GETTING THE SERVICES YOU
NEED
Warranty repairs to your vehicle must be
performed by an authorized dealer. If you
need assistance in identifying a Ford GT
Service Dealership or would like assistance
in scheduling a repair, please contact the
Ford GT Concierge. See
A reasonable time must be allowed to
perform a repair after taking your vehicle
to the authorized dealer. Repairs will be
made using Ford or Motorcraft® parts, or
remanufactured or other parts that are
authorized by Ford.
Away From Home
If you are away from home when your
vehicle needs service, contact the Ford GT
Concierge and they will arrange repairs at
the nearest Certified Ford GT Service
Dealership.
Website
www.owner.ford.com
These are some of the items that can be
found online:
•
Owner Manuals.
•
Maintenance Schedules.
•
Recalls.
•
Ford Genuine Accessories.
In Canada:
Website
www.ford.ca
Additional Assistance
If you have questions or concerns, or are
unsatisfied with the service you are
receiving, follow these steps:
1.
Contact your Ford GT Concierge or
Service Advisor at your selling or
servicing authorized dealer.
2. If your inquiry or concern remains
unresolved, contact the Sales Manager,
Service Manager or Customer Relations
Manager.
3. If you require assistance or clarification
on Ford Motor Company policies,
please contact the Ford Customer
Relationship Center.
In order to help us serve you better, please
have the following information available
when contacting a Customer Relationship
Center:
•
Vehicle Identification Number.
•
Your telephone number (home and
business).
•
The name of the authorized dealer and
city where located.
•
The vehicle’s current odometer reading.
In some states within the United States,
you must directly notify Ford in writing
before pursuing remedies under your
state's warranty laws, and Ford is also
allowed a final repair attempt.
Additionally, in some states within the
United States, a consumer has the option
of submitting a warranty dispute to the
BBB Auto Line before taking action under
the Magnuson-Moss Warranty Act, or to
the extent allowed by state law, before
pursuing replacement or repurchase
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Customer Assistance
