23
ENGLIS
H
6.3.2
Envelope Sealing Problems
Symptom
Possible cause
Remedy
Reference
Envelope not
closed properly.
Insufficient
moistening.
See symptom “Flap not
sufficiently moistened.”
on page 23.
The current job has
no envelope sealing.
Make sure if the job
is programmed to
seal envelopes.
“Job Programming” on
page 17
Document or
enclosure not
compliant with job
specification.
Make sure the
document size and
enclosure size equals
the job settings.
Documents are not
correctly inserted.
Make sure the side
guides of the
document feeders
are in the correct
position.
“Adjusting the Side
Guides of the Document
Feeder” on page 13
Check envelope stop
position, adjust if
needed.
“Envelope Position” on
page 26
Envelope contents
is wet.
Sealing position is
not correctly set.
In the supervisor
menu change the
settings of the
applicable envelope.
“Sealing position” on
page 26
Exit roller is wet.
Clean the exit roller. “Clean the System” on
page 19
Flap not
sufficiently
moistened.
Water level low.
Check water level,
refill if needed.
“Filling the Sealing
Liquid Reservoir” on
page 15
Brushes dry.
Check brushes,
replace if needed by
the extra soaked set.
“Operator Maintenance”
on page 19
Brushes dirty.
Check brushes, clean
if needed.
“Operator Maintenance”
on page 19
Brushes worn out.
Replace brushes.
“Operator Maintenance”
on page 19
The current job has
no envelope sealing.
Choose job with
envelope sealing.
Envelope does not
meet the
specifications.
Make sure the
envelope meets the
specifications.
“Envelope and Insert
Specifications” on
page 28
Poor envelope
quality.
Seal an envelope
manually to test the
adhesion quality.
Sealing position is
not correctly set.
In the supervisor
menu change the
envelope settings.
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