OPERATING INSTRUCTIONS
STU 720V1.0
20
TROUBLESHOOTING
Decoder
Front Panel
Message/Display on
TV Screen or Symptom
Possible Cause
Remedies
Error dot (red)
Error dot (red)
Error dot (red)
Error dot (red)
Error dot (red)
Error dot (red)
Error dot (red)
Error dot (red)
Error dot (red)
Error dot (red)
Error dot (red)
Error dot (red)
E04 Please insert Smart Card
The Smart Card is not inserted
Reinsert the Smart Card
Call the service provider
E05 Unknown card
The Smart Card is not applicable
to this system
Reinsert the Smart Card
Call the service provider
E06 Smart Card failure
The Smart Card is damaged
Call the service provider
E07 Checking Smart Card
The decoder is briefly checking
the Smart Card
If, after 60 seconds, the
message is still displayed,
reinsert the Smart Card.
Call the service provider
E08 CA Module failure
The CAM is malfunctioning
Call the service provider
E09 CAD EEPROM error
The Smart Card is malfunctioning
Reinsert the Smart Card
Call the service provider
E11 Updating CAD EEPROM
The decoder is briefly checking
the Smart Card
If, after 30 seconds, the
message is still displayed,
reinsert the Smart Card.
Call the service provider
E13 CAM failure
The CAM is malfunctioning
Call the service provider
E12 CAM failure
The CAM is malfunctioning
Call the service provider
E14 Service is currently
scrambled
There is a problem with the
transmission
Wait for the resumption of
transmission
E15 Smart Card error
Smart Card damaged
Call the service provider
E16 Service is currently
scrambled
Access to service denied
Call the service provider
Error dot (red)
Error dot (red)
Error dot (red)
Error dot (red)
Error dot (red)
Error dot (red)
Error dot (red)
Error dot (red)
E17 Service is currently
scrambled
Access to service denied
Not subscribed to, call to
arrange subscription.
E18 Unknown Card
The Smard Card is not applicable
to this system
Insert the correct Smart Card
Call the service provider
E19 Service is currently
scrambled
Access to service denied
Call the service provider
E21 Service is currently
scrambled
Access to service denied
Access to service denied
Call the service provider
Call the service provider
E20 Service is currently
scrambled
Event Purchased
Preview period
E24 Service is currently
scrambled
Access to service denied
Call the service provider
Error dot (red)
Error dot (red)
E25 Event already purchased
Attempt to re-purchase an event
E26 Event for sale - cheap
Special of the day
Error dot (red)
E27 No further purchases
possible
Event limit reached
Call the service provider
