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FP centormail, Operator'S Manual

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FP centormail Operator'S Manual Download Page 151

Troubleshooting

151

16

Troubleshooting 

16.1

Error messages  

An error message appears on the display 
in case of an error or handling error. In 
addition, a beep may also indicate an 
error (see Chapter 14.4 on page 96). 

Carefully read the error message. You 
will be given hints on the error’s cause 
and what you can do to remedy it. 

You can correct many minor errors and 
issues occurring during centormail 
operation yourself. 

Please contact your FP servicing dealer if 
you cannot remedy an error by means of 
the display information and the hints 
given in this Operator Manual. 

Problem

Possible cause and remedy

…

general errors 

Blank display

Check whether the power cable has been properly 
plugged in and the power switch has been engaged.

centormail ‘behaves 
strangely’ or does not 
seem to react anymore 

Software problem. 
Switch off centormail. Wait for at least 1 minute, then 
switch centormail back on.

centormail makes sounds 
without any apparent 
reason

The print system and the ink tank may cause sounds 
due to pumping and deairing. These are normal 
sounds that are related to their function, thus they are 
no errors. 

Summary of Contents for centormail

Page 1: ...centormail Digital Mailing System Operator Manual ...

Page 2: ...tings administration statistics more TELESET load postage Display register Delete entry Memory function set saved settings save postage settings Numeric keys enter numbers enter letters punctuation and special characters Toggle upper lower case letters Arrow keys navigate scroll increase decrease values Print labels Back to the home menu Home Start stop letter transport ...

Page 3: ... up windows ________________________________________27 3 6 8 Procedures ____________________________________________27 3 6 9 Presentation of operating procedures and menu sequences _____28 3 7 Text input _____________________________________________29 3 8 Zero imprint ___________________________________________30 4 Setting the meter imprint _______________________________________32 4 1 Postage val...

Page 4: ... Printing advert only _____________________________________ 71 8 Memory keys ________________________________________________ 73 8 1 Using memory keys MEM _______________________________ 73 8 2 Display and print memory key settings ______________________ 74 8 3 Storing settings for use with a memory key ___________________ 75 8 4 Rename memory key ___________________________________ 76 8 5 Delete ...

Page 5: ..._103 14 9 Changing phone numbers _______________________________105 14 10 Determining access control ______________________________107 14 11 Customizing the home menu _____________________________108 14 12 Setting Low Postage Warning ____________________________109 14 13 Setting High Postage Warning ____________________________110 14 14 Setting the letter transport run time centormail without feed...

Page 6: ...__________________________________ 149 16 Troubleshooting _____________________________________________ 151 16 1 Error messages _______________________________________ 151 16 2 Fixing a letter jam in the feeder ___________________________ 158 16 3 Fixing a letter jam in the sealer ___________________________ 159 16 4 Safety cap has been released letter transport stops _________ 161 Appendix Access...

Page 7: ...ollowing keywords and signs identify the safety tips in this operator manual Warning indicates a potential hazard that may result in injury Warning indicates a potential hazard that may result in injury to the hands This sign is also used to identify hazardous areas of the mailing system Caution indicates a potential hazard that may result in dam age to the mailing system or impair the metering pr...

Page 8: ...e sealer or one that has been approved by FP Mailing Solutions Make sure that the PSU and its cables are not damaged Make sure the sockets for connecting the mailing system are close by and easily accessible at all times Do not reach into the danger areas marked with warning signs Keep long hair fingers loose clothing pieces shawls and jewelry away from mov ing machine parts Do not remove any part...

Page 9: ...before using it again Unplug the plugs in case of an emergency Call the Service Only use ink cartridges print heads and ink tanks by FP Mailing Solutions Observe the information enclosed with every package Only use the batteries provided by FP Mailing Solutions Observe the instructions enclosed with the battery for correct use and disposal Have maintenance and repair work done only by qualified pe...

Page 10: ...he mailing system consists of the centormail postage meter a hand feed tray and a letter catch tray envelope slide with catch brackets This basic version can easily be extended using components for automatic feeding moistening sealing and weigh ing This modular concept allows for a flexible adapta tion of the mailing system to the type and amount of your mail The postage meter is available as mode...

Page 11: ...using the TELESET process via the built in modem fast easy and if need be 24 hours a day Protection against unauthorized use Access cards in smart card format protect the centor mail against unauthorized use and allow individual access rights to be assigned MASTER USER Flexible and up to date New adverts endorsements or new USPS pricing sim ply update your centormail via chip card Additional funct...

Page 12: ...rate calculation function is available centormail calculates the post age on the basis of selected mailing data in a fast and reliable way Postage and type of mail endorsement are set automatically Static scale The space saving integrated scale quickly and reliably determines the weight for letters and parcels up to 10 lb Dynamic scale The dynamic scale for mail pieces up to 2 lb detects the weigh...

Page 13: ...switch to I ON position The display illumination turns on and a start routine is initialized centormail checks and activates all components If your system features an ink tank system you will hear distinct sounds from its pump When the start routine is completed the home menu is displayed centormail is now ready for operation with the following settings for metering The postage value and the endor...

Page 14: ... quality Push the power switch to O OFF position centormail terminates all current processes and moves the print system to sealed position This procedure may take some time Only afterwards will the mailing system switch off The display illumination turns off 3 2 Stand by If you do not feed letters or press a key for some time the mailing system enters the stand by mode When in stand by mode centor...

Page 15: ...mpletely switched off Then metering is possible to all accounts without having to insert an access card You will find an overview of the access rights on page 163 Inserting an access card Insert the access card into the card reader in the direction of the arrow The chip on the card must face the rear Insert the access card into the card reader you will feel a slight resistance before the card is l...

Page 16: ... it is recommended that sealit sealing liquid is used This is available directly from FP Mailing Solutions or authorized FP dealer Sealing If the letters are to be sealed Turn the envelope sealing switch to the position SEAL centormail monitors the level in the sealant tank You are notified when you have to top up the sealing liquid Please reference Chapter 15 8 page 145 for information on how to ...

Page 17: ...keys vary depending on the context Text and symbols in the display indicate the key s currently assigned function Arrow keys Scrolling in menus lists Moving the cursor e g when entering text Increase decrease values when setting selected system parameters Memory function MEM Display and activate pre configured settings Store product settings as a memory Back key Go back to the previous window menu...

Page 18: ...gister values Label key Prints a label Start Stop key Starts stops letter transport Numeric keys Enter numbers Enter text text message the name of a memory etc Insert a blank key Available special characters using the key _ Shift key To toggle upper lower case letters when entering text ...

Page 19: ...capital letters Text input in lower case letters The mailbox indicates that the incoming mail stamp has been set and is ready for operation You can now feed incoming mail Water drops and the canceled stamp indicate the sealing only function The mail pieces will not be metered Feed only The mail pieces will not be metered The landscape indicates the print advert only function centormail only prints...

Page 20: ...ert Set text message Change account Set date Set the reply mail imprint Set the correction imprint Set the redate imprint Open the menu for special functions Incoming mail feed only sealing only print advert only Open the menu for the batch counter function Pre set the number of mail pieces to be processed Display reset item counter Set the imprint offset ...

Page 21: ...also show current settings The symbols used are explained in Chapter 3 6 2 The status bar informs you about the current state of the mailing system and provides you with additional hints In the home menu you have direct access to all settings relating to the meter imprint you meter the mail pieces you can weigh the mail pieces centormail with static dynamic scale you can use the item and batch cou...

Page 22: ...g system by hiding unused functions Please refer to Chapter 14 11 on page 108 Mode of operation Use the multi function keys to select a function from the home menu Depending on the selected function centormail may open a list an adjustment menu or a menu with further options In the chapters to come you will become acquainted with the menu and window types Example Change advert Press the multi func...

Page 23: ... set for metering Fast mode of operation You can change the settings of selected functions e g postage value advert date memory directly without having to leave the home menu Simply use the numeric keys to type in the desired setting e g the number of the advert the date and confirm your entry with the corresponding multi function key Your entry appears in an input window in the status bar Example...

Page 24: ...a function Depending on the selected function a list an adjustment menu a menu with further options will open Menu items which cannot be accessed at the moment e g because a MASTER card has to be inserted to perform the operation appear in gray letters Pressing the key will always return you to the previous menu level For quick reference please refer to the overview of the most important menu func...

Page 25: ...played in the caption A symbol in the caption may hint at a certain operation mode The printer symbol for example indicates that you can print the displayed list The status bar points out useful additional features For the advanced user In some lists you can display a preview by pressing the corresponding multi function key for about 2 seconds or directly access selected administrative functions I...

Page 26: ...d functions are shown which can be selected using the multi function keys Functions settings in gray letters cannot be accessed at the moment e g because the corresponding setting has already been chosen A cursor i e a flashing underscore _ highlights an input area for text or numbers The status bar informs you about special features and provides you with additional hints Adjustment menus can also...

Page 27: ... up messages feature auto confirmation they automatically close after some time 3 6 8 Procedures In case of complex settings e g when setting up an account a so called procedure or wizard is started centormail guides you step by step through all necessary entries Press CONTINUE to confirm the current setting and proceed to the next step Press BACK to return to the preceding step s All settings mad...

Page 28: ...s shown in black The path through the menu to reach a function as well as inputs settings for this function are illustrated as follows Press the key In the menu select SYSTEM SETTINGS TONE SIGNALLING You may have to use the arrow keys to scroll through the menu until the desired menu item appears Select the desired setting Press JUST WARNINGS ON OFF SAVE the displayed setting Tone Signalling Just ...

Page 29: ...ey in rapid succession as many times as necessary to display the desired character After a brief moment the cursor moves on to the right of the character that has just been entered You can now enter the next character Toggle upper lower case letters Press the key Insert a line break You always enter a line break manually Press the key Delete character Use the arrow keys to place the cursor on the ...

Page 30: ...empty envelope or a post card on the hand feed tray The side to be printed faces the back Envelope flap to the bottom envelope stands on its upper edge Push the envelope a few centimeters in the direction of the arrow and let go of it Letter transport starts automatically as soon as the sensor recognizes the envelope centormail automatically feeds the envelope prints a zero imprint and exits the e...

Page 31: ...e print image It must not contain misalignments blurs or gaps Pay special attention to the two dimensional bar code This is a proper imprint If there are misalignments offsets in the print image Adjust the ink cartridges print heads Please refer to Chapter 15 5 on page 139 If there are gaps or blurs in the print image Clean the print system Please refer to Chapter 15 6 on page 140 Misalignment Gap...

Page 32: ...3 Text message see Chapter 4 4 Date see Chapter 4 5 Please see Chapter 4 6 on how to change the meter imprint position on the envelope using the Imprint offset function Please see Chapter 7 on how to use postage correction for already metered mail pieces and on how to meter reply mail The quickest and most convenient way to set the postage and endorsement imprint is via the memory function Refer t...

Page 33: ...g High postage warning centormail warns you if you enter a postage value that is too high thus helping you avoid overmetering and loss of postage You can set change the threshold of this monitoring function in the menu SYSTEM SETTINGS see Chapter 14 13 on page 110 Fast mode of operation In the home menu type the desired postage value Your entry appears in an input window in the status bar Press th...

Page 34: ...LASS Endorsement no 1 for First Class Mail centormail returns to the home menu The endorsement is set for metering If you use the Postage rate calculation function centormail can automatically set the appropriate endorsement according to the selected mailing data In order for this to function Automatic endorsement printing has to be enabled in the POSTAGE RATE TABLE menu see Chapter 14 17 3 on pag...

Page 35: ... card if it is assigned to an account the advert stored on the card can be used How to set the advert imprint In the home menu Press the multi function key centormail opens a list with all available adverts Select the desired advert In the example this is Trade show Advert no 4 centormail returns to the home menu The advert is set for metering How to use the advert stored on a USER card Insert the...

Page 36: ...home menu Press the multi function key centormail opens a selection list for the text message How to set a text message for metering Select the desired text In the example this is Our new phone number Text no 3 centormail returns to the home menu The text is set for metering How to enter a new text While in the selection list for text messages Place the multi function key next to an empty memory o...

Page 37: ...s Press and hold the multi function key corresponding to the text you want to change until the menu MANAGE TEXT MESSAGE appears Select CHANGE TEXT Change the displayed text or enter a new one SAVE the text If you are not familiar with the text entry procedure please refer to Chapter Text input on page 29 ...

Page 38: ...lock You can predate a meter imprint by up to 30 days Note that centormail rejects impermissible entries e g forward dating of more than 30 days or backward dating How to set the date In the home menu Press the multi function key Type in the date Press USE to set the entered date centormail returns to the home menu The metering date is set ...

Page 39: ...g a higher value for the imprint offset thus shifting the meter imprint to the left How to set the imprint offset In the home menu Press the multi function key Type in the desired offset value SAVE the displayed offset value centormail returns to the home menu The new imprint offset value is now effective even if you switch off centormail until you change it again ...

Page 40: ...always have to select an account first You can see the current setting in the home menu next to the symbol How to set the account via an access card Insert a USER or MASTER card into the card reader The chip on the card must face the rear Insert the access card into the card reader you will feel a slight resistance before the card is locked into position and comes to a stop centormail sets the acc...

Page 41: ...ormail opens a list with all available accounts You can see the names and numbers of the accounts Select the desired account In the example this is Service account no 7 centormail returns to the home menu The account is now set If the list contains many accounts Enter the first digit s of the account number centormail shows a list of only those accounts that start with the entered digit s ...

Page 42: ...ing the next stack How to set the target count In the home menu Press the multi function key centormail opens the BATCH COUNTER menu Press ON to use the batch counter Type in the desired target count SAVE the displayed setting centormail returns to the home menu The batch counter is turned on centormail informs you about the target count in the top right area of the display and after the function ...

Page 43: ...cing the rear address field is not visible envelope flap is to the bottom letter stands on its upper edge Push the letter in the direction of the arrow and let go of it Letter transport starts automatically as soon as the sensor recognizes the letter centormail automatically feeds the letter prints and exits the letter to the right side and into the catch tray Letters can be added during operation...

Page 44: ...ng a mailing system with sealer Switching the sealing function on off See also Chapter 3 5 Arrange the letter stack the side to be printed faces the back envelope flaps face the bottom envelopes stand on their upper edges Make sure the letters are flush at their upper sides Loosen letter stack with the upper edge on a level base and shake smooth centormail is ready for metering SEAL moisten seal l...

Page 45: ...ation rollers Make sure that all letters stand on the letter guide on their upper edges Push the pressure bar against the letter stack The batch procedure starts automatically The letters are separated from the stack moistened and sealed if the moistening feature has been engaged metered and stacked in the catch tray ready for dispatch ...

Page 46: ...een set in the postage meter We can ensure correct label processing only when you comply with this Insert labels Push the stack of labels slightly in the direction of the arrow Insert the labels in the dispenser the side to be printed on facing left Check that in the SYSTEM SETTINGS LABEL TYPE menu the correct label type has been selected see also page 94 Meter a label Press the key centormail pri...

Page 47: ...unt centormail features a freely usable item counter to use for the metering function The item counter in the home menu counts all meter imprints including zero imprints You can reset this counter individually and thus use it to count day totals or job totals In the home menu Press the multi function key In the ITEM COUNTER menu you can see the number of metered mail pieces How to reset the counte...

Page 48: ...u use postage calculation depends on the configuration of the centormail mailing system When using the static scale you simply select the mailing data from the product selection menu then place the mail piece on the weighing tray Please refer to Chapter 6 2 1 on page 51 When using centormail with the dynamic scale the weight and size depending on the settings in the product selection menu are dete...

Page 49: ...nu You can now add settings e g select extra services or delete the current settings step by step and enter different values If a fixed postage value had been set in the home menu only the weight will be displayed below Current Setting You can now select the desired mailing data Displaying the product settings In the left part of the display the current setting is shown the postage value the weigh...

Page 50: ...o far appear in the left part of the display Deselect mailing data Use the key to delete the mailing data step by step from the current setting Prolonged pressing of the key about 2 seconds will delete all mailing data from the current setting Return to the home menu FINISH Press FINISH to confirm the current setting and return to the home menu Press the Home key to leave the product selection men...

Page 51: ...ormail queries all necessary entries affecting the mail piece Select mailing data Setting the mailing data using the exam ple of Domestic First Class Mail Letter Select the destination type of the mail piece by pressing the corresponding multi function key In the example this is 1ST PRIO LETR FLAT Set the matching size In the example this is STAT SCALE LETTER for a letter sized mail piece ...

Page 52: ...turn Receipt and Signature Confirmation can only be used for First Class Mail when combined with Registered C O D or Insured Weigh the mail piece Caution Please observe the following notes on handling the static scale The scale is designed for a maximum weight of 10 lb The scale only determines a new weight if it was emptied before There fore always empty the weighing plat form prior to putting on...

Page 53: ...n be checked and if needed altered See Chapter 4 Take the mail piece off the weighing platform and meter it as usual see Chapter 5 With the static scale you can weigh your mail pieces in the home menu as well as in the product selection menu You can also use memory keys to select the product setting quickly and easily For information on memory keys please refer to Chapter 8 ...

Page 54: ...te the dynamic scale You can set the weighing mode of the dynamic scale in the menu SCALE DYNAMIC SCALE Call up the product selection menu POSTAGE RATE CALCULATION see also Chapter 6 1 centormail queries all necessary entries affecting the mail piece Select mailing data Setting the mailing data using the exam ple of Domestic First Class Mail Letter Select the destination type of the mail piece by ...

Page 55: ... the first three digits of the destination ZIP code Note centormail needs this entry to calculate the postage if the weight exceeds 1 lb Press to confirm The dynamic scale is active Weight and size are detected by the dynamic scale Depending on the active weighing mode the dynamic scale determines the weight and size of each mail piece when set to ALWAYS WEIGH or only for the first mail piece when...

Page 56: ...ces For example Return Receipt and Signature Confirmation can only be used for First Class Mail when combined with Registered C O D or Insured If the desired product setting is shown in the product selection menu Press FINISH to return to the home menu Instead of the postage value Auto is displayed in the home menu Only after the batch processing has been started after the dynamic scale has determ...

Page 57: ...n 57 Place the prepared letter stack on the automatic feeder Please refer to Chapter 5 3 2 You can also use memory keys to select the product setting quickly and easily For information on memory keys please refer to Chapter 8 ...

Page 58: ...r the value of the mail piece for Insured Mail Registered Mail C O D 6 3 2 Nonmachinable surcharge For mail pieces that do not comply with the specified mail characteristics you have to select NONMACHIN SURCHARGE from the list of the extra services 6 3 3 Dimensional weight The dimensional weight pricing is applied to Priority Mail addressed for delivery to zones 5 8 that exceed 1 cubic foot 1 728 ...

Page 59: ...ing the dimensional weight is illustrated here using Priority Mail and the static scale as an example Call up the product selection menu POSTAGE RATE CALCULATION Place the parcel on the weighing platform Select F1ST PRIO LETR FLAT Select STAT SCALE PRIORITY Enter the first three digits of the destination ZIP code In the example the parcel is to be sent from 60101 to 85213 Zone 7 Select DIM WEIGHT ...

Page 60: ...t to enter the dimensional weight directly Select YES to continue Calculate the dimensional weight of the parcel according to USPS guidelines Round up the calculated dimensional weight to full pounds Enter the dimensional weight in pounds Confirm with Refer to page 62 to continue To have centormail determine the dimensional weight Select NO to continue ...

Page 61: ...e width of the parcel Round up the determined value to full inches Enter the round up value Confirm with Measure the height of the parcel Round up the determined value to full inches Enter the round up value Confirm with centormail will now ask about the shape If the parcel is rectangular Select YES to continue For all other shapes Select NO to continue ...

Page 62: ...determined based on the higher weight Select extra services if necessary Press FINISH to return to the home menu In the home menu centormail displays the product setting with the dimensional weight The actual weight of the mail piece as determined by the scale is displayed at the usual place Dimensional weight Actual weight of the mail piece Dimensional weight Actual weight of the mail piece ...

Page 63: ...RRECTION menu Enter the amount to be imprinted on the mail piece in addition to the postage value already metered Press SAVE to go to the Postage correction function In the display you can see the current settings for the CORRECTION imprint Use the multi function key to change the postage value that is used for the correction imprint You can set the date in the same way as with a regular meter imp...

Page 64: ...urn to the normal metering mode 7 2 Redate If the meter imprint shows an incorrect date you can print a correction with the correct date on the non address side of the mail piece already metered Setting the REDATE imprint In the home menu Press the multi function key centormail opens the REDATE menu Enter new date to be imprinted Press SAVE to go to the Redate function ...

Page 65: ...t is used for the REDATE imprint The Redate function features its own counter functions The item and batch counters work as described for the regular metering function see Chapter 5 2 and Chapter 5 5 Print redate Position the mail piece the address side facing front centormail prints the redate imprint Press the key to return to the normal metering mode ...

Page 66: ... the REPLY mail imprint In the home menu Press the multi function key centormail sets the REPLY mail imprint Set the meter imprint as usual postage endorsement See Chapter 4 page 32 Load reply envelope card as usual Please see Chapter 5 3 page 43 on how to feed mail pieces centormail prints the reply mail imprint Press the key to return to the normal metering mode ...

Page 67: ...ttings Date of incoming mail You can set the date in the same way as with a regular meter imprint see page 38 You can set the date of the incoming mail stamp to any date you please Back dating is permissible The time is included in incoming mail stamps with the current date only Item and batch counters The Incoming Mail function features its own counter functions The item and batch counters work a...

Page 68: ... 39 Stamping incoming mail Caution Only use the Incoming Mail Stamp function with mail pieces that comply with the specifications on page 196 Insert the incoming mail with the side to be stamped facing the rear centormail prints the incoming mail stamp 7 5 Seal letters only centormail with sealer You can seal letters with the centormail mailing system without metering them Turning moistening on Tu...

Page 69: ...ed Item and batch counters The Sealing only mode features its own counter functions The item and batch counters work as described for the regular metering function Please refer to Chapter 5 2 on page 42 and Chapter 5 5 on page 47 Place letters for sealing Place letters on the feeder envelope flaps face front envelope flaps face the bottom envelopes stand on their upper edges Please also see the ex...

Page 70: ...unction are shown in centormail s display The print function of the mailing system is deactivated Item and batch counters The Feed only mode features its own counter functions The item and batch counters work as described for the regular metering function Please refer to Chapter 5 2 on page 42 and Chapter 5 5 on page 47 Position letters If you use a centormail with sealer Make sure that moistening...

Page 71: ... Select the advert to be printed in the same way as with a regular meter imprint see page 35 Imprint offset The default position of the advert is set to an offset of about 0 4 1 cm from the right edge of the mail piece label As for regular meter imprints you can adjust the imprint offset see page 39 Item and batch counters The Advert Only function features its own counter functions The item and ba...

Page 72: ...centormail Operator Manual 72 Print advert Press the key to print the advert on a label or Feed an envelope a card ...

Page 73: ...e key You are presented with a list with all available memory keys Select the desired memory key In the example this is MEM No 4 centormail returns to the home menu and displays the set memory key MEM 4 If you use a memory key with product settings centormail with static dynamic scale Weigh the mail pieces if needed Fast mode of operation In the home menu type in the number of the desired memory k...

Page 74: ...ons Display a list of all memory keys number and name Print a list of all memory keys By briefly pressing the desired MEM key it is set for metering Please refer to Chapter 8 1 on page 73 By holding down a MEM key for about 2 seconds you directly enter the ad ministration function enabling you to display change the MEM key s current settings Please read the following chapters ...

Page 75: ...er imprint or the settings for postage rate calculation centormail with static dynamic scale have been set Press the key Select MEMORY KEY ADMINISTRATION Select the MEM key you wish to use for storing the setting centormail opens the settings menu for this memory key To the left the old setting is displayed Use NEW to overwrite with the current product setting The new setting is now displayed Pres...

Page 76: ...example this is Local Parcel Post Use SAVE to store the new name Please refer to page 29 on how to enter text centormail with static dynamic scale Functions in the MEMORY KEY ADMINISTRATION menu New memory key and their meaning WITHOUT WEIGHT Sets the displayed weight to 0 lb 0 oz Upon saving the mailing data destination type size extra services and the weight 0 lb 0 oz are stored as a memory key ...

Page 77: ...or deleted Press the key Select MEMORY KEY ADMINISTRATION Select the memory key you want to delete Use DELETE to delete the stored setting The memory key is immediately deleted without a security prompt In the memory key list Not assigned is displayed Select Memory Key 1 20 Delete Memory Key Administration ...

Page 78: ...e external postage scale before you connect the postage scale to the centormail Obtain information on how to connect the postage meter to the external postage scale and how to set the postage scale for operation with the postage meter Switch off the centormail mailing system Switch off the external postage scale Plug the interface cable supplied by FP Mailing Solutions to the 9 pin interface on th...

Page 79: ...operate the external postage scale Switch on the centormail and the external postage scale Determine the postage value with the external postage scale The postal data postage value and endorsement if applicable are automatically sent to the centormail and set in the home menu Check the other settings for the meter imprint and if necessary edit them accordingly advert text message Meter the mail pi...

Page 80: ...ays the current register states Print register Place an empty envelope a post card or Use the key to print the register report on a label The following pieces of information are stored in the registers DESCENDING R1 Postage still available credit POSTAGE USED R2 Total value of all meter imprints performed CONTROL TOTAL R3 Sum total of all amounts that were loaded TOTAL ITEMS R4 Total number of met...

Page 81: ... Center centormail reminds you when it is time to establish a connection to the TDC You then have to initiate a TELESET procedure as usual If you do not need additional credit simply initiate the process with an amount of 0 00 If you do not react to the message within a reasonable time span some important features will be blocked until centormail was able to successfully connect to the TDC Please ...

Page 82: ...ount for checking purposes To load the displayed amount Confirm the security prompt by pressing YES centormail establishes a connection to the TDC The loading procedure is performed automatically You can monitor the progress in the display Please stand by Data exchange takes some time The new ascending value R1 is displayed when loading is completed Press REPORT to view and print the loading repor...

Page 83: ...nt centormail 120 is rated for 100 accounts in standard If need be the number of accounts can be upgraded to 300 Please contact FP Mailing Solutions Read Chapter 14 15 on page 112 centormail 140 has a standard administration of up to 300 accounts 12 1 Creating a new account When creating an account centormail guides you step by step through all necessary settings number name default advert text me...

Page 84: ...ored adverts From card Upon insertion of a USER card with advert the advert stored on the card is pre set The advert from the USER card always appears at the end of the list Prerequisites The account is set up The USER with advert card must be assigned to the account and inserted Text Message NOT DEFAULT When switching to this account the text message currently set in the home menu is retained NON...

Page 85: ...he instructions in the display Obsolete or blocked USER cards can be overwritten with a new account assignment Budget NO LIMIT The user can wholly consume the credit currently stored in the postage meter LIMITED A certain credit is available for the account When the credit is exhausted centormail deactivates the account until a new credit is assigned see CHANGE page 87 MONTHLY Each month a certain...

Page 86: ...mation on 5 accounts each You can also feed blank sheets cards for printing Please heed the specifications on page 196 12 4 Edit delete reset account to zero Press the key Select ACCOUNT ADMINISTRATION DISPLAY EDIT NEW Select the account to be changed centormail displays the current settings and the usage data of the account post age used and number of meter imprints performed since last clear dow...

Page 87: ... except for the MASTER account account 1 will be deleted Functions in the ACCOUNT menu and their meaning RESET TO ZERO Sets the value used postage and item counter number of meter imprints of the displayed account to zero CHANGE Opens the procedure to change the settings of the displayed account centormail presents you all the settings that you are entitled to alter step by step DELETE Deletes the...

Page 88: ...ements You can easily load new imprint data from chip card Order the desired imprints adverts endorsements from FP Mailing Solutions Press the key Select IMPRINT MANAGEMENT LOAD DATA FROM CARD Remove the access card and insert the data card containing the adverts endorsements centormail displays all imprint data stored on the card You can LOAD ALL or SELECT only imprints of your choice Load Data f...

Page 89: ...it for metering Manage Adverts Select Advert Imprint Management Rename Delete Use Functions in the ADVERT MANAGEMENT menu and their meaning RENAME Calls up the menu to rename the advert You can freely assign a name to each advert That name will be displayed in the home menu as well as in the advert selection list Please refer to page 29 on how to enter text DELETE The selected advert will be delet...

Page 90: ...essage may contain up to 5 lines with 20 characters each Press the key Select IMPRINT MANAGEMENT MANAGE TEXT MESSAGES Select a memory slot that is labeled NOT AVAILABLE Enter a text of your choice SAVE the text Please refer to page 29 on how to enter text Manage Text Messages Not available Imprint Management Enter text Save ...

Page 91: ...or metering Manage Text Messages Select text message Imprint Management Change Text Delete Use Functions in the MANAGE TEXT MESSAGE menu and their meaning CHANGE TEXT Calls up the menu to change the text You can freely move the cursor within the text field and enter or delete a character at the marked position Please refer to page 29 on how to enter text DELETE The displayed text message will be d...

Page 92: ...STICS centormail displays the evaluation of all meter imprints number of meter imprints specified as per types of mail postage used specified as per types of mail total number and total postage used Manage Types of Mail Select endorsement Imprint Management Delete Use Functions in the ADMINISTER ENDORSEMENT menu and their meaning DELETE The displayed endorsement will be deleted after a security pr...

Page 93: ... is connected to a phone line Select SEND DATA TO FP SERVICE to initiate the data transmission Machine Information Accounts Postal Register Report Endorsement Statistics Send data to FP Service System Information Reports Available reports and information MACHINE INFORMATION Data on software and configuration on the available rate tables and their validity and status information relating to the pri...

Page 94: ... label type Press the key Select SYSTEM SETTINGS LABEL TYPE centormail opens the label type selection menu You are presented with information on the available label types Select the label type you want to use CENTORMAIL or CENTORMAIL XL SAVE the current setting For the specifications of the labels please refer to page 196 Label Type Centormail Centormail XL System Settings Save ...

Page 95: ...display contrast adjustment menu Use MORE and LESS to adjust the contrast or press FACTORY DEFAULT to reset the display to the default value You can monitor the changes immediately in the display Alter the settings until you can easily read the display SAVE the displayed setting If you do not press a key increase decrease save for about 10 seconds centormail sets the contrast to the last saved val...

Page 96: ...he key Select SYSTEM SETTINGS TONE SIGNALLING centormail opens the tone signaling menu Select JUST WARNINGS ON OFF to select the desired setting SAVE the displayed setting Tone Signalling Just Warnings On Off System Settings Save Tone Signaling possible settings and their meaning ON A beep is issued whenever you press a key whenever a message appears OFF No tone signaling Exception Feedback signal...

Page 97: ... 000 format Press the key Select SYSTEM SETTINGS METER TYPE centormail opens the meter type menu Select 0 00 0 000 to change the current setting SAVE the displayed setting Meter Type 0 00 0 000 System Settings Save Meter Type possible settings and their meaning 0 00 Displays and prints the postage in integer cents 0 000 Displays and prints the postage in tenths of cents ...

Page 98: ...er interface language changes from English to German The following elements will stay in their original language text messages the rate table and the names of accounts adverts etc The set language will be kept until you change it again Reset to English Press the key Select SYSTEMEINSTELLUNGEN SPRACHE centormail opens the language setting menu Select ENGLISH Use SPEICHERN to save the displayed sett...

Page 99: ...ic feature and carry out the changeover manually The FP after sales service is responsible for making changes to the basic setting and for correcting larger time offsets 14 7 1 Time correction Press the key Select SYSTEM SETTINGS CLOCK CLOCK CALIBRATION centormail opens the menu to adjust the clock Press 2 SECONDS or 2 SECONDS to adjust the clock offset You can set the system clock early or late b...

Page 100: ...UTOMATIC OFF to enable or disable the automatic changeover of the clock SAVE the displayed setting Clock Summer Time Changeover System Settings Automatic On Automatic Off Save Functions in the SUMMER TIME CHANGEOVER menu and their meaning AUTOMATIC ON centormail automatically corrects the time when daylight savings time starts and ends OFF centormail will not automatically correct the time when da...

Page 101: ...MANUAL centormail opens the menu to manually set daylight savings time on off In the left part of the display centormail shows the current setting for summer time daylight savings time and clock time Press ON OFF to adjust the clock SAVE the displayed setting Manual On Off Save Clock Summer Time Changeover System Settings Only if Automatic Off is set Functions in the SUMMER TIME CHANGEOVER manual ...

Page 102: ...ss the key Select SYSTEM SETTINGS CLOCK TIME ZONE In the left part of the time zone adjustment menu the current setting is shown Time offset in relation to UTC Name of the time zone only where applicable for the entered time shift Use MORE LESS to set the appropriate time zone SAVE the displayed setting Clock Time Zone System Settings More Less Save ...

Page 103: ...phone line access method where applicable exchange digit where applicable Finally centormail displays a summary of the selected parameters If the displayed configuration is correct SAVE The following table lists and explains the possible modem settings Continue Save Modem Direct Line Extension System Settings Modem settings and their meaning Connection type DIRECT LINE centormail is connected to a...

Page 104: ... The exchange digit may comprise several digits Usually a 0 zero is used A w indicates that the modem will wait for a dial tone By pressing WAIT you determine that the modem waits for the dial tone after dialing the exchange digit A comma indicates a dial pause By pressing PAUSE you insert a dial pause of 2 seconds Modem settings and their meaning ...

Page 105: ...ing TDC The phone number of the Teleset Data Center centormail dials this number during a TELESET process ORDER LINE Call this number if you want to order accessories and consumables To display the number MENU ORDER LINE SERVICE Phone number of the hotline In case you have questions or problems concerning the usage of your centormail mailing system REMOTE DIAGNOSE centormail dials this number to t...

Page 106: ... Telephone Numbers Select the entry to change System Settings Change Functions in the TELEPHONE NUMBER INTERNET ADDRESS menus and their meaning CHANGE Calls up the menu to change the phone number internet address NEW NO NEW Clears the current setting and opens the menu to enter a phone number internet address SPACE Enters a blank space Thus you can arrange the display of the number more clearly Th...

Page 107: ...CESS CONTROL centormail opens the access control menu Select NEEDS CARD or set access control to OFF SAVE the displayed setting Access Control Needs Card Off System Settings Save Access Control explanation of the possible settings ACCESS USING CARD ON Metering is only possible when a valid access card MASTER or USER is plugged in ACCESS USING CARD OFF No access restrictions apply for metering Mete...

Page 108: ...you see the current settings for all functions of the home menu that you can hide unhide Use the arrow keys to mark a function Press the multi function key SET UNSET to change a function s state If all functions feature the desired setting SAVE Customize Franking Menu Use to move the marker System Settings Set Unset Save Home menu customizing possible settings and their meaning On The function wil...

Page 109: ... preset threshold You may disable the Low Postage Warning function Press the key Select SYSTEM SETTINGS LOW POSTAGE WARNING centormail opens the low postage warning menu Select CHANGE Enter a threshold of your choice or Select DISABLE WARNING to switch off the function SAVE the displayed setting Save Low Postage Warning Change Disable Warning System Settings Type in threshold If necessary ...

Page 110: ... may disable the High Postage Warning function Press the key Select SYSTEM SETTINGS HIGH POSTAGE WARNING centormail opens the High Postage Warning settings menu Select CHANGE Enter a threshold of your choice or Select DISABLE WARNING to switch off the function SAVE the displayed setting Save High Postage Warning Change Disable Warning System Settings Type in threshold If necessary ...

Page 111: ...nics The setting is only relevant when manually feeding letters When using the feeder the time span cannot be adjusted Press the key Select SYSTEM SETTINGS LETTER TRANSPORT RUN TIME centormail opens the letter transport run time adjustment menu Press MORE or LESS to adjust the run time or press FACTORY DEFAULT to reset the display to the default value SAVE the displayed setting Letter transport ru...

Page 112: ...ion code which you can order from FP Mailing Solutions centormail 140 features 300 accounts standard Press the key Select SYSTEM SETTINGS ENABLE DISABLE FUNCTIONS ENLARGED ACCOUNTING Enter the code Press ENABLE to proceed To check the number of available accounts call up SYSTEM INFORMATION REPORTS MACHINE INFORMATION also see page 93 Enter Authorization code Enable Enable Disable Functions Enlarge...

Page 113: ...4 16 2 Adjusting the print head lowered duration The print head lowered duration determines for how long the ink cartridges print heads remain in ready position after the last printing After that time the ink cartridges print heads move back into sealed position Press the key Select PRINTING PRINT HEAD LOWERED DURATION Press 1 SECOND to increase the time or press 1 SECOND to decrease the time SAVE...

Page 114: ... Mailing Solutions Press the key Select LOAD DATA FROM CARD Remove the access card and insert the data card containing the rate table Confirm the security prompt by pressing YES centormail now loads the rate table that is stored on the card Carefully read all displayed information and follow the instructions Upon activation of a new rate table the memory keys will be erased and re programmed In th...

Page 115: ...he security prompt by pressing YES Before you can use the postage rate calculation function again you must load a rate table On how to do this please see page 114 14 17 3 Switching automatic endorsement imprint on off This setting determines whether the postage rate calculation function affects the endorsement imprint setting in the home menu Press the key Select POSTAGE RATE TABLE AUTOMATIC ENDOR...

Page 116: ...tes sets an appropri ate endorsement imprint based on the entered mailing data The automatically selected endorsement imprint cannot be changed manually If no suitable endorsement is present centormail meters without endorsement imprint AUTOMATIC OFF centormail will not automatically set endorsement imprints When metering the endorsement selected in the home menu will be printed ...

Page 117: ... Enter the first three digits of the local ZIP code or set LOCAL ORIGIN SAVE the setting shown The local ZIP code for postage rate calcu lation is set and remains effective until it is changed even if the machine is switched off Change local ZIP code Type ZIP Code 123 1st 3 digits Postage Rate Table Save Functions in the CHANGE LOCAL ZIP CODE menu and their meaning LOCAL ORIGIN Sets the local ZIP ...

Page 118: ...s the message disappears the scale has been zeroed 14 19 Set gravitation centormail with static dynamic scale To determine the weight the scale measures the gravity between the earth and the object on the weighing platform This force depends on the latitude and the distance from the geocenter Therefore you have to set the location of your mailing system with scale for exact weight display Press th...

Page 119: ...g Dynamic Scale Always weigh Weigh once Scale Save Weighing mode possible settings and their meaning ALWAYS WEIGH default setting Display in the home menu To process mixed mail The dynamic scale determines the weight and format of each mail piece The ascertained values are used by centormail to calculate the postage for each mail piece WEIGH ONCE Display in the home menu To process uniform mail pi...

Page 120: ...ed You only need to adjust the moistening if the envelope flaps are moistened too little or too much Press the key Select SEALING Use MORE or LESS to adjust the moistening Press SAVE to store the displayed setting More Less Save Sealing Functions and settings of the SEALING menu and their meaning MORE Increase moistening of envelope flaps LESS Decrease moistening of envelope flaps START PUMP If mo...

Page 121: ... g after a relocation At the new location you must re authorize your centormail by establishing a modem connection to the data center Press the key Select SYSTEM SETTINGS RE AUTHORIZE Confirm the security prompt with Yes Re Authorization starts You can monitor the progress in the display It takes some time to establish the connection and to exchange data Please stand by Re Authorize System Setting...

Page 122: ...il with sealer cleaning replacing the sponge centormail with sealer replacing the ink fleece replacing the battery 15 1 Cleaning the centormail mailing system Warning Unplug the power plugs prior to cleaning the centormail mailing system Warning Be extremely careful when handling liquids Take special care that no foreign objects penetrate the system s interior If this should happen have the centor...

Page 123: ...e ink cartridges Caution Heed the following tips to avoid damage to the print system Only use ink cartridges by FP Mailing Solutions Always replace the ink cartridges in pairs Only insert new ink cartridges Only remove the ink cartridges if you are requested to do so by the centormail mailing system The ink cartridges are automatically moved into the changing position Caution There could be ink re...

Page 124: ... 124 Removing the ink cartridges Open the flap by pressing the release key Release the ink cartridges Turn the two blue green levers upwards Pull both lifters blue green upwards The ink cartridges are lifted from their brackets ...

Page 125: ...ting new ink cartridges Caution Insert the ink cartridges only after they have adapted to the ambient temperature of the postage meter e g after storage in the basement or after transport in a cold vehicle Else no cor rect calibration can be performed Unpack the new ink cartridges Remove the protective strip from the ink cartridges ...

Page 126: ...ge into its bracket Push down the ink cartridge as far as it goes Finally push the ink cartridge back gently it will then tilt into the bracket Insert the second ink cartridge in the same way Lock the ink cartridges Turn the two blue green levers downwards Close the lid Press the release key to lock the lid Confirm the completion of each step with CONTINUE ...

Page 127: ...n a letter Position an empty envelope for the test print centormail generates the test imprint On the test imprint determine the num bers next to which the horizontal bars are best aligned to each other and the vertical bars are best aligned to each other Ink cartridges correctly aligned If the horizontal and vertical bars form a straight line below number 5 the ink car tridges are correctly align...

Page 128: ...r Press CONTINUE to proceed Position an empty envelope for the new test print Check the test print If necessary repeat the adjustment procedure until the ink cartridges are correctly aligned Start the exchange procedure If you wish to replace the ink cartridges before prompted to do so by centormail you can start the procedure from the MENU Press the key Select PRINTING CHANGE INK CAR TRIDGE PRINT...

Page 129: ...e enclosed with the print heads Caution Heed the following tips to avoid damage to the print system Only use print heads by FP Mailing Solutions Always replace the print heads in pairs Only insert new print heads Only remove the print heads if you are requested to do so by the centormail mailing system The print heads are automatically moved into the changing position Caution There could be ink re...

Page 130: ...lease key Disconnect hose couplings Hold an absorbent cloth ready Press to release and remove the cou pling to the front Wipe the hose coupling with an absor bent cloth Disconnect the coupling of the second hose in the same way Release the print heads Turn the two blue green levers upwards ...

Page 131: ...he completion of each step with CONTINUE Inserting new print heads Caution Insert the print heads only after they have adapted to the ambient tem perature of the postage meter e g after storage in the basement or after transport in a cold vehicle Else no correct calibra tion can be performed Unpack the new print heads Remove the protective strip from the print heads ...

Page 132: ...parent shaft Connect the hose of the second print head in the same way Hold the print head with its connectors facing backwards i e towards the back of the mailing system Insert the print head into its bracket Push down the print head as far as it goes Finally push the print head back gently it will then tilt into the bracket Insert the second print head in the same way Lock the print heads Turn t...

Page 133: ...e hose coupling of the right print head into the socket marked with R and push in firmly Feel the coupling lock in place Close the lid Press the release key to lock the lid Confirm the completion of each step with CONTINUE Note If the flap cannot be closed correctly adjust the position of the hoses by gently turning the black handles on the connec tion pieces ...

Page 134: ...ion a letter Position an empty envelope for the test print centormail generates the test imprint On the test imprint determine the num bers next to which the horizontal bars are best aligned to each other and the vertical bars are best aligned to each other Print heads correctly aligned If the horizontal and vertical bars form a straight line below number 5 the print heads are correctly aligned Pr...

Page 135: ...o proceed Position an empty envelope for the new test print Check the test print If necessary repeat the adjustment procedure until the print heads are correctly aligned Start the exchange procedure If you wish to replace the print heads before prompted to do so by centormail you can start the procedure from the MENU Press the key Select PRINTING CHANGE INK CAR TRIDGE PRINTHEADS CHANGE PRINT HEAD ...

Page 136: ...estion of the ink can be hazardous Avoid contact with the eyes Keep the ink tank away from children Further instructions for use are enclosed with the ink tank Caution Heed the following tips to avoid damage to the print system Only use ink tanks by FP Mailing Solutions Only insert new ink tanks Caution There could be ink residues on the used ink tank Take care not to soil your skin your clothes o...

Page 137: ... ink tank Open the flap by pressing the release key Press on the recess on the tank lid press down the tank and pull forward at the same time The tank is now unlocked and rests loose in its bracket Pull the tank upward out of the bracket ...

Page 138: ...sert new ink tank Unpack the new ink tank Insert the ink tank as illustrated Push down the ink tank The ink tank locks into its bracket Close the lid Press the release key to lock the lid Confirm the completion of each step with FINISH ...

Page 139: ...rtridges print heads you will achieve a perfect printing image again The adjustment procedure is done in the same way on centormail 120 and centormail 140 Start the adjustment procedure Press the key Select PRINTING PRINTHEAD ALIGN MENT centormail now starts the adjustment pro cedure Follow the instructions in the dis play For an overview of the procedure see pages 127 128 or pages 134 135 Printhe...

Page 140: ...e cleaning You should start the intensive cleaning process if the normal cleaning does not significantly improve the imprint quality Press the key Select PRINTING INTENSIVE CLEAN OF PRINT SYSTEM A message will inform you about the cleaning in progress Generate and check a zero imprint to check the print quality see page 30 When the print system is heavily stained it is possible that even intensive...

Page 141: ...ning Small fibers might clog the nozzles A cloth that is dry or not soft enough may cause scratches Such scratches make the cartridge print head become unusable because they prevent the ink jet from being correctly positioned during printing Do not use chemical cleaning agents Moving the ink cartridges print heads into the changing position Press the key Select PRINTING CHANGE INK CAR TRIDGE PRINT...

Page 142: ...onized water at hand you can also use distilled or tap water However tap water contains min erals that may stain the cartridge print head Hold the cartridge print head as indi cated The nozzles face down Wipe the cartridge print head slowly and very softly with the cloth in the direction of the arrow Repeat this pro cedure a few times The water will blend with ink residues and clean the nozzles Re...

Page 143: ...e ink fleece Caution Take care not to soil your skin your clothes or objects near by Use a mat to place the fleece tray Remove the fleece tray to the front Place the fleece tray on a mat Compress the clamp at its indentations with two fingers 1 and lift it upwards 2 Remove the ink fleece Insert a new ink fleece ...

Page 144: ...centormail Operator Manual 144 Move the clamp downwards until it snaps back into place Push in the fleece tray as far as it will go The mailing system is now ready for oper ation again ...

Page 145: ...g system and all components con nected to it prior to filling with sealing liquid Warning Be extremely careful when handling liquids If you fill the sealant tank make sure not to moisten any parts connected to the mains If this should happen immediately unplug the power plugs Have the centormail mailing system checked by FP Mailing Solutions Service before using it again Switch off centormail and ...

Page 146: ...ml Always keep an empty bottle of the seal ing liquid You need the original bottle in case you have to drain the tank Re insert the plug into the filler hole of the sealant tank and push it close firmly Close the lid and gently snap it in its lock It is now safe to switch the mailing system back on ...

Page 147: ...moistener as illustrated Slightly press down the lug of the fixa tion plate and remove the fixation plate Remove the soiled worn sponge To clean the sponge rinse with plenty of water to remove glue residues or Replace the sponge moisten the new sponge prior to insertion Thus you make sure that the flaps will be cor rectly moistened from the start We recommend always keeping a new sponge in reserve...

Page 148: ...llustrated Snap in the upper part of the fixation plate Warning Potential hazard that may result in injury to the hands When closing the unit do not reach into the area between the moistening unit and the let ter guide face Lock the moistening unit back in place It is now safe to switch the mailing system back on Fixation plate ...

Page 149: ...he power plug out of the power socket prior to replacing the battery Switch off the centormail postage meter and all connected peripheral devices e g feeder Unplug the power plugs of all compo nents from the socket The battery compartment is located at the rear of the machine If you have to turn the centormail to get access to the machine s back Dismantle the mailing system as far as necessary see...

Page 150: ...ct Symbols in the battery compartment depict the correct polarity Close the battery compartment Set up all additional components of the mailing system if necessary see appendix page 180 Re insert the power cable s of the mailing system It is now safe to switch the mailing system back on ...

Page 151: ...ealer if you cannot remedy an error by means of the display information and the hints given in this Operator Manual Problem Possible cause and remedy general errors Blank display Check whether the power cable has been properly plugged in and the power switch has been engaged centormail behaves strangely or does not seem to react anymore Software problem Switch off centormail Wait for at least 1 mi...

Page 152: ...lay You cannot access those functions Please heed the access rights see pages 163 to 165 This function has been hidden from the home menu Adapt the menu to your needs see page 108 during metering Label metering separation error jam Labels stick to one another Take the labels out of the dispenser Slacken fan the label stack and reinsert it see page 46 The labels used were not well suited Only use F...

Page 153: ...ed because mailing data are incomplete or weight was not determined display reads 0lb 0 0oz Check the settings for postage rate calculation see Chapter 6 2 page 51 The card reader does not recognize the card Remove and re insert the card The current account s credit is too low Have new credit allocated to the account by the system administrator Print quality gaps blanks Clean the print system see ...

Page 154: ...ithin its weighing range see page 192 Static scale does not determine the weight of a mail piece placed on the weighing platform When placing the mail piece another mail piece had already been placed on the platform The scale only determines the weight if it was emptied before Empty the weighing platform Place the mail piece This combination is not allowed USPS does not offer the selected combinat...

Page 155: ...The ink cartridges print heads the ink tank were not inserted properly Remove and re insert the cartridges print heads ink tank Wrong ink cartridges print heads ink tank inserted Please heed the specifications see page 195 Ink cartridges print heads ink tank defective Call your FP servicing dealer Software problem Switch off centormail Wait for at least 1 minute then switch centormail back on Clea...

Page 156: ... connection pieces on the print head Thus you can alter the position of the hoses with automatic feeding Jam On how to fix a letter jam please see Chapter 16 2 page 158 and Chapter 16 3 page 159 Letter transport does not start Sensor does not recognize the letters Start letter transport with Start Stop key centormail s home menu is not displayed Press the Home key to enter the home menu then try a...

Page 157: ...nvelopes are not sealed Sealing is disabled Turn the envelope sealing switch to the position SEAL centormail warns you about an empty sealant tank although there is still enough sealing liquid in the tank Tap water might produce air bubbles depending on the water quality of your local water supply which may interfere with correct filling level detection On the sealer Open the lid Pull out the yell...

Page 158: ...ull off the cover of the feeder to the front Turn the service lever to the left 1 This will disengage the transport rollers Carefully remove the stuck letter to the top right 2 Turn the service lever to the right the transport rollers move back into their working position ...

Page 159: ... lateral guides of the housing and push in as far as it goes Please heed the information on the postage meter s display 16 3 Fixing a letter jam in the sealer Press the release key The moistening unit swings to the front by itself Remove the letter ...

Page 160: ...l hazard that may result in injury to the hands When closing the unit do not reach into the area between the moistening unit and the letter guide face Lock the moistening unit back in place Please heed the information on the postage meter s display ...

Page 161: ...stops immediately An error message is issued informing you about the problem Remove the cause which led to the activation of the safety switch Clip the safety cap back into place Warning Potential hazard that may result in injury to the hands By no means must you try to block or fasten the safety cap Any fastening of the safety cap prevents it from being released in the case of a jam or an unautho...

Page 162: ...centormail Operator Manual 162 ...

Page 163: ...ccounts assign budget Accounts clear down Accounts create Accounts create block USER cards Accounts delete Accounts preset advert text message only your own Accounts release TELESET access Accounts view statistics Advert only print Adverts delete Adverts rename Batch counter change setting Feed only Imprint offset change setting Incoming mail Item counter display reset Appendix ...

Page 164: ...Print system maintain e g adjusting cleaning Rate table delete Redate Register display print Reply mail metering Sealing only System information display print System settings not all not all not all TELESET load postage if released if released Text message enter change delete Zero imprint Status Functions Without access card With USER card With MASTER card Access using card Off ...

Page 165: ...Appendix Menu overview 165 Menu overview Subject to modifications ...

Page 166: ...Brazil 128 British Virgin Islands 129 Brunei Darussalam 130 Bulgaria 131 Burkina Faso 132 Burundi 134 C Cambodia 202 Cameroon 135 Canada 136 Cape Verde 137 Cayman Islands 138 Central African Republic 139 Chad 140 Chile 141 China 142 Colombia 143 Comoros 144 Congo Republic 145 Congo Democratic Republic 315 Corsica 146 Costa Rica 147 Cote d Lvoire 148 Croatia 149 Cuba 150 Cyprus 151 Czech Republic 1...

Page 167: ... Guinea 184 Guinea Bissau 185 Guyana 186 H Haiti 187 Honduras 188 Hong Kong 189 Hungary 190 Country Code I Iceland 191 India 192 Indonesia 193 Iran 194 Iraq 195 Ireland 196 Israel 197 Italy 198 J Jamaica 199 Japan 200 Jordan 201 K Kazakhstan 203 Kenya 204 Kiribati 205 Korea Democratic People s Republic North 206 Korea Republic of South 207 Kuwait 208 Kyrgyzstan 209 L Laos 210 Latvia 211 Lebanon 21...

Page 168: ...42 New Caledonia 243 New Zealand 244 Nicaragua 245 Niger 246 Nigeria 247 Norway 248 O Oman 249 Country Code P Pakistan 250 Panama 251 Papua New Guinea 252 Paraguay 253 Peru 254 Philippines 255 Pitcairn Islands 256 Poland 257 Portugal 258 Q Qatar 259 R Reunion 260 Romania 261 Russia 262 Rwanda 263 S Saint Christopher 264 Saint Helena 265 Saint Lucia 266 Saint Pierre Miquelon 267 Saint Vincent the G...

Page 169: ...91 Tanzania 292 Thailand 293 Togo 294 Tonga 295 Trinidad 296 Tristan da Cunha 297 Tunisia 298 Turkey 299 Turkmenistan 300 Turks Caicos Islands 301 Tuvalu 302 U Uganda 303 Ukraine 304 United Arab Emirates 305 Uruguay 306 Uzbekistan 307 Country Code V Vanuatu 308 Vatican City 309 Venezuela 310 Vietnam 311 W Wallis Futuna Islands 312 Western Samoa 313 Y Yemen 314 Z Zambia 316 Zimbabwe 317 Country Cod...

Page 170: ...ce Improper moving or transport of the dynamic scale may result in damage to the scale system Empty the sealant tank completely before transporting the sealer Do not use attached parts like the hand feed tray the protective glass the label dispenser or the weighing platform as handles during transport The best way to handle the components is to hold them at the lower part of the housing at the cle...

Page 171: ...meter centormail 120 Start the exchange procedure to remove the ink cartridges Please refer to Chapter 15 2 page 123 Pack up the ink cartridges Best suited are plastic bags Close the lid Press CANCEL to exit the exchange pro cedure Confirm all error messages e g on missing print heads ink cartridges centormail 140 Start the exchange procedure to remove the print heads and the ink tank Chapter 15 3...

Page 172: ...devices PC postage scale Unplug the power plugs of the mailing system as well as all components con nected to it feeder power supply unit of the sealer from the socket s Pull the phone cable out of the phone socket Empty the sealant tank Open the lid Press on the marker then flap down the lid Pull out the yellow plug of the sealant tank OFF ...

Page 173: ...ealer Screw the suction hose onto the empty original bottle To drain the sealant tank Slightly com press the bottle immerse its suction hose in the tank then loosen your grip of the bottle Repeat this procedure until the sealant tank is empty Re insert the plug into the filler hole of the sealant tank and push it close firmly Close the lid and gently snap it in its lock ...

Page 174: ...feed tray forward to release it from the locking device Pull the hand feed tray to the left and away from the postage meter Remove the letter catch tray from the postage meter centormail without power sealer Pull out both catch brackets Slightly lift the postage meter on its right side and remove the envelope slide to the right Catch brackets Envelope slide ...

Page 175: ... and carefully pull off the plug Warning Potential hazard that may result in injury to the hands Be very careful when handling the power sealer As a consequence of its construction design the power sealer has very sharp edges that might hurt you Slightly lift the power sealer and remove it to the right The envelope slide which is secured to the power sealer with two hooks can now be easily separat...

Page 176: ... Remove termination plug centormail without feeder Unscrew and carefully pull off the termi nation plug On the postage meter back cover Remove modem cable Press the spring on the plug and pull the plug out of the modem socket Connection cable postage meter dynamic scale Power cable Power cable Power cable Modem cable Spring Connection cable dynamic scale sealer Termination plug Connection cable se...

Page 177: ...ly unit Remove the connection cable of the feeder Unscrew and carefully pull off the plug On the feeder back cover Pull out power cable Remove termination plug Unscrew and carefully pull off the termi nation plug Separate postage meter dynamic scale sealer feeder Slightly lift the postage meter and move it to the right Slightly lift the dynamic scale and move it to the right Slightly lift the seal...

Page 178: ...ng the original packaging for transport you have to remove the weigh ing platform Grab the weighing platform of the static scale with both hands and pull it upwards vertically Remove the protective glass from the postage meter When using the original packaging for transport you have to remove the protec tive glass mounting a transport bar instead The protective glass is fastened to the housing of ...

Page 179: ...of the original packaging to the housing of the postage meter with the two screws Transport Make sure the postage meter and all its components are safely packed before transporting them If possible use the original packaging s Always transport the mailing system in a horizontal position Transport bar ...

Page 180: ...re that the feeder and the dynamic scale rest on the same base table pedestal base By no means must the base vibrate or be mechanically unstable Location Make sure that the new location meets the following requirements room temperature 59 F to 95 F 15 C to 35 C not exposed to direct sunlight relative humidity 20 to 70 non condensing power socket and telephone jack for connecting the modem in the i...

Page 181: ... side and slide the connector into the clearance of the housing On the dynamic scale sealer and feeder Insert the connectors in the same way into the right side wall Coupling feeder sealer dynamic scale postage meter Slightly lift the sealer on its left side move it close to the feeder and position it on the connector Slightly lift the dynamic scale on its left side move it close to the sealer and...

Page 182: ...ight hurt you Position the power sealer on the con nector while inserting the two pegs of the power sealer into the key holes of the right side wall of the postage meter Push the power sealer down as far as it goes Make sure that the letter guide face blue of both the postage meter and the power sealer are flush at the upper side Insert the connection cable of the power sealer into the 9 pin inter...

Page 183: ...e slide must snap into the housing of the power sealer On the postage meter If you do not use a power sealer Position the envelope slide standard version for systems without power sealer on the connector as shown in the illustration and push it back firmly You will feel the envelope slide lock into place Insert the catch bracket Push the catch bracket into the slot of the envelope slide from the r...

Page 184: ...en the protective glass to the hous ing of the postage meter with the two screws Mounting the hand feed tray If you use centormail with no additional components Mount the hand feed tray on the left side of the postage meter s housing Insert the three pegs into the key holes of the side wall of the postage meter Push the hand feed tray backwards as far as it will go Transport bar ...

Page 185: ...weighing tray is even Place the weighing platform from above so that its four hollow shafts cover the four pegs of the scale Gently push down the weighing plat form applying constant pressure Insert cables Connection cable postage meter dynamic scale Power cable Power cable Modem cable Connection cable dynamic scale sealer Termination plug Power cable Connection cable sealer feeder Power supply un...

Page 186: ...meter Depending on the system s configuration Insert either the connection cable of the dynamic scale the sealer the feeder or the termination plug into the 15 pin interface and tighten screws On the dynamic scale Insert the connection cable of the sealer the feeder into the 15 pin inter face P2 and tighten screws Plug the power cable into the power socket of the dynamic scale Modem socket Power c...

Page 187: ...nection cable of the feeder into the 15 pin interface P1 and tighten screws Connect the power supply unit Plug the power cable into the power supply unit On the feeder Insert the termination plug into the 15 pin interface P2 and tighten screws Plug the power cable into the power socket of the feeder ...

Page 188: ...ower requirements indicated on the serial number plates Connect the phone cable to a phone socket analog This is usually a fax connection Switch on the centormail mailing system Please refer to Chapter 3 1 page 13 centormail 120 Insert the ink cartridges To do this call up the exchange procedure from the menu see page 128 centormail 140 Insert the print heads To do this call up the exchange proced...

Page 189: ...g centormail prints among other things the indica the postage value the date and the machine identification on the envelope A custom advertisement a text message and an endorsement can also be printed Modem Built in electronic device that enables the centormail mailing system to exchange data via telephone line e g for loading postage TELESET Remote value setting Postage meter accounting system of...

Page 190: ...achine specific A USER card allows the metering to one account and the access to selected system functions Zero imprint Trial run Meter imprint with the postage value 0 00 This enables you to check the settings for the meter imprint and the print quality ...

Page 191: ...mm Depth 21 3 540 mm 12 4 315 mm 12 4 315 mm 12 4 315 mm 9 6 245 mm Height 13 4 340 mm 13 4 340 mm 11 4 290 mm 11 4 290 mm 13 4 340 mm Weight 44 8 lb 20 3 kg centormail 120 without static scale option 55 1 lb 25 kg centormail 140 with static scale option 29 5 lb 13 5 kg 27 5 lb 12 5 kg 16 5 lb 7 5 kg 6 lb 2 7 kg Power connection 115 V 60 Hz 1 0 A 115 V 60 Hz 24Vdc 2A 1 0 A 0 5 A using an ex ternal...

Page 192: ... 1 185 mm x 25 mm Print resolution 300 dpi Weighing range Static scale 0 1 oz to 10 lb 0 1 oz to 2 lb Operating conditions 59 F to 95 F 15 C to 35 C for indoor use only do not expose to direct sunlight relative humidity 20 to 70 non condensing Storage conditions 59 F to 95 F 15 C to 35 C relative humidity 5 to 80 non condensing centormail components Postage meter base Dynamic scale Feeder Sealer P...

Page 193: ... Depth 21 3 540 mm 21 3 540 mm 21 3 540 mm 21 3 540 mm 21 3 540 mm Weight 44 8 lb 20 3 kg 74 5 lb 33 8 kg 94 8 lb 43 kg 102 1 lb 46 3 kg 124 6 lb 56 5 kg Power consumption 115 W 185 W 225 W 260 W 300 W Noise emission 67 dB A normal operation 45 dB A stand by Performance Letters per minute centormail 120 up to 120 10 41 8 x 91 2 centormail 140 up to 140 10 41 8 x 91 2 up to 60 mixed mail 10 Perform...

Page 194: ...centormail Operator Manual 194 Equipment Subject to short term modification ...

Page 195: ...rint head kit for centormail 140 2 pcs FP print heads cpl with hose attachment fluorescent red order no CBITPH 58 0038 3187 00 FP ink tank for centormail fluorescent red 350 ml order no CBIT350 58 0038 3173 00 Operating and storage conditions 59 F to 95 F 15 C to 35 C for indoor use only do not expose to direct sunlight relative humidity 20 to 70 non condensing The Material Safety Data Sheet is av...

Page 196: ...ng no dark paper paper must not be glossy on the side to be printed on no material with ink cushions no corrugated paper no extremely fibrous paper on which the two dimensional bar code could smear Labels self adhesive labels by FP centormail 6 6 168 mm centormail XL 8 6 219 mm Pre printed envelopes In the areas that are monitored by sensors the areas marked gray in the illustration below the enve...

Page 197: ...chnical Data 197 Envelope specifications for sealing Format 3 x 5 to 10 x 14 post card size to format ISO B4 Thickness up to 0 28 7 mm Material envelopes must be suitable for sealing by machine Flap shape and size ...

Page 198: ...ging a name 89 delete 89 display 89 load from card 88 on USER card 35 84 print 89 setting 35 use 89 Advert only batch counter 71 item counter 71 printing 71 set imprint offset 71 After sales service See Service Always weigh dynamic scale 119 Arrow keys 2 Arrows 19 Automatic endorsement imprint switch on off 115 B Back to home menu metering 2 previous menu 2 Base See Postage meter Batch counter 42 ...

Page 199: ...issioning after moving 188 Connecting cable 176 185 206 207 208 209 Connection dynamic scale 210 external postage scale 210 feeder 210 PC 210 power sealer 210 sealer 210 Correction imprint 64 print 64 set imprint 63 Counter See Batch counter and Item counter Country code 58 166 Cover 206 Cursor 29 Custom Advertisements 35 C CE key 2 D Date 32 default after switching on 13 in incoming mail stamp 67...

Page 200: ... 113 ink tank 113 First Class Mail 34 51 54 Fleece tray 143 210 Franking menu See Home menu Franking See Metering Functions of the home menu 21 G Gaps in the imprint 31 Gray letters 22 26 H Hand feed tray 210 mount 184 place a letter 43 remove 174 High postage warning 33 110 disable warning 110 setting the threshold 110 Home menu 21 customize 108 functions 21 mode of operation 22 Hook Flash 103 Ho...

Page 201: ...y 10 180 210 adjust to envelope size 15 connect 183 remove 174 175 Letter guide face 206 207 208 209 210 Letter jam in the feeder 158 in the sealer 159 Letter transport run time 111 Letters feed only 70 no sealing 16 positioning feeder 44 positioning hand feed tray 43 sealing 16 sealing only 68 Lid 208 Line break 29 Lists 25 Load from card 88 postage 81 See also TELESET rate table 114 Local ZIP co...

Page 202: ...105 service 105 211 Teleset Data Center 105 Pop up window 27 Postage correction 63 Postage meter 10 180 overview 210 Postage rate calculation 48 special features 58 Postage value 13 32 default after switching on 13 displayed in the home menu 21 displayed in the product selection menu 49 setting 33 Power cable 176 185 Power connection 186 206 207 208 210 Power on 13 Power sealer 10 12 180 209 conne...

Page 203: ...7 external postage scale 78 static 10 12 52 210 Seal 16 Seal envelopes On Off 16 Sealant tank 208 capacity 146 empty 172 filling with sealing liquid 145 Sealer 10 12 180 208 Sealing 16 adjusting 120 start pump 120 Sealing liquid 16 145 filling with 145 Sealing only 68 batch counter 69 item counter 69 Serial interface 210 Service 105 211 Service lever 206 Soft keys 2 Special functions 63 feed only ...

Page 204: ...ime zone 102 Tone signals 96 Transport 179 Transport bar 179 184 Trial run 190 Troubleshooting causes and remedies 151 Two dimensional bar code 32 U Upper lower case letters 2 19 29 USER card 15 190 assign to account 85 block 85 set account 40 with advert 35 84 V Ventilation slots 206 207 210 W Warning sign 7 209 210 Weigh once dynamic scale 119 Weighing mode 55 always weigh 119 weigh once 119 Wei...

Page 205: ... DAT 20 See also Date END 20 See also Endorsement OFS 20 See also Imprint offset RDT See also Redate REP 20 See also Reply mail S 20 See also Special functions TXT 20 See also Text message 123 20 See also Item counter 321 20 See also Batch counter ...

Page 206: ...ilation slots 15 pin interface P2 Letter guide face blue Connecting cable to sealer dynamic scale or postage meter Pressure bar Cover behind transport rollers service lever Housing connector centormail mailing system overview optional ...

Page 207: ...207 Dynamic scale Power connection Ventilation slots Letter guide face blue Housing connector Protective glass Connecting cable dynamic scale postage meter 15 pin interface P2 optional ...

Page 208: ... pin interface P1 9 pin interface P2 for service purposes only Socket used for the power supply unit Switch seal non seal envelopes Lid behind sealant tank To open close the lid shortly press on the marker Housing connector Connecting cable to dynamic scale or postage meter ...

Page 209: ...r sealer Envelope slide version for systems with power sealer Connecting cable power sealer postage meter Letter guide face blue Protective glass Housing slots to mount the envelope slide Warning sign optional ...

Page 210: ...pin interface PC or external postage scale connection 15 pin interface feeder sealer dynamic scale connection Letter guide face blue Protective glass Fleece tray with ink fleece 9 pin interface power sealer connection optional Ventilation slots Storage compartments To open close shortly press on themarker Lettercatchtray Release lock key 2 serial interfaces Weighing platform static scale Warning s...

Page 211: ...Our main office will be pleased to tell you the address of your local servicing dealer FP Mailing Solutions Francotyp Postalia Inc 140 N Mitchell Suite 200 Addison IL 60101 7200 Customer Service 800 341 6052 email info fp usa com Internet www fp usa com The Francotyp Postalia quality management system for the scope Design and Manufacturing of Franking Machines and Inserters is certified according ...

Page 212: ...51 0038 3115 00 Rev 01 ECN 07 1134 2007 05 50 helbig berlin ...

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