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© 2018 Focal Point Fires plc.
7.0 GUARANTEE - TERMS AND CONDITIONS
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As our policy is one of continuous improvement and development, we therefore hope that you will understand we must retain the right to amend details and/or specifica-
tions without prior notice.
Waste electrical products should not be disposed of with household waste. Please recycle where facilities exist. Check with your local authority or retailer for recycling advice.
Registration is not required.
3 Year Guarantee Terms and Conditions
The 3 year guarantee is only applicable to purchases made through an authorised stockist/retailer.
For all gas ovens purchased the 3 year guarantee commences from the date of purchase, provided that the following 4 terms
and conditions are adhered to:
1. For any claim to be made within the 3 years from date of purchase you will be required to provide and supply us with your
original proof of purchase.
2. Your gas oven must have been commissioned by Gas Safe registered installer, evidence of which you must provide together
with the registration number.
3. Your appliance must have been serviced annually by Gas Safe registered installer, evidence of which must be provided, such as
the receipt.
4. Purchase(s) must be made through an authorised stockist/retailer.
Please note all consumable items such as light bulbs are not covered by the 3 year guarantee.
During the guarantee period any product or component which is proved to be faulty or defective in manufacture, will be
repaired or replaced free of material and labour charges, providing that we have authorised or carried out the repair or
replacement.
We will not accept or reimburse the costs of any third party who undertakes any work carried on the product or fits parts,
unless we have approved such work in advance of it being carried out.
The guarantee period will not be extended even if we repair or replace any product or part.
For all gas ovens purchased the 3 year guarantee commences from the date of purchase, providing that you can supply the
proof of purchase. This does not cover consumable items such as light bulbs. Purchase(s) must be made through an authorised
stockist.
Making a claim:
If you wish to make a warranty claim under our guarantee and all of the terms and conditions for your product have been met
then please contact the retailer you purchased your mobile home from.
Details required:
1. Name, full address including postal code and contact telephone number.
2. A copy of your proof of purchase e.g. receipt or bank statement.
3. Original installers Gas Safe registration number.
4. Annual service receipt for every 12 months.
Please note that this does not affect your statutory rights.
