
EN - 40
PROBLEM
STATE OF THE RADIATOR
PROBABLE CAUSE
SOLUTION
Window opening detection
does not work properly
Function enabled
Lowering of temperature in
the rooms has not exceeded
5°C in the time provided or
----
The position of the radiator
does not allow the probe
to detect the temperature
correctly.
Relocate the radiator.
The PIN code is required
Locked parameters and/or
programming
The parameters and/or
programming have been
intentionally locked
The PIN code to be entered
is 139
Expansion noises in swi-
tching on and/or off phase
Any
Radiator supporting brackets
are not centred and scrape
on the radiator.
Position brackets properly.
The radiator leaks oil
Any
Defect of the heating body
or lack of sealing in connec-
tors.
Contact a Service Centre.
The wall behind the radiator
gets dirty
Any
These signs are due to the
quality of the air in the room
and the formation of dust in
the radiator or the fact that
people regularly smoke in
the room
Ventilate and keep the room
and the radiator clean. Do
not smoke in the room. This
situation does not legitimate
the replacement of the
radiator under warranty.
The radiator is too hot
Radiator in heating phase
The radiator normally rea-
ches high temperatures
High temperatures comply
with safety standards, the
radiator is designed to with-
stand them
The APP cannot find the
home Wi-Fi network to
which the phone is con-
nected
-----
During the APP installation,
not all the required authori-
sations were provided, e.g.
for geolocation.
Reinstall the APP and
provide the authorisations
required
The radiator does not con-
nect to the Wi-Fi network
even if the password and the
network name are correct
-----
The Wi-Fi network does not
have the technical features
required, see par. 4.11
Check that the Wi-Fi network
complies with the required
technical features and if
necessary replace the router
with an upgraded version.
The radiator does not con-
nect to the Wi-Fi network
The radiator display does not
show the symbol
The connection mode is
disabled on the radiator
Enable the connection mode
on the radiator, see para.
4.11
You do not find the QR code
to pair the radiator to the
WI-FI network
Waiting for connection
The QR code label on the
radiator side has been remo-
ved
You can also find the QR code
on the back of the radiator.