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110CT425A/W, 110FB425A/W

Dispenser troubleshooting

 CAUTION!

 

§

Disconnect power to unit before putting hands or arms in storage area or attempting any repair or service to 
equipment.

Before calling for service

1. 

Check that no ice is in the dispenser bin area.

2. 

Check that congealed ice is not causing a jam.

3. 

Check that all switches and circuit breakers are on.

4. 

Check that all drains are clear.

Lever model troubleshooting guide

Problem

Indicators

Corrective Action

Does not dispense ice.

1. Power switch off or faulty.
2. Faulty dispense switch.
3. Wheel motor malfunction.

1. Check switch – turn on or replace if 

faulty.

2. Replace switch.
3. Check motor and capacitor and replace.

Does not dispense water.

1. Dispense switch contacts 

burned shut.

2. Debris preventing valve from 

closing.

1. Replace water solenoid valve.
2. Replace dispense switch.
3. Check switch - turn on or replace if faulty.

Water runs continuously.

1. Faulty water solenoid valve.
2. Faulty dispense switch.
3. Power switch off or faulty.

1. Check switch and replace if faulty.
2  Remove and clean valve.

Dispense wheel rotates 

continuously.

Dispense switch contacts are 

burned out.

Replace dispense switch.

Ice machine runs continuously.

Faulty or incorrectly positioned 

bin stat.

Check for proper positioning. If stat does 

not open when ice is placed on capillary 

tube, replace stat.

Ice dispenses by itself.

1. Baffle not adjusted properly.
2. Faulty dispense switch.

1. See Adjustment Instructions in Operation 

and Service manual.

2. Replace dispense switch.

Not making ice.

1. Dispenser is in sleep mode.

1. Verify sleep mode LED is illuminated on 

control board.

2. Dispense ice for 5 seconds to reset.

Summary of Contents for 110CT425A

Page 1: ...re that this equipment delivers that same degree of service review this guide carefully before you begin your installation Should you have need technical help please call our Technical Service group a...

Page 2: ...r to unit must be disconnected first Follett recommends a Follett water filter system be installed in the ice machine inlet water line standard capacity 00130229 high capacity 00978957 carbonless high...

Page 3: ...sure psi bar 70 5 Max 10 0 7 Min Ambient air temperature is measured at the air cooled condenser coil inlet Ambient water temperature is measured in the ice machine reservoir Plumbing 110CT with integ...

Page 4: ...lines to 3 4 MPT dispenser drain fitting and 3 4 MPT ice machine drain fitting on back of dispenser 4 Run drain lines to wall or floor drain If ice machine drain fitting is below an intended wall drai...

Page 5: ...ont cover by removing two screws at bottom corners of cover Lift cover slightly and pull forward 11 If dispenser is equipped with SensorSAFE remove protective plastic coating from dispense sensor labe...

Page 6: ...pensers with any utilities exiting through counter make counter cut out Fig 2 3 For utilities exiting through bottom only a Make cut out as shown Fig 2 b Move drain fitting from back of dispenser and...

Page 7: ...ion box 7 Rotate junction box 90 degrees so that screw holes on right side of junction box align with holes on rear dispenser panel Secure junction box to dispenser using Phillips head screws 8 Place...

Page 8: ...e compartment top and side panels 3 Remove ice machine hold down bracket from front of ice machine compartment 4 Lift ice machine onto dispenser top and slide ice machine completely into position comp...

Page 9: ...ce machines connect condenser water supply and drain lines to condenser fittings on ice machine 11 Turn on water supply and check for leaks 12 Plug dispenser power cord into 15A rated NEMA 5 15 circui...

Page 10: ...ormed by your facility s trained maintenance staff or a Follett authorized service agent Regardless of who performs the cleaning it is the operator s responsibility to see that this cleaning is perfor...

Page 11: ...ore proceeding If there is ice in the evaporator complete steps 2 7 using only hot water to remove the ice then begin Cleaning Procedure again 2 Remove front cover and turn OFF bin signal switch 3 Dis...

Page 12: ...canister to hold coil securely against canister wall i Reinstall chilled water assembly on dispenser and tighten screw securing front bracket j Reconnect 3 4 19 mm drain line to chilled water canister...

Page 13: ...racket of chilled water canister to bottom of dispenser hopper d Rotate canister clockwise to release front bracket then pull canister forward to disengage rear bracket e Remove chilled water coil fro...

Page 14: ...ontacts burned shut 2 Debris preventing valve from closing 1 Replace water solenoid valve 2 Replace dispense switch 3 Check switch turn on or replace if faulty Water runs continuously 1 Faulty water s...

Page 15: ...normal operation Place cup under drop zone in front of lens ON OFF OFF Troubleshoot appropriate lens sensor and replace if required see lens sensor troubleshooting ON OFF ON Verify power on appropria...

Page 16: ...outstanding customer and technical support Please review the installation instructions thoroughly It is important that the installation be performed to factory specifications so your equipment operat...

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