User Manual
12
A p p e n d i x B - T r o u b l e s h o o t i n g
This Appendix will highlight some troubleshooting tips to isolate various types of problems that
could occur.
New Installations
Routers missing from the mesh
Make sure you have only a green LED on the enclosure front of the router missing from the
mesh. If not check power connections and reset the power.
Connect to the router that is missing from the mesh with HotPoint Network Management to see if
you can access it. If you need additional technical assistance contact your Firetide dealer
directly.
If you have connection to the router but cannot see the other routers in the mesh then there may
be some interference. Interference is defined as the reception of signals from sources other than
the intended source. The source of the interference may be from a closer and/or stronger signal
level compared to the 1500S signal which will impact the 1500S. Interference can also be
caused by energy that is a completely different frequency from the 1500S. High powered
transmitters can radiate “harmonics” which can cause interference. Certain building materials will
prevent the signal from reaching other mesh routers. Try relocating the router to another location
in the building.
Poor Performance
Poor performance can be caused by interference or other causes. It is best to test performance
from within the mesh. Check performance from one router to another rather than choosing a
download from the internet. There are many tools that can be utilized and many of them are free
such as FTP, IPerf and Qcheck etc. When conducting performance testing connect directly into
both 1500S under test to isolate any Access Points or other equipment. If you need additional
technical assistance contact your Firetide dealer directly.
Access Devices not working properly
Refer to the access device manual to ensure it is properly configured. The mesh network is
designed to be agnostic to devices and traffic. If the mesh network is working then check
connectors and access devices. If you need additional technical assistance contact your Firetide
dealer directly.
Unable to Ping Mesh Router
Try pinging from another Mesh Router or connect directly into the Router under question and
make sure you can connect to that router. If you need additional technical assistance contact
your Firetide dealer directly.
Existing Installations
Routers missing from the mesh
Make sure you have only a green LED on the enclosure front of the router missing from the
mesh. If not check power connections and reset the power on the enclosure.
