Ford EVEREST 2015, Owner'S Manual, Page: 393 / 437

Voice command issues
Possible solution Possible cause Issue
Make sure you speak into the microphone.
It is located in the headliner just above the
windshield. You may not be speaking
into the microphone
Review the media voice commands at the
beginning of the media section. You may be using the
wrong voice commands.
SYNC does not
understand the
name of a song
or artist.
Say the song or artist exactly as the system
saved it. If you say, "Play Artist Prince", the
system does not play music by Prince and
the Revolution or Prince and the New
Power Generation.
You may not be saying
the name exactly as the
system saved it.
Make sure you are saying the complete title
such as "California remix featuring Jennifer
Nettles".
If the song titles are in capital letters, you
have to spell them. LOLA requires you to
say "L-O-L-A".
Try to avoid using special characters as the
system does not recognize them.
The system may not be
reading the name the
same way you are saying
it.
Review the mobile phone voice commands
at the beginning of the mobile phone
section.
You may be using the
wrong voice commands.
SYNC does not
understand or is
calling the
wrong contact
when I want to
make a call.
You can also use the mobile phone and
media suggestion lists to get a list of
possible suggestions when the system
cannot fully understand you.
Make sure you are saying the name exactly
as the system saved it. For example, if the
contact name is Joe Wilson, say "Call Joe
Wilson".
You may not be saying
the name exactly as the
system saved it.
The system works better if you list full
names such as "Joe Wilson" rather than
"Joe".
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Everest (TEC), EB3B-19G219-YAA enAUS
SYNC™ 2