Chapter 5: Support and Service
FlashForge team is on standby and ready to help you with any challenges you may have
with your Creator Pro 2. If the issues or questions are not covered in this User Guide, you
can seek for solutions on our official website or contact us via telephone.
There are solutions and instructions to common issues that can be found in our knowl
-
edge base. Have a look first as most basic questions are answered there.
http://www.FlashForge.com
The FlashForge support team can be reached by e-mail or phone between the working
hours of 8:00 a.m. to 5:00 p.m.PST Monday through Saturday. In case you contact us
during off-duty time, your inquiry will be answered the following business day.
Note: Nozzle is a fragile part, which is not covered by warranty. Because of changing
different filament the extruder maybe blockaded. It’s not owing to quality issue, and
outside the scope of 400 hours life. If users encounter this problem, please contact our
after-sale department and finish clean work according to their instruction.
E-mail: flashforge@flashforge.zohodesk.com / support@flashforge.zohodesk.com
ADD: No. 518, Xianyuan Road, Jinhua, Zhejiang
Note:Please provide serial number at the back of the printer before contacting
After-sales service.
S/
N: FFAD******
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