Mobile phone issues
Possible solution
Possible cause
Issue
Text messages from third party applica-
tions are not supported.
Your mobile phone must support down-
loading text messages through Bluetooth
to receive incoming text messages.
This is a mobile phone-
dependent feature.
Audible text
messages do
not work on my
mobile phone.
Access the text messaging menu of SYNC
to see if your mobile phone supports the
feature. Press the
PHONE
button and then
scroll and select the option for text
messaging, then press
OK
.
Because each mobile phone is different,
refer to your device's manual for the
specific mobile phone you are pairing. In
fact, there can be differences between
mobile phones due to brand, model, service
provider and software version.
This is a mobile phone
limitation.
USB and media issues
Possible solution
Possible cause
Issue
Try switching off the device, resetting it or
removing the battery, then try again.
Possible device malfunc-
tion.
I am having
trouble
connecting my
device.
Make sure you are using the manufacturer's
cable.
Make sure you correctly insert the USB
cable into the device and the vehicle USB
port.
Make sure that the device does not have
an auto-install program or active security
settings.
Make sure you are not leaving the device in
your vehicle during very hot or cold
temperatures.
This is a device limitation.
SYNC does not
recognize my
device when I
start my vehicle.
388
Ranger (), EB3B-19G219-ZAB enAUS
SYNC™ 2