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995066 - Revision A 

 

Page 9 of 41 

 

8.0 – Troubleshooting 

 

Should a problem arise with the use of the Stand Aid, this section offers guidance to all known faults 
revolving the product. The list of faults below offers the correct actions in sequence to resolve the 
issue.  

For each step per scenario, if the step does not determine the issue, continue to the following step 
in sequence until the fault is found. Once the fault is found, refer to the action guide with the 
corresponding number to resolve the issue. After following the correct action, check that the Stand 
Aid is now functioning correctly, and perform a simple test. See Section 4.0 for correct test 
procedure. 

 

For guidance on how to dismantle the Stand Aid to perform troubleshooting actions, see section 9.0 
– Servicing. 

If the fault is not found and/or the solutions do not correct the problem, contact your local Freeway 
authorized dealer immediately – contact details are provided on the last page of this manual. 

8.1 – Stand Aid doesn’t turn on 

Operate the handset to determine if the Stand Aid powers up. If it does not – Follow the 
Troubleshooting guide below. 

Troubleshooting Guide 

1.

 

Check the E-Stop button on the control box has not been activated.  

2.

 

Check the Handset is correctly connected to the correct control box port. 

3.

 

Check the Handset lead is not damaged, e.g. cuts and breaks. 

4.

 

Check to see if the Stand Aid battery is out of charge and requires charging. 

5.

 

Check the Battery is located correctly on top of the control box.  

6.

 

Check for any damage to the battery terminals, e.g. burns and breaks. 

7.

 

Perform a visual check on the Control box for any damage. 

8.

 

Replace current Control Box. 

Action Guide 

1.

 

Twist the E – Stop button in a clockwise direction to reset. 

2.

 

Re-attach the Handset to the correct control box port – See Section 9.2.1 on Handset 
attachment. 

3.

 

Remove the Handset from the Stand Aid and Replace –See Section 9.2.1 on Handset 
attachment. 

4.

 

Plug the charging lead into a wall socket see if the Stand Aid begins to Charge.  The control 
box should show a steady orange LED to indicate the Stand Aid is now charging. If 
unsuccessful, continue Troubleshooting Guide and refer to the section on “Stand Aid 
doesn’t Charge” as this is likely the guide to resolve the issue.
 If Stand Aid turns on, allow 
the Stand Aid to charge before testing. If the Stand Aid does show signs of charging but does 
not turn on, continue this Troubleshooting Guide. 

5.

 

Re-attach the Battery in the correct fashion shown in section 9.1. 

6.

 

Remove the Battery and Replace as shown in section 9.1 

7.

 

Replace the Control Box – See section 9.3 

8.

 

See section 9.3 on Control Box replacement. 

Summary of Contents for SA180C

Page 1: ...Doc No 995066 Revision of document A Rev Date 26 04 21 SA180C Stand Aid Service Manual...

Page 2: ...t responding 12 8 8 Stand Aid has Power but does not respond to Handset commands 12 8 9 Stand Aid doesn t respond to the correct Handset commands 13 8 10 Troubleshooting Stand Aid Safety Mechanisms 13...

Page 3: ...user 2 0 Safety Precautions Read and understand this manual in its entirety before servicing the Freeway SA180C Stand Aid Freeway authorised personnel must complete the Full and Interim services of t...

Page 4: ...h service See User Manual for cleaning details Check all main nuts and bolts to see if they are loose if so tighten accordingly Check all pivot points for wear Ensure all Hand Knobs are functioning as...

Page 5: ...ctions correctly Foot Tray Ensure the Foot Grips are still applied and undamaged Inspect the Foot Tray for any permanent deformation or fatigue Ensure no cracks are present and the Foot Tray is attach...

Page 6: ...per Assembly using lift straps 8 Raise the Weight 2 3 the lifting range Be vigilant for unusual noises while raising the weight 9 Deactivate the brakes and close the legs using the handset 10 Drive th...

Page 7: ...Key 4mm Allen Key x2 5mm Allen Key x2 6mm Allen Key 5mm Spanner 8mm Spanner 13mm Spanner 13mm Ratchet Spanner 17mm Spanner 19mm Spanner 24mm Spanner Flat Head Screwdriver Equipment Required Marker Pe...

Page 8: ...me Frame Upper Assembly Legs Knee Pad Castors Leg Actuator Initial packaging of the device cardboard Lift Actuator Metallic fixing screws etc Handset Cables Foot Tray Control Box Battery 7 0 Spare Par...

Page 9: ...k the Handset is correctly connected to the correct control box port 3 Check the Handset lead is not damaged e g cuts and breaks 4 Check to see if the Stand Aid battery is out of charge and requires c...

Page 10: ...Attachment 4 Connect the Battery correctly to the Control Box as shown in section 9 2 4 5 Replace the Battery see section 9 1 6 Replace the Control Box see section 9 3 7 See section 9 2 4 on Charger L...

Page 11: ...t Actuator replacement 2 See section 9 3 for guidance on Control Box replacement 8 5 Stand Aid is functioning but LCD and or LED is inactive Attempt to raise lower the Stand Aid with handset the Stand...

Page 12: ...mmissioning 6 See section 9 6 for guidance on Leg Actuator replacement 7 See section 9 3 for guidance on Control Box replacement 8 8 Stand Aid has Power but does not respond to Handset commands Attemp...

Page 13: ...les are connected to the correct port in the Control Box Action Guide 1 Re route the power cables to the correct ports in the Control Box See section 9 2 for correct Cable Routing 8 10 Troubleshooting...

Page 14: ...nd Aid NOTE Before carrying out any work on a Freeway SA180C Stand Aid remember to remove the charger lead and remove any external power source Prior to any servicing the Emergency Stop Button on the...

Page 15: ...will explain the correct procedure on removing refitting the Cables for servicing procedures or replacement 9 2 1 Cables Handset Removal Step 1 Remove the Handset connecter from the Control Box by pul...

Page 16: ...ble which ports the Control Box by pulling downward This is the middle Control Box Port as shown in the image Step 2 Release the cable from the Actuator by lifting the locking device upward it is reco...

Page 17: ...of the removal process noting the following points A When fitting the Cable into the Actuator port ensure the locator is facing downward as shown in the image B 9 2 3 Cable Leg Actuator Removal Step...

Page 18: ...the port action may be easier using a flat head screwdriver Step 4 Remove the cable from any clips cable ties that are routing it along the Stand Aid Refitting Replacement Step 5 Refitting is a revers...

Page 19: ...image below and pull the lead connecter from the Control Box as arrowed Step 4 If the Plug has not already been removed from the wall socket detach the plug from its fixing to the Stand Aid Refitting...

Page 20: ...p 2 Remove all the Cabling leads from the Control Box Refer to section 9 2 Step 3 Use a 3mm Allen Key to remove the Screw fixing the Control Box to the Bracket Step 4 Lift the Control Box from its pos...

Page 21: ...section 9 1 Step 2 Remove the Cables Leads from the Control Box refer to section 9 2 Step 3 Remove the Control Box refer to section 9 3 Step 4 Using a 3mm Allen Key and 8mm Spanner remove the three ci...

Page 22: ...ator Cable See section 9 2 2 Step 2 Using two 4mm Allen Keys remove one of the screws from the pin at the top Actuator fixing point Step 3 Pull the Pin out from the top fixing to release the top end o...

Page 23: ...ting is a reversal of the removal process noting the following point A Ensure the Actuator is fitted in the correct orientation With the LIANK Specification label facing towards the Knee Pad Assembly...

Page 24: ...to section 9 2 3 Step 2 Using a 6mm Allen Key remove the two bolts securing the Actuator to the Frame Step 3 Actuator can be removed from the Stand Aid Refitting Replacement Step 4 Refitting is a reve...

Page 25: ...ssembly removal as well as the removal of the stainless steel handle 9 7 1 Upper Handle Assembly Removal Step 1 Remove the Lift Actuator Cable See section 9 2 2 Step 2 Remove the Lift Actuator See sec...

Page 26: ...o lose the washer which is fitted between the two mating parts Step 7 Remove the Upper Handle Assembly from the Frame Refitting Replacement Step 8 Refitting is a reversal of the removal process noting...

Page 27: ...e nut is applied Loctite 243 once complete 9 7 2 Stainless Steel Assembly Removal Step 1 Remove the two Star Handles from the Upper Handle Assembly to release the Stainless Steel Assembly Step 2 Remov...

Page 28: ...the Leg Actuator Cable Refer to section 9 2 3 Step 3 Remove the Leg Actuator Refer to section 9 6 Step 4 It is recommended to remove the Foot Tray for easier service this is not a required step image...

Page 29: ...Refitting is a reversal of the removal process noting the following point A Ensure that the Centre Shaft is fitted the correct way B Ensure both threaded ends are applied with Loctite 243 C Ensure tha...

Page 30: ...elease the Front Castor place a 5mm Allen Key into the countersunk bolt and use a 13mm Ratchet Spanner on the underside of the Castor as shown and loosen Refitting Replacement Step 3 Refitting is a re...

Page 31: ...it on its side to avoid damage such as paint scratching Step 2 To release the Rear Castor place a 6mm Allen Key into the bolt and remove the screw to release the Castor Refitting Replacement Step 3 Re...

Page 32: ...ratching Step 4 Remove the Leg Rod Assembly Refer to section 9 8 Step 5 Remove the Front and Rear Castor where applicable See section 9 9 and 9 10 Step 6 Using two 5mm Allen Keys remove one of the scr...

Page 33: ...ove the Leg Actuator Refer to section 9 6 Step 3 Remove the Leg Rod Assembly Refer to section 9 8 Step 4 Remove the Front and Rear Castors See section 9 9 and 9 10 Step 5 Remove the Legs Refer to sect...

Page 34: ...e Pad by pulling off from the Velcro Where applicable Step 2 Unscrew the Star Knobs to release the Foot Tray Step 3 Remove the bolts from behind the Tray Step 4 Raise the Foot Tray from the Pins to re...

Page 35: ...the opposite side of the Knee Pad Assembly as the instructions apply for both Removal Step 1 Remove the Black Caps from the inside of the Knee Pad attachment plates Step 2 Using a 6mm Allen Key and a...

Page 36: ...move the Height Adjustment Plate No 1 by removing the nut and bolt using a 5mm Allen Key and 13mm Spanner Ensure to grab all washers from the assembly Step 5 Remove the Height Adjustment Plate No 2 by...

Page 37: ...Adjustment Plate No 2 ensure the washers are all attached in the correct order as shown Bolt washer nylon shoulder washer Hoist Frame Height Adjustment Plate No 2 with nylon shoulder washers pre fitt...

Page 38: ...e below Star Handle Small White Spacer Knee Pad Attachment Plate Height Adjustment Plate No 2 Large White Spacer Height Adjustment Plate No 1 and Clamp Plate E When re attaching the Knee Pad Attachmen...

Page 39: ...p 2 Remove all the Cabling leads from the Control Box Refer to section 9 2 Step 3 Remove the Control Box from the Stand Aid Refer to section 9 3 Step 4 Remove the Attachment Bracket from the Stand Aid...

Page 40: ...e the Attachment Bracket from the Frame Refer to section 9 4 Step 5 Remove the Lift Actuator from the Stand Aid Refer to section 9 5 Step 6 Remove the Leg Actuator from the Frame Refer to section 9 6...

Page 41: ...contained in this assembly and installation manual no liability can be accepted by Freeway for any errors or omissions Freeway operates a policy of continuous improvement Specifications and other data...

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