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Fisher & Paykel WH1060P, Installation Manual And User Manual

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Fisher & Paykel WH1060P Installation Manual And User Manual Download Page 41

39

CUSTOMER CARE

Before you call for service or assistance...

Check the things you can do yourself. Refer to your User guide and check:

1

  Your product is correctly installed.

2

  You are familiar with its normal operation.

3 

You have read the ‘Before you call for service’, ‘Fault codes’ and ‘Troubleshooting’ 
sections at the back of the book.

If after checking these points you still need assistance or parts, please refer to your 
nearest Fisher & Paykel trained and supported service technician, Customer Care, or 
contact us through our website fisherpaykel.com.

In New Zealand if you need assistance…*

Call the Fisher & Paykel Customer Care Centre and talk to one of our Customer 
Care Consultants.

Toll Free:

 0800 FP CARE or 0800 372 273 

Fax:

 (09) 273 0656 

Website:

 fisherpaykel.com 

Postal address:

 Fisher & Paykel Appliances Ltd, PO Box 58550, Botany, Auckland 2163

If you need service…*

Fisher & Paykel has a network of Fisher & Paykel trained and supported service technicians 
that can carry out any service necessary on your appliance. Our Customer Care Centre 
can recommend a Fisher & Paykel trained and supported service technician in your area.

In Australia if you need assistance…*

Call the Fisher & Paykel Customer Care Centre and talk to one of our Customer 
Care Consultants.

Toll Free:

 1300 650 590

Fax:

 (07) 3826 9298

Website:

 fisherpaykel.com

Postal address:

 Fisher & Paykel Appliances Australia Pty Ltd, PO Box 798, Cleveland 

QLD 4163

If you need service…*

Fisher & Paykel has a network of Fisher & Paykel trained and supported service technicians 
that can carry out any service necessary on your appliance. Our Customer Care Centre 
can recommend a Fisher & Paykel trained and supported service technician in your area.

*If you call, write or contact us via our website please provide: your name and address, 
model number, serial number, date of purchase and a complete description of the problem. 
This information is needed in order to better respond to your request for assistance.

Product details can be found on the rear of the machine, and/or above the drum 

opening (when the door is open).

Summary of Contents for WH1060P

Page 1: ...FRONT LOADING CLOTHES WASHER WH1060P model INSTALLATION GUIDE USER GUIDE NZ AU ...

Page 2: ......

Page 3: ...bleshooting 32 Manufacturer s Warranty 37 Customer Care 39 CONTENTS IMPORTANT SAVE THESE INSTRUCTIONS The models shown in this User guide may not be available in all markets and are subject to change at any time For current details about model and specification availability in your country please go to our website fisherpaykel com or contact your local Fisher Paykel dealer Registration Register yo...

Page 4: ......

Page 5: ...o you can perform every wash task with ease and the knowledge your clothes are receiving the best possible care Please take the time to read these instructions carefully before you begin using your washer Follow the instructions in this User guide to ensure you get the performance you expect from your washer and the best possible wash results Keep this manual for future reference We hope you enjoy...

Page 6: ...certain conditions refer to page 14 Never force the door open Keep children away from the washer while it is in operation Supervise children to ensure they do not play with the washer or climb inside the drum Do not touch the glass part of the door during a cycle as the door can become hot Do not open the detergent dispenser during the cycle as hot water may come out of it The only user removable ...

Page 7: ...sher This is the result of factory testing and is normal 2 Tilt the machine backwards and walk it off the base one foot at a time Not doing so may cause damage to your floor and washer 3 Remove all packaging and accessories from inside the drum Removing transit safety bolts The clothes washer is fitted with transit safety bolts at the rear to avoid possible damage to the interior during transporta...

Page 8: ...tom braces refer to C 5 Remove the braces refer to D Keep the braces and screws for future use 7 Remove the yellow safety clip from the power cord 8 Cover the transit bolt holes with the plastic plugs provided Push to clip into place refer to F Covering bolt holes with plastic plugs F 6 Pull out the two transit rods located below the two lower transit bolt holes refer to E Removing the transit rod...

Page 9: ...40 Standpipe height min 800 1200 MAXIMUM CAPACITY kg 10 Note the exact height of your washer is dependent on how far the feet are extended from the base of the machine The space where you install your washer needs to be at least 40mm wider and 20mm deeper than its dimensions Electrical supply 220 240V 50Hz Sinusoidal minimum 10A Inlet water static pressure Max 1MPa 150psi Min 30kPa 4 5psi Inlet wa...

Page 10: ...anner provided tighten the lock nuts against the base of the machine to lock the feet in position Connecting to the water supply Inlet hoses IMPORTANT Use new hose sets provided with the washer to connect the washer to the water mains Old hose sets should not be re used We recommend the inlet hoses are changed every 5 years WARNING Failure to do so may result in a flood and damage to property 1 Co...

Page 11: ...et water flow rate Minimum 6 litres minute Cold supply only If you only have a cold water supply the inlet valve cap blanking cap that came with your washer must be connected to the hot inlet valve The cap prevents water leaking out of the hot valve This appliance incorporates backflow protection complying with IEC61770 No further backflow protection is required for connection to the water supply ...

Page 12: ...taching drain hose to spigot 1 Guide the drain hose through the hose guide 2 Secure the hose guide to the back wall of cupboard using a screw The height of the drain hose should be between 500 800mm from ground level 3 Attach the drain hose to the spigot and secure using a hose clamp to ensure the blanking insert is cleared from the spigot 4 Check for leaks The drain hose should be checked from ti...

Page 13: ...re that it is positioned so that it does not come into contact with water or moisture FAILURE TO DO SO MAY RESULT IN DEATH OR ELECTRICAL SHOCK Do not touch or operate the machine with wet hands or with bare feet A damaged power cord must be replaced by a Fisher Paykel trained and supported service technician in order to avoid a hazard The appliance must not be operated until it is repaired as ther...

Page 14: ...r any problems eg leaking from the hoses excess noise or vibrations The washer will beep and display any faults on the screen if there are any problems Refer to the Before you call for Service section at the back of this book 4 Continue to observe until you see water in the bottom of the drum 5 Touch to pause the cycle then press POWER to turn the machine off 6 Press POWER again select the Spin cy...

Page 15: ...urned on 6 Is the machine correctly levelled feet are locked and cabinet corners clear of the floor and walls 5 Has the power cord been connected to an appropriate power supply and the power turned on 6 Have you performed the installation test cycle 7 We recommend that you complete your first cycle of use without a load and only a half dose amount of detergent in order to remove any residues remai...

Page 16: ...cycle Opening the door during a power failure If there is a power failure during a wash cycle your washer will stop and the door will remain locked You can unlock the washer door to remove your clothes by opening the pump filter cover at the bottom right of your washer Simply place a coin or key in the slot and tilt it upwards to lever the cover open Use a tool ie key or screw driver to pull the d...

Page 17: ...le All lights are illuminated at the start of the wash cycle The light of the current status flashes and then turns off once completed 6 Less More Touch to increase or decrease the delay start time 7 Wash Temp Touch to increase or decrease water temperature 8 Spin Speed Touch to increase or decrease washer spin speed 9 Soil Level Touch to adjust the wash setting to suit the amount of soil in your ...

Page 18: ... remove items Close the door and touch to restart the cycle The Add a Garment button will only operate during the wash part of the cycle and when the temperature selected is lower than 60 C Add a Garment can still be used if the water level is above the bottom of the door as your washer will drain the water to a lower level so the door can be opened Keylock This option enables you to deactivate th...

Page 19: ...ment as the machine is filled PRE WASH liquid powder compartment C Stores liquid powdered detergent used for Pre Wash option The detergent is flushed out of the compartment at the start of the cycle FABRIC SOFTENER compartment D Stores fabric softener flushed automatically during the rinse part of the wash cycle IMPORTANT Make sure that the dispenser drawer is completely closed before starting the...

Page 20: ... information 7 Fill the liquid powdered detergent and fabric softener in their respective compartments Refer to Adding detergent page 21 and Adding fabric softener page 22 for more information on the amount of detergent softener to use 8 Once ready press to start the cycle If you make an invalid selection the washer will beep to alert you When the cycle finishes your washer will perform end of cyc...

Page 21: ...imising creasing eg shirts trousers Less spinning with Wrinkle Free option to help minimise the need for ironing 6 40 60 800 800 Bulky Washing bulky items A warm gentle wash and slow spin for special care of bulky items 6 40 90 800 800 Allergy Asthma sufferers and people with skin sensitivities Hot wash to kill dust mites and an extra rinse to remove all traces of detergent 10 60 90 1200 1200 Hand...

Page 22: ...ts other creasables Easy Iron 800 rpm 30 C or 40 C Woollens silks Handwash 500 rpm 30 C or 40 C Delicates fine fabrics Delicate or Handwash 30 C Jeans Everyday or Heavy Cold or 30 C Highly coloured items Everyday Cold or 30 C Whites cotton items Cottons 1200 or 1000 rpm spin 40 C or 60 C Have sensitive skin or require extra rinsing Allergy with Rinse 1200 or 1000 rpm spin 40 C Asthma allergies All...

Page 23: ...sh Do not place the pods in the drawer or on top of your clothes How much detergent The correct detergent dosage varies depending on the amount of soil in your load the size of the load and the water quality so getting the correct dose takes some trial and error Use the instructions stated on the detergent package as a guide then alter the dosage according to the results If you overdose you will g...

Page 24: ...Fabric softener advice Clean your dispenser regularly Clean your machine regularly using the Drum Clean cycle Complete wash cycles at a wash temperature of 40 C or above at regular intervals eg every 5th wash as washing in cold water increases the chance of scrud occurring see below Scrud The waxy build up that can occur within any washer when fabric softener comes in contact with detergent This b...

Page 25: ...ess button to decrease the time or turn Delay Start off Once started the time will count down on the display screen in 1 minute increments The Delay Start light will flash and the light will stop flashing and be on constantly To cancel Delay Start time If you want to remove Delay Start after the countdown has begun 1 Touch to pause the countdown 2 Touch Less button to reduce the time to zero 3 Tou...

Page 26: ...that are only lightly soiled and Normal for normal soil level The wash time will be adjusted accordingly to give the load the right amount of agitation to remove the soil Wash Boost Touch the Wash Boost button repeatedly to select among Pre Wash for extra dirty loads and Rinse for adding an extra rinse to your clothes Pre Wash Your washer will start with a short wash in cool water to remove excess...

Page 27: ...the wash and rinse programming Note Eco cannot be selected after a wash cycle has been started ie if you touch and try to select Eco it will be unavailable Eco must be selected before the cycle starts This option will not be available if Rinse has been selected IMPORTANT If you wish to you can select both Wash Boost options of Pre Wash and Rinse to perform on the same cycle Likewise you can select...

Page 28: ...y if you use fabric softener 1 To remove the drawer from the machine pull it open push down on the tab A behind the rear compartments and pull it out from the machine 2 To disassemble the drawer first remove the compartment inserts for MAIN WASH Liquid and FABRIC SOFTENER B 3 Turn the drawer upside down Locate the tab labelled REMOVE C Press down on it and towards the drawer front while pulling th...

Page 29: ...POWER to turn your washer on and select the Drum Clean cycle 3 Touch to start the cycle Cleaning the drum and the door Use a soft damp cloth to wipe the door cleaning any water marks or residue off it Wipe the rubber seal around the door Remove any items or lint accumulating in the bottom of the seal catchment and wipe out any water accumulated here If this is not cleaned out unpleasant odours wil...

Page 30: ...uction 6 Replace the filter by turning clockwise until the turning handle stops in the vertical position and cannot be turned further A 7 Close the filter cover Nappy sanitisers bleach Nappy sanitisers and bleach are very corrosive to metal surfaces DO NOT tip the contents of a nappy bucket into your machine Rinse and wring items out thoroughly before placing them in the machine IMPORTANT Leave th...

Page 31: ... machine Check the taps have been turned on If there is no hot water connection the machine will heat the water itself but there must be a cold water connection to the cold valve Check the hose connections If the cold water supply is connected to the hot valve and there is no connection to the cold valve the machine will not fill Check the inlet hose filters are not blocked the hoses are not kinke...

Page 32: ...ers Check you are not overdosing the detergent Check the standpipe height for the drain does not exceed 1200mm Door is locked The temperature in the drum is over 60 C therefore it is not safe to open the door Wait until the temperature drops below 60 C Check the water level in the drum If the level is above the bottom of the door seal the door cannot be opened Use the Add a Garment button if you w...

Page 33: ... on 3 Check that your machine is correctly levelled refer to page 8 4 Remove your wash load 5 Perform a Rinse cycle 6 If the fault re occurs repeat steps 1 and 2 7 If the machine still does not work you will be required to call a Fisher Paykel service technician to arrange service refer to the Customer Care section Record the fault code number displayed and the serial number of your washer located...

Page 34: ...Check if a code is being displayed on the panel refer to pages 29 30 Hot and cold taps not turned on Check that both hot and cold taps are turned on if using cold inlet only ensure inlet valve cap is installed on the hot valve on the machine Hot and cold taps not connected to the corresponding valve on the machine Check the cold tap is connected to the cold valve on the machine and the hot tap is ...

Page 35: ...nt is used for the load size and soil level refer to page 21 Not spinning properly Load has gone out of balance Open door and redistribute load then restart the washer Machine is not level Ensure machine is correctly levelled refer to page 8 Suds build up Check the amount of detergent used reduce if necessary Too many soap suds Incorrect type of detergent used Use low sudsing front loader detergen...

Page 36: ... cycle indicates a blockage Clean the fabric softener dispenser compartment refer to page 26 Dispenser over loaded with detergent Clean out remaining detergent and refer to pages 21 22 for dosing information Composition of the detergent makes it difficult to dispense Add detergent to the MAIN WASH Powder dispenser compartment instead refer to page 21 Washing very wet at the end of the cycle Cycle ...

Page 37: ... Insufficient detergent Ensure the correct dose of detergent is used for the load size and soil level refer to page 24 Washer overloaded Ensure the washer is not overloaded in terms of its capacity or the cycle selected refer to page 21 Items require a longer wash time Select a higher soil level option if available Load was particularly dirty Select Pre Wash for particularly dirty loads refer to p...

Page 38: ...u are concerned Black or grey marks on clothes Correct amount of detergent Ensure the correct dose of detergent is used for the load size and soil level refer to page 21 and 24 Washer needs to be cleaned Empty the machine and complete a Drum Clean cycle refer to page 27 Tangling Items not sorted correctly Separate larger items from smaller items Washer loaded incorrectly Load items loosely and ind...

Page 39: ... if the problem is not found to be a product fault For example 1 Correcting the installation eg removal of bottom packer and transit bolts front loading washers levelling the washer adjustment of the drain to correct siphoning noises crossed kinked or leaking inlet hose connections turning on water noises caused by the waterhammer or power supplies 2 Providing instruction on use of the product or ...

Page 40: ...ect this product s Manufacturer s Warranty Service under these Manufacturer s Warranties must be provided by a Fisher Paykel trained and supported service technician refer to the Customer Care section at the back of this book Such service shall be provided during normal business hours This Manufacturer s Warranty certificate should be shown when making any claim For Australian customers This Manuf...

Page 41: ...orted service technicians that can carry out any service necessary on your appliance Our Customer Care Centre can recommend a Fisher Paykel trained and supported service technician in your area In Australia if you need assistance Call the Fisher Paykel Customer Care Centre and talk to one of our Customer Care Consultants Toll Free 1300 650 590 Fax 07 3826 9298 Website fisherpaykel com Postal addre...

Page 42: ...r your product with us so we can provide you with the best service possible To register your product visit our website fisherpaykel com Complete and keep for safe reference Model Serial No Purchase Date Purchaser Dealer Suburb Town Country ...

Page 43: ......

Page 44: ...ations in this booklet apply to the specific products and models described at the date of issue Under our policy of continuous product improvement these specifications may change at any time You should therefore check with your Dealer to ensure this booklet correctly describes the product currently available ...

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