www.foscam.com
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Hardware Warranty Information
FOSCAM provide 2-year limited warranty for naked product and 6-month limited warranty
for accessories.
Limited Hardware Warranty
FOSCAM products are warranted to be free from manufacturing defects in materials and
workmanship starting from the shipping date of FOSCAM.
This limited hardware warranty does not cover:
Software
, including the software added to the products through our factory-integration
system, software that included in the CD,etc.
Usage that is not in accordance with product instructions.
Failure to follow the product instructions.
Abuse firmware upgrade without the authorized technician’s guidance.
Normal wear and tear.
Return Procedures
Please read FOSCAM warranty policy & policy of your reseller first before sending items
back to point-of-purchase.
Customer must first contact point-of-purchase to obtain a
Return Merchandise
Authorization
(
RMA
) number before returning the product. If the product you received is
suspected to be defective and the product warranty has not expired, The RMA number
will allow your reseller to track your return much easier and help them expedite
processing your request.
After receiving your RMA case number, pack the item(s) very well with the original box
and all the original accessories included such as power adapters, brackets, cables,
manuals, and driver CD disks.
Write your RMA number and the return reason
(the problem of the product) on the
warranty card along with the complete package to send them back.
Replacement Services
If customers ask for replacement service, please contact point-of-purchase and
follow their policy.
Our technicians will inspect all items returned for replacement requests. If the retuned
product is found in working order, we will return the same item received. However
customers shall be responsible for all shipping & handling charges incurred for getting the
units back to customers.
If returned products are found defective, we will replace the product and assume the
shipping cost for sending back the replacement unit to customers.
