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517766

March 2003

- 23 -

19. DETAILED FAULT CODES

DETAILED FAULT CODES

FOR

MODELS

Phase 1

GW500 GW600 GW700 GW050 GW060 GW070 GW650

Phase 2

GW701 GW601 GW501 MW051 W015 MW061 MW071

Phase 3

GW703 GW603 GW503 MW053 LW035

Phase 4

GW708 GW608 W508 MW058 LW085 AW085 GWC08
GWM08 GWL08 THM08 THL08

Phase 5

GW709 GW609 GW509 MW059 LW095 AW095 GWC09 GWM09 GWL09

Phase 5 IW IW709 IW609 IW509 IWL10 IWM10 IWC09 IW710 IW810 IWM09 IWL09
Phase 6

GW711 GW611 GW511 MW511 GWL11 GWM11 GWC11

Phase 6 IW IW811 IW711 IW511 IWL11 IWM11 MWC11

INTRODUCTION

The format for fault description in this booklet follows the Primary, Secondary, Tertiary and
Quaternary fault source system. These sources have mostly been arranged in order of
most likely source of fault, but in some cases the sequence has been modified to aid the
servicing procedure.

It should be noted that the fault source

Pump System

includes the pump and drain hose

assembly.

Fault code shows the last recorded fault. Always confirm fault.

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Summary of Contents for ecosmart GWL11

Page 1: ...ELECTRONIC WASHING MACHINE PHASE 6 Series 11 120v 60 Hz Supplementary manual to be used in conjunction with GWL03 Service Manual 426348 including a complete new set of DETAILED FAULT CODES 517766 ...

Page 2: ...517766 March 2003 ...

Page 3: ... 2003 Changes to pages 16 17 Sections 16 2 16 3 March 2003 Added new fault code 66 user warnings and diagnostics table 16 2 Fisher Paykel Appliances 78 Springs Road East Tamaki Auckland New Zealand PO Box 58 732 Greenmount Auckland New Zealand Phone 00 64 9 273 0640 Fax 00 64 9 273 0649 Fisher Paykel Appliances Inc 27 Hubble Irvine California 92618 USA Phone 1 888 9FNP USA or 1 888 936 7872 Fax 94...

Page 4: ...3 13 Electric Supply 8 13 14 Use and Care Compact Disc 8 13 15 Diverter Valve 8 13 16 Lid Lock 8 14 INTRODUCTION 9 14 1 Electronics 9 14 2 Stand by mode 9 14 3 Water Temperature Sensing 10 14 4 Water Valves 10 14 5 Stator 10 14 4 Pump 11 14 7 Lid Lock 12 15 SIZE SETTING MODE FOR SERIES 11 12 15 1 GW Size setting 12 16 DIAGNOSTIC MODE 14 16 1 GW Ecosmart 14 16 2 Smartdrive Diagnostic Table 15 16 3 ...

Page 5: ...mistor in the mixing chamber Inlet valves 24v 64 ohms Stator 16 ohms per winding Lid lock 73 ohms Selni pump 7 ohms all 20 C 68 F ecosmart recirc DISPLAY TYPE IDENTIFIER SIZE CAPACITY DIMENSIONS US 120V Green background favourite permanent press wool washables softener rinse Large 8 kg 17 6lb 650 x 650 x 1020 1050 h 25 in x 25 in x 40 in 41 3 in h Note Phase 6 machines are a maximum of 1 5 inches ...

Page 6: ...osed 950 mm 980 mm 37 4 in 38 5 in Height to console 1010 mm 1050 mm 39 7 in 41 3 in Width 650 mm 25 5 in Depth 650 mm 25 5 in Note Exact height of the Smart Drive is dependent on how far the feet are inserted into the base of the machine L models Inlet hose length 1200 mm 47 2 in Weight Packed Unpacked 57 5 kg 126 5 lb 51 0 kg 112 lb 13 3 Maximum Capacity Full Load AS 2040 Dry Weight 8kg 17 6 lb ...

Page 7: ...w Rate 24 litres per minute 6 3 gal min Pump motor resistance 7 ohms 20 C 68 F 13 8 Water Valves 24 Volts DC Digital Valve Resistance 64 ohms 20 C 68 F Flow Rate 10 litres per min 2 6 gal min Proportional Valve Resistance 64 ohms 20 C 68 F Flow Rate 16 litres per min 4 2 gal min Operating pressures Maximum 1034 kPa 150 PSI 1034 kPa Minimum 20 kPa 3 PSI 20 kPa Low flow can affect the digital valve ...

Page 8: ...Dosage 75cc 13 13 Electric Supply Operating Voltage 110 120V AC 60Hz Maximum Current 7 0 amps 13 14 Use and Care Compact Disc PN 420082 USA Replaces video on GWL 10 13 15 Diverter Valve Resistances 0 7KW to 2 5KW 13 16 Lid Lock Resistances 73 ohms 5 ohms ...

Page 9: ...les yellow and L10 phase 5 GW modules are grey The new L11 phase 6 modules GW are coloured brown GW p n 420094 It is important not to mix the different coloured modules as they are not compatible and the washing machine will not work The latest module is similar to the series 10 module The difference is that the terminals are pushed on sideways at the top of the module The Series 11 module now has...

Page 10: ...ttached to inlet hoses The terminals are the RAST 2 5 system Extra care must be taken to ensure these connections are plugged in squarely to avoid damage to the terminals There are two types of coil orientations possible on these valves however the fittings are identical When removing the harness plug from the valve a small retaining clip must be released The series 8 and 10 machines have these va...

Page 11: ...nner as with size setting to retain the setting If dual pumps were to be fitted this feature should be used where the intermediate head height is above 5 feet The pulsing function is most effective in standard head height situations up to 6 feet Note If the pump has blocked jammed and the thermal overload has gone open circuit just remove the blockage from the pump The module and the pump should s...

Page 12: ...emember to secure the wire into the retainers under the top deck or damage may occur during operation Note If the power supply is cut during the spin cycle the machine will keep the lid locked until the rotor has ceased to turn 3 to 15 secs Only then will it release the lock the motor is acting like a generator and allows the lock to stay energised under the baskets inertia via the motor controlle...

Page 13: ...will have the following settings incorrect The Auto Water Levels chosen by Smartdrive may be wrong The High Water Level may be wrong by as much as 1 5 in The flow rate for inlet water normally 3 litres or 0 8 gal per minute may be set incorrectly The wash profile controls the strength of the agitator This could result in poor wash performance or splash over Water saver settings ...

Page 14: ... entered Note The power button is relocated to the left of the panel but central to the console not on the right hand side as with all previous GW Smart Drive machines Last fault can be found by pressing the SPIN SPEED UP button three times The HOLD and SLOW lights should be illuminated Binary can then be read from the wash progress lights Fault code 49 is shown above 32 16 1 49 which is a cold wa...

Page 15: ...sition at last fault 8 ON OFF OFF OFF Water Temp deg C 9 ON OFF OFF ON Cycle count low byte 10 ON OFF ON OFF Cycle count high byte 11 ON OFF ON ON Motor speed rpm 10 12 ON ON OFF OFF Water Level 13 ON ON OFF ON EEPROM version number 14 ON ON ON OFF Software Version number 15 ON ON ON ON F P development use only 16 3 USER WARNINGS There are a number of warnings which are generally caused by the use...

Page 16: ...his warning when washing with cold water if the cold wash temperature is set at 20oC or more Wash temperatures may be adjusted see section 7 1 16 3 2 Insufficient Cold Water Cold Water LED flashing This warning is indicated by the cold water LED flashing Smartdrive will also be making a rippling set of 5 beeps repeated every 6 seconds and the product will be paused The cold water is not connected ...

Page 17: ...may be that the user has selected the wrong water level this is more likely to be a LW or MW which only has 3 water levels 2 Check that the rotating bowl assembly is not jammed to the agitator with any foreign object that may be caught under the agitator skirt 3 Check that the clutch teeth are not locked together with dirt detergent or lint Check that the teeth are not broken 16 3 5 Out of Balance...

Page 18: ...es Set recycle to OFF This can normally be resolved by powering off Smartdrive If this does not resolve the problem RESTART or RECYCLE are set in the EEPROM memory To reset a similar keypress sequence similar to Diagnostic mode is required as follows Phase 4 5 Enter Diagnostic Mode Turn the power on at the power point and off at the console Press and hold the WASH TEMPERATURE DOWN button then pres...

Page 19: ...Caution Do not leave the machine unattended when either or both valves are operating This is also good to use when installing machines It takes the shock out of the fittings and seals and allows checks for leaks on the inlet hoses both machine end and tap end 16 6 Restart Feature For GW Restart setting enter Diagnostics Mode with the power off at the machine but on at the wall outlet Press and hol...

Page 20: ...e RECYCLE feature is on is indicated during normal use of the machine as follows When the machine is first turned on 1 If none of the 3 right most wash progress LED s are on the recycle feature is off 2 If all 3 of the right most wash progress LED s flash the recycle feature is on and smart drive will continuously recycle NOTE This feature is designed as a service aid only and should be OFF in the...

Page 21: ...517766 March 2003 21 17 WIRING DIAGRAM ...

Page 22: ...be either 15V or ÆV will change when the motor turns Display CLK DAT STR ÆV COMS 5v SM Sleep Mode 2 5V On 0 1V Therm Resistance check with power off 12 5k ohms at 20 C 68 F ÆV ÆV Therm Lid lock drive Lid Lock OOB Pulses up to 30V when locking when lid locked sits at approx 10V DC ÆV OOB Diverter Valve Approx 100 V AC when on across the terminals not strictly AC rectified mains Fluke meters read ap...

Page 23: ...IWM10 IWC09 IW710 IW810 IWM09 IWL09 Phase 6 GW711 GW611 GW511 MW511 GWL11 GWM11 GWC11 Phase 6 IW IW811 IW711 IW511 IWL11 IWM11 MWC11 INTRODUCTION The format for fault description in this booklet follows the Primary Secondary Tertiary and Quaternary fault source system These sources have mostly been arranged in order of most likely source of fault but in some cases the sequence has been modified to...

Page 24: ...play Module Primary Source Motor Controller module Action 1 Turn off at the wall and on again after 5 seconds and try again 2 If still faulty replace the Motor Controller 3 Replace Display Module If the new Display Module corrects the fault then refit the original Motor Controller 5 00000101 Phase 1 Communications Fault The Display Module has had difficulty communicating with the Motor Controller ...

Page 25: ...o another then the size switch settings in the memory will have to be reset This can be done by entering and exiting the Option Adjustment mode Push and hold START PAUSE then push POWER button Action Phase 4 Series 8 Phase 5 Series 9 10 Phase 6 Series 11 Reselect the size of the machine by using the SIZE SETTING MODE Push and hold the WATER TEMP UP button then press the POWER button To select the ...

Page 26: ...valves are being driven on electrically replace Motor Controller module Display Module Phase 1 13 00001101 Phase 1 Pump Fault The Display module has detected that the pump is on when it should be off Action 1 The pump is fitted with a thermal cut out device Check if this device has been activated If it has wait until the pump cools down before restarting Check for any pump blockage and condition o...

Page 27: ...n back on again in 5 seconds Restart If the fault persists disable auto restart feature and retest A new fault code will appear carry out actions necessary to fix this new fault 25 00011001 Phase 5 IW LCD Initialisation Error The Intuitive Display has detected a problem with the LCD Liquid Crystal Display Primary Source IW Display Module Action Replace IW Display Module 28 30 000111xx Phase 1 Disp...

Page 28: ...he display Module and the Motor Controller Secondary Source Display Module Action Replace the Display Module 36 00100100 Phase 1 to 6 Water Leak Fault The Motor Controller module has needed to top up the water level more than 4 times during agitate This is excessive as normally only one or two top ups are required to replace the air that has escaped from a full load during agitate The most likely ...

Page 29: ...l reset on cooling 4 If the Tub is empty of water remove the pump from the pump housing and check that it is not blocked Also check the drain hose is not blocked 5 If the Tub contains water then service the pump from the top of the machine by removing the top deck and Basket Bail out the water remove the pump cap and hood and clear the restriction Secondary Source Wiring Action 1 Check the pump ha...

Page 30: ...Motor Controller module Primary Source Mechanical Action 1 Check that there are no clothes or other foreign objects preventing the clutch from re engaging Excessive suds can stop the basket rotating 2 If the machine is empty of water carry out a clutch disassembly procedure and check the spline drive 3 Next check that the pressure tube has not come off and that it is not kinked Secondary Source Mo...

Page 31: ...ormally closed position If the harness terminals show signs of corrosion then fit a new harness Tertiary Source Motor Controller module Display Module Phase1 Action Replace Motor Controller module Display Module Phase 1 44 00101100 Phase 2 to 6 Water in Tub during Spin The Motor Controller has sensed a water level in the Tub during spin This may be caused by a slow pump out rate due to a partial b...

Page 32: ...mary Source Mechanical Action 1 Check that there are no clothes or other foreign objects preventing the clutch from re engaging 2 Next check that the pressure tube has not come off and that it is not kinked Secondary Source Motor Controller module Action Replace Motor Controller module if the above checks out without fault 48 00110000 Phase 2 to 6 Hot and Cold Valve Faulty The Motor Controller mod...

Page 33: ...o top up the water level in the tub this then signifies the valve has not closed and is diverting to drain or the top up was not increasing quick enough suggesting the valve has a blockage and is also draining Primary Source Diverter valve Action Remove the diverter valve and check for blockages or broken hinge mechanism Secondary Source Wax Solenoid Action Check the resistance of the wax solenoid...

Page 34: ...11 Phase 3 to 6 System Step Fail Primary Source Rotor Position Sensor Action 1 Check Motor and Rotor Position Sensor wiring 2 Check Rotor Position Sensor with RPS Tester 56 00111000 Phase 4 to 6 Basket Check No Valid Fault While carrying out a basket check the machine has not been able to determine a valid tub status and so the Display flags this fault This fault differs from fault 40 in that a va...

Page 35: ...the pause or delay start is pressed to start the machine the Display checked the physical ID and found it was out of range Primary Source Display module Action Replace Display module 60 00111100 Phase 4 to 6 Motor Control Memory Check Fault On power up the Motor Controller module has checked its memory against a known reference and found differences Primary Source Motor Controller module Action Re...

Page 36: ...rol module has received signals from the water level sensor Ptx above normal frequency values Primary Source Motor Control module Action Replace Motor Control module 81 95 0101xxxx Phase 2 to 3 Display Motor Controller See fault code 106 104 01101000 Phase 2 to 6 See fault code 106 105 01101001 Phase 2 to 6 Comms Error Time out These faults are reported when the Display module detects an error in ...

Page 37: ...of this fault are a bad connection on the harness between the Rotor Position Sensor and the Motor Controller or a faulty Rotor Position Sensor Primary Source Wiring Action 1 Check for corrosion on the edge connector of the Rotor Position Sensor and the Motor Controller module connector 2 Check the contacts on the rotor positional sensor end of the hall harness to see if any have been damaged Each ...

Page 38: ...se 4 Single Current Trip Rotor Position Error The Motor Controller module has detected an excessive motor current and a Rotor Position Sensor error simultaneously See fault codes 130 and 132 for service procedure 136 10001000 Phase 1 to 6 Motor Stall The Motor Controller has been unable to start the motor Possible causes of this fault are Faulty motor harness faulty or jammed motor seized bearings...

Page 39: ...would cause the basket to re engage during agitate and the Motor Controller module to display this fault Replace Motor Controller module 161 10100001 Phase 2 to 6 Hardware EEPROM Supply Mismatch The Motor Controller checks the hardware configuration ie 110v or 230v against its EEPROM table on power up Should there be a mismatch this error is flagged Primary Source Motor Controller module Action Re...

Page 40: ...oller 231 11100111 Phase 6 MW GW Link Error Component has failed on the display board Primary Fault Display Module fault Action Replace Display module 232 11101000 Phase 6 COMMS Timeout 5 Sec IW only problem either the Display or motor controller has not responded in time Primary Fault Display Action Replace Display Secondary Fault Motor controller Action Replace Motor controller 233 11101001 Phas...

Page 41: ...ill occurs 238 11101110 Phase 6 Lid Lock Fail In Line Test 1 Final on line tests final check before going to the field 239 11101111 Phase 6 Lid Lock Fail In Line Test 2 Final on line tests final check before going to the field 240 11110000 Phase 6 Hall Out Of Order RPS Fault Same as previous Hall Error faults just an extra fault code for phase 6 see code 130 131 for directions 241 11110001 Phase 6...

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