14
Guarantee
This Franke product carries a 3 year warranty against material
and manufacturing defects. The warranty will be valid from the
date of purchase as shown on the sales invoice. Please keep
the invoice for your records. This appliance is intended for
domestic use only. The warranty does not apply to products
installed outside a domestic environment.
Warranty
What is covered by the Franke guarantee?
• The repair or replacement of all or part of your system
if your system is found to be defective due to faulty
materials or manufacture within 3 years of purchase
at Franke’s discretion.
• If any part is no longer available, or out of manufacture,
Franke reserve the right to replace it with a suitable
alternative.
Terms and conditions of the Franke 3 year guarantee
• The guarantee is valid for the UK and Republic of Ireland.
• The guarantee becomes effective at the date of purchase
or at the date of delivery if this is later. Proof of purchase
is required under the terms of the guarantee.
• The guarantee provides benefits in addition to your
statutory consumer rights.
Franke does not guarantee the repair or replacement of a
product that has failed for any of the following reasons:
• Faulty installation, repairs or alterations not in accordance
with the installation guide.
• Normal wear and tear.
• Accidental damage or faults caused by negligent use
or care; misuse; neglect; careless operation and failure
to use the system in accordance with the Omni operating
guidelines.
• Failure to maintain the water filter in accordance with
the instructions.
• The use of anything other than genuine Franke
replacement parts, including the water filter cartridge.
The use of the filter system for anything other than
normal domestic household purposes.
• Failures of, or failures caused by, parts not supplied with
the Omni system.
How do I make a claim under my Franke 3 year guarantee?
• If you are in doubt about what is covered by your
guarantee, or wish to discuss a claim, please call Franke
FilterFlow on 01603 875 468 Monday to Friday between
the hours of 9.00am and 5.00pm.
• If you are calling for the first time please have your receipt
to hand so that we can record your date of purchase.
• Franke FilterFlow is the exclusively appointed after sales
agent and water filter supplier for the Franke Omni 4in1
Boiling Water System.
• The company reserves the right to alter, change or modify
product specifications without prior notice.
