Freedom Scientific TOPAZ OCR, User Manual

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Service and Support
You can contact Technical Support to receive technical assistance. Before
contacting Technical Support, it is recommended that you refer to
Troubleshooting on page 36 to try to resolve your problem quickly.
Note: This device has no user-serviceable components. Any unauthorized
attempt to service or replace internal components will void the product
warranty.
To contact by web, visit www.FreedomScientific.com/Forms/TechSupport ,
and complete the form to submit questions.
To contact by e-mail, send questions to support@vfogroup.com .
To contact by telephone, U.S. customers can call (727) 803-8600 , Monday
through Friday, from 8:30 AM to 7:00 PM (Eastern Time).
When you call, please have your questions ready and be prepared to provide
the following information:

Product name

Product serial number

What you were doing when the
problem occurred

How you tried to solve the
problem
Warranty Information and Product Registration
The TOPAZ OCR and its accessories have a two-year warranty against
manufacturing defects.
Note: These devices have no user-serviceable components. Any unauthorized
attempt to service or replace internal components will void the product
warranty.
Please call Technical Support at (727) 803-8600 for assistance in
troubleshooting any problems. If necessary, the technical support specialist will
issue a Return Materials Authorization (RMA) number that must be referenced
on the outside of the package containing your returned unit. The unit or its
accessories will then be exchanged or repaired as needed.
Visit www.FreedomScientific.com/Forms/ProductRegistration to register
your product and validate your warranty.