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IV. Troubleshooting
•
My hard drive isn’t recognized
Check cables and connections. Ensure the 7-pin Serial ATA cable is properly oriented to
the connectors on the computer and the external enclosure. Ensure the enclosure is
properly powered.
•
The transfer rate on my Power Macintosh 8500 seems less than the Serial ATA
specified maximum of 150Mbytes/sec.
Early Power Macintosh computers, typically built before the “beige G3” was available, have
limited hardware resources. These limited resources severely limit data transfer rates of
many storage technologies, including Serial ATA.
•
Does the SeriTek/1EN2 work with all Power Macintosh computers?
No, SeriTek/1EN2 only works with Power Macintosh computers with at least one PCI slot
available. If your system lacks PCI slots you cannot use SeriTek/1SE2.
•
My older Parallel ATA hard drives and peripherals have jumper settings.
However I can’t find jumper settings on my new Serial ATA hard drive or
peripheral. How can I set it to Master or Slave; is there any way to set the
SCSI ID?
Serial ATA hard drives and peripherals are internally configured as Master drives. Only
one drive can be attached to each Serial ATA bus/connector. There is no need to change
settings on either the drive or the controller.
•
I have an old Parallel ATA drive which I am trying to use with a Parallel ATA to
Serial ATA converter, but it doesn’t seem to work.
Some older Parallel ATA drives do not comply with current ATA standards. Parallel ATA to
Serial ATA converters cannot recognize such drives.
V. Product Support
Technical Support
For additional information on how to use SeriTek/1EN2, download the latest firmware updates, or
for technical assistance, please visit us at
www.firmtek.com
, or email us at
.
Please provide the following information when contacting us:
•
Product model and serial number
•
Computer model
•
Computer OS type and version (example: Mac OS X, version 10.2; Windows 2000 or
Windows XP)
•
Hardware and software installed on your system
•
Contact information including daytime telephone number and email address
•
A detailed description of the question or problem
Return Merchandise Authorization
If FirmTek technical support determines the product needs to be repaired or replaced, a Return
Merchandise Authorization (RMA) number and shipping address will be provided. Please pack in
the original shipping container all of the original packaging - including the static bag, all hardware,
software, cables, and other accessories that came with the original product. You are responsible
for shipping and insurance costs, and any damage incurred due to improper packaging or
transport.
