.
•
Refrigerator is not level.
It rocks on the floor when
moved slightly.
•
Refrigerator is touching a
wall or cabinet.
•
Close both doors gently.
• Ensure floor is level and solid, and can adequately
support the refrigerator. Contact a carpenter to
correct a sagging or sloping floor.
• Ensure floor is level and solid, and can adequately
support the refrigerator. Contact a carpenter to
correct a sagging or sloping floor.
Drawers are difficult to
move.
•
Food is touching shelf on
top of drawer.
•
Track that drawers slide on
is dirty.
•
Remove top layer of items in drawer.
•
Ensure drawer is properly installed on track.
•
Clean drawer, rollers, and track. See Care & Cleaning.
