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FP ultimail, Operator'S Manual

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FP ultimail Operator'S Manual Download Page 169

Troubleshooting

169

…

with automatic feeding from stack 

(feeder ultimail)

 

Double feeding, jam. 

Material is unsuited for processing, cards are bent too 
much, mail pieces stick to each other. 

Fan thin material to remove paper dust and prevent 
adherence of the mail pieces.

Leaf open card stack on all sides prior to positioning.

Press the air out of thick letters.

Observe notes for preparing letter stacks 

(page 46)

 and 

envelope specifications 

(pages 199 / 200)

.

Jam.

Read 

“Removing letter jams” on page 170

.

Last mail piece of stack 
is not fed.

Push letter manually in until the feeder seizes the 
letter.

Mail piece jammed 
in the entry section.

Letter guide is not correctly adjusted, stack is not 
sitting on lower letter guide support of. 

Mail pieces are mistrack-
ing through the ultimail.

Letter guide is not correctly adjusted.

Mail pieces are not fed 
or not correctly fed.

Slightly lift the stack at the rear part.

ultimail does not start 
when you have positioned 
mail pieces.

Entry sensor does not recognise the letters.
Start letter transport with Start/Stop key.

Problem

Possible cause and remedy

Summary of Contents for ultimail

Page 1: ...Operator Manual ultimail Franking System ...

Page 2: ...tting In the home menu press C CE for 3 seconds Home menu is reset to standard Arrow keys Back to the home menu Info key Display help Go back to the higher window menu level SET UP menu Change system settings Start Stop key Start letter transport franking Franking labels Loading postage TELESET Display postage register Multi function keys soft keys Enter key Confirm the input Acknowledge error mes...

Page 3: ... 2 Using the integrated scales weighing mail pieces optional _______31 5 1 4 Entering the postage value manually ________________________32 5 2 Date _________________________________________________34 5 3 Logo advertising imprint _________________________________35 5 4 SMS text _____________________________________________37 6 Franking ____________________________________________________38 6 1 Pre...

Page 4: ...e settings for existing accounts _______________________ 69 10 2 1 Change standard setting for the logo and the SMS text _________ 69 10 2 2 Release block TELESET access __________________________ 72 10 2 3 Changing budgets and assigning credits ____________________ 73 10 2 4 Change name _________________________________________ 75 10 3 Generate block USER card s for an account ________________ 76...

Page 5: ...________________106 13 9 Setting standby time ___________________________________107 13 10 Setting Memory 1 as standard after standby _________________108 13 11 Setting print head standby time ___________________________110 13 12 Setting letter transport run on time ________________________111 13 13 Manage rate tables ____________________________________112 13 13 1 Loading rate table from card ___...

Page 6: ...____ 151 14 7 Adjust moistening level feeder sealer ultimail __________________ 153 14 8 Cleaning changing the moistening sponge feeder sealer ultimail __ 154 14 9 Cleaning changing the moistening brush feeder sealer ultimail ___ 158 14 10 Changing the battery ___________________________________ 160 15 Troubleshooting _____________________________________________ 162 15 1 Problems and remedies ___...

Page 7: ... the ultimail The following keywords and safety signs identify the safety tips in this Operator Manual Warning indicates a potential hazard which may result in injury Warning indicates a potential danger of injury caused by rotating components Danger areas of the ultimail are marked with such a safety sign Caution indicates a potential hazard that may result in damage to the ultimail or impair the...

Page 8: ...mes Do not reach into the danger areas marked with a safety sign Keep long hair fingers loose clothing pieces shawls and jewellery away from moving machine parts Do not remove any part of the safety and protective equipment Do not make them inoperative Do not remove any parts of the housing Never cover the ventilation slots in the housing Pull out the power plug in the event of danger Call the aft...

Page 9: ...act with the eyes Keep the ink cartridges away from children Further instructions for use are enclosed with the ink cartridges Only use the batteries provided by Francotyp Postalia Observe the instructions enclosed with the battery for correct use and disposal Only have maintenance and repair work done by qualified personnel authorised by Francotyp Postalia Otherwise your warranty will be voided Y...

Page 10: ... are informed by an appropriate message A help function offers additional advice and support Franking At a glance the home menu will show you the current settings for the franking imprint You simply position the letter the ultimail will take the letter frank it and place it in the catch tray ready for dispatch You can frank mail pieces up to a thickness of 6 35 mm of an ink absorbent material self...

Page 11: ...nd reliably determines the weight of your mail The determined weight directly affects the product settings Differential weighing Weighing mode for convenient franking of letter stacks The ultimail determines the weight of the complete letter stack and sets the postage for each letter when feeding according to the change in weight Sealer ultimail Automatic sealer to moisten and seal letters The let...

Page 12: ...e used for communi cation with the data centre The mailcredit Kit allows you to connect the ultimail to a computer and thereby via the internet to the data centre Furthermore you can update the software of your ultimail franking machine with mailcredit You will find an overview of the ultimail system components on pages 210 to 212 ...

Page 13: ...The self test is accompanied by signal ling beeps and information on display The home menu appears in the display The ultimail is ready for operation Notes The example shows the complete home menu ACCOUNT only appears if an access card MASTER or USER is plugged in or if access control is switched off A postage value only appears if all required mailing data are selected the displayed weight value ...

Page 14: ...prevent drying and maintain a constant printing quality We recommend going to home menu before switching the ultimail off To do so press the key Switch the power switch to the O position The ultimail finishes all operations which are currently in process and moves the printing system to sealed position This switch off routine may take some time ultimail switches off The display illumina tion switc...

Page 15: ...ering and changing of SMS texts Assigning a logo and SMS text to the account The authorisation for franking can be set so that no access card is necessary Then franking will be possible without MASTER card or USER card to all accounts refer to chapter 10 4 on page 78 You will find an overview of the access rights on page 192 How to insert the access card into the card reader Insert access card int...

Page 16: ...s card MASTER or USER is plugged in The keys to the left and right of the dis play are multi function keys also called soft keys You can see the assigned function immediately next to the key in the display In the home menu you can set logo SMS text date call saved product settings memory go to product selection menu to set mailing data change account if access to this function is permitted weigh l...

Page 17: ...in the home menu These are the two keys at the top right next to the display The ultimail opens the product selection menu displaying the current product settings The product selection menu The display field shows the current product settings the postage value all mailing data selected and the weight A postage value appears only if all necessary mailing data have been selected the weight displayed...

Page 18: ...rn to home menu With the key you go back to the home menu When you exit the product selection menu the ultimail saves the current settings How menu sequences are visualised The path through the operating menu to the different functions is represented in this way Go to the SET UP menu using the key Select SYSTEM SETTINGS MORE TONE SIGNAL You will see menu names options or functions which you should...

Page 19: ...ranking imprint and the print quality by doing a trial run with postage value 0000 zero test print Setting the zero test print In the home menu Press the multi function key next to PRODUCT SELECTION The ultimail opens the product selection menu Scroll using MORE until the OTHER option appears ...

Page 20: ...imail Operator Manual 20 Select OTHER Select ZERO TEST PRINT Press the key to change to the home menu The postage value for the zero test print is set to 0 00 You can feed an empty envelope for a trial run ...

Page 21: ...tion in the same way an empty envelope for trial run at the sealer or at the feeder For details on how to use sealer and feeder read chapter 6 Check print quality Make sure your ultimail prints flawless franking imprints without misalignments Examine the imprint It must not contain any gaps or misalignments This illustration shows a flawless imprint If the imprint exhibits misalignment Adjust the ...

Page 22: ...RST CLASS OVERSEAS MAIL In order for this to function the automatic endorsement setting has to be enabled in the SET UP menu see page 117 Type of mail endorsements cannot be set manually After switching the ultimail on the settings for the franking imprint are as follows Product settings mailing data weight and postage value are default settings that are stored in MEMORY 1 Current date The logo an...

Page 23: ...as been set an access card MASTER or USER has been plugged 5 1 1 Setting the postage value product using the memory Use the memory to fast and easily set up a product The home menu lets you retrieve up to 20 saved combinations of mailing data weight and postage You can display the available memories under MEMORY Refer to chapter 11 on how to save edit or delete memories In the home menu press the ...

Page 24: ...anually for postage calculation or to apply the weight contained in the memory Use YES to set the weight saved in the memory Or Use NO to keep the weight shown in the home menu current weight This query does not appear if the current weight 0 g The weight of the memory is set The ultimail returns to the home menu The saved data and the corresponding postage are set Following MEMORY the number of t...

Page 25: ... the memory shown Confirm with the key To return to the SELECTING THE MEMORY menu Press to close the menu Printing the memory list Press the key in the SELECTING THE MEMORY menu Position an empty envelope card Position more envelopes if necessary Or Use the key to print the list on labels ultimail with label dispenser only You can also call up the memory directly in the home menu Type the memory n...

Page 26: ... data using the multi function keys to the left of the display Press the key next to PRODUCT SELECTION to open the product selection menu Select the desired setting using the associated multi function key In the example WITHIN UK The selected setting appears in the display field under Current settings The display left shows the available mail types Select the next setting In the example this is LE...

Page 27: ... Using special services Depending on the selected product set tings you can use special services of Royal Mail e g Recorded delivery Use the multi function keys to select the desired service In the example RECORDED DELIVERY You can select several special services for one delivery The ultimail assists you complying with postal regulations by not allowing combinations that do not exist Deselecting a...

Page 28: ...yal Mail to be informed of the latest regulations ultimail may use a pop up to prompt you for additional entries For example you have to enter the value of the mail piece when using ENHANCED COMPENSATION Specify the mail piece value Confirm with the key The value set for the mail piece is dis played beneath the special service in the display left This value remains saved until you dese lect this s...

Page 29: ...ect special services see page 27 set a new weight see page 30 delete the current setting step by step and select new settings Editing mailing data Use the key to delete the current settings step by step as far as necessary In the example the Letter setting is to be changed to Packet Select new mailing data To frank press the key to change to the home menu Press for approx 3 seconds to entirely del...

Page 30: ...d in the product selection menu only Press the multi function key next to WEIGHT in the product selection menu The pop up for the weight appears Type the weight in grams Confirm with the key The ultimail closes the pop up The weight is set ultimail sets the appropriate postage value for franking using the selected mailing data and the displayed weight To frank press the key to change to the home m...

Page 31: ...apter 7 5 on page 57 Caution Please read the following notes on how to use the integrated scales The scales are designed for a maximum weight of 5 kg The ultimail can determine a new weight only if the scales have been emptied beforehand You must therefore empty the weighing platform before you place a new mail piece to be weighed Place the mail piece on the weighing platform The ultimail determin...

Page 32: ...ular cases where the ultimail fails to calculate the postage In such a situation you have to enter the postage value manually In the home menu Press the key next to PRODUCT SELECTION The ultimail opens the product selection menu Scroll using MORE until the OTHER option appears Select OTHER ...

Page 33: ... example PARCEL FORCE WORLD WIDE FRANK The ultimail opens a pop up for entering the postage value Enter the postage value of the mail piece Confirm with the key The ultimail closes the pop up The postage value is set To frank press the key to change to the home menu ...

Page 34: ...onsists of 2 digits each for the day DD the month MM and the year YY You can just enter the day DD as well Month and year will be added by the ultimail to form the next possible date Type the new date Confirm with the key The ultimail closes the pop up and sets the new date in the home menu Reset to current date Press the key Confirm with the key next to the date display You can also set the date ...

Page 35: ...ogo of your choice from Francotyp Postalia This logo is only available to the holder of the USER card and cannot be loaded into the franking machine Select set logo In the home menu press the key next to the logo The SELECTING LOGO menu offers all logos available in your ultimail Press the key next to the desired logo In the example this is the COMPANY LOGO logo no 2 The ultimail goes back to home...

Page 36: ...me menu The logo stored on the USER card is set for franking You can also define the logo on the USER card as the default logo for this account see page 70 In this case the logo on the card is used for the franking imprint immediately after the USER card is plugged If you know the logos and the associated codes saved in the ultimail you can directly set the advertising imprint in the home menu Typ...

Page 37: ...tly sized envelopes Otherwise the text message may be cut off In the home menu press the key next to the SMS text The SELECTING SMS TEXT menu offers all stored SMS texts Press the key next to the desired SMS text In the example this is YOUR TEXT MESSAGE The ultimail goes back to the home menu The SMS text is set You can also directly set the SMS text in the home menu The procedure is described on ...

Page 38: ...letter guide ultimail with sealer only The letter guide ensures that letters are fed in straight run You adjust the letter guide to the envelope format using the bar The format markings on the letter receiving tray facilitate the adjustment Caution For adjusting the letter guide always hold in the recessed grip at the bar Never push or pull the adjustable letter guide The letter guide might break ...

Page 39: ...he letter guide outside is directed to the suitable format marking The letter guide is adjusted correctly if the format marking arrow points to the exterior of the letter guide For large envelopes Adjust bar so that it is flush with the housing edge Fold letter guide down to letter receiv ing tray ...

Page 40: ... guide always hold in the recessed grip at the bar Never push or pull the adjustable letter guide The letter guide might break off Fold the adjustable letter guide up vertically to letter receiving tray Simply press down the recess grip on the letter guide The letter guide moves upwards Hold the bar in the grip recess and slide it so that the exterior of the letter guide is directed to the suitabl...

Page 41: ...sealer only Seal If the letters are to be sealed Place the switch to the rear into seal position Check filling level in water tank Fill the water tank if required Read chapter 14 6 on page 151 Please note Permanently reliable sealing results can be assured only when you use sealit sealing liquide Only use envelopes that are suited for sealing by machinery For details to envelope specifications rea...

Page 42: ...ange the account Press the key next to the account display in the home menu The ultimail opens SELECT ACCOUNT menu The created accounts are listed by account numbers If more than 8 accounts are set up you can scroll through the accounts list using MORE PREVIOUS Press the key next to the desired account In the example this is account 10789 Service The ultimail goes back to home menu The selected ac...

Page 43: ...e following pages You can select total pieces prior to franking This ultimail function will help you to have the franked deliveries readily stacked by numbers for the dispatch Read chapter 7 2 on page 52 6 3 1 ultimail with hand feed tray If the ultimail is ready for operation you can feed your mail pieces for franking Ready for operation means ultimail shows the home menu the postage value is dis...

Page 44: ... mail pieces Place the letter on the letter receiving tray at the sealer so that the envelope flap is face down the side to be printed is face up address window is visible the upper edge is flush to the letter guide face Push the envelope in until the letter sensor recognises the envelope and starts letter transport The sealer feeds the letter moistens the flap if seal function is switched on and ...

Page 45: ...osi tioned Hold the fanned out letter stack with your left hand and place it on the letter receiving tray as shown in the figure Push with your right hand the top letter in the direction of the arrow Make sure that the upper edge is flush to the letter guide face Once the letter is fed you can follow with the next letter from the stack Press down moistened envelope flaps To ensure that envelopes a...

Page 46: ...of stack heights Prepare letter stack Sort out any deliveries which are unsuited for stack processing You feed such mail pieces individually and manually see page 48 Take about as many mail pieces as the ultimail will be able to process in one stack Maximum stack height depends upon the material Markings at the letter guide face at the feeder indicate stacking height limits for letters and postcar...

Page 47: ...the letter stack for franking Ready for operation means ultimail shows the home menu the postage value is displayed the status line shows MODE METERING Machine ready If necessary adjust the letter guide The letter stack should have a clearance of about 2 to 3 mm between the letter guide face and the adjustable letter guide Fan the letters so that the lower letter is protruding Place the letters wi...

Page 48: ...velopes are well sealed we recommend pressing down the envelope flaps firmly after franking Stroke your hand firmly over the envelope s letter stack s flap area 6 3 3 2 Positioning single letters Position mail pieces that are not suited for stack processing individually and manually to the feeder Place the letter on the belt conveyor so that the envelope flap is face down the side to be printed is...

Page 49: ... be printed is face up Push in against a slight resistance all the way to the stop Set the franking imprint as usual Note When franking labels the length of the franking imprint is restricted You can either print a logo or an SMS text The respective other imprint has to be switched off setting WITHOUT LOGO WITHOUT SMS TEXT If ultimail is ready for operation you can start label printing Franking a ...

Page 50: ...d in the franking machine Then the additional function Second Carrier is available in the SET MODE menu For activation of the DX feature in your ultimail please contact your FP Partner Special features of the DX mode The postage costs for DX franking procedures are settled directly with the private carrier The postage calculation function of the ultimail is not available in DX mode You can use an ...

Page 51: ...he desired postage in pence The entered value appears at the bottom right of the status line Confirm with the postage value key This is the multi function key at the top right directly next to the postage value display Adjust all other settings for the imprint logo SMS text type of mail endorse ment and date as usual When the ultimail is ready for franking in DX mode Position the mail piece as usu...

Page 52: ...to frank a preset number of letters This function is especially useful for stack processing with feeder The ultimail will stop once the total number of letters is finished You can start again with key and frank the next stack Go to the SET UP menu using the key Select MODE SETTING PRE SELECT COUNTER A pop up prompts you to enter the desired amount Type the desired number Confirm with the key SET U...

Page 53: ...he home menu the status line will always show the current number of mail pieces still to be franked Once the number set is franked the display jumps back to the preset number defined in the pre select counter Switching pre select counter off In the SET MODE menu type 0 Confirm with key next to PRE SELECT COUNTER When the machine is switched off the pre select counter is reset to default value 0 Pr...

Page 54: ...unchanged i e after the set number of pieces has been proc essed the status of the pre select coun ter in the SET UP menu will be re set Type the desired number The entered number appears at the bottom right of the status line Press the key Position the mail pieces as usual You will see the number of mail pieces still to be franked in the status line Number of mail pieces still to be franked ...

Page 55: ...ing the key Select MODE SETTING INCOMING STAMP The ultimail sets the incoming mail stamp and goes back to home menu In the home menu the status line shows INCOMING STAMP Change date If necessary you can change the date in the same way as for the franking imprint see page 34 Print Received on Feed incoming mail in single pieces and manually Place the side to be printed face upwards The ultimail pri...

Page 56: ... sealit sealing liquide The envelopes must be suited for mechanical sealing see page 200 Setting Only transporting mode Open the SET UP menu with key Select MODE SETTING ONLY TRANSPORT NO PRINTING The ultimail goes back to home menu In the status line you will see MODE ONLY TRANSPORTING Position the letters as usual at the sealer or feeder Press down moistened envelope flaps To ensure that envelop...

Page 57: ...e differential weighing function you need an authorisation code Please contact your FP Partner Read chapter 13 22 3 on page 136 Setting the differential weighing mode Open the SET UP menu with key Select SYSTEM SETTINGS INTEGRATED SCALES Press key next to DIFFERENTIAL WEIGH The setting changes between OFF and ON If DIFFERENTIAL WEIGH ON is displayed Press the key to return to the home menu The mod...

Page 58: ... the mailing data see chapter 5 1 Press the key to change to the home menu Place the letter stack or a box with letters on the weighing platform No weight and postage value are displayed Remove one letter from the stack or from the box The ultimail determines the change in weight and calculates the postage value Position the letter as usual Handle the remaining mail pieces in the same way ...

Page 59: ...s you if the set weight is to be used Acknowledge with YES to frank the last letter of the stack Or Press NO to discard the displayed weight e g because you removed the empty box last The ultimail does not determine a postage value Processing of the letter stack is completed ...

Page 60: ...le before connecting it to ultimail Obtain information particularly on the safe handling of the FP postage scale Caution Only ever use the correct cable for the ultimail do not use other cables supplied with other franking machines e g optimail Switch off the ultimail franking system Switch off the FP postage scale Plug the interface cable you obtained from Francotyp Postalia in the 9 pin interfac...

Page 61: ...h At the ultimail select franking imprint settings mailing data logo ultimail has to be ready for franking Display shows the home menu Mode METERING franking Place the mail piece on the weighing platform of the FP postage scale ultimail sets the postage value using the selected mailing data and the weight received from the external postage scale Frank the mail piece with ultimail Please heed the f...

Page 62: ...Press key You will see the current register states R1 DESCENDING Postage available R2 ASCENDING Total value of all franking imprints performed R3 CONTROL TOTAL Sum of all loaded values total R4 TOTAL PIECES Number of franking imprints performed including zero test prints Print register Press the key Position an empty envelope or a card Or Print the information on labels using key ultimail with lab...

Page 63: ... R1 Descending There are the following options for connecting with the Teleset data centre Internal modem External GSM modem mailcredit web access via a PC and the Francotyp Postalia mailcredit software The Teleset procedure as such runs in the same manner regardless of the type of connection to the Teleset data centre in use Whenever the ultimail connects to the Teleset data centre a number of ch...

Page 64: ...pt the ultimail estab lishes a connection with the Teleset data centre Messages in the display inform about the status connection establish ment data transfer Please note If you have entered a new reset amount you will be asked to con firm the process again within 30 seconds At the end of the remote setting the ultimail will show the new descending Press CONTINUE to end the TELESET process ...

Page 65: ... or label Open the SELECT TELESET menu using the key Select BOOKING REPORT FOR LAST LOAD PROCEDURE The ultimail will display information relating to the last load procedure Press the key Position an empty envelope a card ultimail prints the booking report Or With the key print the booking report on a label ultimail with label dispenser only SELECT TELESET BOOKING REPORT ...

Page 66: ...the account administration extension you need a machine specific authorisation code Please contact your FP partner and read chapter 13 22 2 For the maximum number of available accounts and number of accounts in use see SET UP menu DISPLAY SYSTEM INFORMATION How to set up accounts for franking read in chapter 6 2 on page 42 10 1 Set up a new account Go to the SET UP menu using the key Select ACCOUN...

Page 67: ...ing the last selected logo will remain set in the home menu WITHOUT LOGO The selected logo is automatically set to the account during the change all available logos Standard SMS text NO STANDARD SMS TEXT When you set up the account for franking the last selected SMS text will remain set in the home menu WITHOUT SMS TEXT The selected SMS text is automati cally set to the account during the change a...

Page 68: ...e account until a new credit is assigned see chapter 10 2 3 on page 73 MONTH The account is provided with a monthly credit monthly limit In addition you define the current credit for the account current limit On every change of the month the ultimail sets the credit current limit back to the monthly limit You can change the current limit at any time independently from that Possible settings and th...

Page 69: ...nu appears You can see the account number in the head line Now you can change the standard logo and SMS text settings for the account displayed Define a standard SMS text Press the key next to the current SMS text The SPECIFY STANDARD SMS TEXT menu appears Select the desired SMS text with the associated key From now on this SMS text is the new default setting for this account The ulti mail goes ba...

Page 70: ...n the USER card as default logo Plug USER card with logo Go to the SET UP menu using the key Select ACCOUNT ADMINISTRATION ACCT EDIT Press the key next to the current logo The logo on the USER card always appears in the last position in the SELECTING LOGO menu Press the key next to the last logo in the list ADVERT 01 From now on the logo stored on the USER card is the default setting for this acco...

Page 71: ...for selecting accounts with SELECT ANOTHER ACCOUNT Select the account the settings of which you want to change The ultimail goes back to EDIT ACCOUNTS menu Now you can change the standard logo and the standard SMS text for this account You can also select an account in the following way Type the account number Confirm with SELECT ANOTHER ACCOUNT ...

Page 72: ...u wish to change the TELESET access for other accounts select the desired account using the SELECT ANOTHER ACCOUNT function Release block TELESET In the EDIT ACCOUNT menu Press the key next to ACCESS TO TELESET until the desired setting is displayed ON release OFF block From that moment the displayed setting for TELESET access is activated SET UP ACCOUNT ADMINISTRATION ACCT EDIT Block release TELE...

Page 73: ...you can see the account number If you wish to change the budget settings for other accounts select the desired account using the SELECT ANOTHER ACCOUNT function Setting budget type In the FURTHER FUNCTIONS ACCOUNT menu Press the key next to BUDGET TYPE several times until the desired setting UNLIMITED RESTRICTED or MONTH is displayed The budget type set will determine which additional functions fo...

Page 74: ...nt limit is available to this account for franking Specify the monthly credit In the FURTHER FUNCTIONS ACCOUNT menu Type the amount of credit which you want to make available to the account each month Specify the credit using the key next to MONTHLY LIMIT On the first day of the month the ultimail sets the current limit automatically to the specified monthly limit You can directly change the curre...

Page 75: ...u for changing the account name If you wish to change the name of another account select the desired account with the SELECT ANOTHER ACCOUNT function In the EDIT NAME menu Change the name of the account Register the new name with CONTINUE The new account name is saved Read pages 89 to 92 on how to enter text FURTHER FUNCTIONS SET UP ACCOUNT ADMINISTRATION ACCT EDIT EDIT NAME ...

Page 76: ...ce from unauthorised franking you can disable the assignment between account and USER card s Insert the MASTER card Go to the SET UP menu using the key Select ACCOUNT ADMINISTRATION ACCT EDIT ASSIGN REMOVE USERCARD The ASSIGN REMOVE USERCARD menu appears In the head line you can see the account number Use the SELECT ANOTHER ACCOUNT function to select the account for which you want to assign a USER...

Page 77: ...s or for any other settings in the account administration insert the MASTER card again You can rewrite USER cards which are no longer needed or invalid by another account assignment Block USER card s In the ASSIGN REMOVE USERCARD menu Press the key next to CANCEL ASSIGNMENT The assignment account USER card s is cancelled without further prompt Confirm the final message The link has been deleted wi...

Page 78: ... UP menu using the key Select ACCOUNT ADMINISTRATION Press the key next to MODE ACCESS CARD REQUIRED The setting switches over between ON and OFF The displayed setting is active SET UP ACCOUNT ADMINISTRATION MODE ACCESS CARD REQUIRED Possible settings and their meaning ON Franking is possible only with a valid access card MASTER card or USER card OFF No access restrictions for franking Franking is...

Page 79: ...w keys to scroll To display information about another account Select the desired account with the SELECT ANOTHER ACCT function Information about all accounts To display information about all accounts In the INFORMATION ACCOUNT menu select DISPLAY ALL ACCOUNTS The ultimail displays a list with informa tion about all accounts Type of mail list Go to the SET UP menu using the key Select ACCOUNT ADMIN...

Page 80: ... type and limits TELESET access Remaining postage Postage used postage costs used by the account since the last zero reset Total pieces number of franking imprints by the account since the last zero reset Information about all accounts List of all accounts listed by numbers Displays Account number ID Account name Postage used postage costs of individual accounts since the last zero reset Piece num...

Page 81: ...ccount to zero Select the desired account with the SELECT ANOTHER ACCOUNT function Press the key next to SET ACCOUNT TO ZERO Follow the instructions in the display 10 6 2 Set all accounts to zero Go to the SET UP menu using the key Select ACCOUNT ADMINISTRATION DELETE ZERO ALL ACCT SET ACCOUNTS TO ZERO Follow the instructions in the display SET ACCOUNT TO ZERO SET UP ACCOUNT ADMINISTRATION ACCT ED...

Page 82: ...the SELECT ANOTHER ACCOUNT function Press the key next to DELETE ACCT Follow the instructions in the display 10 7 2 Delete all accounts Go to the SET UP menu using the key Select ACCOUNT ADMINISTRATION DELETE ZERO ALL ACCT DELETE ACCOUNTS Follow the instructions in the display Use this function to delete all accounts set in the ultimail except the Master account account 1 FURTHER FUNCTIONS SET UP ...

Page 83: ... price changes Upon activation of a new rate table the memories will be erased and reprogrammed Refer to chapter 5 1 1 on page 23 on how to set products for franking using the memory 11 1 Displaying and printing memory assignment Go to the SET UP menu using the key Select EDIT MEMORY The list of memories shows the memory number the saved assignment in short format or the memory name Printing the m...

Page 84: ...VE MEMORY WITHOUT WEIGHT The ultimail saves the current setting The new assignment appears in the memory list Note on Memory 1 The setting you save as memory 1 is be the default settings SET UP EDIT MEMORY Save mailing data and displayed weight in the example 100 g Do not save displayed weight saves 0 g as the weight Possible settings and their meaning SAVE COMPLETE MEMORY The ultimail saves the c...

Page 85: ...The EDIT MEMORY menu appears Select RENAME MEMORY The ultimail opens a menu where you can edit the memory name Edit the memory name as desired Press the key next to SAVE to save the memory name The memory selection list now shows this name instead of the saved data For more details on the text input function refer to pages 89 to 92 The list of memories shows the name of the saved assignment again ...

Page 86: ...y next to the memory you wish to delete The EDIT MEMORY menu appears Press the key next to DELETE MEMORY The selected memory is immediately deleted without query You cannot delete MEMORY 1 because ultimail accesses the product stored in this slot as the default setting SET UP EDIT MEMORY Memory selected for deleting ...

Page 87: ...chapters present the functions in detail 12 1 Logo display and printing You can see the logos saved in the ultimail in the display and print these Go to the SET UP menu using the key Select EDIT PRINT IMAGE SMS TEXT LOGO DISPLAY PRINT You will see an overview of the saved logos Press the key next to the desired logo The display will show a simplified graphic version of the logo The head line will ...

Page 88: ... EDIT Among the overview of saved logos choose the logo name of which you wish to change Note The name for a logo on the USER card cannot be changed The ultimail opens a menu for editing the name Change the name for the logo as desired Save the name with CONTINUE The ultimail updates the data and shows a prompt Confirm the prompt with CONTINUE Read more about text input function on the ultimail on...

Page 89: ...nd save texts ultimail is capable of printing a 5 line SMS text with up to 20 characters per line A cursor _ marks the position for input Press the numeric key for the desired character as many times in rapid suc cession as necessary to display the desired character After a short time the cursor jumps one place to the right Now you can enter the next character Enter all further characters for the ...

Page 90: ...y marked by the cursor Deleting SMS texts See page 94 to read how to completely delete SMS texts you do not need any longer Text input is described in detail on the following pages Key assignment for text input Characters are entered with the numeric keys to The assignment is printed to the housing beneath the key Punctuation and special characters 1 are entered with the key Blanks are inserted wi...

Page 91: ...ss 3 times V Press once A Press 3 times C Press once A Press once T Press 3 times I Press 3 times O Press twice N To change to the next line fill in the first line with 12 blank characters Press once blank When the cursor has jumped one place to the right Enter the next blank Repeat until the cursor jumps to the next line The cursor will now stand at the beginning of the second line Press 4 times ...

Page 92: ...tly as it will be subsequently printed during franking Press CONTINUE to save the text A message display informs on the update of the saved data Confirm the prompt with CONTINUE The new SMS text is saved and can be set for franking immediately We recommend doing a trial run with postage value 0 00 zero test print to check the new SMS text Text field with new text ...

Page 93: ...a Insert the MASTER card Go to the SET UP menu using the key Select EDIT PRINT IMAGE SMS TEXT LOAD Keep card s with data ready for loading Follow the instructions in the display The ultimail will guide you step by step through the loading process Displays and security prompts will protect you against inadvertent loading and rewriting of data Carefully read all infor mation in the display SET UP ED...

Page 94: ...t image data which you wish to delete e g LOGO DELETE An overview of all saved print image data appears Press the key next to the print image to be deleted If you wish to delete the selected data now Confirm the security prompt with CONTINUE The ultimail deletes the data A message will inform you about the end of the deleting process Confirm the message with CONTINUE A USER card allows you to dele...

Page 95: ... Select MODE SETTING Press the key next to the desired mode The ultimail sets the selected mode and goes back to home menu In the status line you can see the mode set The set mode is active and is maintained until the ultimail is switched off or until another mode is selected Back to METERING franking mode Shortcut In most cases you can switch to the franking mode directly without having to leave ...

Page 96: ... franking imprint and on franking in chapters 5 and 6 PRINT LOGO ONLY The ultimail prints only the logo advertising imprint See also chapter 13 4 on page 99 INCOMING STAMP The ultimail prints Received on together with the date Read chapter 7 3 on page 55 ONLY TRANSPORT NO PRINTING The franking machine transports letters without printing This mode can be used in connection with a feeder or sealer s...

Page 97: ...sition an empty envelope or a card The ultimail needs some time for print image creation Letter transport is not started before that The ultimail prints the first list of system information Position further envelopes if required Or Print the information on labels using the key ultimail with label dispenser only You can follow the print process progress in the display Send system information With t...

Page 98: ... the item counter is not activated Go to the SET UP menu using the key Select SYSTEM SETTINGS MORE You can see the current value of the item counter under DELETE ITEM COUNTER How to reset the item counter to zero Press the key next to DELETE ITEM COUNTER Confirm with YES The item counter is reset to zero If you do not wish to set the item counter to zero abort with NO The displayed total pieces ar...

Page 99: ...ey Select SYSTEM SETTINGS MORE You can see the current value of the advert counter under DEL ADVERT COUNTER How to reset the advert counter to zero Press the key next to DEL ADVERT COUNTER Confirm with YES The advert counter is reset to zero If you do not wish to set the advert counter to zero abort with NO The displayed total pieces are maintained SET UP SYSTEM SETTINGS MORE ...

Page 100: ... limit of the account falls below the set limit Go to the SET UP menu using the key Select SYSTEM SETTINGS MORE How to change the limit for low postage warning Type the desired limit The value appears at the right hand side of the status line Assign the value with the key next to LOW POSTAGE WARNING The limit for low postage warning is set and maintained until the next change is made You can reset...

Page 101: ...the SET UP menu using the key Select SYSTEM SETTINGS MORE Press the key next to TONE SIGNAL until you see the desired setting ON OFF or ONLY ERROR WARNING The displayed setting is activated and maintained until the next change even if you switch the ultimail off SET UP SYSTEM SETTINGS MORE Possible settings and their meaning ON Tone signal on every key pressure OFF No tone signal ONLY ERROR WARNIN...

Page 102: ... your eyes Press SAVE to save the displayed setting Press within 5 seconds the key next to ACKNOWLEDGE The display contrast is set An appropri ate pop up message appears in the dis play Confirm the pop up with the key The display contrast is maintained until the next change even if you switch the ultimail off If you do not change or confirm the settings within 5 to 10 seconds the ultimail jumps ba...

Page 103: ...lways carried out by Francotyp Postalia customer service Go to the SET UP menu using the key Select SYSTEM SETTINGS CURRENT TIME Adjust the current time with BACK 5 and FORWARDS 5 You can adjust the current time in steps of 5 seconds each You can advance or set back the current time by five minutes Press SAVE to save the displayed setting The current time is adjusted Please observe that you can re...

Page 104: ...isplays under AUTO CHANGE OVER the current setting Press the key next to AUTO CHANGE OVER The setting switches between ON and OFF The displayed setting is active and maintained until a change is made SET UP SYSTEM SETTINGS SUMMER WINTER TIME Possible settings and their meaning ON The ultimail automatically changes the clock at the beginning and end of the summer time You can set the moments of aut...

Page 105: ...the beginning and end of the summer time automatic change over must be activated Press the associated keys several times until month week in the month and day of the week show the desired setting for BEGIN and END Beginning and end of summer time are set and maintained until the next change is made ...

Page 106: ...d in steps of half an hour each If necessary Use the associated keys to shift the time zone by BACK 0 5 or FORWARDS 0 5 For use in Great Britain select 0 0 no time offset Press SAVE to save the displayed setting The time zone is set Abort setting If you do not wish to save the setting quit the SETTING TIME ZONE menu with QUIT The former setting is maintained MORE SET UP SYSTEM SETTINGS MORE MORE T...

Page 107: ...e product settings saved as Memory 1 after waking up from standby mode Please refer to chapter 13 10 Go to the SET UP menu using the key Select SYSTEM SETTINGS MORE MORE MORE MORE MORE STANDBY TIME Use the associated keys to REDUCE or INCREASE the standby time You can adjust standby time between 60 and 600 seconds Press SAVE to register the displayed standby time The standby time is set and mainta...

Page 108: ... 1 will be used This function will only take effect if the home menu is displayed when standby mode is activated Go to the SET UP menu using the key Select SYSTEM SETTINGS MORE MORE MORE MORE MORE Press the key next to MEMO1 AFTER STANDBY The setting switches between OFF and ON The displayed setting is activated and maintained until the next change even if you switch the ultimail off MORE MORE MOR...

Page 109: ...g MEMO1 AFTER STANDBY ON After waking up from standby mode the ultimail is in standard mode METERING and Memory 1 is activated Requirement The home menu is displayed OFF After waking up from standby mode the current settings in home menu remain in the state as before standby mode ...

Page 110: ... key Select SYSTEM SETTINGS PRINT Type the desired time from 30 to 50 seconds The value appears at the right hand side of the status line Assign the new time with the key next to PRINT HEAD LATENCY The standby time is set and maintained until the next change even if you switch the ultimail off You can reset the default setting for the standby time 30 seconds with the C CE key SET UP SYSTEM SETTING...

Page 111: ... menu using the key Select SYSTEM SETTINGS PRINT LETTER TRANSPORT RUN ON TIME Adjust the run on time with REDUCE or INCREASE You can adjust run on time between 3 and 29 seconds Register the displayed run on time with SAVE The letter transport run on time is set and maintained until the next change even if you switch the ultimail off SET UP SYSTEM SETTINGS PRINT LETTER TRANSPORT RUN ON TIME Selecte...

Page 112: ...rrently not used 13 13 1 Loading rate table from card A new rate table card is available on order from Francotyp Postalia Keep the card with new rate table ready Go to the SET UP menu using the key Select EDIT POSTAGE TABLE DATA The ultimail displays information about the rate table to be used Press the key next to LOAD FROM CHIP CARD Follow the instructions in the display The ultimail will guide ...

Page 113: ...nnection with the data centre Go to the SET UP menu using the key Select EDIT POSTAGE TABLE DATA The ultimail displays information about the rate table to be used Press the key next to UPDATE RATE TABLE The ultimail establishes a connection with the data centre Messages in the display will inform you about the status con necting data transfer At the end of the loading procedure the ultimail will s...

Page 114: ...ible without valid rate table When deleting the rate tables the memory items will be deleted as well Go to the SET UP menu using the key Select EDIT POSTAGE TABLE DATA DELETE ALL RATE TABLES Confirm the security prompt with YES The ultimail deletes all stored rate tables You have to load a new rate table before you can frank again SET UP EDIT POSTAGE TABLE DATA DELETE ALL RATE TABLES ...

Page 115: ...l have to tare the scales Go to the SET UP menu using the key Select SYSTEM SETTINGS INTEGRATED SCALES Setting the desired initial state for the scales Empty the weighing platform or place pre load extra weighing tray in position Press the key next to TARE CALCULATION A message indicating that the scales are being zeroed appears in the display for some seconds As soon as the message disappears the...

Page 116: ...re To have the exact weight displayed you must therefore specify the location of your franking system Go to the SET UP menu using the key Select SYSTEM SETTINGS INTEGRATED SCALES Press the key next to GRAVITY In the GRAVITY menu Select the location of your franking system the region that fits your location The ultimail saves the setting and goes back to the ADJUSTING THE INTERNAL SCALES menu SET U...

Page 117: ...EL The setting switches between ON and OFF The displayed setting is maintained until the next change even if you switch the ultimail off SET UP SYSTEM SETTINGS INTEGRATED SCALES Possible settings and their meaning ON The ultimail determines on the basis of the selected postal rates a suitable type of mail endorsement and sets it for franking If no suitable type of mail endorsement is present the u...

Page 118: ...DE The setting switches between LOCK and NORMAL The NORMAL weighing mode is not available for postage calculation When quitting the menu the ultimail automatically sets the weighing mode back to LOCK SET UP SYSTEM SETTINGS INTEGRATED SCALES Possible settings and their meaning LOCK default setting If you add further mail pieces to the delivery on the weighing tray and take them off again the scales...

Page 119: ...GRATED SCALES Press the key next to DIFFERENTIAL WEIGH The setting switches between OFF and ON The displayed setting is activated and maintained until the next change even if you switch the ultimail off SET UP SYSTEM SETTINGS INTEGRATED SCALES Possible settings and their meaning ON The ultimail determines the weight of a mail piece after removing it from the weighing platform see chapter 7 5 on pa...

Page 120: ...with the GSM modem Web access via a PC and the Francotyp Postalia mailcredit software You can order the respective mailcredit Kit for the ultimail franking machine from Francotyp Postalia For information on how to connect your franking machine to a PC and on how to establish the internet connection please refer to the mailcredit User Manual The appropriate modem configuration must be set up in the...

Page 121: ...e on page 122 lists and explains all parameters During setting procedure all parameters that are not technically possible do not appear or further parameters are displayed depending on the selected parameters Press the associated keys until all required settings display the desired values For seizing an outside line with exchange digit Select EXCHANGE DIGIT to open the menu for setting editing the...

Page 122: ...dem Order the mailcredit Kit from Francotyp Postalia if you want to operate mailcredit for a fast connection to the data centre To set up the ultimail for mailcredit operation please read the mailcredit User Manual TYPE OF PHONE LINE MAIN STATION The ultimail is operated on a main line EXTENSION The ultimail is operated on an extension of the phone equipment ACCESS METHOD Only for type of phone li...

Page 123: ... Usually you use a 0 A W indicates waiting for the dialling tone A comma indicates a dialling pause The ultimail opens a menu where you can define the exchange digit Use the numeric keys to type the exchange digit Use ENTER WAIT FOR DIAL TONE to define waiting for the dialling tone after the exchange digit was pressed Use ENTER PAUSE to define a dialling pause Parameter Setting Explanation ...

Page 124: ...blanks Please check the phone numbers prior to using the GSM modem Refer to the chapter 13 16 on page 126 Connecting the GSM modem to the ultimail Install the GSM modem Please read the product information that came with the GSM modem Plug the connection cable in the 9 pin interface marked by the sign and tighten screws The interface is located on the back of the machine Plug the AC adapter of the ...

Page 125: ...splayed Press CONTINUE to confirm and proceed with the configuration procedure Setting changing PIN Press the key next to CHANGE PIN to open the menu for setting or changing your PIN Enter the PIN for the SIM card at least 4 digits at most 8 digits Press SAVE to set the PIN Finally the ultimail displays the saved modem configuration Press CONTINUE to end the modem configuration procedure ...

Page 126: ...t SYSTEM SETTINGS MORE MORE CHANGE PHONE NUMBERS The ultimail opens the PHONE NUMBERS menu Press the key next to the phone number you wish to change The ultimail opens a menu for changing the displayed phone number Enter the new phone number With INSERT BLANK you can design the phone number display for clearer view Save the displayed phone number with SAVE If you are sure that you really wish to c...

Page 127: ...uestions and issues regarding ultimail operation SMMC Phone number of the Security Module Management Centre The ultimail dials this number for special service purposes REMOTE DIAGNOSTICS Not assigned RSI Phone number of the Remote Services Infrastructure The ultimail dials this number for remote services e g sending data to Francotyp Postalia service FOR YOUR ORDER Use this phone number to order a...

Page 128: ...E The menu language switches over from English to German at once The rate table and all product specifica tions as well as the names of accounts logos remain unchanged English How to go back to the English user interface Go to the SET UP menu using the key Select SYSTEMEINSTELLUNGEN WEITERE WEITERE Press the key next to SPRACHE The menu language switches over from German to English The selected la...

Page 129: ...MORE MORE MORE MORE MORE Press the key next to HIGH QUALITY PRINT The setting switches between OFF and ON The displayed setting is activated and maintained until the next change even if you switch the ultimail off MORE SET UP SYSTEM SETTINGS MORE MORE MORE MORE Possible settings and their meaning HIGH QUALITY PRINT OFF The ultimail prints in standard quality ON The ultimail uses more ink and gives...

Page 130: ...work smoothly in most cases You need to change this setting only if problems occur in the communication of the ultimail with PC software Go to the SET UP menu using the key Select SYSTEM SETTINGS MORE MORE MORE MORE MORE Press the key next to NEW PC PRO TOCOL The setting switches between ON and OFF The displayed setting is activated and maintained until the next change even if you switch the ultim...

Page 131: ...ostalia service has all relevant information about your franking system at hand to help quickly and efficiently Go to the SET UP menu using the key Select SYSTEM SETTINGS MORE MORE MORE MORE Possible settings and their meaning NEW PC PROTOCOL ON default setting The ultimail uses the new PC protocol e g for mailreport OFF The ultimail activates a PC protocol which transmits only the reduced data se...

Page 132: ...if you switch the ultimail off Possible settings and their meaning TELESET RSI ON With each loading postage TELESET the ultimail transmits all relevant system data to the Francotyp Postalia service OFF The ultimail will not transmit any data to the Francotyp Postalia service If required use the function SEND TO FP SERVICE DEPT for transmitting the data see chapter 13 2 on page 97 ...

Page 133: ...d with this function Insert your MASTER card Go to the SET UP menu using the key Select SYSTEM SETTINGS MORE MORE CREATE NEW MASTERCARD Follow the instructions in the display The ultimail checks the plugged card and programs the new MASTER card for your franking system SET UP SYSTEM SETTINGS MORE MORE CREATE NEW MASTERCARD ...

Page 134: ...ory slots You can increase the number of memories to 20 For this purpose you need an authorisation code which you can order from Francotyp Postalia Go to the SET UP menu using the key Select SYSTEM SETTINGS MORE MORE MORE MORE ENABLE MEMORIES Type the authorisation code Confirm the input with CONTINUE Now there are 20 memories available MORE SET UP SYSTEM SETTINGS MORE MORE ENABLE MEMORIES ...

Page 135: ...M SETTINGS MORE NUMBER OF ACCT Type the authorisation code Confirm the input with CONTINUE Now there are 50 accounts ultimail 60 or 200 accounts ultimail 90 available respectively In the SYSTEM SETTINGS menu you will see the current number under NUMBER OF ACCT You can reduce the number of accounts back to the standard setting The steps are the same as shown for the extension Caution When reducing ...

Page 136: ... from Francotyp Postalia Go to the SET UP menu using the key Select SYSTEM SETTINGS MORE MORE MORE MORE DIFFERENTIAL WEIGH ENABLE INHIBIT Type the authorisation code Confirm the input with CONTINUE The differential weighing function is now enabled disabled Please see chapter 7 5 on page 57 on how to set and use the differential weighing function MORE SET UP SYSTEM SETTINGS MORE MORE MORE DIFFERENT...

Page 137: ...Excel and MS Access for example You can only use InfoPrint with your ultimail franking system if the InfoPrint function is enabled on the ultimail You can order the machine specific authorisation code along with the custom interface cable for connection to a PC from Francotyp Postalia Go to the SET UP menu using the key Select SYSTEM SETTINGS MORE MORE MORE MORE INFOPRINT ENABLE INHIBIT Type the a...

Page 138: ...ing feeder sealer ultimail adjust moistening level feeder sealer ultimail clean replace moistening sponge feeder sealer ultimail clean replace moistening brush feeder sealer ultimail change battery 14 1 Cleaning the ultimail franking system Warning Make sure that no liquids or foreign objects penetrate the interior of the ultimail If this happens pull out the power plug immediately Have the ultima...

Page 139: ...e damaging to your health Avoid contact with the eyes Keep the ink cartridge away from children Further instructions for use are enclosed with the ink cartridges Caution Please observe the following instructions for protection of the print system We recommend to use only approved FP equipment and FP original parts The manufacturer FP has established reliability safety and applicability The manufac...

Page 140: ...ove ink cartridges Open cartridge flap it can be quite stiff and raise up as far as it goes Open the green catches above both of the two cartridges as shown Remove both of the ink cartridges in an upward direction out of the retainer ...

Page 141: ... in a cold vehicle Otherwise calibration might not be possible Unpack the new cartridges from their packages Remove the protective strips from the ink cartridges Insert the two ink cartridges The contacts on the cartridges should be directed to the rear of the machine Close the green catches at both of the two cartridges as shown Caution Make sure that both of the cartridges are locked before clos...

Page 142: ...ent to calibrating the ultimail cleans the ink cartridges The cleaning procedure runs automatically Adjusting the ink cartridges The ultimail proceeds with the adjusting procedure and prompts you to feed an empty letter Feed an empty envelope for ultimail test print The ultimail prints the test print Horizontal line Determine the number on the test im print where the horizontal line is the straigh...

Page 143: ...e straightest Enter the number with numeric keys The entered number appears in the display behind Your input __ Read the text in the display very care fully Then select TEST NEW ADJUSTMENT to repeat the adjustment or END ADJUSTMENT PROCEDURE If necessary repeat the adjustment several times until the cartridges are correctly aligned ...

Page 144: ...tions how to change cartridges on pages 139 to 142 14 3 Adjust the ink cartridges Only start the adjustment procedure if the franking imprint contains misalignments By adjusting the ink cartridges you obtain a perfect print image Starting the adjustment procedure Go to the SET UP menu using the key Select SYSTEM SETTINGS PRINT ADJUST INK CARTRIDGES The ultimail will start a procedure for cartridge...

Page 145: ...rt the intensive cleaning process if regular cleaning does not improve print quality in a sufficient way Go to the SET UP menu using the key Select SYSTEM SETTINGS PRINT INTENSIVELY CLEAN PRINT HEAD A message will inform you about the progress of the cleaning procedure Test the imprint quality by a zero test print see chapter 4 3 on page 19 When the cartridges are heavily stained it may occur that...

Page 146: ...or cleaning Small fibres might clog the nozzles A cloth that is dry or not soft enough may cause scratches Such scratches make the print cartridge useless because they prevent the ink jet from being correctly positioned during printing Do not use chemical cleaning agents Moving the ink cartridges to exchange position Go to the SET UP menu using the key Select SYSTEM SETTINGS PRINT CHANGE INK CARTR...

Page 147: ... Printsystem available at Francotyp Postalia Hold the cartridge as shown in the figure The nozzles face down Wipe the print head slowly and very softly with the cloth in the direction of the arrow Repeat this procedure several times The water will blend with ink residues on the print head and clean the nozzles Reinsert the ink cartridge Remove the other ink cartridge and clean it in the same manne...

Page 148: ... from moving machine parts Caution There could be ink residues on the letter transport and the ink pad insert Make sure not to soil your clothes or any objects Use a mat to deposit the letter transport and the ink pad insert Unlock letter transport Reach into the opening and press locking device upward Pull letter transport to the right out of the ultimail Deposit the letter transport on a mat Lif...

Page 149: ...f the ink pad must be without gaps Fan out the ink pad with a pointed object if necessary Hold the flaps with your thumb and index finger Insert the ink pad into the letter transport The bevelled flap points to the centre of the letter transport Fanned Without gaps visual check Bevelled flap ...

Page 150: ...venly push down the ink pad insert until it audibly locks into place on both sides Its sides will be flush with the letter transport Insert letter transport The locking bar clicks into place The ultimail is ready for operation again ...

Page 151: ... using water Warning Please observe the following safety tips when handling the water tank Make sure that the screw cover on the water tank is firmly tightened and well sealing before inserting the tank into the machine with its opening down Be extremely careful when handling liquids Immediately pull out the power plug if any liquid has penetrated the interior of the ultimail Have the ultimail fra...

Page 152: ...ill the water tank with sealit sealing liquid Place water tank screw cover and tighten Turn water tank upside down in non dangerous area e g over a sink to check if the cover is well sealed Insert water tank into the housing with the cover downward Close the flap and lock with light pressure on the recess ...

Page 153: ...longer the hose the weaker the moistening of the envelope flaps Remove water tank out of the housing for further information see chapter 14 6 on page 151 Normal moistening without hose piece Moistening is factory set to achieve best results in most cases Reduce moistening Plug the short hose piece on the cover of the water tank Or plug the long hose piece on the cover of the water tank for lesser ...

Page 154: ...l when handling liquids Immediately pull out the power plug if any liquid has penetrated the interior of the ultimail Have the ultimail franking system checked by Francotyp Postalia service before starting it up again It is advisable to switch off the franking machine before removing the water tank and changing the sponge Switch off the franking system Switch the power switch on the back of the fr...

Page 155: ...ace Release roller transport by pressing on release key Roller transport moves upward Now you have access to the moistening brush beneath the roller support Lift the brush up and to the left At the rear of feeder sealer Carefully pull out to the back the water tray Empty water tray ...

Page 156: ...t pressed by the bars Two flaps on the longitudinal side hold sponge to the basket Insert basket with sponge into water tray as shown in the figure Mind the position of the cut out Check if the basket is correctly seated It must rest on the extreme left in the water tray and close on top in a flushed manner Insert the complete water tray into the housing until it clicks into place Check if the spo...

Page 157: ...sh Lower the brush into the horizontal position Press roller transport down until it clicks into place Fill sealit sealing liquid into water tank Check for leakages For further information see chapter 14 6 Insert water tank into the housing with the cover downward Close the flap and lock with some pressure on the recess You can switch on the franking system again ...

Page 158: ...achine This facilitates changing the moistening brush and prevents you from injury due to lacking elbow room For details on separating the feeder sealer from the franking system read pages 184 to 187 Release roller transport by pressing on release key Roller transport moves upward Now you have access to the moistening brush beneath the roller support On both sides the brush is provided with pins t...

Page 159: ...ust face down Put the rear pin into the clip of the sword as indicated by the arrow Then carefully snap the front pin into the clip of the sword Push the roller transport down until it locks into place Attach the feeder sealer to the franking machine For details on attaching the feeder sealer to the franking system read pages 188 to 190 Pin rear Pin front ...

Page 160: ...mail franking system and all connected external equipment e g PC external postage scale Remove the power cable from the franking machine and feeder if any Remove the connecting cable to the feeder or sealer if any Remove the connecting cable to external equipment if any Remove weighing platform if any Read on page 185 Remove catch tray and corresponding feeding equipment How to remove the catch tr...

Page 161: ...t indicate the correct position Close the battery compartment Place franking machine upright again Re attach weighing platform if any Read on page 189 Re attach catch tray and correspond ing feeding equipment How to attach the catch tray or the hand feed tray or optional feeders read on page 188 Establish all cable connections see page 189 Reconnect the power cable of franking machine and feeder i...

Page 162: ...g off Wait one minute Start the ultimail up again The ultimail does not respond to push button operation Functions are missing in the display These functions are not available with the currently plugged access card You will find an overview of access rights on page 192 The mode set displayed in the status line does not support this function The ultimail does not execute the desired action and beep...

Page 163: ...plete e g ultimail only prints the logo Functions are missing in the home menu The ultimail is not in Metering franking mode Status line shows current mode Press the C CE key for 3 seconds For setting the mode read chapter 13 1 page 95 Label franking misfeeding jam Before loading the label dispenser Loosen labels You have used unsuited labels Only use original labels from Francotyp Postalia Put in...

Page 164: ...s missing in the display No mailing data selected or the setting is incomplete or incorrect Fully select mailing data see chapter 5 1 2 page 26 No valid weight display reads 0 g ultimail without scales Select the weight in the product selection menu ultimail with scales Place a mail piece on the weighing platform The ultimail is in Metering and Differential weighing mode see chapter 7 5 page 57 No...

Page 165: ...mm when franking labels Frank without SMS text without logo ultimail does not print letter transport does not start Sensor does not recognise letter Position the letter again or start letter transport with Start Stop key The ultimail does not display the home menu Press the home key to go to the home menu and try again ultimail does not print SMS texts as expected Enter SMS text correctly see chap...

Page 166: ...blocked for the current account ultimail fails to establish a connection to the Teleset data centre Check connection configuration see chapter 13 15 page 120 Check the TDC phone number see chapter 13 16 page 126 Note When using the GSM modem the phone numbers must not contain any blanks When using mailcredit please refer to the mailcredit manual Data centre issue Try again later Problem Possible c...

Page 167: ... clean print heads manually see page 146 Data for logo types of mail or rate table are not loaded into the ultimail from the card Card is defective Call Francotyp Postalia customer service The card contains no valid data Data transfer to FP service impossible ultimail fails to establish a connection to the data centre Check connection configuration see chapter 13 15 page 120 Check phone numbers se...

Page 168: ...etter stack once in the area of the flaps Moistening sponge and brush are dried because the water tank was empty over a longer period of time Remove sponge and let it soak up completely see chapter 14 8 Sponge is dirty Clean the sponge see chapter 14 8 Sponge is worn Exchange the sponge see chapter 14 8 You have used unsuited envelopes Observe specifications see page 200 ultimail does not start wh...

Page 169: ...s 199 200 Jam Read Removing letter jams on page 170 Last mail piece of stack is not fed Push letter manually in until the feeder seizes the letter Mail piece jammed in the entry section Letter guide is not correctly adjusted stack is not sitting on lower letter guide support of Mail pieces are mistrack ing through the ultimail Letter guide is not correctly adjusted Mail pieces are not fed or not c...

Page 170: ...ay from moving machine parts Caution There could be ink residues on the letter transport Make sure not to soil your clothes or any objects Use a mat to deposit the letter transport Unlock letter transport Reach into the opening and press locking device upward Pull letter transport to the right out of the ultimail Take out jammed letters Insert letter transport The locking bar clicks into place The...

Page 171: ...h a safety sign Keep long hair fingers loose clothing pieces shawls and jewellery away from moving machine parts Release roller transport by pressing on release key Roller transport moves upward Take out jammed letters Press roller transport powerfully down until it clicks into place The ultimail is ready for operation again ...

Page 172: ...eral times Air can thus enter between the mail pieces and paper dust will be removed Cards Leaf open the stack from all sides Sort out any cards which are too strongly arched arch 4 mm Sort out any cards with front edge arched upward When setting the lateral letter guide The stack should have enough clearance between letter guide face and adjustable letter guide about 2 to 3 mm Avoid too large cle...

Page 173: ...The letter stack should be scaled out so that the front edges form a slope in the shape of the adjustable letter guide Make sure that no mail pieces can penetrate underneath the adjustable letter guide Make sure that no envelope flaps can penetrate underneath the belt con veyor With difficult materials support letter feeding by slightly lifting the rear edges Letter guide Letter guide face ...

Page 174: ...t the letter guide so that the wire spring in the bar engages into the two narrow slots on the front edge of the plastic Tilt the letter guide downward in the direction of the letter receiving tray Place the two clips on the pins at the bar with slight pressure and lock into place Insert the bar You can avoid the letter guide being pulled off For adjusting the letter guide always hold in the reces...

Page 175: ...isplay information and the hints given in the present Operator Manual Error code Possible cause and remedy C104 Probably a consecutive fault because of an error that occurred before Switch the ultimail off and on again If necessary pull the power cord Caution The print system might not be in sealed position Let the ultimail shut down correctly before you interrupt the power supply Wait one minute ...

Page 176: ...essure point C156 Feed the letter once again C158 Perform TELESET loading of postage with loading amount 0 C159 E127 E128 E131 E135 E136 E143 E146 Ink cartridges are missing defective or do not have any contact Ink cartridges were removed and swapped during insertion Perform an ink cartridge exchange see Starting the exchange procedure on page 144 Remove and re insert the cartridges Clean contacts...

Page 177: ...e not engaged Start the cartridge exchange procedure see page 144 Check whether both cartridges are correctly locked the two green catches are in a horizontal position over the cartridges Close cartridge flap Terminate exchange procedure with QUIT E126 There is a letter in the ultimail letter guide Remove the letter E132 E133 Roller transport on the sealer on the automatic feeder is not correctly ...

Page 178: ...letter transport to the right out of the ultimail Reinsert label dispenser and letter transport Insert the labels correctly see page 49 E142 Labels cover the sensor in the label dispenser Remove the labels from the label dispenser Switch the ultimail off and on again If the error occurs on an ultimail without label dispenser simply confirm the error message E147 Clean the ink cartridges see chapte...

Page 179: ... Water tank is empty Fill the water tank see page 151 Moistening sponge and brush are dried Remove sponge and let it soak completely see chapter 14 8 on page 154 Moisten the brush Stroke with your finger several times over the brush Sponge is worn Exchange the sponge see chapter 14 8 on page 154 Brush is worn Exchange the brush see chapter 14 9 on page 158 Moistening felt is jammed and therefore c...

Page 180: ...gnostics list Print the information on labels using key ultimail with label dispenser only Or Have some empty envelopes or cards ready The ultimail will print system infor mation in several parts Start the printing process with Feed an empty envelope or a card The ultimail needs some time for print image creation Letter transport is not started before that The ultimail prints the first list Positi...

Page 181: ... 16 Withdrawal and disposal of the ultimail franking system When withdrawing the ultimail franking system all relevant postal services must be signed off properly For withdrawal and disposal of your franking system please contact the Francotyp Postalia service ...

Page 182: ...ultimail Operator Manual 182 ...

Page 183: ...sealers Never transport the components holding at attachments such as label dispenser weighing platform adjustable letter guide etc Hold the individual components by the bottom part of the housing Always move the franking system in a horizontal position Once you have set the franking system from a cold environment to the new location Wait for two hours at least before starting up the ultimail once...

Page 184: ...e back of the franking machine to the position O Switch off all connected external equip ment PC external postage scale Removing connecting cables Pull the franking machine power cable out of the power socket Pull the feeder power cable out of the power socket Pull the phone cable out of the phone socket On the feeder Unplug the power cable OFF Power switch back of the machine ...

Page 185: ...e plug out of the phone socket Removing the connecting cable to the feeder or sealer Unscrew and carefully pull off the plug Removing connecting cables to other external devices Unscrew and care fully pull off the plug Taking off the weighing platform Release the weighing platform of the integrated scales by turning counter clockwise for a quarter turn Lift off the weighing platform Spring ...

Page 186: ...and empty Proceed as shown on pages 154 and 155 Separate catch tray from franking machine Pull off catch tray toward the right hand side of the franking machine Separate feeder from franking machine Taking off hand feed tray Slightly lift the hand feed tray to release it from the two locking clips on the franking machine ...

Page 187: ...clips on the franking machine Slide the bar for adjustable letter guide so that it is flush with the housing edge Or Taking off sealer Slightly lift the sealer to release it from the two locking clips on the franking machine Slide the bar for adjustable letter guide so that it is flush with the housing edge Fold the adjustable letter guide down to letter receiving tray ...

Page 188: ...tem on a level stable surface Attaching the feeder Place hand feed tray on the two locking clips on the franking machine housing Or Place feeder on the two locking clips on the franking machine housing Position the extension bracket Or Place sealer on the two locking clips on the franking machine housing ...

Page 189: ...machine The fork type lug engages in one foot on the franking machine The catch tray is thus sufficiently protected against slipping Placing the weighing platform Position weighing platform as shown in the figure and lock by turning clockwise for a quarter turn Plugging power and connecting cables On the feeder Connect the power cable to the feeder The socket for the power connection is on the bac...

Page 190: ...socket Make sure that spring is in correct position Plug connecting cable of feeder sealer in 25 pin interface on franking machine and tighten screws The interface is marked with the sign Setting up connections Connect franking machine power cable to a grounded single phase power socket Connect feeder power cable to a grounded single phase power socket Connect phone cable to a phone socket analogu...

Page 191: ... position Wait until the display shows the home menu The ultimail is ready for opera tion We recommend the following short function test Do a trial run For instructions on the trial run read chapter 4 3 on page 19 Adjust the ink cartridges if the franking imprint has shifted position Read chapter 14 3 on page 144 Clean the print system if necessary e g gaps in the print image Read chapter 14 4 on ...

Page 192: ...ounts assign budget Accounts create delete Accounts preset logo SMS text only your own Accounts release TELESET access Accounts reset account counter Accounts view account data Change logo name Create block USER cards Edit SMS text Franking on all accounts Franking on assigned account Franking Second carrier DX mail Incoming mail stamp ...

Page 193: ... image data logos type of mail endorsements Postage register display print Seal envelopes without franking System settings not all not all not all Zero test print Postage value 0000 Status Functions Without access card With USER card With MASTER card Mode Access card OFF ...

Page 194: ...ultimail Operator Manual 194 SET UP menu overview ...

Page 195: ...adhesive label which you can frank and stick onto your mail pieces Necessary for large heavy and thick mail pieces Also use labels to attach on the mail piece when the material is not suited for ink jet printing Available as single labels for feeding with label dispenser double labels for manual feeding mailcredit Software for PCs to connect FP franking machines to the data centre TDC via the inte...

Page 196: ...counting is as per your contract with Royal Mail Teleset data centre TDC Data centre of Francotyp Postalia Here the called postage is released and accounts are managed The Teleset data centre is at your service for data exchanging 24 hours a day Test print Imprint consisting of a series of different patterns You can align the cartridge with the aid of horizontal and vertical bar patterns USER card...

Page 197: ... 4 kg hand feed tray 4 2 kg sealer ultimail 9 7 kg feeder ultimail Power connection 100 240 V 50 60 Hz Power consumption Max 70 W franking machine ultimail 60 ultimail 90 Max 50 W feeder ultimail Battery 3 6 V 2 Ah 20 mA order no 90 4701 8004 00 ambient temperature 55 C to 85 C Performance with ISO C5 6 60 letters min franking machine ultimail 60 90 letters min franking machine ultimail 90 Display...

Page 198: ...ultimail Operator Manual 198 Equipment Subject to short term modification ...

Page 199: ...rial on which ink will dry within one minute 75 g m2 to 120 g m2 Bleached coloured or recycling paper Rough through glossy No dark paper No material with air cushions No corrugated paper No high gloss on the side to be imprinted Friction coefficient 0 3 to 0 4 Labels Self adhesive labels from Francotyp Postalia order no 58 0033 3158 00 1 000 pieces Envelopes with address window Address window size...

Page 200: ...ifications for sealing Flap position On the longitudinal side Flap height 25 mm to 75 mm Flap shape and size You cannot process rectangular pointed or high flaps The side cuts of the flap should be parallel and very close to the side fold edge ...

Page 201: ...franking system and ink cartridges Integrated postage scales optional Operating temperature 15 C to 35 C Only use in closed rooms Do not expose to direct sunlight Rel humidity 15 to 80 non condensing Weighing area 3 g to 5 000 g Smallest display value display accuracy 1 g ...

Page 202: ...ultimail Operator Manual 202 Declaration of Conformity ...

Page 203: ...ress window 199 Advert counter display 99 reset 99 Advertising imprint 16 22 See also Logo Ascending 62 Automatic feeding 46 Automatic type of mail endorsement switch on off 117 Available postage 62 B Back to higher menu level 2 Batch counter 52 set 52 switch off 53 Batch mailing See Stack processing Battery 160 change 160 permissible type 197 Battery compartment 161 212 Belt conveyor 211 Booking ...

Page 204: ... Conformity 202 Default setting 2 22 69 70 84 86 96 100 110 Delete 2 all accounts 82 memories 86 one account 82 print image data 94 rate tables 114 Descending 62 Diagnostics list 180 display print 180 Differential weighing 11 57 enable disable 136 on 132 switching on off 57 119 Dismantling franking system 184 Display 2 212 contrast 102 language 128 Disposal franking system 181 DX 195 franking 50 s...

Page 205: ...High quality print 129 switch on off 129 Home menu 13 16 22 back to 2 franking imprint settings 16 overview 16 Hotline 127 I Incoming mail 11 position 55 stamp 55 Incoming mail stamp function end 55 use 55 InfoPrint 11 137 enable disable 137 Ink cartridges 201 212 adjust 142 144 change 139 144 insert 141 material safety data sheet 197 remove 140 Ink pad insert 148 replace 148 Input field 16 Instal...

Page 206: ... card 15 42 195 generate 133 Material Safety Data Sheet ink 197 MEMO1 after standby 108 Memory 83 delete 86 display information 83 enter edit a name 85 increase number of memories 134 memory no 1 84 86 print list 25 83 save settings 84 show 25 use 23 Memory administration extension 134 Menu 16 home menu 16 product selection menu 17 SET UP menu 194 Metering See Franking Misalignment 21 Mode INCOMIN...

Page 207: ...also Batch counter set 52 set in home menu 54 single use 54 switch off 53 Print head latency 110 Print head standby time 110 Print image data 87 delete 94 edit 87 88 89 load from card 93 Print quality check 21 flawless imprint 21 gaps 21 164 high quality print 129 misalignment 21 poor quality 164 print image distorted 165 streaky print image 164 Print system automatic cleaning 145 clean contacts 1...

Page 208: ... liquid 151 Second carrier See DX Send data 97 with Teleset 131 Service 127 213 SET UP menu 2 194 Short code memory See Memory Signal tone 101 SMMC 127 196 SMS text 10 16 22 change 37 delete 94 enter 37 91 enter change 89 save 89 select 37 set standard SMS text for account 67 Soft key 2 Special services 27 deselect 27 select 27 Sponge 210 211 change 154 clean 154 Stack height 46 markings 211 Stack...

Page 209: ...shooting 162 See also Error Type of mail endorsement 22 automatic setting 117 delete 94 Type of mail list 79 U ultimail 60 10 ultimail 90 10 Update rate table 113 USER card 15 42 196 blocking 76 77 create 76 generate 76 V Ventilation slots 211 212 W Water tank 210 211 filling 151 Water tray 210 211 Weighing mail pieces 31 Weighing mode 118 differential weighing 57 lock 118 normal 118 Weighing plat...

Page 210: ...p with the water tank underneath Connecting cable Letter guide adjustable Bar with recessed grip setting the lateral letter guide Letter guide face Letter receiving tray Cover flap with the water tank underneath Water tray with sponge Release key To open press here Safety sign ...

Page 211: ...l switch Roller transport Water tank cover Connecting cable Power connection Letter guide adjustable Water tray with sponge Bar with recessed grip setting the lateral letter guide Safety sign Letter guide face Cover flap with the water tank underneath Release key Ventilation slots To open press here Extension bracket ...

Page 212: ...ving tray Battery compartment on the bottom Cartridge flap with 2 ink cartridges underneath Ventilation slots Power connection Locking clips for hand feed tray or feeder sealer Hand feed tray Phone line connection Power switch Safety sign 9 pin interface connection for PC external modem external postage scale 25 pin interface connection for feeder or sealer ...

Page 213: ...g dealer Francotyp Postalia Ltd Lakeside House 74 Questor Powdermill Lane Dartford Kent DA1 1EF Phone 0844 225 2233 Website www fpmailing co uk FP Recycling Centre Francotyp Postalia Ltd Lakeside House 74 Questor Powdermill Lane Dartford Kent DA1 1EF Francotyp Postalia applies DQS certificated inte grated management systems with quality and envi ronmental management DIN EN ISO 9001 14001 These are...

Page 214: ...51 0033 3194 00 Rev 03 2011 03 xxx helbig berlin ...

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