Ford 2013 Edge 2.0L Page 37 Warranty Manual Download | Manualshive

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9. Ford Extended Service Plan

MORE PROTECTION FOR YOUR VEHICLE

You can get additional protection for your new car or light truck by
purchasing a Ford Extended Service Plan (Ford ESP). Ford ESP service
contracts are backed by Ford Motor Company and they provide:

•

additional benefits during the warranty period depending on the plan
you purchase (such as: alternative transportation and coverage for
certain maintenance and wear items; coverage for certain maintenance
and wear items); and

•

extended protection after your Bumper to Bumper Warranty expires.

You may purchase Ford ESP from any Ford Motor Company dealer or
visit our website at Ford-ESP.com. There are several Ford ESP plans
available in various time, distance and deductible combinations. Each
plan is tailored to fit your own driving needs, including reimbursement
for towing and rental vehicles.

When you purchase Ford ESP, you receive peace-of-mind protection
throughout the United States and Canada, provided by a network of
more than 4,600 Ford Motor Company dealers.

This information is subject to change. Ask your dealer for complete
details about Ford ESP coverage.

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Summary of Contents for 2013 Edge 2.0L

Page 1: ...2013 Model Year Ford Warranty Guide Except F 650 750 Hybrid and Electric Vehicles ...

Page 2: ... 800 565 3673 FORD www ford ca In Asia Pacific Region Sub Saharan Africa U S Virgin Islands Central America the Caribbean and Israel In Puerto Rico Ford Motor Company Ford Export Operations Attention Customer Relations 1555 Fairlane Drive Fairlane Business Park 3 Allen Park MI 48101 Telephone 313 594 4857 For customers in Guam the Commonwealth of the Northern Mariana Islands CNMI America Samoa and...

Page 3: ......

Page 4: ...pply In Other Countries 4 3 THE NEW VEHICLE LIMITED WARRANTY FOR YOUR 2013 MODEL VEHICLE 5 Limitations And Disclaimers 5 What Is Covered 8 What Is Not Covered 12 4 IN ADDITION 16 Roadside Service Assistance United States Puerto Rico And U S Virgin Islands 16 5 FEDERAL REQUIREMENTS FOR EMISSIONS WARRANTIES 17 What Is Covered 20 What Is Not Covered 21 6 CALIFORNIA REQUIREMENTS FOR EMISSIONS WARRANTI...

Page 5: ...VERAGE UNDER FEDERAL AND CALIFORNIA REQUIREMENTS 29 8 NOISE EMISSIONS WARRANTY 31 9 FORD EXTENDED SERVICE PLAN 32 10 BETTER BUSINESS BUREAU BBB AUTO LINE PROGRAM 33 11 STATE WARRANTY ENFORCEMENT LAWS 34 12 IMPORTANT INFORMATION ABOUT AMBULANCE CONVERSIONS 34 ...

Page 6: ...ty repairs That means that depending on the warranty repair needed the vehicle may need to be taken to another dealer If a particular dealership cannot assist you then contact the Customer Relationship Center at 1 800 392 3673 This booklet explains in detail the warranty coverages that apply to your 2013 model car or light truck If you bought a previously owned 2013 model vehicle you are eligible ...

Page 7: ...ship and we usually correct any damage to paint sheet metal upholstery or other appearance items But occasionally something may slip past us and a customer may find that a vehicle was damaged before he or she took delivery If you see any damage when you receive your vehicle notify your dealership within one week MAINTAIN YOUR VEHICLE PROPERLY Your glove compartment contains an Owner s Manual which...

Page 8: ...age periods unless specifically stated elsewhere in this guide Some states have mandated alternate time coverage periods for parts of your vehicle e g seatbelts Some states and or local governments may require a tax on a portion of warranty repairs Where applicable law allows the tax must be paid by you the owner of the vehicle During the Bumper to Bumper Warranty period dealers may receive instru...

Page 9: ...ed States U S Federalized Territories or Canada If you meet either of these two requirements you do have warranty coverage when you travel with this vehicle outside the United States U S Federalized Territories or Canada In some cases however you may have to pay the servicing Ford dealer in a foreign country or U S Federalized Territory for a repair that is covered under the U S warranty If this h...

Page 10: ... built or sold by them at any time without incurring any obligation to make the same or similar changes or additions to vehicles previously built or sold Ford and its dealers also reserve the right to provide post warranty repairs conduct recalls or extend the warranty coverage period for certain vehicles or vehicle populations at the sole discretion of Ford The fact that Ford has provided such me...

Page 11: ... some implied warranties For example you may have an implied warranty of merchantability that the car or light truck is reasonably fit for the general purpose for which it was sold or an implied warranty of fitness for a particular purpose that the car or light truck is suitable for your special purposes if a special purpose was specifically disclosed to Ford itself not merely to the dealer before...

Page 12: ...icipates in the BBB AUTO LINE warranty dispute resolution program You may contact BBB AUTO LINE by calling 800 955 5100 You are required to submit your warranty dispute to the BBB AUTO LINE before exercising rights or seeking remedies under the Federal Magnuson Moss Warranty Act 15 U S C 2301 et seq To the extent permitted by the applicable state Lemon Law you are also required to submit your warr...

Page 13: ... first determines how long your coverage lasts For example Your Bumper to Bumper Coverage lasts for three years unless you drive more than 36 000 miles before three years elapse In that case your coverage ends at 36 000 miles For more details on coverage see What is Covered pages 8 12 What is Not Covered pages 12 15 WHAT IS COVERED Your NEW VEHICLE LIMITED WARRANTY gives you specific legal rights ...

Page 14: ...tive parts in the prescribed manner Ford s liability if any shall in no event exceed the cost of correcting manufacturing defects as herein provided and upon expiration of this warranty any such liability shall terminate Conditions that are not covered by the New Vehicle Limited Warranty are described on pages 12 15 When making warranty repairs on your vehicle the dealer will use Ford or Motorcraf...

Page 15: ...arts or remanufactured or other parts that are authorized by Ford In certain instances Ford may authorize repairs at other than Ford dealer facilities Tire replacements under warranty will be made with the same brand and model as originally equipped with the vehicle unless the same brand and model is no longer available in which case a tire of the same brand size load speed and tread type will be ...

Page 16: ...omes perforated due to corrosion during normal use due to a manufacturing defect in factory supplied materials or factory workmanship For damage caused by airborne material environmental fallout where there is no factory related defect involved and therefore no warranty our policy is to provide free repair of paint damage due to the airborne material for 12 months or 12 000 miles whichever occurs ...

Page 17: ...ne misuse of the vehicle such a driving over curbs overloading racing or using the vehicle as a permanent stationary power source Damage Caused by Alteration or Modification The New Vehicle Limited Warranty does not cover any damage caused by alterations or modifications of the vehicle including the body chassis or components after the vehicle leaves the control of Ford Motor Company tampering wit...

Page 18: ... freezing water or flood stone chips scratches some examples are on paint and glass windshield stress cracks However limited coverage on windshield stress cracks will be provided for the first 12 months or 12 000 miles which ever occurs first even though caused by use and or exposure to the elements Maintenance Wear The New Vehicle Limited Warranty does not cover 1 parts and labor needed to mainta...

Page 19: ...nvironment Damage caused by abnormal use such as insertion of foreign objects fluid spillage unauthorized modification to alter functionality or capability computer or internet viruses bugs worms Trojan Horses cancelbots installation of unauthorized software peripherals and attachments unauthorized unapproved and or incompatible repairs upgrades and modification the defective function of your cell...

Page 20: ...Vehicle Limited Warranty vehicles that have been determined to be a total loss by an insurance company this will void the New Vehicle Limited Warranty converted ambulances that are not equipped with the Ford Ambulance Prep Package see important information about ambulance conversions page 34 Aftermarket parts or components sometimes installed by Ford Motor Company or an authorized Ford dealership ...

Page 21: ...mited Warranty It begins at the warranty start date and lasts for five years or 60 000 miles whichever occurs first If you need towing beyond the five years or 60 000 miles whichever occurs first period Ford can arrange roadside assistance and charge your credit card If the reason for the vehicle disablement is later found to be covered by another Ford warranty Ford will provide a refund for the t...

Page 22: ...ions warranties that Ford Motor Company provides in compliance with Federal requirements The warranties are Emissions Defects Warranty Emissions Performance Warranty For full details on emissions control coverage see Emissions Defect Warranty page 18 Emissions Performance Warranty page 19 What is Covered pages 20 21 What is Not Covered page 21 17 ...

Page 23: ...ed for diagnosis repair replacement or adjustment of parts containing an emissions related defect Applicable parts are listed under What is Covered on pages 20 21 The warranty coverage period for Passenger cars light duty trucks applies to vehicles up to 8 500 pounds GVWR 8 years or 80 000 miles whichever occurs first for catalytic converters electronic emissions control unit and onboard emissions...

Page 24: ...on under local state or federal law because your vehicle has failed to conform to the emissions standards A penalty or sanction can include being denied the right to use your vehicle Your vehicle has not been tampered with misused or abused The warranty coverage period for Passenger cars light duty trucks applies to vehicles up to 8 500 pounds GVWR 8 years or 80 000 miles whichever occurs first fo...

Page 25: ...ol Module ECM Evaporative Emission Control System Exhaust Gas Recirculation EGR System Exhaust Heat Control Valve Exhaust Manifold Exhaust Pipe Manifold to Catalyst Fuel Filler Cap and Neck Restrictor non diesel only Fuel Injection System Fuel Injector Supply Manifold Fuel Tank non diesel only Fuel Tank Pressure Control Valve Idle Air Bypass Valve Ignition Coil and or Control Module Intake Manifol...

Page 26: ...lete list of parts covered by emissions warranties For more details about the specific parts covered by the Emissions Defect Warranty contact your dealer WHAT IS NOT COVERED Ford Motor Company may deny you emissions warranty coverage if your vehicle or a part does not contain an emissions related defect or has failed because of abuse neglect improper maintenance unapproved modifications or any ite...

Page 27: ...overage is in addition to Federal Emission warranties Page 17 Vehicles Eligible for California Emission Warranty Coverage California emission warranty coverage applies if your vehicle meets the following two requirements Your vehicle is registered in a state that has adopted and is enforcing California emission warranty regulations applicable for your vehicle at the time of repair and Your vehicle...

Page 28: ...gon Rhode Island Vermont and Washington Medium Duty Vehicles over 8 500 pounds GVWR up to 14 000 pounds GVWR Arizona California Connecticut Maine Maryland Massachusetts Oregon Rhode Island and Vermont Light Heavy Duty Diesel Engine Vehicles over 14 000 pounds GVWR up to 19 500 pounds GVWR California Maine and Pennsylvania Vehicles Eligible for California PZEV Emission Warranty Coverage California ...

Page 29: ...nty Coverage If Gross Vehicle Weight Rating is 14 000 lbs or less For 3 years or 50 000 miles whichever first occurs 1 If your vehicle fails a Smog Check inspection all necessary repairs and adjustments will be made by Ford to ensure that your vehicle passes the inspection This is your emission control system PERFORMANCE WARRANTY 2 If any emissions related part on your vehicle is defective the par...

Page 30: ...rd cannot deny warranty coverage solely for the lack of receipts or for your failure to ensure the performance of all scheduled maintenance You are responsible for presenting your vehicle to a Ford Motor Company dealer as soon as a problem exists The warranty repairs should be completed in a reasonable amount of time not to exceed 30 days As the vehicle owner you should also be aware that Ford Mot...

Page 31: ...tive Emission Control System Exhaust Gas Recirculation EGR System Exhaust Heat Control Valve Exhaust Manifold Exhaust Pipe Manifold to Catalyst Fuel Filler Cap and Neck Restrictor non diesel only Fuel Injection System Fuel Injector Supply Manifold Fuel Tank non diesel only Fuel Tank Pressure Control Valve Idle Air Bypass Valve Ignition Coil and or Control Module Intake Manifold Intercooler Assembl...

Page 32: ... X X Transmission Solenoid Assembly X Fuel Tank X X X X X X X X X X X X X X X Fuel Tank Shield X X X Fuel Tank Vapor Tube X Fuel Supply Manifold Assembly X 2 X 2 X 2 Fuel Delivery Module X X X X X X Fuel Pump Assembly X 2 X 2 Fuel Pump to Fuel Rail Tube X X X Turbocharger Control Solenoid X 2 X 2 Intake Manifold X X X X Exhaust Manifold Right Hand X X X X Exhaust Manifold Left Hand X X X X Exhaust...

Page 33: ...in maintenance schedule these parts remain under warranty until the first required replacement time that is specified in your Owner s Manual NOTE If the diagnosis does not reveal a defect the Defects Warranty does not apply Your Ford Motor Company dealer maintains a complete list of covered parts For more details about the specific parts that are covered by the Defects Warranty contact your dealer...

Page 34: ...iting or if the delay is caused by an event for which neither Ford nor your dealer is responsible If a question about Emissions Performance Warranty coverage is referred to Ford Motor Company you will be notified by Ford Motor Company in writing if your claim for warranty coverage is denied The notice will explain the basis for denying your claim If you fail to receive this notice within a timely ...

Page 35: ...ost of repairing any emission failures caused by non Ford parts that have not been certified by the EPA The maintenance replacement or repair of emissions control devices or systems can be performed by any automotive repair establishment or individual using Ford replacement parts or EPA certified parts without voiding your federal warranty coverage for future repairs during the warranty period PRO...

Page 36: ...o exceed Federal standards are covered by this warranty for the life of the vehicle THE NOISE EMISSIONS WARRANTY OBLIGATIONS DO NOT APPLY TO loss of time inconvenience loss of use of the vehicle commercial loss or other consequential damages any vehicle which is not covered by the U S EPA Medium and Heavy Trucks Noise Emission Standards 40 C F R Part 205 Subpart B Among the non covered vehicles ar...

Page 37: ... and wear items and extended protection after your Bumper to Bumper Warranty expires You may purchase Ford ESP from any Ford Motor Company dealer or visit our website at Ford ESP com There are several Ford ESP plans available in various time distance and deductible combinations Each plan is tailored to fit your own driving needs including reimbursement for towing and rental vehicles When you purch...

Page 38: ...ion Ford must abide by the accepted decision as well Disputes submitted to the BBB AUTO LINE program are usually decided within forty days after you file your claim with the BBB BBB AUTO LINE Application Using the information provided below please call or write to request a program application You will be asked for your name and address general information about your new vehicle information about ...

Page 39: ...or Company requests that you give us the written notice Send your written notification to Ford Motor Company Customer Relationship Center P O Box 6248 Dearborn MI 48126 12 Important information about ambulance conversions Ford vehicles are suitable for producing ambulances only if equipped with the Ford Ambulance Prep Package In addition Ford urges ambulance manufacturers to follow the recommendat...

Page 40: ...ith the Ford Ambulance Prep Package by inspecting the information plate on the driver s rear door pillar You may determine whether the ambulance manufacturer has followed Ford s recommendations by contacting the ambulance manufacturer of your vehicle 35 ...

Page 41: ...DW7J 19T201 AA January 2012 First Printing Warranty Guide Litho in U S A fordowner com ford ca ...

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