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CUSTOMER CARE
Before you call for service or assistance...
Check the things you can do yourself. Refer to your user guide and check:
1
Your product is correctly installed.
2
You are familiar with its normal operation.
3
You have read the ‘Before you call for service’, ‘Fault codes’ and ‘Troubleshooting’
sections at the back of the book.
If after checking these points you still need assistance or parts, please refer to your
nearest Authorised Service Centre, Customer Care, or contact us through our website
www.fisherpaykel.com.
In New Zealand if you need assistance…*
Call your Fisher & Paykel retailer who is trained to provide information on your
appliance, or if we can be of any further help, please contact our Customer Care Centre.
Toll Free:
0800 FP CARE or 0800 372 273
Fax:
(09) 273 0656
Website:
www.fisherpaykel.com
Postal address:
Fisher & Paykel Appliances Ltd, PO Box 58550, Botany, Auckland 2163
If you need service…*
Fisher & Paykel has a network of independent Fisher & Paykel Authorised Repairers
whose fully trained technicians can carry out any service necessary on your appliance.
Your dealer or our Customer Care Centre can recommend a Fisher & Paykel Authorised
Repairer in your area.
In Australia if you need assistance…*
Call the Fisher & Paykel Customer Care Centre and talk to one of our Customer Care
Consultants.
Toll Free:
1300 650 590
Fax:
(07) 3826 9298
Website:
www.fisherpaykel.com
Postal address:
Fisher & Paykel Appliances Ltd, PO Box 798, Cleveland QLD 4163
If you need service…*
Fisher & Paykel has a network of Fisher & Paykel trained and supported service
technicians responsible for servicing only Fisher & Paykel branded appliances. Our
Customer Care Centre can recommend a Fisher & Paykel trained and supported service
technician in your area.
*If you call, write or contact our website please provide: your name and address, model
number, serial number, date of purchase and a complete description of the problem.
This information is needed in order to better respond to your request for assistance.
Product details can be found on the rear of the machine, and/or on the inside of the
door below the glass (when the door is open).
