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125010-01A

22

POSSIBLE CAUSE

1. Control  knob  not  fully 

pressed in

2. Control knob not pressed in 

long enough

3. Equipment shutoff valve not 

fully open

4. Pilot  flame  not  touching 

thermocouple,  which  al

-

lows thermocouple to cool, 

causing  pilot  flame  to  go 

out. This problem could be 

caused  by  one  or  both  of 

the following:

  A) Low gas pressure

  B) Dirty or partially clogged 

ODS/pilot 

5. Thermocouple  connection 

loose at control valve 

6. Thermocouple damaged

7. Control valve damaged

1. Inlet  gas  pressure  is  too 

low

2. Burner orifice(s) clogged

3. Mislocated crossover tube

1. Manifold  pressure  is  too 

low

2. Burner orifice(s) clogged

3. Mislocated crossover tube

1. Burner orifice is clogged or 

damaged

2. Damaged burner

3. Gas regulator defective

REMEDY 

1. Press in control knob fully

2. Wait one minute for safety 

interlock  system  to  reset. 

Repeat ignition operation

3. Fully open equipment shut-

off valve

4. A) Contact local natural or 

propane/LP gas company

 

  B)  Clean  ODS/pilot  (see 

Cleaning and Maintenance

page 20) or replace ODS/

pilot assembly 

5. Hand  tighten  until  snug, 

then tighten 1/4 turn more

6. Replace pilot assembly

7. Replace control valve

1. Contact  local  natural  or 

propane/LP gas company

2. Clean  burner(s)  (see 

Cleaning and Maintenance

page 20) or replace burner 

orifice(s)

3. 

Contact qualified service per

-

son

1. Contact  local  natural  or 

propane/LP gas company

2. Clean  burner(s)  (see 

Cleaning and Maintenance

page 20) or replace burner 

orifice(s)

3. 

Contact qualified service per

-

son

1. Clean burner (see 

Cleaning 

and Maintenance

, page 20) 

or replace burner orifice

2. Replace damaged burner

3. Replace gas regulator

OBSERVED PROBLEM

ODS/pilot  lights  but  flame 

goes out when control knob 

is released

One or both burners do not 

light after ODS/pilot is lit

Delayed  ignition  of  one  or 

both burners

Burner  backfiring  during 

combustion

TROUbLESHOOTING

Continued

Summary of Contents for EzC18N

Page 1: ...lding Immediatelycallyourgassupplierfromaneighbor s phone Follow the gas supplier s instructions If you cannot reach your gas supplier call the fire department Installation and service must be performed by a quali fied installer service agency or the gas supplier INSTALLER Leave this manual with the appliance CONSUMER Retain this manual for future reference UNVENTED VENT FREE GAS LOG HEATER OWNER ...

Page 2: ... burn ing masonry or UL127 factory built fireplace or in a listed ventless firebox enclosure It is design cer tifiedfortheseinstallations in accordance with ANSI Z21 11 2 Exception Donot install this appliance in a factory built fireplace that includes instructions stat ing it has not been tested or should not be used with unvented gas logs WARNING This is an unvented gas fired heat er It uses air...

Page 3: ...ists Make certain you read and understand all warnings Keep this manual for reference It is your guide to safe and proper operation of this fireplace WARNING Any change to this heater or its controls can be dangerous WARNING Do not use a blower insert heat exchanger insertorotheraccessorynotap proved for use with this heater SAFETY Continued WARNING Donotallowfans toblowdirectlyintothefireplace Av...

Page 4: ...d If you operate heater with doors closed heat buildup inside fireplace will cause glass to burst Make sure there are no obstructions across openings of fireplace 8 To prevent the creation of soot follow the instructions in Cleaning and Maintenance page 20 9 Before using furniture polish wax carpet cleaner or similar products turn heater off If heated the vapors from these prod ucts may create a w...

Page 5: ...ter base assembly from carton Note Do not pick up heater base assem bly by burners This could damage heater Always handle base assembly by grate 2 Remove all protective packaging applied to logs and heater for shipment 3 Check heater for any shipping damage If heater is damaged call FMI PRODUCTS LLC at 1 866 328 4537 for replacement parts before returning to dealer Product Features Operation This ...

Page 6: ...et to determine if you have a confined or unconfined space Space Includes the room in which you will install fireplace plus any adjoining rooms with door less passageways or ventilation grills between the rooms WARNING This heater shall notbeinstalledinaroomorspace unlesstherequiredvolumeofin door combustion air is provided by the method described in the National Fuel Gas Code ANSI Z223 1 NFPA54 t...

Page 7: ... space because the actual Btu Hr used is more than the maximum Btu Hr the space can sup port You must provide additional fresh air Your options are as follows A Rework worksheet adding the space of an adjoining room If the extra space provides an unconfined space remove door to adjoining room or add ventilation grills between rooms See Ventilation Air From Inside Building B Vent room directly to t...

Page 8: ... qualified chimney cleaner Creosote will ignite if highly heated Adirtychimneyfluemay createanddistributesootwithin the house Inspect chimney and firebox flue for damage If dam aged repair flue and firebox before operating heater WARNING Seal any fresh air vents or ash clean out doors located on floor or wall of fire place If not drafting may cause pilot outage or sooting Use a heat resistant seal...

Page 9: ...ane LP gas but not both Gas type is indicated on the rating plate Field conversion is not permitted INSTALLATION AND CLEARANCES For Vent Free Operation WARNING Maintain the minimum clearances If you can provide greater clearances from floor ceiling and adjoining wall Installation Continued Carefully follow the instructions below This will ensure safe installation into a masonry UL127 listed manufa...

Page 10: ... if noncombustible mate rial is more than 12 you may need the hood accessory to deflect heat away from your mantel shelf See Figure 5 and Figures 6 and 7 page 9 for minimum clearances IMPORTANT If you cannot meet these mini mum clearances you must operate heater with chimney flue damper open Go to Install ing Damper Clamp Accessory for Vented Operation page 12 Heat Resistant Material A Figure 5 He...

Page 11: ...vel Figure 7 Minimum Mantel Clearances When Using Hood Floor Clearances A If installing appliance on the floor level you must maintain the minimum distance of 14 to combustibles see Figure 8 B If combustible materials are less than 14 to the fireplace you must install appliance at least 5 above the combustible flooring see Figure 9 Hearth 5 Min Combustible Material Figure 9 Minimum Fireplace Clear...

Page 12: ...ent flue open ing you must provide Attach damper clamp so the minimum permanent flue opening will be maintained at all times Area of Various Standard Round Flues Diameter Area 5 20 sq inches 6 29 sq inches 7 39 sq inches 8 51 sq inches Chimney Height Minimum Permanent Flue Opening 6 to 15 39 sq inches 15 to 30 29 sq inches Damper Damper Clamp Damper Damper Clamp Damper Figure 10 Attaching Damper C...

Page 13: ...mustconnectheatertogas supply Follow all local codes CAUTION Never connect propane LP fireplace directly to the propane LP supply This heaterrequiresanexternalregu lator not supplied Install the external regulator between the heater and propane LP supply WARNING Never connect natural gas fireplace to private non utility gas wells This gas is commonly known as wellhead gas Installation Items Needed...

Page 14: ...reach for cleaning Install in piping system between fuel supply and heater Locate sediment trap where trapped matter is not likely to freeze A sediment trap traps moisture and contaminants This keeps them from going into heater controls If sediment trap is not installed or is installed wrong heater may not run properly CAUTION Avoid damage to regulator Hold gas regulator with wrench when connectin...

Page 15: ...stem by either opening propane LP supply tank valve for propane LP gas or opening main gas valve located on or near gas meter for natural gas or using compressed air Figure 15 Equipment Shutoff Valve Open Closed Equipment Shutoff Valve Installation Continued Figure 16 Checking Gas Joints Propane LP Only Gas Valve Location Propane LP Supply Tank Equipment Shutoff Valve Gas Meter Figure 17 Checking ...

Page 16: ...t sit flat on the black sheet metal and behind the left metal tab as shown in Figure 19 3 Place front left and right logs and rear log as shown in Figure 20 4 Place top left log as shown in Figure 21 page 17 The bottom of the log is shaped to fit onto the recessed areas of the front left log and the rear log The recessed areas are painted yellow 5 Place top right log as shown in Figure 21 page 17 ...

Page 17: ...will not push in or turn by hand don t try to repair it call a quali fied service technician or gas supplier Force or attempted repair may result in a fire or explosion D Do not use this appliance if any part has been under water Immediately call a qualified service technician to inspect the appliance and to replace any part of the control system and any gas control which has been under water ligh...

Page 18: ...shutoff valve is fully open 3 Press in and turn control knob clockwise to the OFF position 4 Wait five 5 minutes to clear out any gas Then smell for gas including near the floor If you smell gas STOP Follow B in the safety information page 17 If you don t smell gas go to the next step 5 Press in control knob and turn counter clockwise to the PILOT position Keep control knob pressed in for five 5 s...

Page 19: ...a correct pilot flame pattern Figure 26 shows an incorrect pilot flame pat tern The incorrect pilot flame is not touching the thermocouple This will cause the thermo couple to cool When the thermocouple cools the heater will shut down If pilot flame pattern is incorrect as shown in Figure 26 turn heater off see To Turn Off Gas to Appliance see Troubleshooting page 21 Note The pilot flame on natura...

Page 20: ...and let cool Remove blockage blocked burner flame holes will create soot WARNING Turn off heater and let cool before cleaning CAUTION You must keep control areas burners and circulating air passageways of heater clean Inspect these areas of heater before each use Have heater inspected yearly by a qualified service person Heater may need more frequent cleaning due to excessive lint fromcarpeting pe...

Page 21: ... in PILOT position 4 Air in gas lines when in stalled 5 Depleted gas supply pro pane LP only 6 ODS pilot is clogged 7 Gas regulator setting is not correct REMEDY 1 Reconnect ignitor cable 2 Free ignitor cable if pinched by any metal or tubing Keep ignitor cable dry 3 Replace ignitor cable 4 Replace ignitor 5 Replace pilot assembly 6 Replace pilot assembly 7 Install new alkaline battery in electron...

Page 22: ...ystem to reset Repeat ignition operation 3 Fully open equipment shut off valve 4 A Contact local natural or propane LP gas company B Clean ODS pilot see Cleaning and Maintenance page 20 or replace ODS pilot assembly 5 Hand tighten until snug then tighten 1 4 turn more 6 Replace pilot assembly 7 Replace control valve 1 Contact local natural or propane LP gas company 2 Clean burner s see Cleaning an...

Page 23: ... let warm up for a minute 2 Operate burners until air is removed from line Have gas line checked by local natural or propane LP gas company 3 Observe minimum installa tion clearances see pages 9 through 11 4 Clean burners see Clean ing and Maintenance page 20 or replace burner orifice s 1 Turn heater off when us ing furniture polish wax carpet cleaners or similar products 1 Refer to Air for Combus...

Page 24: ...ng statement at top of page 1 Not enough fresh air is available 2 Low line pressure 3 ODS pilot is partially clogged 1 Gas leak See Warning statement at top of page 2 Control valve or gas control defective 1 Foreign matter between control valve and burner 2 Gas leak See Warning statement at top of page REMEDY 1 Open window to venti late room Stop using odor causing products while heater is running...

Page 25: ... only original replacement parts This will protect your warranty coverage for parts replaced under warranty Contact authorized dealers of this product If they can t supply original replacement part s call FMI PRODUCTS LLC at 1 866 328 4537 When calling have ready your name your address model and serial numbers of your heater how heater was malfunctioning type of gas used propane LP or natural gas ...

Page 26: ... com 125010 01A 26 Parts Models VULC18NV VULC18PV VULC24NV VULC24PV VULC30NV VULC30PV ezc18n ezc18p ezc24n ezc24p ezc30n and ezc30p LPG 5 6 21 14 22 14 23 26 24 2 2 19 20 16 1 18 17 10 11 4 3 8 8 12 14 13 7 15 9 8 25 ...

Page 27: ...7934 01 Inlet Tube 1 117934 02 Inlet Tube 1 16 099387 08 Pilot Tube 1 17 098508 01 Valve Retainer Nut 1 18 119583 05 Control Valve Natural 1 119583 06 Control Valve Propane LP 1 19 098325 01 Roll Pin 1 20 098462 03 Control Rod 1 21 098354 01 Control Knob 1 22 119676 01 Valve Bracket 1 23 117944 01 Manual Valve Bracket 1 24 117943 01 Control Rod Bracket 1 25 098276 01 Plug 1 8 NPTF Hex Head 1 26 M1...

Page 28: ...ART NUMBER DESCRIPTION QTY VULC18 EZC18 VULC24 EZC24 VULC30 EZC30 1 125055 13 125055 02 125055 08 Front Right Log 1 2 125055 12 125055 01 125055 07 Front Left Log 1 3 125055 15 125055 04 125055 10 Middle Right Log 1 4 125055 16 125055 05 125055 11 Middle Left Log 1 5 125056 01 125056 02 125056 02 Ramp Log 1 6 125055 14 125055 03 125055 09 Rear Log 1 7 125055 06 125055 06 125055 06 Top Log 1 6 5 1 ...

Page 29: ...DAMPER CLAMP GA6080 For all models Permanently opens chimney flue damper for vented operation LAVA ROCK GA6060 For all models Order when additional rock is desired Purchase these heater accessories from your local dealer If they can not supply these accessories call FMI PRODUCTS LLC at 1 866 328 4537 for referral information You can also write to the address listed on the back page of this manual ...

Page 30: ..._____________________________________ ______________________________________________________ ______________________________________________________ ______________________________________________________ ______________________________________________________ ______________________________________________________ ______________________________________________________ ________________________________...

Page 31: ..._____________________________________ ______________________________________________________ ______________________________________________________ ______________________________________________________ ______________________________________________________ ______________________________________________________ ______________________________________________________ ________________________________...

Page 32: ...is product and or FMI PRODUCTS LLC who will provide original factory replacement parts Failure to use original factory replacement parts voids this warranty Travel handling transportation diagnostic material labor and incidental costs associated with warranty repairs unless expressly covered by this warranty are not reimbursable under this warranty and are the responsibility of the owner Excluded ...

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