TROUBLESHOOTING
！
WARNING:
Turn off the appliance, unplug and let cool for at least 10 minutes before attempting
to service. Only a qualified professional should attempt to service or repair the appliance.
Problem
Possible Cause
Corrective Action
Flame is dim or not
present
1. Flame not turned ON.
2. Dimmer control button is set too
low.
3. Light bulbs are burned out.
4.
“Flame wand” has come loose
from bracket.
5.
“Flame wand” motor is not
functioning.
1. Push
“FLAME ON/OFF” button
2. Push button E
“FLAME HIGH” to
increase light.
3. Inspect light bulbs and replace if
necessary.
(see
Maintenance
section of this manual)
4. Remove back panel. Secure end
of
“flame wand” back into the
support bracket.
5. Call for Technical Service at
1-866-328-4537 .
The appliance turns off
and will not turn back on
1. The overheat protection device in
the appliance has been triggered.
2. House circuit breaker has been
tripped.
1. Turn all controls off, unplug the
appliance, allow to cool for at least
10 minutes, then plug back in and
restart.
2. Reset house circuit breaker.
The appliance does not
turn on when the button is
pushed to
“ON”
1. No power to heater
2 . The overheat protection device in
the appliance has been triggered.
1. Check to see the heater is plugged
in to 120V receptacle. Check to
see breaker is on.
2. Turn all controls off, unplug the
appliance, allow to cool for at least
10 minutes, then plug back
in and restart.
Remote control does not
work
1. Low batteries.
2. Manual controls on the appliance
must be “ON
” before operating the
remote control.
1. Replace all batteries in the
remote control.
2. Push the appli
ance “ON” using
the manual control panel, then
use remote control to operate.
If using the remote control to
operate the appliance, you must
also turn the appli
ance “ON”
using the remote control.
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